3 years ago
Had the security guard at Namco, I shan't name him...
Had the security guard at Namco, I shan't name him (Reg), today talk to me in utter disrespect and had an extremely bad attitude towards myself as a paying customer.
I came down to London to meet friends and collect my belongings from family so brought my suitcase, went around Namco playing the games to have forgotten I left the suitcase by the slots.
The way this guard approached me was hostile and looking g like a 40+ male would have expected more decency.
After confrontations and fronting on his part I asked to make a complaint as this was seen by 3 of my friends and 3 staff members.
They tried saying it was because of what happened in Manchester and they're on high alert yet I waited 5 minutes having notified them that it was mine and in all honesty this is just an excuse for a big male to act out his misguided sense of power due to his job role.
I live 40 minutes from Manchester and have never had this level of language used or threatening demeanour towards myself as a customer.
People get fired over less than this and the fact he opened the cupboard to tell me, not ask, to grab it and go is abysmal.
I'm 25 studying Business Management and so far London and Romford Namco have continuously had security guards who threaten and abuse their role through misguided entitlement.
Romford staff manhandled my friend who was not even talking and is incredibly shy and Security in the Brewery did not attest to witnessing this to the police and CCTV was not on.
I lived in Ilford and went Romford many times, the issue that the Brewery does not CCTV present is worrying considering how mess up that night became due to staff incompetence and negligence.
Today only proved that Namco is a pile of waste trying to grab people's attention to "have a bit of fun" while proving ill-managed staff and creating an environment where customers have to back their own corner in front of other staff members only to be told "ring this number if you want to make a complaint".
Disgusting person, disturbing entellect of an adult working in what I would class as a child friendly environment, or so they claim.
Thanks for reading