Anthony was very friendly and personable. We only went through a handful of counter-offers before we settled on a price. I came back the following day to do the financing, and Michael was very professional. I was not pushed towards accepting a service or package that I didn t want. Overall it was a seamless experience.
Anthony was personable and professional. He was patient with all my question, some of which were repeats. He was also patient with my return visits. I appreciated being offered a detailed price on the car I was interested in the first time I looked at it. That was the only time I was given a quote out of the four other car dealers I went to. It was a useful piece of information needed to help me decide whether or not to go back for a second look. No pressure when we negotiated the final price. Very, very good experience. Love the car.
Recently bought a certified pre-owned 2016 Mazda CX-5 Grand Touring from Courtney. He was a great help in finding what I was looking for. He also helped in making sure we were 100% satisfied with our purchase. Everything looked great, Courtney also had the little things that needed repair fixed. My vehicle looks brand new! Would completely recommend Jim Ellis Mazda of Atlanta. Thank you!
Customer service was great. Mary Sharp at the Jim Ellis Mazda was prompt and professional as she walked me through the process and got me to my meeting at the State Capital on time.
This is a great Mazda dealership. My Service Advisor is Rich Truong and I absolutely appreciate everything about him when I come into the dealership. He is the best Mazda employee I have come across in my entire 4 years in the Mazda family. Thanks Rich. I appreciate you.
-Deborah Scott
These guys are amazing! Especially Rafael! I have literally never had a better experience at a service shop whether at a dealership or otherwise. The first time I came in I had no appointment and was very stressed out as I was about to leave on a long drive. Rafael went out of his way to make some availability last minute. He and the team inspected my car to rule out any major issues and I felt safe to go on my way. After I returned Rafael set me up with an appointment to look deeper into the issue. They found the issue and once again went way above and beyond by looking into my warranty and pushing to ensure that the repair was covered within it- I didn't even know I still had anything under warranty!! They lent me a great temporary vehicle, fixed mine and took extra care and time to ensure there would be no cost to me. They are easy to schedule with, good with communication and just super friendly and helpful. My car is running great! Cant thank you enough Rafael!!
Dont waste of time with this guy. Just basic service with appointment took me 2 and half hours to be completed. No comminication with me during service
Had bought a new car elsewhere in 2017 and after it was totaled I planned on going to that dealer again to buy a 2018 Mazda 3. Jim Ellis Mazda Atlanta beat there price and earned my business. Super friendly and honest people. A no pressure sale. Look forward to buying my next new car with them. Hats off to Alan, Brian, and Michael for making this a painless transaction.
Recently brought my car into this dealership for a 20,000 mile service. Front desk staff were customer-oriented, communicative and clear. Waiting area is comfortable, with refreshments provided. Not having FOX news blaring at you was an added plus !!. Work was done in good time and total costs very reasonable vs. main street providers. Would recommend.
I have been servicing my car here since purchasing it in Dec. 2016. Rafo Mateo, my service adviser, goes above and beyond my expectations. He is personable, honest, and reliable. As soon as you walk in the door, appointment or not, he works with you and helps you in any way he can. Before any work is done on my CX-3 he advises me on all the options I have along with a timeline the fix should be done by -just in case I can't afford it on that exact day. Would not take my CX-3 anywhere else! Outstanding!
I had made an appointment to get my passenger side airbag repaired because it was on recall. Last year I had my driver side done without any problem. On Monday of last week I made the appointment to bring the vehicles in Saturday morning. This was out of my way now that I no longer work down by the perimeter but decided to go anyway since they did the repair the last time. When I arrived they did not have me down for the appointment. I wasted an hour of my time to go down there and never will again. On my drive home I called Rick Case Mazda and made the appointment with a very nice lady.
jimellismazdaatlanta.com
