Almost everytime I come in here and get a replacement part, I find out while trying to install the part that its not the right one. I even give the model number to prevent this from happening. It doesnt happen all the time, just most of the time. However they do always fix the mistake.
They answered all the questions I had and provided the best recommendations, also they have a large variety and plenty of supplies
Very disappointed. Honda engine pressure washer was used one time. They reluctantly took it in for repair under 2-yr warranty. They alledged carburetor was "gummed up" but it wasn't when taken apart and was squeaky clean inside! I was charged $96 when it was under Honda 2-yr warranty. Manager verbally degraded Honda without even asking them to cover repair. They did not even want to work on it and took 18 days to repair it. I was going to buy a $300 hedger, but they gave no indication they cared about the customer.
Reply to business' Response:
Correct, my unit is a Troybilt with a "Honda" engine that Honda said could be serviced under warranty at Howard Brothers. But unfortunately, I was treated with resistance from the start. The unit was "not" misused and the carburetor was not gummed up. There was no desire to do a repair under the warranty from the start. Honda would simply not condone how this facility is declining valid warranty repairs to small engine consumers.
Unfriendly stafff. Do not stand behind their word or honor their warranties. Place is a rip off!!! I will never purchase anything from there again.
After purchasing a Stihl Chain Saw and AX from Howard Brothers over the past two months. I stopped in to pick up some VP Fuel 50-1 gas mix. As their was no price on the can I figured it would be at MSRP. which is $19.95 a gallon. I inserted my credit card and the receipt printed off showing I was charged $29.95. I said only cow that is 50% more than MSRP. The guy in a snarky voice said yeap..we are a small shop..not what their website says....
Outrageously over priced..Alpharetta GA buyers beware. Tractor Supply has the same products and wont try and rip you off.
Fair prices and knowledgeable staff. It took way too long before someone helped me select a chainsaw, but it was worth the wait. I'll definitely go back whenever I need lawn equipment, and I would not hesitate to recommend this place to others.
Colby was absolutely awesome! Will definitely be back.
They have great inventory and the staff is very helpful.
Awful customer services and rude people that work at the store in Alpharetta. Try to call and they pick up phone put you on hold and don't come back on the line. Simply an awful experience with this company!
Great customer service! Great experience at Howard brothers today!
Always give a comment after receiving service and check comments BEFORE receiving service these days...trust your instincts after that.
Very helpful - will return for all my outdoor equipment needs.
Good selection, clean and professionally run facility. Good help from the salesperson.
Waited over 3 weeks to get Cub Cadet Pro Z Blades ordered, twice they forgot to order them. Called for the 5th time, and Scott said yea they are here. I said where you ever going to call me? He stated, "We don't call anyone." I said, for a More
Had good inventory and knowledgeable staff / made it easy to find & buy.
A lot of nice folks here that will kill you with kindness and plus, I work here. Check out the deals and the service thereafter, but even better come and experience the love.
Have been going there for years. Top notch guys working their tails off to get things right for the customer. Friendly, honest, and polite crew in Alpharetta. Highly recommend Howard Brothers!!
Awesome customer service!! Michael Harrell knew exactly how to help.
Just the part you need and more with excellent customer service.
They are helpful have a great inventory of equipment and everything needed for my Exmark mower
Not the friendliest, or most-outgoing bunch...but they know their stuff. Not sure if people of color get the best customer service here. I won't go back, if I don't have to.
Awesome experience with this place. Colby was super helpful and made sure I knew the ins and outs of the equipment I was buying before I left. It honestly felt like I was buying a suit and had someone walking me through the process and tailoring everything with great detail.
Please go to these guys instead of Lowes or Home Depot, the quality in service is worth it alone.
Great customer service. Store is very well organized.
Alpharetta location refuse to exchange a part for a chainsaw then give me wrong in the first place I do not have my receipt with me and the guy refused to look in his computer to exchange . Very stupid talking to me not change the part .
We buy lot stuff for this business over 10 years never again
Americut Tree Experts
Brpure Cleaning landscape LLC
Always have great service when I come here. Everything I've Ever Needed Parts wise has always been in stock. The staff is knowledgeable and friendly. I recommend this place to anyone looking for equipment service or parts.
They almost always have the parts and equipment I need. I totally trust them to service my machines.
howardbrothers.com
