Hyatt Regency Indian Wells Resort & Spa Review

Really nice hotel, got the villa, had a nice private hot tub. Worth it.. weather is horrible though

Staying for a robotics conference. Spa was amazing.

We were in the ballroom all day for a corporate event. The room was very nice however it was very cold. Make sure you bring a jacket if you're going to be in the ballroom.

Nice spacious and clean rooms. Bathrooms are above average and TV (55") and amenities are top of the line.

Nice high end accommodations. Way way too crowded but it was Spring Break!

Just Remodeled it looks great smile is wonderful as usual

Excellent resort with great staff. Several pools to choose from including adult pool with no children. Most roms have been updated .... usual Hyatt quality. Highly recommend.

Very nice resort. Thoroughly enjoyed our stay. Helpful staff. Wonderful spa!!! Loved it! That was the best part of our stay here!!!

Great location and amenities definitely worth a stay!

Large spacious rooms and very helpful and attentive staff

I've been to the Hyatt over 5 times. I've tried all the services and they are outstanding. Staff is amazing and the food is great.

We got to the resort on a Friday afternoon for 2 nights with 3 families, we got the 1 BR vila . We had a great time with the kids at the pool and the slides and service was amazing. We had a little issue with one of the Villas but Sonja Chase , one of the managers was terrific and she immediately helped and we couldn t expect for more. Service is service- Sonja made sure that our satisfaction level will remain 5 star. Thanks Sonja, we will be back soon

This is a great location for professional events and after-work activities.

I was checking in significantly before the standard check in time and the hotel staff was able to get me a room that was already prepared and didn't make any complaints or comments about my earliness. Since my stay has began, every staff member I've walked by has greeted me and the overall experience has been great.

This was a terrible experience. I will not ever stay there again or recommend. First of all they put to adult people on the floor with kids and dogs. In the bar they charged us a up charge for a large party and we were just two. Not for me.

Very large and cozy resort for the holidays. Had a great time :)

Superior customer service, outstanding golf course, beautiful scenery.

Service, comfort, cleanliness all terrific. Food was excellent at Lantana--hope banquets were as good.

Good resort in Indian Wells

You can get a Villa, which are special suites sprinkled around the resorts pool area. The Villas have a Butler service. Butler's will help with random things, mostly golf cart rides. Some of the Villas have a hot tub in the back, our kids jumped in five minutes after getting in the room. On the weekend there is a breakfast buffet, which the family loved. At the pool they have lots of activities for kids: bicycles, ping pong, foosball, lots of pools. Weekends have a Fun Guy at the pool who puts on kids activities every hour or so: Cheeto toss, Oreo challenge, stuff which kids like and they get sugar prizes. Food at the hotel was pretty good, we ate there most days.

Great family friendly resort, lots of activities, stay in a Villa and enjoy your own hot tub at night.

Palm Trees-in Palm Springs-Marvelous I TELL YEAH!!!

Great room - spacious and modem. Grounds, pools and tennis courts were lovely too.

it's a 5 hotel with 5 service! Facilities are immaculate and the employees deliver a memorable experience with attention to detail.

I stayed here in June 2018 for the first time for a work trip and it was breathtaking! The views, the countless pools, the walking trail, the gym, absolutely stunning! The conference room was definitely adequate, well lit and perfectly set up. Our meeting was catered for 3 days and the food was just perfect! The staff was very professional and courteous. I'd love to return here again soon to enjoy the numerous amenities with my family.

I am very happy with my stay at this hotel. The sites where amazing from the room to the Restaurants. We where here in the summer and last weekend, I think this weather is a little better, its not as hot.The service is top of the line and as easy and peaceful as it gets. From the moment you arrive with their polite valet parking staff. Everything was very enjoyable and spotless clean. I am sorry but I cant think of anything wrong about this piece of paradise, NOT even the price. their prices are pretty good and they offer corporate discounts. you should definitely stay here for a nice get away.

Always a pleasure to stay here. Excellent property and great, friendly staff.

The remodeled pools with slides are so much fun for the family!!

Our family stayed here for 4 days for daughter's birthday - everyone loved it. Beautiful clean place with great service. Worth every penny.

Excellent place for R&R or Golf.. not so much for kids.
Stayed in 5th floor penthouse facing the golf course.. wow.. what a view to be waking up to and enjoy a cup of coffee.

Awesome rooms, great service, pools and water slide came in very handy during hot weather.

Beautiful resort with excellent rooms that are very large. The tv in my room was huge. The people are very friendly.

Whether it be the Hyatt or the Renaissance, Indian Wells is where you should stay when in the Palm Springs area. Great spas for the ladies, great gokf for the golfers, and great pools for the entire family.

Caters especially to business events and conferences. Guest rooms warm but will turn down on request.

Really great staff. They have provided for or event spectacularly so far and given us so many free things courtesy of the hotel which is great. Excellent service.

Beautiful Hotel, service incredible, very clean and comfortable

Great place togolf and eat we wrer treated great ecomend the view bar and restaurant.

Rooms are clean, staff is friendly, walls are a little thin but not too bad.

Very nice resort with service that is above and beyond. Beware, there is a $25 fee that is charged to your account for EACH NIGHT that you park a vehicle on the property, this applies to you even if you re a guest there is no free parking period. We were not told this until we discovered the fee in our transaction history. Drinks and food are priced at reasonable levels. Pool facilities are great and have good service.

I used to think of this place as the best resort evet but this time we visited here with a todler and here are my reasons to give a 4.6 rating hotel a 2 star! The room we were given had 2 steps in it and when we brought it up front desk said ut is what it is! Our room is fronting the main entrance and windows were not sound proof, the lawn mowing service started work around 8am and went along until 4pm, so if you are staying in the room for some reason this is super-inconvenient and the front desk was: it is what it is again! We ordered in room services and the chicken was raw and not cooked that you could not bite properly. Also the pool front is exteremly hazardous and unsafe for adults and kids, you will find detached stacks of stone or concrete pieces spread around the pools! Keep your heads down when walking !

Lovely hotel and location with very friendly staff... almost a home ambiance with whole place. But get ready to walk a long distance to your room.

Super nice, clean, and friendly stuff. Would recommend.

Clean, good staff, it was a chaotic coachella weekend but it was quiet and relaxing in my room.

The Food and Beverage manager (FBM) is the most unprofessional person Ive ever dealt with in the hospitality industry. My wife and I were super excited to take our 3 year old to this property and thought it would be a great family resort. Some of the aspects are great, unfortunately for us there were a few aspects that stuck out in a very negative light. We purchased a 3 night package that included breakfast. Now this "breakfast included" concept was very vague on paper, so we asked upon check in where we were told that its a $30 credit per person - which is very generous in my opinion. The following morning, the server asked if we cared for a mimosa, which prompted a question if whether or not alcohol was included. (Needless to say, upon check in - the front desk didnt explain that it was only a credit for food.) Our server seemed fairly sure that the $30 credit was just a credit taken off the bill. So of course we had mimosas! And did for the next 3 days as well. Had we known the credit didnt include alcohol, we would have not explored this selection on the menu as much as we did.
Upon check out, we noticed that our breakfast was still around $50 per day. Longer story short, my wife had a very unpleasant conversation with the FBM who kept repeating that their policy is that the credit was to be used toward food only - The point of the phone call was to point out that this information (policy) was not explained to us, nor could we find it in writing..hence the multiple questions to the staff. When my wife's persistence to get FBM to see the discrepancy with the F&B policy, she became agitated when with him and told me that he said some "very condescending things to her regarding the complaint". The conversation then got even more heated when my wife pointed out that my sons raft was stolen the first day of our trip (not to be returned), which forced us to get a new one on the second day. Unfortunately for us, 1 of the 2 family pools close due to another guest irresponsibly allowing their kid to poop in the pool. I guess the guest who stole our raft felt like their resort fee entitled them to take other peoples property. Our resort fee entitled us to misinformation and a closed pool. FBM laughed at her and refused to see our perspective... Sad. She then began to mention the fact that some of the other guests felt like it was appropriate to bring their own coolers and portable speakers to play unfavorable music pool side, while the rest of the guests were forced to just deal with trash talk and trashy behavior. He then told her she was being "discriminatory" and ALL GUESTS ARE ALLOWED TO BRING COOLERS AND PLAY THEIR OWN MUSIC - However, the POLICY stated on the pool gate states the exact opposite.
FBM is an ASS! . This hotel needs to get their Policies more clearly outlined for all guests to help avoid discrepancies. The original phone call was made out of principal..were talking about maybe $60 in adult beverage charges and a $12 extra parking fee...no big deal. The unprofessionalism of FBM left such a poor taste in my mouth and this review was finally put out because I then learned that the FBM hung up on my wife and was sure that she was put on speaker for the rest of the office to hear the conversation and she told me she "heard a woman laughing (at her) in the background. 1 out of 5 HRIW - poor hospitality management POLICY.

Clean room, comfortable bed, attentive people at the restaurant.

Expect perfection! The staff, accomodations, service, and amenities could not have been any better. Not a cheap holiday, but worth every penny. Lots of pool space including adults only area, and walk to the golfing, and spas at Indian Wells. Will definitely be returning in the future.

Very spacious rooms with lots of amenities on site, a great gym, friendly staff and concierge, all around a beautiful property!!

This place is great if you are looking for a high end resort experience away from the downtown of PS.

Nice and clean. Restaurant is good but needs more staff when they're fully booked.

Service was amazing, they always put you first. The resort is beautiful and I recommend for anybody to go if they have some spare time.

Nice property conveniently located in palm springs. Close to restaurants. Unfortunately did not stay long enough to try the golf course but it looked very nice. Excellent fitness center. Roomy batthrooms. Comfortable beds.

It's beautiful there. The staff are excellent friendly and hospitable. Highly recommended it

Employees were well mannered and the food was delicious

Great accommodations:. Comfortable beds, great swimming pools, outstanding good course, exceptionally friendly staff

Nice, big rooms with a large modern bathroom. The pools are great for families and there is an adults-only option. There are lots of activities and many food options throughout the resort including close-by to the resort.

Two excellent 18-hole golf courses with an outstanding Pro Shop. I have never stayed at the hotel.

The facilities are nice and the pool area is beautiful. There are a ton of activities and games that kids and adults can play in the kids strikes them. Food at the pool side restaurant is good and reasonably-priced.

The room was pretty but the quality of care taken to keep the room tidy was sorely lacking. I used a summer blanket from the box in the closet and it stank of the previous occupant's Cologne. The packets of sugar and condiments that were with the complimentary coffee and tea were fused together. Obviously, they hadn't been changed in a very long time.

There was area in the room that was not clean. I'd have expected better service from a hotel chain with the reputation this one has.

Very nice place. Pools galore. A bit noisy at night. Kids complained a liittle about sofa bed. We would definitely come back.

Room was decent with a living space and view of the golf course. We were here for a professional conference and stayed in the hotel. Price is reasonable for business conference purposes.

Staff is so nice, rooms are nice, food is good, and the concierge and front desk are extremely helpful. I would most definitely stay here again. The cool part was when it rained, there was a raging river with rapids out on the golf course, which my room was facing. I feel bad for them though because the course was probably going to be closed for a long time and cost a ton of money in repairs.