Carol Siu

Review of JJ Food Service Limited

DO NOT BUY FROZEN STOCK FROM THEM!!!!! OR BUY AT ...

DO NOT BUY FROZEN STOCK FROM THEM!!!!! OR BUY AT YOUR OWN RISK! (OR BUY A X-RAY MACHINE)

They denied receiving phone calls asking for collection and now its too late, even though there is still 1 year + life on the product. According to them, their system is so perfect that they don't believe in human errors - "customer is always right" does not exist within JJ - "System is always right" is what they live by! So what happened to the 2 phone called I placed? Apparently the phone call didn't take place because I couldn't tell them who I spoke to........ I guess it was my fault to not have recorded it huh?! As a customer, I was told by their staff to not talk over them when she's been talking over me the a good 5 mins. (So I am not surprised to see other customers reviews saying JJ is rude)

They refuse to take back any frozen stock when it is different to description. Apparently its illegal to do so, even though 1. other companies do it. 2. other customers have had their frozen products returned before. 3. even their driver said its BS that they don't take back frozen or chilled good. They say its because there is no temperature record... well I thought it is the FAS requirement for all food services to recall their freezer temperature.... oh no, sorry apparently that is not good enough for JJ, because it is not JJ's record. Oh another thing, if you are going to purchase from JJ , you may want to invest in a X-RAY machine, because once the box is opened you can't return it too! They say its your fault for signing on the delivery invoice, and what you should do is to check all the stock before accepting...... oooooookkkkkk...... I wonder how I can check all these frozen slabs of fish in front of them without keeping the driver for 3 hours and wait for things to defrost.... please tell me how.

Also just a quick mention, the price you see on the internet may not be the price you pay when the delivery arrive - especially if let's say you order a few days in advance.... price can fluctuate and will only be confirmed on the day of delivery......... so if you are depending on getting a large quantities of stock at a good price, then my advice is.... PRAY!