3 years ago
I waited over 30 minutes for a vegetarian breakfas...
I waited over 30 minutes for a vegetarian breakfast from the time I ordered it (I actually sat down 10 mins earlier). I asked the waiter to cancle the order in the end it was very painful waiting over 30 mins for a couple of fried eggs, beans, etc... 20 mins in and I had reminded the waiter, the waiter said it was on its way, he didnt offer me anything else in the meantime to ease my pain while I waited. Even though I didn't have breakfast we were still charged for it. No body offered any refunds, no body really cared.
I was there with my 4 year old son and partner in room 266, the window does not shut properly and the room was very noisy till very late as its during the Edinburgh festival.
Thr 2nd double bed was actually a sofa bed, which was very sloppy, it was not completely flat like a normal bed.
On the plus side the reception staff we're very friendly from every interaction we had with them.
The location was decent.
This hotel was not our first choice but because of the festival most hotles were fully booked.
The restraunt team, the window in our room and the sloppy sofa bed let this hotel down.