IKEA West, Costa Mesa Reviews

My best place to buy home furniture. Wish they enable membership by using customers mobile numbers.

Too big.I wish the furniture was in a separate store.

Place that you can get contemporary things for house.

The worst place to buy items bas customer service i bought i bathroom mirror and i had to wait more then 30 minututes for it...i not recoment tbis pla e at all

The staff must of all been on their period that day. No help with questions I had. Also had me chasing down anyone I could find on the floor to help! ALL staff needs a refresher on customer service!

If you try to call....good luck! It is almost impossible to get a hold of someone.

Great place, good food. But some prices were waaay off. I found a pair of "nesting" tables that didn't even fit over each other. they were worth maybe $30,but were I seat priced at $270. like they don't even work

In the middle of the law, things are actually not cheap. All temporary furniture, very market in the United States

This is one of my favorite stores. Excellent prices on furniture for home and office.

Love going to ikea. Like the convenience of all this store has to offer.

IKEA is always a good time. I do wish there were more employees on the floor to answer questions.

It's always fun to walk through and grab a quick bite in the cafe.

I like IKEA. There food is ok, and it seems there is always something or another you get as you walk throughout their endless maze!

Computer says they have an item, but no one can find it. Frustrating. Wasted too much time looking for it.

Stop by for quick meal. Pizza with 2 drinks, 2 packs of sweet jelly candies and 2 bars of chocolate and only $13. Clean restroom at the entrance. Plenty of parking and very clean area.

Love this place, but beware weekends are extremely crowded

bring your truck and make sure you have tools at home

This is a great holiday felling star light idea. Honestly, nowadays for myself, I will only looking for some ideas at IKEA. Then try to buy everything online. The reason is they do not have a best price, for example, an office chair, Costco will have a better quality and cheaper office chair, more comfortable and preferred design. Amazon will be another choice too. The way I like amazon is I will have all the receipts print out by the end of year in one place. It s saved a lot of time for my business.

It's a big country, and someone has to furnish it. Just hope you never have to move the furniture after you assemble it.

Excellent cafeteria, best breakfast deal around. Of course the legendary Ikea walkabout, but that's half the fun. Sometimes I'll skip it if I know exactly what I need.

Went to rest here for the first time and I'm in love. Will make my way here just for the food. It's super affordable and really good quality. The chocolate cake is to die for

Get most of my gifts here, customer service is great

Prices are just fine and you may get lost inside the IKEA but I think they did it on purpose so you'd shop more. They also have food section incase you get hungry.

I didn't get my money back they said they were going to send me a check I wanted cash back the way I paid cash not with a check

Great stuff for great prices! just don't come when it get crowed or you will be here for 4 hours

We love Ikea! We scored BIG today and didn't pay much, that's the best part!

Top notch customer service! It was a Friday evening and I had just showed up to the Returns and Exchange Desk with my dresser in tow. I grabbed my number and sat down. I had a pleasant conversation with another guy waiting and before I knew it, he was being helped and I was next. So fast! I got to the desk and was greeted by two girls working next to each other. Daniela was at the computer and Rachel was next to her. Right away, Rachel brought the smile and consideration that every customer hopes to experience at a Customer Service Desk. It was Friday night, everyone's favorite night to be everywhere BUT work, and Rachel had a such a pleasant attitude like she was having a blast working. She cracked a few jokes with an associate to her left named Brian, all the while not skipping a beat to help Daniela assist me in my return. As they started to process my dilemma, we ran into an obstacle. The return amount needed to be mailed to the address on my ID but my wife and I had just recently moved. At this moment Rachel wasn't entirely sure what could be done and then turned to Brian who was actually the Manager! I had no idea because Brian was there the whole time just adding to the customer service experience. He told me that he would be willing to make an exception for this case and allow me to be paid the return amount without waiting. Wow! Now that's meeting the needs of the customer!! Seriously, I haven't seen a manager make such a positive and quick judgment call in a long time. Lately, it has felt like the days of "The customer is always right." Were long dead and forgotten. Many times I have felt like just a number or trouble-ticket, but not at IKEA! Brian did his override, I was paid on the spot and he even wrote a little signed note for the next person because I would be coming back with my second dresser later that day. Brian, Rachel, and Daniela, you guys helped my family and I immensely. Thanks again! Truly, the experience was so refreshing that I though about it for hours afterwards. "Why can't all Customer Service Desks be that enjoyable?" I thought to myself. IKEA for the win!

I love this place! The layout works perfectly for me and the amount of variety in everything makes me so happy! I am very indecisive when it comes to buying for the long-term and IKEA always suggests other locations if there is anything out-of-stock.

Bought a couch today. Was actually relatively quick and easy

I love love love IKEA so much to see but you literally need to spend 3 hours here if you want to soak it all in. They have such good prices here.

30 minute phone wait time just to get balance info on my gift card. Ridiculous!!

Aside from it being enormous (great place to walk & get your steps in!) it's a wonderful place to find items with simple European design at great prices.

This place is very busy on the weekend. Prices are reasonable and I found several things I was looking for that I couldn't find any place else. Love my Ikea!!

Prefab Furniture Store. There are also accessories for the house, so let's take a look.

Slowest returns EVER. Never enough staff to accommodate returns. Average of 20 minute wait.
Pick up is also SNAIL SLOW. Wait another 30 minutes for them to "pick up" your stuff that you already bought ..... seriously?! It was a sink. It took 30 minutes to give us a sink??
Customer service staff acts like theyre doing you a huge favor rather than simply their job to assist.

Always like spending some time at this ikea. Lots of good stores around and it's fun to look at funny furniture.

I hated the layout of the store and finding an employee to help you is a nightmare!!!!!

I love this place. Clean, organized and it's always easy to find what you need.

Love this store. Kids Club is a must if you have medium sized kids (37-50"). Always clean and the staff are friendly. $1 ice cream is a must after wandering thru the store

Horrible customer service. They don't price match even when their website shows a lower price.

Aweful. The way you have to circle the entire store when all you are looking for is one specific item is reason enough to never go again, but the cheap quality is just beyond

A lot to see and to choose from be prepare to walk a lot

The love hate with IKEA continues. I love the prices, I love the stuff, I hate the maze of the store. Always have, always will.
But it's worth the maze to get the stuff at the prices they have. Than goodness for the shortcuts. Lol
Plus their restaurant has really excellent products and you can hang out there if needed. Try the pear drink...It's delicious!

I had Swedish Meatballs, Mashed Potatoes, Broccoli & Coffee for lunch & it was delicious. The cost was great too.

Its so cheap its almost like i payed nothing for the stuff i got! Ty IKEA!

Smell funny, not enough selection and too long waiting at the register

A versatile store to add variety and efficiency to our daily living

You find everything, everything you need for your home

You sure can get lost in there, lol. When we had no money we would "splurge" and eat lunch there.
Always deals, check out the As Is area, you can always get something there that is usable. You can go cheap or expensive... Lots of styles.
Get the $1 ice cream cone!

Very cool place with lots of innovative products, many of which at are very reasonably priced. It is a bit confusing to navigate, since it's so large & is set up kind of like a maze. I think it would help if they had more store maps with more detail. They should also provide better assembly instructions with their products... while some of them are simple & clever, often times there are instructions that are unclear, causing you to spend much more time than is necessary to put something together.

You have to visit the bistro for the frozen yogurt, it is amazing. The price for furniture is pretty steep though but it is ok. They also usually have what I'm looking for so I rate it!

Need to visit this place more often. They now have the lightweight glass dinnerware that I love! I prefer Target's Made by Design line, but IKEA's version is so much cheaper.

They have many interesting things to decorate our houses I also really liked the glasses for the children and the rates

Love it here always find what I'm looking for at a good price

Well organised as every Ikea in the world but the prices are quiet spicy in compairision with another countries.

This is my vanities IKEA in So Cal. Big, nice selection. Friendly staff. I saw Shepard Fairey here once.

Great if they carry what you need. Above average furniture, but shop elsewhere if the fun ture has to last, or will be treated roughly, do not buy here, as most of the material is not real wood!

Free coffee and great products. What could be better?

Buyers beware.!!! I tried to buy bedsheets with Big Banner indicated $49.99. When checked out, I was charged $69.99. I asked why, the cashier said $49.99 is for twin size, the one I picked is Queen size... There is NO sign saying different sizes = different prices. I REJECTED THE PURCHASE. Next time when I want to shop Ikea, I will think twice if I will ever want to shop there... false advertisement/pricings.

Super busy, lines ten carts deep and the one item I went to get that was showing in stock was out.

I think some people think of this place as an entertainment destination like the movies, the beach or a trip to Disneyland rather than a store.

Very clean, good customer service and must wear a mask inside the building.

Fair prices. Hard to find things, poor customer service. If you have a question, Employees are hard to find. At the registry, I couldn't see if they were charging the right amount; the setting of the registry does not allow the customers to see what's being charged. The machine is facing the cashier only, the customer is behind the registry and the merchandise.

Amazing food. While we were there the owner died at his house from old age and we are trying to spread a rumor that he died eating a meatball

I admittedly only visit this location during the week, but I like that it is never ridiculously crowded. It also seems like there is a good selection (and an ample amount of) stock. Service is hit or miss, but I enjoy just browsing without being bothered. Definitely recommend this location.

Total incompetence! Came 2 hours early while I was at work. Wouldn't put furniture where we wanted, because they didn't think they could. Next decided they could place the wardrobe where we wanted, but had the wrong size drawers. I'm still at work, so I have no idea what was left in my home. My husband is stressed. Now, I have to call again and again until THEY get it right. Never again!

Huge parking lot, good prices, and surprisingly good cinnamon rolls.