Appalling!!! They do not answer an urgent mail, they do not solve or care about anything. You can only access the consulate by appointment, but when you ask for an appointment they do not respond ... It is sad.
I have tried on different occasions to request an online appointment and there is no way to get it; In addition, they continually ask you for a password that is different every time.
I have no way of going to Barcelona, where I currently reside in the schedule that the embassy is open to make arrangements on my community ID. What could I do?
Impossible to have my registration in the anagrafe after more than 6 months of waiting and also impossible to request an appointment for renewal of passport. The worst management I've seen.
Painful. I applied for an identity card 6 months ago due to theft. I am registered in the aire. Still no answer today. Every time I call the call center I get a "we'll let you know" as an answer.
I would just like to know if my request has arrived and when I can have a document.
One of the worst services ever tried.
Closed during a pandemic that had Italy as its epicenter, I don't say anything else.
I don't need the consulate when I can go home with 20 euros of vueling and in two days to do all the bureaucracy of the case, I need it exactly in these moments.
It is impossible to find an appointment online .. And on the phone not to mention. My 5 year old is without a passport. If I go straight they look at you like a weirdo when you don't have a date. With so many taxes being charged, it is time to see the investment, especially in the consular offices. Gentlemen, we must modernize ourselves, not even a third world country is as devastated as you are.
Hello, I mailed everyone for a new passport, for loss of the previous one. I have been waiting 6 months for the appointment.
6 months ago I sent all the documents that to make a new passport, I sent it by mail. I am waiting for you to quote me to go do it. Thank you.
I registered on his web to book online, but it is not necessary at all to have a user and password when once inside the procedure I find that I cannot do anything.
He doesn't let me ask for an appointment, I can't call by phone because nobody answers or I have to send everything by mail, I sent 4 emails to e-mail and nobody answers me.
20 years that I live in Barcelona and you have not fixed anything of your inefficiency. You are in the 80's in the way of working.
There is no way to get to your office to make a link.
To make a passport, identity card or NIE in Spain, they give you an appointment for 1 week more or less and you do it in 15 minutes by bringing the document with you.
Very bad attention, I sent 2 emails asking for information and neither of them answered me. Your booking service for online dating is simply HORRIBLE, I got mine by miracle on the third attempt but my family keeps trying without success, the worst is that it is the only way to get an appointment.
Already in the consulate I was treated almost 1 hour and a half later than the agreed time, they are very slow and there is a lot of demand. I was really 2 hours because after filling out the documentation the passport took about half an hour to print, when I left they had already closed and there was only me and security in addition to the official who gave me the passport.
I give it 2 stars because after all I managed to renew my passport, but the process was horrible and it should be improved a lot. Point in favor, this time they treated me in Spanish.
A real shame with the excuse of co vid they deny helping those who need their services by saying they are closed and delaying more than a month to reply to an e-mail when bar and restaurant and clothing stores have already reopened for weeks , but they wash their hands, leaving everyone in difficulty I don't know with the money of those who get paid But I know for sure that they are thieves! BOYS reported to newspapers, to the competent offices and why not even to strip the news and hyenas! Making clear what's going on.
In spite of the complaints, the requests and the meeting with the consul to demand urgent improvements in the service, the consulate still does not work.
Although I suppose the officials will continue to charge and enjoy their privileges ...
What shamelessness...
Appalling. Both the website of the consulate, as well as the attention, at least that of the entry porter. They are very bad
8 months ago I sent the documentation to renew the identity card and I'm still waiting for someone to tell me something
Bad ... I'm 2 months that I try to make an appointment for the passport! (In theory the only way) ..... and nn WORKS NEVER
After reading many negative reviews I went to the consulate, appointment (it took me 1 month to get an appointment) to write my newborn baby and to my surprise they treated me very well and very quickly !!!
Brief instructions for those who lose documents: first go to the police station to make a complaint, then at the entrance of the consulate building the porter issues the instructions: a transfer of 1.55 that can be made in the bank next to the consulate, through ATM outside (instructions given by the bank inside), identity photos and photocopies of the travel ticket and a document and report that can be made in another shop 20 m from the consulate. The shop receives the emails. In the consulate, it took me less than half an hour to get everything. I must be very satisfied
The lady who took care of me verbally assaulted me and shouted at me while her afony allowed her. I can only say that they hate the Argentines and that they will do everything possible to impede any kind of process.
Yesterday my documents were stolen during my stay in Valencia.
After making the complaint I went to the Italian honorary consulate in Valencia.
Open only on Wednesdays and Fridays from 10 am to 1 pm (this is to say how much work and time they can devote to Italians who need something .... imagine if something happens to you on Friday afternoon?
At least until Wednesday morning you won't find anyone !!
You will find two splendid "boys" Spanish Italian aged early twenties and with very haughty air does not move a finger for you and flush the Italian bureaucracy their incapacity.
Thanks to the help of the Palermo Police Headquarters I managed to solve my mess.
Shame!!!
slow not the following !!! several times I have had problems, the last thing the renewal of my passport ... 2 months and waiting! fatal
Lentissimi !!!
terrible attention both by mail (do not respond) and by phone and personally. a disaster. mistreat Italian citizens.
hello, they sent me an email telling me I have to take turn, the problem I have to take turn after trying and not succeeding, I got last night and I see that have changed the page to turn out and now they ask
"Italian passport code" code Italian passport, is not the passport number, nor is the file number that is processed, passport or tax code; is nothing like that, try to say because
everything and gives me error. I google searching I found someone else
I was in the same situation as me; I did not know where to get that code. Does anyone know of where you take ?, you are in the old passport ?. Can somebody help me. We were little and things rarer. a month that can not be removed turn to withdraw the passport ago. This consulate is not ashamed of how it works. Make three months they sent me an email that the passport was ready and no way to go to remove it. Thank you
At the end of May they phoned me, I went to look, they gave me. We were few who were there, about 7 people. Before fetching the passport, should be declared children or marriage. If you have not done the process, you say the next time you reonvaran no passport. This time I let go, but next time no. Carry an updated picture, because otherwise they send you out to another and Fotoprix is aprobecha that are near and charge for 10 EU think 2 photos.
I have been in contact via mail with the Italian Consulate in Barcelona and I have been impressed by the speed my enquires have been processed. I am amazed by the speed and quality of the service and availability of personnel.
Hello, here is a piece of information where you can go, they are very efficient, and very attentive, they solve many problems that people have with the consulate
The consular call center is terrible. I have called about 8 times and EVERY TIME I have to argue with the stupid one that attends to pass my question about the status of my documentation to the consulate. When I get to have it passed and I call back NEVER, there is a response from the consulate. His way of helping is to tell you to solve it on the other hand: either by calling the commune or by calling Buenos Aires but they are not doing anything.
Nice and friendly staff. Stolen of documents, it was enough for me to present myself with the required documentation (copy of police report, copy of documents, 2 passport photos, copy of airline tickets and bank transfer of 1.55 to be carried out according to the instructions provided by the porter) to enter the embassy and request a provisional document that would allow me to go home.
NB: this document is only necessary to travel with Ryanair, for all other companies a police report is sufficient and therefore it is completely useless to go to the embassy.
The phone is useless, they claim to file from the site, which is broken (with video evidence). I should update my data but the thing is IMPOSSIBLE. Thank you Italian government for your punctual inefficiency and uselessness.
How unfortunate they are by God, I hope they never need something, what a plague they are
They are the worst, a year ago I am renewing the identity card and every time I call they do not know anything about it. You have time on the phone, each call bills me 30 euros and they end up telling me to call again in 15 days because they do not know anything. They are the worst !!!!
But how can they be so scoundrel about not serving people? What do they pay you for ??? The Consulate of Edinburgh is a true wonder, what problem do they have in BCN ???? Move on guys, they pay you to work !!!!!!! For almost two years I have been trying to change to AIR of BCN, Spain, why is it so difficult for them ??? AN ABSOLUTE DISASTER !!!
So they have a phone number if nobody attends. Less scratching the eggs and more work panda of useless bums.
Despite the bad comments, I had a good experience, at first if it cost me a lot to get the appointment on the website, but I tried it on a Friday night and already on Monday was renewing the passport, if you have all the requirements and papers they deliver it to you at the moment, I in total was waiting like 30 minutes. Do not be alarmed by the queue and the caretaker a little stressed from the door. LUCK!
A concentrate of all the worst prejudices about Italy and Italians.
A sort of revenge of the state for going to pay taxes elsewhere.
Italy in Barcelona.
I was on holiday in Barcelona and I suffered the theft of documents. I turned to the consulate because otherwise I could not return to Italy because the airline Ryanair is very strict and does not only accept the police report. I can say that I found wonderful staff starting from the guard at the entrance to everyone. They accepted me and solved the problem quickly. I was really happy and I could verify that many times it is not as yes says.
Bad service, slow in practice and never a correct answer
I need to renew my passport to work outside Europe ... The option to make appointments for the passport is disabled for more than 6 months and to enter the consulate a security outside the consulate tells you that you can only enter by appointment ... The free phone number does not give you any useful information, you just listen to an answering machine, and the payment number never responds ... Impossible to be answered by an email ...
I had to come to Italy and return to make the change of residence to renew my passport ...
The consulate in Barcelona takes us all as stupid people do not care a bit about the needs of the Italians in barcellona
Impressed by the uselessness of this, let's say, people. I really liked the figure of the policeman / carabiniere / nothing at the door. As soon as I told him about my case, he didn't even stop me from speaking out by denying me any kind of help and raising my voice without me mentioning it.
Oh well, then the Italians complain that they see us as slackers.
Those who want to see the typical Italian who scratches the slums instead of working to go to the consulate will see some beautiful examples.
SHAMEFUL.
The web to get the appointment collapses and you can be a month trying to get an appointment. What a pity to have such a bad consulate! Hopefully solve this system because it is not possible to have to STOP in order to enter the consulate to do some procedure.
After various communications I await from August 3, 2018 an aid to regularize my registration to AIRE. The Fast.it website gives me a technical problem. This morning I was denied access to the Consulate and I was told that the official does not intend to receive me. I'm given another email address. Almost criminal. I feel like I do not care about me in my country. Shame.
I entered as a Brit living in Barcelona wanting to obtain a codice fiscale and they were super helpful and despite a full waiting room I didn't have to wait too long (for a consulate). If you don't speak Spanish or Italian I would advise taking a friend as I did have to explain why I wanted to move to Italy.
My experience with the consulate is totally positive. I've been there three or four times now, and every time I had no problems and meet friendly personnel.
Very bad management, impossible mission to get anything done, the consulates of third world countries are much more advanced, shame for Italian citizens ...
Terrible attention, I did not receive help when I was having problems with my Passport, they did not assist me in the least, they yelled at me and treated me in the worst way. I don't understand how there are such inhuman people working in a place like this ...
I went to the consulate and received good attention, I resolved the procedure without problems.
Indecent service to say the least. 6 months to obtain the approval of the application for enrollment in the air (practice that is done entirely online ...). Then I send a request for renewal of identity card and passport. After several emails to find out the status of the files, for the first time they write to me 7 months after sending (3 months after the expiry of the card) and they give me an appointment from there to 2 days, on Saturday, without bothering to ask me if I am in town or not. On the day of the appointment I see that there is only one counter out of 4 active and they call a user every 10 minutes (30 seconds for delivery and 9 and a half minutes doing what ??). I take this opportunity to ask for passport info and they can't tell me anything. A month later I write another email (8 months have passed since the presentation of the file and in the meantime my passport has already expired) and they answer me half an hour later giving me an appointment for delivery the next day ... If I didn't contact them how many more months would they have waited to warn me ?? Bah
Unacceptable. Impossible to take an appointment . Impossible to talk to someone over the phone. This place is a waist of public money and an insult to the country it is supposed to represent!
Impossible to make an appointment, the agenda is always occupied or not available. I have to renew my passport and do other familiar tasks but it is impossible. Poor Italy!
Incompetence, inappropriate responses, rudeness. I was robbed of my documents and nobody wanted to help me. Feeling completely abandoned by our representatives was not pleasant.
SHAME on all fronts.
Hola,
Hello,
The times I was treated well, my passport took about 3 months. When I asked, they told me via e-mail, ready to pick up (quick reply within 24 hours).
Grateful for the management, commenting that the appointment is difficult to make, it is necessary to improve or extend the time to get the appointment.
Thank you,
Antonio
A star because 0 cannot be put.
SHAME ON YOU!!! you are the waste that spoils our country
Bad workers, bad representatives of Italy in the consulate of Barcelona, managing a D.N.I to an Italian takes more than 8 months and they call you to ask. Why do you want to renew the D.N.I? This has to change, perhaps the Italian press could help the number of people who are insulted by the way they treat and tease them. Let this template change already!
I've been waiting for the passport for more than a year and a half. Something that should be a matter of a month ... terrible customer service because they do not deign to answer the emails by many that you send ... Ridiculous and shameful.
Hi, I am working at the Caldes de Boi Spa, in Boi Valley - Lerida, it is located 3.5 hours from downtown Barcelona. Just 3 months ago (I have proof) I sent via Postal All the requirements to Renew the Passport. To date, I have NOT received any information or response about said document when I can pick it up, either by phone or email.
I must request permission in advance at the Directorate to be absent that day for that reason.
I thank you in advance for your excellent attention, in giving me that Information.
Without another particular I say goodbye.
Best regards.
Renato Marino Bove /
Lousy, shameful and the mistakes of them are paid by you .. shameful that they are so untouchable to the point that they remain the same or worse each time .. and that we are so helpless that there is nowhere to claim ..
No appointment can be made in the Prenota Online. We have to connect at 00.00 each night and even then the website fails because the server is the same for all Italian consulates and embassies.
It can not be achieved. Update web services.
Taking my appointment online is impossible. Maybe it is that either I am stupid or the system is terrible 3 months ago that I try and nothing at all I can do apart from feeling helpless. Porfi some Italian or Argentinean companion can help me? So I can help others because we are all in the same boat thanks
This institution does not represent me. It does not represent my country. A total chaos, grumpy, rude people. The worst of Italy in bignami version.
A shame! It is impossible to get a previous appointment, there is no way to renew your passport without this appointment ... by telephone a computer answers you and by mail they do not answer. Terrible the situation!
It's absurd I have to go back to Italy to get my passport here. It's impossible to get an appointment. Everyone already connects to the 00:00 so there's no way. ..I put a star ... I wanted to put zero ...
It's a shame my purse was stolen with a passport and nie and I've been undocumented for a month and now I have to gather a lot of papers and translate them for an exorbitant price, I already told them that I don't have money for all this and they tell me to save and return for Issue passport ..... degrading !!!!
A shame, they should close it or replace those responsible, months to receive a document and weeks for an e-mail response that I still await, impossible to talk to someone through the telephone.
A goat office, I've been trying to get documents for months, and I can't because incompetent people can't do their jobs. I put a star just to add a comment to the thousand already left to describe how much incompetence in one office.
At the reception I was greeted by a security guard who spoke in Spanish
Being an Italian Consulate it would have been advisable to have someone who could speak Italian.
They are not very nice to say, but if you do not waste time, they do not lose you. I went to renew my son's passport and took the opportunity to make mine. Supposedly that is not done, which seems silly to ask for an appointment per person since it is very difficult to obtain it.
The next day were the two passports.
Thank you.
Basically a more complete disaster, no emergency service over the weekend and very rude people who answer the phone only after hours ... Bad
Terrible deal, they are inept to the core, the security guard at the door is the one who controls everything, I have not been able to speak to any official, he does not answer bone mail is worse than the Venezuelan consulate, with that I say everything.
You have to ask the guy at the door to let you up, that is, a security officer decides who has the problem and who does not?
1 star is a lot to describe the service they provide
Try doing 3 things:
1) parachute into the middle of the Indian Ocean;
2) to drop off at the point of the Antarctic farthest from the sea;
3) try to contact the Consulate and wait for a reply.
and then tell me in which of the three situations you feel most abandoned.
Unfortunately ... it is not possible to assign zero stars, I hope Google will soon be able to assign even half a star or 0 stars.
cordiality
Desperation, helplessness. The only person who treated me like a person was the security guy who is at the door, who unfortunately plays the worst part. After going on several occasions to do my ID, then trying to renew my passport they discovered that I was not even registered in the AIR. Because they had lost my folder, they said because before 2008 it was sent by post. The answer was "you don't exist". Look again for all the documentation and take a turn. For an error outside of me since if they lost the documentation they should solve it. Or at least take a turn right there for another day. They do not see that behind each procedure there is a story, a human being, with his problems and concerns, work, children.
Having a DNI, a valid passport is a right that deprives us. The only thing that works well is the transfer made to Santander Bank in exchange for NADA. Or rather to be mistreated.
What can I say, it took me a long time to get an appointment (more than a month) you have to be entering the page several times a day and especially at 12 o'clock at night that you are fighting with other users because you "touch" the appointment. I personally did not get my passport at the time but it took me a little over 15 days and I did not need to make an appointment to pick it up (showing the mail that had arrived from me to remove it). Thankful to the guard who is below that is very Friendly and with the window guy who processed my ID, They also speak Spanish :)
A disaster that inexplicably extends over time. Inefficient, superb, worthy of the worst banana republic, but within the European Union and in 2016. There is no information, no contact number, 40% of the staff is not productive, only payroll. Il Gattopardo, change so that nothing changes ...
Vote 1 because I can not give less. Represents the realm of incompetence, these people are paid by all of us. A full-fledged circus !!!
After having asked for a day at my job, spending money with the transfer and time was a horrible experience. Having all the necessary documentation to do the process, I had to go back with nothing. Or rather, mistreated by an elderly, dark, tall and badly educated lady who is more for a psychiatric hospital than to serve the public. I'm sorry that other people like me suffer such abuse. By the way, I had a turn to present the translations and also for the ID. And do not make assumptions about how people feel about their nationality "Mrs." learn a little manners of education that represents a "country." Is that I can not reach the words to describe the situation. Now to make an appointment again (to know when) and start over.
despair
You can't talk about it or access any service except with an appointment. almost impossible appointment, appointments only 15 days apart, every day they release availability but we don't know what time so if one works almost impossible to book because there are no seats. it's a shame.
there is a row outside the palace and they are not allowed to enter if you have no appointments. never seen such a thing. after 2 months of booking. now the online booking service is temporarily suspended !! to cry right. menonale that we are Italians and European citizens !! shame
How can these people represent Italy in Barcelona, a city where Italians represent the largest community of foreigners. Organization and management are a shame. Put those who want to work and are not acidic and unprofessional people to work please!
Kind and helpful, they tried to solve the problem as quickly as possible. I had to go to the notary's office for authentication.
Everything is long, they gave us no solution. We had to go expressly to Italy to ask for some papers because in the consulate they gave us long every 2 by 3.
