Very unhappy about this bank, if that's what this ...
Very unhappy about this bank, if that's what this is. I was denied a very small loan on a pretty solid vehicle with 20% down payment out of my pocket and a 737 fico and I am a return customer who paid off his 60 months loan previously, in only 30 months. First, the website says instant decision in 2 minutes but that's a big lie since all 4 times I applied that never happened and than they will not contact you for any reason as if you never applied. As a bank you should know that exotic and classic vehicle buyers have a small time frame since someone else may grab their dream car so it is your responsibility to contact the customer either way! Than I called and they said that the vehicle I found cannot qualify since its a 1999, its not 20 years old yet. Its a 1999 Bentley with only 7995 miles and 2019 is 2 months away. If you know what service means, you'd make an exception. Than I found a different vehicle, cheaper and older. Now I am denied supposedly becasue I dont have enough income. That shocked me! Just paid off a $750 per month Maserati and have no car loans currently. So Maserati that looks at your shoe size too to approve you, approved me for a $97000 vehicle, but not JJ for a $23000 loan with $400 monthly payments. There is absolutely no service, or knowledge about how to approach a customer, especially when you are going to be denied a small loan. There is no loyalty, not any kind of common sense, nor there is any appreciation that you are trying to give them business. It would be nice to hear a counter offer may be? Something like "we could approve you for $20000 or $17000 but totally denying a customer with a 3 word email as if he is not worthy of your time shows the level. There are many others such as Woodisde Credit, Credit Unions and couple of others in the east coast with lower rates so I'd say YOUR LOSS! Even when interest rates were 3% JJ was still at %7.5 regardless of your credit so currently almost all Credit Unions will finance all types of vehicles at 4.99% since I am now going to go with them. I only came back to JJ because of loyalty not because you are my only option.