HOTEL (The Mercer) Reviews

Food was delicious! The place was pretty empty when we arrived but they stuffed 5 of us at a table for 4 - and we had a reservation.

Very prominent. I felt very safe with the lovely staff.

The server wasn't aware of the vegan menu so we were left with only 1 option on the normal menu to choose from.

Great Place... If you can afford it. Not fir the light pocketed

Beautiful boutique hotel located in of Soho. Excellent service and friendly, helpful staff. The location is the true hero here, SoHo is an amazing place to just live in for a few days, highly recommended if you're the least bit interested in shopping or the general vibe SoHo has to offer.

Didn't have a good service there, didn't like the food at all. Waiter forgot to bring the glass of wine that we order. Not my favorite place

Mediocre hotel with terrible staff. They outright lie to your face instead of resolving simple issues. Small rooms are reasonable clean but not spotless. Common and meeting/event areas are pretty filthy if you look close. Pretty on par for staff that act like they are gods gift.

Restaurant is nice and trendy and location awsome. That being said, the price point for the quality of food and service is very high compared to other restaurants in the area and the noise level inside is intense.

We had a great time but the service was slow. We had lunch and left happy

Attentive, friendly staff & luxurious rooms are what makes this hotel so appealing, especially to celebrities. When you're hungry, head down to the acclaimed Mercer Kitchen for brunch or dinner.

Soho has changed so much since my days of a student at NYU in the 70s...we would wander down to a local bar hang out the walk home along dark cobblestone streets...now Soho is less an art community then a retail center...some eateries are gone but The Mercer is a great addition to the neighborhood. Food is terrific I'm crazy for the fish tacos , service wonderful and the below stairs cafe is a great spot to dine. Dont miss it.

Came for restaurant week with a group of 6, the entree shrimp was itty bitty but the other food was good portions and good quality, service was a bit choppy but otherwise had a nice evening

Great food. Nice atmosphere. Definitely pricey for what they provide, though.

Although the atmosphere was nice, we had an issue with the shellfish platter, which had a fishy smell, and we mentioned it to the manager at that time. Unfortunately, it ultimately lead to many trips to the restroom. Within an hour after leaving the restaurant, we called and spoke to the manager again, to warn them of a potential issue for other customers, but they became defensive and didn't appreciate our call. We won't be returning.

Wonderful food. The sea bass was delicious and the service was very attentive.

A good time and very good food but I am glad I wasn't paying!

Third time staying here. Would like a little more personalized service though a nice place to stay.

Everything was really good except the quantity of the food. Had to grab something later because I was hungry after a few hours.

The rooms are very cozy and the room service is amazing thanks to the restaurant downstairs which is a top restaurant. Unfortunately the lobby is very small and the amenities are minimal.

Downstairs restaurant and bar that offers fresh oysters

Great place for any occasion (romantic, work, friends, group, brunch, lunch

Great location and ultra modern vibe. It's a cool place to go if you just want to chill before you shop or if you're ending your day in the city. I would highly recommend.

Fantastic food, great service and very nice atmosphere. Best place I've been to in NYC

great location, very nice staff. mercer rooms moderately, either smaller or larger book.

In the heart of soho, you can never get bored here unless you like a quite Midtown hotels environment

friendly staff and great food. An all round very pleasnt experience and I would retourn again.

Amazing rooms and service. Many celebrities like to stay here.

The restaurant was beautiful, I only wish the food was as good.

Had a NY Restaurant week lunch there. Food was incredible but the service was slow despite the restaurant 1/4 full

Great food, energetic, ambient lighting and decor

The staff is very friendly. The hotel is beautiful and timeless.

Boutique hotel, cozy, trendy. Good area for shoppers, better than staying in mid Manhattan.

Overpriced and service was pretty bad, got pizza and chicken and wasn't worth the price. Cool atmosphere but not worth the price.

Good food. Excellent service. Ginger margarita was on point.

The decor in the restaurant was impressive but the brunch menu was not

The food is tasteless but the wine was good. I will not be back.

The host staff was unpleasantly snarky. Perhaps just the gentleman who may have also been the manager. Everyone else seemed pleasant. Food was excellent and came out timely. We sat at the communal table, which I thought wasn't going to be a pleasant experience, but the table was very large and places were set far apart. Honestly there was more space between parties here at the communal table than at most restaurants with individual tables crammed together.

Hard to find a better place to stay in downtown. I'm a satisfied customer.
Recommend.

Great food, nice ambiance... The drinks were a little on the small side size wise

Have been staying here each time I come to the city. Recently stayed here for a wedding near by and wasn't as impressed for the first time in years.

Great food! Svc was a lil slow but food was defnly worth the wait!

Stopped in at The Mercer Kitchen for a late brunch/lunch while shopping in SoHo, and was very satisfied with the quality of both the service and the food. Ordered the rigatoni with meatballs, which was tender and flavorful. Also had a nice view of the open kitchen from my seat and got to watch the food being prepared for guests while I chatted with friends. Prices seem fairly typical for Manhattan. Would visit again and recommend to others.

Dinner was delicious, but slightly pricey. I ordered the Maine Halibut with stew for $42. Came in a shallow bowl and finished it in 5 minutes. Good portion control I guess, but you're not going to leave full unless you order an appetizer or dessert. Beer selection was unconventional (craft beer/international) for $14. My wife had a Grey Goose dirty martini for $18. Restaurant was bustling and slightly loud; don't come here if you seek tranquility. Staff is attentive and professional. I would recommend business casual attire.

Nice intimate dining experience. We went for restaurant week. The restaurant week menu was underwhelming for a Jean George restaurant but was still pretty tasty. We also had the raw bar sampler which had a good sampling and very fresh, but nothing too special. The service and ambience was very good though. Although a good experience, nothing special for NYC.

Delicious food. Have been here several times and can recommend the place and the food. I have tried their fish plus starter with sashimi and crispy rice and that is my favorite. So delicious. Location is great in the heart of SoHo.

5 star for a reason! Everything about the hotel screams first class!

GREAT Atmosphere/Ambience & tasty food. Will be added to my Favorites list. Highly recommend.

A couple issues. We sat down at the table with four people total. Service was quick and attentive. Two people had allergy issues and that's where the problems began. One friend ordered a salad and communicated his dairy allergy, and a salad was brought with cheese. We were billed for both that salad and the replacement. Another friend ordered soup and communicated his tomato allergy. A soup was brought and we were told that it does not contain tomatoes. Ten minutes into the meal, another man came out of the kitchen to tell him that is DOES contain tomatoes. He had already finished 1/3 of the bowl of soup. Meal was over-billed. Poor experience.

I have been at the Mercer for 15 years ... best welcome ... best atmosphere ..,great food in the LOBBY ...the place to be during the fashion week ...I just love that place ...when can leave things in the basement because we are sure to come back ..