I haven't used it yet (as it is plugged in tomorrow) but I have very high expectations of this new system. I hope it will have lots of broadband and will not cause me any hassle.
Thanks in anticipation.
Very easy to deal with, order went through straight away, Just waiting for router to be received, cannot wait. Thanks for accepting me.
Google have been very helpful and their apps are amazing, i was going to upgrade my phone as my contract is at the end, and get an i phone, until I asked Google for help, and now they have helped me that much, to downloading and lots of other help, so my 2 years old phone is working like new again and I wouldn't change anything.
Never join this company slow Internet that switches off all the time. Also if you change the account over to someone else and your no longer the account holder they still find it OK to take money out of your account without permission. And don't ever try and get through to customer service you will be waiting a life time.
The worst company ever received the equipment worked for an hour finally got hold of them to fix the problem. That has taken over a month now I refused to pay for not having a service as don't use the house phone. So they have cut me off completely. It's terrible have
Been out of internet for a week and still waiting after switched over to them it's terrible
Terrible customer Service, nothing positive whatsoever to say about this company
Great service and easy to contact by phone which I have done several times since joining a few weeks ago.
HOw Can I cancel this rubbish company!!!!!HELP they are not answering at all. I ordered a broadband package last week and decided not to push with it. They dont respond to my emails.
italk has to be the best internet service provider by far, great speeds at great prices
Wouldn t waste your time with these, extremely poor customer service, stole money that they weren t authorised to take and refuse to refund!
Very efficient and professional would recommend
To any one just give Italk a call and see what they can do for you.
So far great no lose of speed. Brilliant customer experience. Not on long so only time will tell.
Never use this company. Really poor service and terrible internet connection.
Very good company and my internet runs very good to I would recommend to a friend
having communicating with customer service the service i got was 100% very professional thankyou.
Just waiting for my new connection then Will be happy
Failed to move a contact to my new address and are still trying to charge me for a service they are no longer providing. They are an utter disgrace and a dire example of customer service. Perhaps their only value might be as a learning exercise to other companies in how not to deal with customers and how to solve customer conflicts not exacerbate them further. If ever a company deserved to go bust, it is this one.
Rubbish service internet slower than a snail keep getting phone calls saying service cutting off due to inappropriate activity
Great service quick and easy to get set up very friendly customer service and very good affordable package price glad I switched to italk
Quick response
Friendly Staff
Easy to understand
Gave me the information I wanted
Overall a pleasant experience
I would recommend
Paid bill a week later... due to illness and these cretins decided to try and fine me the sum of 19.99 - which is a 100% increase in my bill... f*ck italk telecom... internet signal is terrible. Goes off dailey
One star being nice! been without internet for nearly 2 weeks no sign of it being switch back on. Customer service are rubbish different answers every time i phone none of them know what they doing!!! Don't go with this company
No problems and cheaper than most broadband suppliers
the worst of the worst AVOID AT ALL COST AND THE STEAL MONEY FROM YOUR BANK
Very quick and easy I think Customer need to get wifi with them
Unlike several providers italk was up and running within days rather than weeks. What I particularly like is any phone calls are answered by call centre in this country.
If I could rate this company a 0 then I would do Reyes to join them last week and got accepted for them then phoned today to see where my application was up to and apparently I can't have one as the old tenant has not paid there bill and moved out appslutly joke of a company do not join
The worst broadband provider they phone on 4 different numbers starting at 8am till 7pm about 13 to 14 times a day made my auntie very ill with it all I left the Company and still they rung every day even after sending the equipment back nobody go with this company harassment isn't the word they call themselves italk more like harassment central
Shocking customer service they put the phone down on you and ignore personal messages
Absolute shocking service if I could give -5 stars I would there terrible. I had it installed and all it does is cuts out and asked to authenticate now ( which I don t have details to do so ). And it just stays off so your without internet. Then when I ring up I can t get through as I m 10000000th in queue so no chance of speaking to anyone. MY ADVISE PLEASE TAKE ALL THESE COMMENTS INTO ACCOUNT. WE HAVE SUFFERED SO YOU DONT HAVE TOO. GO WITH A BRAND LIKE VIRGIN OR SKY YOU WONT FIND YOURSELF GOING FAR WRONG.
Fantastic company! During this difficult time they can't help enough. I would definitely recommend italk! Brilliant speeds no hidden costs! #italk
I've only just had italk for about a week and I've never had a problem. So far so good, keep it up
Don't go with this company!!!!! Biggest mistake of my life 2 weeks since I was meant to go live and receive broadband I still have nothing and they are not bothered and are very unreliable and unhelpful in helping to assist the problem but offer to end the contract if I pay an early termination fee for something I havnt yet received.....worst company out there stay well clear, can't see them lasting long once ombudsmen gets in touch with them and trading standards
Brilliant customer service no issues calling at all and not on hold for hours big bonus was only waiting a good 5 minutes before a friendly voice was greeted and they could understand mere amazing xD
Great communication very well spoken unstood everything very helpful easy access everything emailed to u or posted you have the options available and asked and understood and also rang and emailed to make.sure you understood everything and if you had any other questions
Very pleasing thanks ITALK
Excellent service all round can t fault the signal and with a big house hold filled with gamers top quality streaming and gaming throughout the day.
Amazing packages really helpful and saved me a lot of money in the long run
Brilliant customer service and excellent quality of product as a new buyer and cheap for what you get
Brilliant wifi and superb fastness would recommend to everyone to get the wifi
Very easy for me to understand esp with my mental health issues
Up and running on the date they said it would, easily installed and no hassle, would recommend to anyone
They change you bill price without informing you then try saying it due to vat but first few payments at price told them bam 10 pounds more with no notice disgaceful wifi turns of at 2-3 am every day and then also throughout the day and customer service is terrible avoid if possible go to better know companies can only say disgraceful
How does this company get the bank details to set up a DD from an 85 yr old who is almost blind and deaf and couldn't have given this information. Scam company???
English speaking call centre. Clear, concise and helpful. Having wasted hours with Three, Virgin overseas call centres (virgin telling me the cables are not in my road so i cant order, followed by an English follow up call to find out why i didnt complete my purchase, to be told my neighbour has Virgin!!!! I gave up)
ITalk are a breath of fresh air.
The equipment arrived late but once installed which was simple has been great fast reliable.
Amazing customer service , great value for money , recommended to all my friends and family, great all round
Quick and easy no problems with anything all went smoothly thank you
After losing my twin and being with my provider for years I was late for a payment the problems that insued from this had me deciding to look at switching as also was paying far too much for broadband and calls .customer service put me through the steps easily and I wont loose my speed coverage or loose internet service during the switch and have honestly halved my monthly bill and get to keep my number x wondered why I didn't do it sooner xx
Wish I had gone with italk well before now I advise everybody go with italk genuinely best around forget sky ,virgin ,by ,very competitive well pleased thank you italk
Great service no mess about do job as says and qotes I definitely rate them to any other person
I have issues from last years from November
And I call us every day every week
And nothing
Doesn t care about customer just to take yours money and that s it
And now I cancel my contact with us earlier on time period
And that s company is forcing me to stay with us
Why
Just to take my money
And the internet connection is 0.15
I can t watching anything with that internet speed
Honestly don t sign any contact with us you are going to regrets that day when you sign contract with italk
I have internet with different company
But I never have any issues with another company
quick and easy to use online and customer service was helpful speaking to them on thier live chat aswell
Poor customer service
Internet and landline did not work
My first ever internet connection and I have to be honest I thought for the price it's going to be just ok but I'm pleasantly surprised reallying I good,good customer service,I know you dangle a carrot of winning something but I would have given a good review anyway.just to add you don't nedgimmocks your a good company let the others use gimmocks
This is the worst company I have ever dealt with in my entire life. They have left my elderly parents without the internet for almost two months, charging hundreds of pounds for engineers and routers that don't work. Absolutely disgusting, we have made an official complaint to trading standard - DO NOT USE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This is the worst company of all and does not even deserve a star. I have waited more than 30 minutes to speak to costumer service after waiting for almost the same time the last 2 days. Rude attitude and did not even try to explain why they cut my service and charged me cancellation fee. Please avoid if you don't want the same experience.
I have never had constant Internet access with italk.
If it wasn't for the threat of prosecution for the entire term of the contract I would have switched to a different supplier.
Great customer service, fast and prompt delivery, very easy to deal with, I'm happy I chose italk as my supplier 10/10.
Customer service was 5 stars . Really impressed with the service thank you
Always happy to help easy to talk to and go out there way if you have a problem
This is my second time that been left down as i finish work 6pm home by ten past been on the phone waiting for over 45min and nothing horrible services and the internet always pops out of conection .......
Best broadband company bar none I've been with a lot of the so called big companies but they cant touch italk in my opinion very happy customer here
Cannot speak highly enough of iTalk, never had a single problem at all in the time I have been a customer, customer service is well above par and when you do contact them, instead of a script driven process that you often get, its a good talk about your issue.
Good service also quick chat on the website didn t wait long to speak to someone
First time user of iTalk and very pleased so far with quality and service not to mention the price. Now all I need is to win!!!!! That would be a first
DO NOT USE ITALK UNDER ANY CIRCUMSTANCES .... UNRELIABLE, SHOCKING ... I'VE NEEDED TO INVOLVE SOLICITOR TO GET THINGS RECTIFIED ... PLEASE TAKE ADVICE AND STAY AWAY !!!
The internet completely stoped working.
There are HIDDEN charges.This company is a scam. DO NOT LET THEM TAKE YOU BANK DETAILS!
You have been warned.
Great service so far, although the installation is a way off due to the current situation
Would highly recommend, never had any problems since i been with them over two yrs big 5star from me
Rude advisors. Wouldn't use and glad I haven't. They seam to have better reviews on here than everywhere else. Please look at all reviews before making your decision to go with this company.
Definitely would not recomend.
Had to repost as they removed my review off Tustpilot.
Can not believe what lengths this company will go to to hide how bad they treat potential customers.
Initial contact over messenger, every query answered properly excellent staff. Nothing was too much trouble for the the member of staff I spoke with and everything was explained clearly. Happy to belong to the italk family!!!
Absolutely brilliant service, had a few issues at the beginning but with help from the team at italk, we fixed all my problems. Can't fault them.
After a nightmare of trying to get WiFi from another company I saw Italk on Facebook contacted and took a few minutes just waiting for my set up
The person who i first talked to was very friendly but tht was only to grt me to switch. I chsnged my bnk details with them as they couldnt use my account. They srill kept tryimg to take the bill from my old account and i kept getting More
Fantastic hassle free and easy set up will definitely recommend
I would definitely recommend to friends and family it was a family member who recommended me I was happy with my provider but italk is definitely better and alot faster with delivery and having your services up and running.
Brilliant costumer service having no problems with my broadband and telephone
Liars No Respect Deal with them at your Peril
I received a notification from italk saying that they were going to install my Broadband connection. As I was not a customer I contacted them and advised that this was nothing to do with me. They said that unless i was Adam they would not talk to me (The person who placed the order). Since then i have been bombarded with texts and call about "Adams" overdue account. Despite me trying to explain everything and that i am not their customer they just continue and their staff are arrogant, rude and totally brainless. I have been told that three managers are in the office but will not speak with me. I added a review to trustpilot and was quickly contacted by the mythical Lucy who asked me to reply. I replied and since then all i have had is more texts and calls chasing Adam for money. Lucy has not ever replied. Also be aware that they have shared Adams full name with me and many of his details and do not have a clue under the data protection act what they can and cannot share. I advised them that it was illegal to use and store my mobile number but was told tough until they can speak to adam. Clearly this is some sort of rip off company that has no willingness to resolve problems of their making, a company that is willing to share other people's data and cleary if it does not fit on the answer sheet a bunch of staff that do not have a brain or common sense to resolve a problem. Deal with them at you peril.. I shall now continue to answer their calls in a way to waste as much of their time as i can.
UPDATE: Funny how when you post a review they respond although they say they are looking into it... well had a month and nothing just empty promises and no doubt another text later and a call from their accounts tomorrow. They are a waste of space and this could have been resolved in minutes by speaking with me. What is the point of saying contact Lucy if i need further assistance...managers refuse to speak to you so do i use a crystal ball or is there another method we should use but they will not tell us what it is? I await there next demand for money.
Update Well a full 24 hours of no texts or aggressive calls from accounts but no apology either although i probably did not expect it.
If I could give a minus review I would....an absolute scam of a company.
italktelecom.co.uk