IZA Zorgverzekeringen Review

Customer service employees contradict each other when you have to call several times for an IZA response (A call-back request is often very difficult at IZA).
Employees, apart from a few, refuse to listen to your story and are always right.
Digital mail is also a disaster at IZA. Digital mail is also not always sent here.
It is that the supplementary insurance with IZA is good, but you don't have to do it for the service.

IZA is an absolute must. The lady from the customer service took her time, was friendly, professional and fully answering my questions. The full 100% and rightly so!

They don't deserve that one star at IZA. Super bad "customer service". There is no dialogue. And the connection is broken by IZA when they think it's done. While the problem is still there. IZA is an absolute must-have!

A company that does not abide by rules, writes children of a policy just like that and does not keep agreements. During transferring, people always disconnect without having discussed the problem at all and put you on hold for more than an hour, yes an hour. In short ... A worthless criminal fucking company partly because this is not the first time .. !!!

Friendly customer service, clear answer to all my questions.

Really bizarre bad. There is a chronic terminal illness in the organization of this company.

Contacted in January whether IZA reimburses a program. "Yes," the employee says, and I follow the program. Eventually it becomes a 'no' after I submit the claim. Providing incorrect information is both worrying and very annoying.

The first year that I am insured here, it is pricey but I am extensively insured, I am especially very happy with the dental insurance. Few insurers can reimburse up to 1000 euros. And if they already do that, then you are not eligible for that more expensive insurance, if you have had a root canal treatment, that is already a reason to decline. Iza has arranged that neatly, I think. Declarations that I have to submit myself, in my case for alternative therapy, are processed quickly and without problems. If the conditions remain the same in 2021, I will also remain insured with IZA, I am very satisfied.

are just punctual with sending invoices. almost always unreachable and a website where you cannot find what you are looking for even after an hour of searching.

Ridiculous when you call always all lines are busy. Definitely concluded a good contract with the Kpn.

Super bad! In April 2019, IZA instituted that paper invoices will cost money. Invoicing is only free of charge if you yourself log in to MijnIZA and look up the account there. I have submitted a complaint about this. The complaints department pretends that it is a request and does not belong to them. You have to approach the right department yourself. Another complaint submitted, same pattern. Then called and finally I got someone who was dealing with the complaint. I indicated that stopping paper should have happened at the beginning of the year, not if I am still tied to the insurance for 8 months. I was right, I would receive paper invoices free of charge for the rest of the year. Then I received another email that there was a bill on MijnIZA. Again filed a complaint, again received a message that it was not a complaint and that I could look for the request department myself. Called again, the telephone operator indicated that it is impossible that I have agreed to receive free paper invoices. When I insisted, after all, there was a legally valid agreement, this was still arranged. What a worthless club; first shift part of the work to the customer during a contract, then reject complaints without a valid reason and then fail to comply with agreements.

Neat handling after an unexpected problem.
Good service and a nice bouquet of flowers for the unexpected problem.

Declarations are the most difficult for this company.
If someone has died, no one in the family can claim the money from outstanding invoices for care received.
Shame IZA !!!!

A bad working company, especially the foreign notes (Belgium) cause hope misery and frustration. However, this is not of this time.
Communication is also bad. If you get a refund or have to pay yourself, you will not always receive an e-mail. Inappropriate.
Sometimes when you ask a question, you get a piece of standard text copied ... while the question asks for more explanation and / or explanation.
The website is also moderately developed.
Next year anyway to another insurance company.