Italian General Consulate in Barcelona Reviews

A disaster! I try to renew my passport since the end of February when my son was born. And everything is a lack of control, they tell me to register the baby to be able to renew it but they do not even explain how to do it.
I need it very urgently and there is no way to help you.
After collecting info with people who have already done it, I have sent everything by mail and a month later they tell me that they have received it without further ado. Not giving me an appointment or anything.
We are desperate because we have to travel in summer outside of Europe and not even presenting myself at the consulate physically we receive the documents.
We do not know what else to do.
We have also called the 807 that appears on the web, spending 18 on the call and even with that they ignore us.
Please do something with this consulate. We are helpless and there is no way to have the documents.
Thank you

Then, after reading all the gossips, I was biased when I had to renew my passport. In the end everything went smoothly, but it took 4 months, and if one thinks well it is a really eternal time in 2018 for a simple renewal. The people who work in the offices of the consulate are disorganized, just give the number to those who enter (as the grocery) instead of leaving everyone to the case waiting for a voice call by surname that you do not know when it will arrive. Also when they call they do not even have an intercom, they call a glass from behind and the voice can not be heard with the background confusion so you lose the call and the result is a total waste of time. Small, very simple changes would greatly improve the service, is there a desire to do them? In general I give a 5 (2 and a half stars) to a service that works with its times and does not come up against the needs of mobility and speed of our times, and that could really be changed for the better with little effort even with current people (they always complain that they are just a few ... a few is true and it's not their fault if they do not give them reinforcements, but they are very disorganized and on that they are having to do a mea culpa)

Kafkian institution, horror horror The wall, burocracy, online appointment and service online does not work. They should be fined by EU.

I am very satisfied with the service received yesterday at the Italian consulate. Starting from the Carabiniere of Avertrana to the super kind and professional door. I was at the consulate for a passport. I went before the door 6 of the civil status where a gentleman with red glasses who prepared the first part of the documentation. Afterwards I went to the counter three where, two very kind young ladies, helped me with the final phase of the passport. These people deal with 82,000 Italians living here and have a lot of work. For me, the Italian consulate in Barcelona has always been a positive experience. When I requested the documentation for my wedding, when I made the passport for my child, my passport and now. Many thanks to the Italian Consulate team in Barcelona.

are the worst! I have been waiting for 3 months to register for AIR to be able to make other important arrangements and there is NO WAY! I do not know what they are for!

Simply shameful. Public administration that is in Italy or abroad is synonymous with inefficiency. However, in this case the limits are exceeded: the web page for online reservations (all busy and there is no way to reserve a date) does not even work. Pay telephone assistance (902) in which a computer answers you. After 3 emails you send zero replies.
I will report everything to the proper authorities.

If you can stay away.

yes it is a shame that it is the only consulate that is made with cita I have reservation then I will personally write to the Minister of the Interior Mateo Salvini to change the way Italian citizens are treated for an identity card it takes about a year with all the technology cha then I will collect signatures through facebook and we begin to sign so I also write to our President Mattarella because it is not right I read many complaints from many ITALIAN citizens I have seen other consulates and the service for their citizens is very fast
we will also collect signatures here in Milan, we will also change the staff in a little while I will call in Rome.

A real shame for over 2 months I sent the necessary ducumentazione for the passport and I have not received any notification despite sending endless emails that have naturally remained unanswered as the one of Barrcelona should be closed because they are a useless waste of public money even the web page works if you need to reserve an appointment.

I do not wish anyone to deal with this shameful thing. Not even in the worst cases. Service to non-existent countryman. To send them all home

One tries to escape the Italian bureaucracy and then finds its concentration: inefficiency, laziness and arrogance all together. Today the employee was afflicted (it's Saturday and they are open because of the elections) because she has to respond to as many as 15 emails by making copy and paste. I hope she managed to survive the stress of super work

Very good attention of the consul, I solved my problem ... 1 year ago Dec 2018 had paid my passport and Dec 2019 still contained answer I sent an email directly to the consul and the next day I already had my passport in hand, what happens is that everything They do manual and take more time to manage

Slow. Slow. Slow. Horribly slow...
Consider waiting two or three months just to renew id card. No comments about passports...

Horrible service, no help, absolute indifference ...... a real shame!

One sucks. 4-month letter delivery for change of residence address. No answer yet. A shame.

I think it's a shame of consulate. I had to do several procedures and I can assure that each procedure costs sweat and tears. My passport was stolen, they are not able to assist you. The security of the door does not let you pass and it is he who reports everything, when he would have to be an office person dedicated to it. The only management you can do with them is to enter 116 euros in the bank for the new passport. I am honestly considering the change of nationality, because every time you need something, they are not here to help you. It causes a lot of stress and stress. Impotence to let a consulate work like this.

Disgusting..they never take care of you, and if they do, it will take all day..very bad vibes from the employees, it seems that nobody wants to be there .. just like in Italy

The representation of the 3 world in Barcelona ..... If in Italy everything works of m ** from ..... Here absolutely does not work .... Web made on windows 3.1, pathetic ..
I gave up on renewing my passport ... I travel to Italy and I do it first .... My daughter was born two years ago, they have not yet managed to give her an identity document ... She has the Spanish one since her birth, done in half an hour.
You must take days and days off ... Their half-day and shifts ....
What a shame!

MALISY attention. They can not be more incompetent people. How is it possible for the Italians themselves to be denied entry and the possibility of giving you information? I have more than 8 months trying to RENEW my passport and I am still waiting. When they have made me take an appointment several times FOR THE SAME PROCESSING. Something should be done against this system such garbage and bad attention.

On May 7 I sent the papers to renew the passport on August 31 and I do not know anything about the phone that you are calling tell you that you have to wait for an email and send an email to ask and they do not answer. I already have an expired passport. more make aver if someone tells me how long it takes the passport renewal greetings

This is a total shame. They are rude (almost all) and ignorant. My daughter was born and to make a passport a total mess. I had an emergency to return to Italy almost two months after the documentation request and nothing, they were not doing it to me. I had to introduce myself as a person saying that I had an emergency to return to my country and explain the motivation. I have been given the liar and a few more accusations. I got 2 words in Castilian (I've been here for 8 years) and in a super rude way a lady with curly hair answers me that here she speaks in Italian. I remind you, dear lady, that you work in a city in Spain. I think it is time to learn the language. Or not? At the end of the day they could not back down (the motivation for my emergency was justified and signed by a doctor) and they made my daughter's document. Do you know how long it really takes to make a passport? 10 minutes clock. I want to thank the security officer below who is very kind and the man who makes the passport very nice too. For the rest you just have to be ashamed of the treatment you have with people, your inefficiency has no limits. If you have a problem here in Barcelona, Italians return to your country because here you only get insults.

Bad, inefficient, arrogant and arrogant. 1 year for passport renewal, 1 year for identity card. Plus when you go they're all rude. That's people who never worked in his life. I sent them all to dig

Impossible to make an appointment is the fifth day that I connect at 12 at night and there are so many people that the web collapses. The service also offered both by phone and by workers is useless, incompetent and disastrous. I put a star on them because you can't put a zero.

I have been trying to make an appointment for 2 and a half years so that they can fix an error they made in my passport, and my brother 4 years to make an appointment because their children do not have documentation and when you want to go in person they give you a paper where to make an appointment that It is of no use since it is to be really upset.

There is no way to communicate with the consulate !!!

Absolutely bad. It is worse than any other ministry / public office in Italy. Hallucinating in 2018 in Barcelona.
The flag of Italy's decadence. V e r g o g n o s o

The service is very bad. They do not give information. Impossible to make an appointment.

On the web page they invite the Italians to join the AIRE for the consular benefits that one gets .... needless to say, there is no benefit and that it is better to go back to Italy to get the documents. It is also impossible to make an appointment and it is better to contact the Pakistani to buy one .... yes, exactly the Pakistani sell precisely for the Italian consulate. Another Italian shame, an institution that the only thing it does is spend the money of the Italian state.

Impossible to contact the consulate. the numbers are unreachable, the web pages to make an appointment do not work.

I am surprised at the negative comments. Since I had my daughter I have been going to renew my passport, logically everything is online..and it works.
If one is in a hurry, if they have stolen his documents, I cannot say.

Good afternoon to me, the same thing happens to me, that I am all Italian and I have had a baby for almost 6 months now, and I still have not been able to do paperwork. To nadi I think something must be done so that this consulate moves because it is as if it were not there.

I do not know if the positive comments are of their own workers, but if you need to renew the documents, prepare yourself for the long waits that begin just to request the appointment on the web, I know people from different European countries and not and the expectations of the Italian consulate are indignant if compared with the efficiency of other countries, I will soon need the excuse of the large number of Italian-Argentines in Barcelona, this consulate should adapt to the amount of Italians living here.

A consulate that only abandons its people, you can not enter without an appointment, that is, you will not pass the door, if you only want information they tell you that they do not inform, incredible a consulate that does not inform its citizens.

Send the documentation from Andorra to renew my passport in December 2019 with a registered letter and acknowledgment of receipt. According to emails, it is clear that the documentation was admitted by the consulted on December 12. On September 17, 2020 (after several attempts to contact by email and by phone,) I went to the traveling consulate of Andorra to insist that they give me an answer. The consul gets in touch with the Barcelona consulate and they tell him that they don't have my papers, to send everything again, that we will do an urgent procedure. SEND THE DOCUMENTATION TO THE FOLLOWING DAY, THEY RECEIVED IT ON SEPTEMBER 21 AND TO THE DAY OF TODAY THEY HAVE NOT CONTACTED OR ANY MAIL ANSWERED TO ME. MY PASSPORT EXPIRED A MONTH AGO AND I DON'T HAVE ANY OTHER TRAVEL DOCUMENT

It's badly managed. You call the number and stay three hours with an answering machine which then makes you call another number which, incidentally, is inactive. It is shameful that at such a time one cannot communicate easily and efficiently with the consulate. But on the other hand we are Italian, the desire to work is not our strong point.

At the first opportunity I got an online appointment, my recommendation is to do it on Sunday and start refreshing the page after 23:45, another important thing to use if you have an iphone, I have people who use a laptop and they stick to the appointment, good luck

For a simple renewal process that in 5 minutes they printed it for me, I had to look for life for almost 1 year on the web without making an appointment until they deigned to answer the phone and tell me that the papers can be sent to the consulate To renew and this even adi it takes 9 months so that in 5 minutes they print it for you !!!! in the middle of the 21st century there are still manual paperwork that is sent to Italy and then the consulate receives them and manages the paperwork when everything should be computerized and thus expedite said delay the only downside is that the third world bureaucracy that they present, on the other hand the super friendly and attentive forgiveness that there is no complaint about them

I'm tired! I do not stop calling and nobody answers! A shame! In Spain, NO CONSULATE IN ITALY IS RESPONSIBLE

Unfortunately the attention, a waste of time, months doing a simple procedure. They treat you badly, they don't let you consult, disastrous

ATTENTION ALWAYS DENOUNCE AT THE MINISTRY FOREIGN AFFAIRS OF ROME.
These "doctors" never answer you.

I went to the embassy yesterday because I do not speak Spanish and they stole my cell phone asking for help with the complaint being the phone insured. They did not even let me in and they replied telling me in the face that maybe some Spanish policeman understands in Italian. I pointed out that I contacted Italy and that the police told me that the consulate is obliged to guarantee assistance. That indignation mocked by a representative abroad of your country.

They are a disaster. There is no way to make an appointment on the web. It never works. When you go you have at least one hour waiting and they are very edges. It is incredible that they have such bad service and in addition to what edges they are.

Exactly one year to obtain approval for registration with the Aire, which my father had to check from Italy (yes, it is impossible to obtain information from them or on the portal).
I see that there are so many of us who are unhappy and I wonder how it is possible that they do not have the problem of making things functional, considering the huge Italian community present in Barcelona.

Is closed. There is no truthful information. The appointment was not canceled and we traveled for our process. The Italian citizen has no support. Lack of seriousness and responsibility in officials. The telephone numbers for information do not answer them.

They are a disaster! They do not help! They stole my passports and 1 and a half months ago I'm trying to help ... today I went for the second time after sending many emails and no one answered, and they tell me that they do not have the staff or the resources to do passports for theft. They are a shame, they are not willing to help citizens for an emergency

Bad, very bad, but what kind of service do they give to the Italian citizen who has to make documents? I've been trying to catch time for weeks and it has to be done after 24h which is when they put the available days and still you don't find anything free in weeks, CONSULATE SHAME AND ATTENTION TO YOUR CITIZENS !!!

For an indefinite period, no booking can be obtained to renew the passport and no contingency plan is presented on the website.

A shame .do a star because 0 there is no possibility to give it .5 months that I do everything for an urgency for a document and I find myself here not being able to solve anything because the site for appointments and a scam does not give you any chance now never. If you show up at the entrance down there is la.guardia that without an appointment it won't let you enter the porteno. All a trick to be closed to doing nothing ... a scandal .essia

They are a disaster in organization and documentation, I hope they will soon change their attitudes and their habits

Bad treatment, loss of file, loss of documentation, do not give solutions, they make you dizzy and dizzy and dizzy, meaningless procedures, they make you present again and again up to 4 or 5 times, they ask you to present up to the dog. Depressing and detestable.

Let me break a spear in favor of the consulate. Except for the appointment booking system which, as rightly pointed out, is rather insane (you need to connect to the site at 11:59 pm hoping to find a free seat when reservations are opened at 00:00), the staff is prepared and ready to provide guidance on how to resolve any bureaucratic issues. The practices are handled very quickly, I have had my passport and IC renewed on the same day. In short, an efficient service.

Truly pathetic!
It can not be that a consular service of a first world country treats its citizens as GARBAGE and has such a horrible and useless system for something as simple as getting an appointment to renew a passport. I have been trying for weeks at 23.59hs every day to get an appointment, every day !, the server saturated with so many demands falls and start again until 12.03 there are no more appointments.
But what are you doing ??? !!!!

Apart from the booking system, the service was excellent and quick for registering with the registry

we are abandoned, no place to go, no phone number, I requested a passport months ago and I have no idea if it is ever coming, I need it for work!

They do not solve any problem, they do not offer any help and above all they enjoy treating citizens badly.

A chaos, 6 months to renew a passport and 2 hours to collect it, confusion with the shifts and bad communication. To end, they could take a cue from Barcelona and renew the furniture.

I'm out of novo travel because of the Italian consulate in Barcelona .... it's shame the indifference with which they leave people without their papers or passports staying that way without a honeymoon trip that I'll have to do when I feel like giving my partner the document ... (and it is because there is no way to take an appointment ... everything else is done and delivered 4 months ago) ... it is outrageous and I do not want to think that someone needs the document due to family emergency etc ... a solution already !!

The vote is ZERO (but google does not let me put any star). sent all the documents for registration to AIRE and still nothing. On the site they say they work non-stop. but please. Scoundrels. They make trouble. that they hire someone if they can not do it. Call and no one answers. Already the bureaucracy sucks, they are an example. That they went to see how to administer public affairs in a civilized country (such as Holland).

I am Italian and I am really ashamed of the bad service they do, they have no desire to work and they are all very bad, the worst

Fatal fatal attention, do not give you information of anything .. they tell you that everything goes on the page and is a lie

They do not provide you with the information you need and still seem to hinder everything and any simple process. La Prenota online is a joke and telephone service is expensive and useless. Better go in person to the consulate and talk to the doorman / security guy and try to do everything by mail if possible.

Months of waiting to complete the procedure to obtain residency in Barcelona. What are you waiting for ??

In the life I have I have met more useless, arrogant, arrogant and incompetent people than the one who works in this damn consulate, which should close already. I've been without documentation for three months because between these people and those in Alicante, there's no way I can get my passport. You are a bunch of unpresentable, a shame for the country.

I give him a star because you can not give less!
They made me lose a whole day of work to finish nothing! Typical Italian bureaucratic system! Almost impossible to reserve, you have to connect at midnight to see if you find a hole, only provide 2 weeks (always full). If you find an appointment and go accompanied, which allows the system, do not think to book for 2. Always make a reservation for a person. The website is a ciofeche and an eye because not all information is correct! The only good thing they had taken away was that you could do everything in the mail and just went to collect, ABSURD !!! The person in charge of this system should wake up! Poor ones who work in it !!

Assaulted by panchitos that with various manfrine have procured Italian documents, to their advantage and without having to make accounts either to the administration or to the population of Belpaese

Poorly educated, unpresentable, I do not know how these people are allowed to serve their citizens, they make you call a 902 and then they do not explain anything to you and they charge you for that call more than 20 euros depending on the time you are waiting, an embarrassment for Italy . Incredible but that's right, you should pay more attention to your government or the local to educate these people, not to mention tuza

Phone number not working, impossible to contact them

I started my passport process in June 2018. Today is November 7 and I still have no news. I go to the consulate and the guard at the door tells you to bring a document that justifies the urgency of the passport and when you bring it, the officials at the top tell you that they can not do anything, that you better go to Italy to get the document. Gentlemen of Consulate, I already paid a procedure! I can not be undocumented. It's a shame, Italians abroad are helpless. If I have to travel to Italy to do the paperwork, I demand that the Italian consulate in Barcelona be closed. It is a lack of respect.

Someone can inform me how to get a previous appointment since I have been 4 months and I can not.
Thank you.

Today we went for a procedure and we were denied entering the entrance and above with questions. A horrible service. You have nothing consulate you are definitely the worst.

To say the least shameful.I went to the embassy just to ask for an apartment to renew my identity card, since it is impossible for the Internet, I spoke with two different people and each of them gave me different information. first I asked to show me how to take it for the Internet as he kept telling me that everyone is successful but he abstained saying it is my problem..instead the second told me to send the request by mail and that the online service for appointments have not worked for more than a year. Now I wonder, which is the correct way? all this through intercom. I find it shameful to say the least

I put a star for not putting a 0! I do not understand how a country can allow such a consulate in Barcelona !! How can you afford to be so unprofessional? You leave people without any kind of attention. The previous appointment does not work, without an appointment you can not enter the consulate, nobody informs you of anything or helps you. This is a lack of control we should make a joint complaint, they take our hair!

A shame not to say a m **** of service and also a rip-off because after making the payment for the passport they do nothing but keep you waiting for months.

Telephone 902 never answer while charging you for the use of a 902.

Booking online is a buggy, the system does not help. If you go to the consulate as a matter of urgency, you find yourself with a "No entry to citizens".

How long does registration for AIR take through Fast It?

I have no words to describe the treatment I have received today in this place. I can only send one message to the workers in this consulate: There is no better way to achieve your own happiness than to wish from your heart that others be happier than ourselves. Open the doors with a smile on your face and
Heart. Take the test and see what happens, see what you feel during and after.

Non-existent, refer to the sending of emails to which they do not respond. What is the consulate for if not citizens we cannot use it.

It's amazing these people, the years go by and the service gets worse and worse ... it's a shame that the consulate behaves like this ... you can not get a previous appointment, they suspended the phone number that cost a local call, in their place they put one that the minute costs 1.57! ?? a robbery, by the way almost never works. REGRETTABLE

Since October of last year I have sent the documentation twice and have lost it. They told me to send it again, so I did it in July and now they don't take care of the phone they called me

A good example of how not to do things ... They do not attend you without an appointment (you can understand) but the appointment you have to ask for on the web and everything is always busy.

Useless beings, you do not deserve even a euro of your sure high salary.
I wrote you an email asking for information in May, it is read in September and not even pretending to answer.
You are so small that surely you are not even ashamed.

In a difficult moment for me, the consulate was very helpful and fast to solve my issue. I know it is not perfect and many things have to improve, but I have to say the people working there really do their best to help the people, while in my modest opinion, it should be responsibility of the Italian government to add more people, IT support to scale up the services.

Officials apoltronados with absence of desire to work, but with many to make life difficult for their compatriots. A completely inefficient consulate that would be better if it did not exist.

It's hard to ask for an appointment! Everything was fine. Renewal of my and my son's passport, one hour and everything ready. Very happy for the person who treated us!

I have been there for an urgent situation ( I have lost my italian passport and I was supposed to travel today to Brazil via Miami. My ESTA (American Visa) was obtained through Italain passport. But tehy dont gave me the ETD (Emergency Travel Document) telling that I could do that as Brazilian going home (I am an IOtalain living abroad, in Brazil). So I was able to fly today in the American Airllines! No
stars at all!

Disorganized, to make an ID card, you have to go to Italy. The Italian consulate in Barcelona should be a service for Italians abroad, but it is a disgraceful disservice.
After 9 months of waiting, my family and I went to Italy to renew the ID card, which they did in 10 minutes

Impossible to take online appointments, citizens residing abroad = second-class citizens for the Italian state