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What reviewers say about Indy Auto Man

Generated with AI from 2,538 reviews on Trustburn · updated 69 days ago

Across the full set of reviews, customers most often describe helpful, professional salespeople and an overall positive experience, with the average rating sitting at 4.7 out of 5 based on 2,538 reviews.
What are the most common complaints about Indy Auto Man?

Among the critical reviewers on file, the recurring complaints describe unapproachable or absent salespeople, a sense of being pressured or treated differently based on payment method or out-of-state status, and concerns about vehicle quality and undisclosed fees, though these come only from the lowest-rated reviews and do not reflect the company overall.

AI-generated from reviews on this page. Verify anything important with the company directly.

cody higdon
Reviews 1

Awesome customer service! Clean, polite, professional. Very smooth purchasing process. For all your auto needs I recommend Sam. Purchasing a car, truck, or suv? Any make or model, Sams the man. Tons of variety and options to choose from.

Yisrael Judah
Reviews 1

Jamie Walsh was very informative about the out of state purchase . We did everything over the phone and via text message.. showed me the car, handed me the keys and we were good to go .. 2017 Honda Pilot for my wife.. thanks Indy auto man

Annie McRee
Reviews 1

I came in with a wreck of a car, needing to upgrade badly. Worked with Lisa G. She spent a lot of time helping me choose the best vehicle for me and worked on my behalf to get me the best deal she could. Very knowledgeable and great personality. 100% will return for my next vehicle.

Carol Bell
Reviews 1

I saw great deals in Indianapolis so I looked for cars for sale from Indianapolis car dealerships. Indy Auto Man was one of the used car dealers that grabbed my attention. From my first call to the car dealership, to the test drive in the car I inquired about, everything was perfect. I was very happy with their service. If you are looking for a car dealership to do business with I would recommend looking into Indy Auto Man.

Brandon Watkins
Reviews 1

Jarrett was easy to work with, and they had a good price on a 2014 Buick Verano. Was able to finance at a couple hundred less than KBB value. They sent an email the day before letting me know what documents I needed in order to make the process go as smoothly as possible. This was my first time buying a car, and I have no complaints so far. I was always told the process was more like pulling teeth, but everything seemed pretty routine to me.

Heather Sipes
Reviews 1

Perfect car trading/buying experience! Alex was a pleasure to work with. We were driving off with our new (to us) car in less than 2 hours. If you're looking for a no haggle, lowest price dealership, then THIS is your place!

Rick Beach
Reviews 1

Wife and I came looking for new truck. 15 minutes walking around not one sales person in sight. Even sat in car for 20 minutes looking online. No sales people. When someone wants to spend $35,000 at your business, probably should make an effort.

Maxwell Pelcher
Reviews 1

Very positive experience. Alex the sales consultant was professional, and understood what I was looking for. The general sales manager, Matthew, was also nice to work with. Very upfront, and open about the financial process. I didn't feel pressured at all and they helped me make the right decision. A unique atmosphere for a used car lot, highly recommended!

Clay Carroll
Reviews 1

Horrible experience! They gave me an "on the road" price and I come to find out that I'm still somehow responsible for the registration fee?!?!?!?! I guess they just figured they could pull one over on me because I was from out of state. BEWARE OF THIS LOT. Clearly these people have bad intentions. BUYER BEWARE.

Jesse Kurth
Reviews 1

Jarrett at Indy Auto Man provided my family with a great experience! We ultimately ended up purchasing a car elsewhere but wouldn't hesitate to work with Indy Auto Man in the future. We received a very fair trade in value for our vehicle and staff were friendly and helpful.

Susan Franck
Reviews 1

I was in on Saturday with my boyfriend he made an offer on a vehicle , paying in full with a check . He wasn't even given a counter offer nor the option to look at another vehicle we basically were escorted out of the building . I feel had he financed thru you we would have driven away in a new vehicle . It's all about the $ not customer service .

Mark Evans
Reviews 1

Alex Bussell My experience with Alex was fantastic his customer service was very exceptional. I would return for future service and will recommend him to family and friends. Mark.

Mik Bohlman
Reviews 1

I went in on Monday test drove a car, got approved on Tuesday, and was driving at home by that night. That's how simple buying a car at Indy automan is, not to mention Steve was super helpful and understanding. Steve was friendly and not pushy at all unlike most car salesman. I had my car inspected and found nothing wrong with it, so you know that Indy Auto Man sells quality vehicles for every price range. My car was a little out of my price range, but the condition it was in was worth the extra cost.

JOE Mosley
Reviews 1

Great experience here. Was immediately greeted by Brandy who was very informative and answered all My questions. She was able to take me to exactly what I was looking for and show me what they had available. Definitely recommend this place!

Elise Manuscuila
Reviews 1

We set an appointment on an Audi SUV with Nick, walked in and were instantly taken care of. It was a complete no pressure environment where we felt at ease. If you do not want to deal with the dreadful car buying experience I would highly suggest starting here and saving yourself hours of the other nonsense!!!

Lisa Rainey
Reviews 1

I had a great experience with my purchase at Indy Auto Man. I got a great deal on my dream car (Volvo XC60) Everyone on their staff is so friendly and nice to work with. I got pre-approved for a loan through my credit union, but the finance guy at IAM was able to get me approved through a different credit union with a interest rate 2.4% lower than I had been quoted. Mike in sales was great. He made the process so easy and was patient with the million questions I had. I m confident that I couldn t have gotten a better deal on the same car anywhere else. I couldn t be happier.

Ethan Jones
Reviews 1

3/14/20: Thank You Kevin Dunn for helping me get into a great car that I ve had my eye on! This was my first time financing a vehicle and Kevin made the buying process smooth. 4/24/20: A big thank you to Sam and Joe for getting back with me on an issue I had with the vehicle I purchased. He went ahead and fixed the issue at no charge to me and got the car back to me in the same day.

Jennifer Burger
Reviews 1

Got pre-approved online before driving all the way there. Victor was our sales person and worked with us to make sure we got a payment we could afford! Definitely recommend this place if your looking for a newer used vehicle!!!

Baby Bee
Reviews 1

It was really nice to hear a happy voice on the other end of the line. Brandy was super helpful, answered all of my questions. Helped calm my anxieties about buying my first vehicle. I'm very grateful for her knowledge and friendliness.

Nosgoth of Kain
Reviews 1

Was interested in a vehicle, visited the place but didn't liked what I saw. They treat the cars the worst possible way. the cars are parked so close to each other that you can barely pass through walking. All the cars in the lot has dents on them from the car parked next to it due to the narrow space when opening the car door, it certainly hits and dings the next car. It is like a chain dents on all the cars in the lot. That tells me there is no real care. Such a waste.

Austin Barker
Reviews 1

They tried to sell me a car that had all sorts of issues and had a Carfax history with two accidents on it. They told me they were firm on price and if they fixed the transmission and other issues, the price would go up. The car was already priced the same as other nicer cars in the area. The repairs done to the front end were mediocre to say the least. They seem a bit dishonest and in a hurry to make a sale. I'm sure it depends on the car you're after.

Jeff Stedge
Reviews 1

We were greeted with much enthusiasm and kindness. Jaime, was positive throughout the process of talking to us about the car as well as our trade-in. He was very helpful in the loan process as well as how the auto would be handled and detailed. We were impressed with their selection and would return again in the event we needed another auto. Thanks Jaime and Indy Auto Man!

Skip Baker
Reviews 1

Steve Garwood was our salesman, he was really polite, not pushy like some can be. Steve was quite knowledgeable about the vehicle we wanted to buy and how we could arrange it through the banking end of it. I will recommend Indy Auto Man to all my friends & ask for Steve. Sincerely, Nancy Baker

OneDay
Reviews 1

Lisa G was fantastic! She was straight to the point and matched my style. No haggle or hassle! I told her what I wanted and what I had to work with and where I wanted to be. She got straight to work and made it happen! I would definitely recommend working with Lisa G!

Brian Duncan
Reviews 1

We had a great experience working with Kevin. He was very knowledgeable and patiently answered every question with a lot of detail . Buying a car is always a little stressful as you sometimes feel like your not getting the best deal possible or you may be taken advantage of , Kevin worked hard to get us the best possible price actually negotiating for us . Our sale went after operating hours and while EVERY other employee left , Kevin stayed while we waited to sign the paperwork to finalize our purchase. His attention and personal commitment were greatly appreciated . You really felt like he knew how it felt to be in the buyers shoes and he took the care to ease any hesitation we felt . Overall it was just a great experience working with Kevin and we have even asked him to keep an eye out for our next vehicle purchase ! Thanks again Kevin

Anthony Gayflor
Reviews 1

I came in just looking around and this one salesman gave me a great experience while I was looking for a car. Alex Bussell did an amazing job at guiding the interaction while I was looking for a car. He was very attentive, fun to talk to and ask question, and it was just overall a great experience.

Robin Street
Reviews 1

I bought the car I had my eye and heart on. .....I don't have anything bad to say at all. ...I have a friend that is going there hopefully to buy a car soon. ...Brittany was awesome as she patiently helped me look at several different cars with no problem and answered all my questions and she was not rushing or anything. I will definitely be back again when it's time to buy another car oh and they had the very best price by far on the car I bought. Great place for sure !

Jetta Harthbrook
Reviews 1

I was pretty worried coming in. I've had lots of trouble in the past, but the staff here was just so warm and friendly. We were helped by Devin. He did everything to make me feel confident in what we were buying. He printed out Carfax reports and he was happy to answer any questions.

Abigail Spencer
Reviews 1

I once again feel the need to update: My car overheated and died completely on 465 N just three/four months after purchasing from Indy Auto Man. The whole engine has to be replaced - estimated 5-6k. NEVER GO TO INDY AUTO MAN. Feel free to contact me and I ll let you know how I m feeling. I feel the need to update this as the situation has escalated: Not only did I have to replace all four tires within a few months of purchasing as they were nearly bald, I ve had to get the vehicle realigned. Auto shop said it was near dangerous. Few days later, the vehicle has overheated so bad I stop in at my auto shop again - the A/C compressor has caused the water pump to crack and leak and had to spend $400 just to fix the water pump. Now it s another $900 to get the A/C fixed. And the head gasket was cracked so another $700 or so. The mechanics let me know that the issue had progressed so far they did not feel comfortable letting me leave. I m out of words for how this whole transaction has made me feel. I m livid. Even the auto shop told me they weren t surprised when I told them where I bought it and told me more horror stories they ve heard. Be warned of Indy Auto Man. I wish I could give no stars. Very unfriendly walking in the door, very rushed the whole time, and then it got great. Bought the vehicle the next day only to find out all of the liquids needed topped off, no notice of when an oil change is due, the entire electronics system needs rewired (was told by the sales associate a Jeep dealership did it for FREE - called and no they don t), tires already need replacing, and I had to spend $45 to put gas in it to get home because they gave it to me nearly on empty even after I complained about all of these things to Lisa the sales associate. I was told I had to bring in my banks checks on the Friday of the same week and say they could cash a personal check (my mother so generously provided since I don t have checks) if I do not. I brought the bank check 45 minutes prior to closing and was told the accounting/finance people had left for the day and couldn t get my moms personal check back but on Monday of the next week they would send me an email with a picture of the avoided check. Then it got even better. While in possession of both the bank and personal check, they cashed my moms check illegally. After discovering this, Indy Auto Man refused to deal with the situation and said they would write the check on the next Friday and mail it to her. Finally the bank decided to stop the whole process after my mom explained what happened. Absolutely worst experience I ve had with a dealership. Also, Lisa pushes for a review to be posted while waiting for the finance/accounting people to get everything together so the deal isn t even done. I told this to the man when signing all of the documents and he told me it s because she gets $20 per review. I had to sign a legal document stating I wouldn t write anything negative on social media without giving Indy Auto Man the opportunity to make it right. Well, they were given the opportunity and didn t do it. NEVER go here. I am halfway expecting a retaliation for a negative review. Would also like to point out the vehicle was falsely advertised and was told it just happens when they type the VIN # in.

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About Indy Auto Man

Address
4031 south east street
Categories
Automotive