Kermit Earl Pleasant

Review of Jim Burke Automotive

Had auto body work done there. The secretary is fr...

Had auto body work done there. The secretary is friendly courteous and accomodating. Excellent customer contact person. Their body work was good... Unfortunately for me my car was returned with damages that happened while at the body shop. They attempted to cover it up with a thin coat of paint rather than just repairing it themselves. Then they told me the car came in with that particular damage. They refused to accept responsibility for the additional damage to my car. I needed my transportation back...and bickering back and forth wasn't getting anywhere, so I took possession of my vehicle and moved on... Warning them if this forthcoming scathing review! My car is a Mercedes and did not have that particular ding on it prior to arrival at their body repair shop. Disappointed about how they handled the situation and I will take my business elsewhere in the future. I suggest you do the same. Employees hang out at the front bay entrance smoking, sitting, texting, horse play.