GRUPO PARQUES REUNIDOS Reviews

NEFASTO customer service .... worse could not be seen.
I remain without solving my problem and on top of putting up with a firecracker that does not know or speak.
Anyway ... that's how it goes.

Fatal treatment received. You have deceived us this 2020 with our bonopark since they are not the contracted conditions and the parks are fatal facing the covid without distance, without hygiene and with half of everything contracted. You have given us a laugh solution and this year without enjoying it properly. You have lost 4 bonoparks from us next year. Raising prices this year and less and less benefits with the money we pay

I do not recommend anything, I am a Bondholder and since they have opened the only thing I have visited has been Warner I detail:
- Upon entering they force gel and mask. (Perfect)
- When they enter they can take a photo of you, the boys if we take off the mask do not say anything, when people pass by, if it is compulsory it is mandatory neither photos nor anything, you want a photo with a mask. Come on, workers should do it that way.
- Walking you see people without a mask (they do not wear an authorization bracelet) the same thing the workers tell you and that they do not say anything to anyone. Poor security.
- In the attractions, therefore, all queues of 5 min queues of 40 min. It depends on the attraction but when the capacity is at 100% the 40min will be hours. Because here if and depends on the worker they clean more or less the attractions. 50% closed and those that are open always break down a few times a day.
- Better restrooms or enter.
- Restaurants and street stalls 70%, if you want to refill the blue bottle you go from end to end of the park because they do not fill up everywhere.
- Shows only Crazy police academy and the Loonies these until 4:00 pm that comes to him late nothing at all.
Summary: For whatever reason they do not comply with their contract, since this year we are not going to be able to enjoy the shows or the attractions or the services and that is why I think that reunited park has 2 options this year:
1. Money back to bondholders
2. Extension of the bond until December 31, 2021

After many years enjoying the bonoparques both my husband and I and my daughter and her family, this year we will not take it out because you have raised the prices a lot and on top of that you have removed things More

I call to report a problem, they are left to notify the manager and call me, they close and I stay without being contacted, pessimistic attention

After seeing what they are doing with the bondholders I will not renew, they do not return the money, they close the parks before, attractions are closed, they do not have all the shows. There are no security measures and those that exist are not followed. A focus of total contagion. A shame the deal

It is a shame the treatment received by bonoparques, good deal no, quite the contrary, after hiring and after online payment of a bonus, I have not received it, or give me news, do not answer sent emails, or answer the phone, or leaving your contact information how they ask, or anything. The treatment to the client is null

Very good place, very correct attention, is one of the big companies in the world of leisure and amusement parks, aquatic and zoos.

We were very disappointed, after having bought 4 vouchers when everything was normal ....... now we can not go at risk, what was contracted in its day is not fulfilled, Parking paid and they only deign to copy and paste the response message to the emails that I have sent.
Unfair, from their authoritarian point they do not study every case. The virus is still with us, the outbreaks continue and our money integramemte with the parks.
They do not value, they ignore the bondholders who for various reasons do not want to take that risk and for our family. We sacrifice a year without going, when if we have renewed it will be because we like it.
This coldness makes one think ...

Much has changed since Covid-19 opened. Dirty bathrooms, many closed attractions, people without a mask, closed places to fill Warner blue bottle, I only found 2 places, closed restaurants, no parade and attractions. This year those of us with bonds have given him the money. It is not worth anything that they give us 6 months if they have the park working 50%. I have already put a consumer claim to claim my money.
After the covid-19 they are not fulfilling the contract and I want my money, 380 for three Gold + Warner parking bonuses.

From the day we know that you want to make a lamentable aquarium in Xanadu, where you will lock up animals for life, many of them in danger of extinction, I will not go back to any company that manages Parques Reunidos, in addition to telling everyone, in what is the activity that you are going to do and what are the consequences that this has for the imprisoned animals. Enough of treating animals as if they were not living beings.

What crime the theft that we did to the subscribers closing the ACUOPOOLIS when it is hotter and the children still do not enter the school, is the most disastrous thing that occurred to the dynasty as a whole of the park assembled? And the most beautiful the silent government, what do you expect from our children? When they lose all their faith, in what we parents assure them so that they do not leave BOTELLON ... RETURN THE STOLEN,

My experience? I have gone with my parents, my friends, my girlfriend who is still my wife and my two children. We have always had a great affection for this company, but what is my surprise that after a week and a More

Parques Reunidos does not care exactly for its customers, this year I will not renew because after a misunderstanding by the Bono parks telephone service I could not renew my subscriptions at the price that was on offer during the week of the bridge December, and after placing the corresponding claim from Parques Reunidos they have not answered me and I have had to call back to tell me how my claim was and what they have answered me is that they will not keep me the valid offer when I made my claim , which can only offer me the current offer that is a 3x2 and yet it would cost me twice the bonds.

Nefarious as a company.
Record that in general the people who answer by phone try to help you in what is within your reach.