Hotel Maya Review

So disappointing. No tequila options other than their brand. Said they had limited options on all liquor since it was the 1st day opening. Thought they should be glowing with the best....food service. Handicap elevator. All epic failures. Ordered a chicken street taco. Being Latin...the worst street taco ever.

Very nice location, good rooms, dinner or breakfast with ocean view...

Nice suites, great location. Plenty of parking, on site restaurants have excellent food and thier mojitos are pretty dang good.

I attended a dance social here. It was a bit cramped, but ok!

Nice location near the Queen Mary. Beautiful water views. Gentleman checking us in had zero personality.

This was our view from our room. Very clean room, amazing view they follow all guidelines. I highly recommend.

Really pretty. A beautiful venue for a wedding. Food was delicious.

Victor juares the cheff was disrespectful to employees it cought my eye when I passed by the ballrooms horrible treatment

Reserved room with Hotels.com, front desk couldn't find reservation. The bed was not comfortable when hotel promised a good bed. Finally, they are supposed to clean even more because of Covid, but there was potatoe chip crumbs all around the club chair beside the bed.

A hidden gem. Great place to escape. Definitely recommend

This place was just so awesome, the rooms were spectacular and the views were breathtaking.
If you want a clean comfortable place this is it...the pla

Great rooms and the service for everything has been great.

Its was good a but overpriced. Nice views and very good customer service 8/10

If I could truly give this zero stars I would. This hotel is absolutely disgusting. The manager Deshay or however it is spelled is also very rude and dismissive of issue you have concerning a clean room. Tried to switch rooms twice and each room worse then the first. I will let the pictures from our first night/day at the hotel Do the rest. This hotel is not following the guidelines for business during a pandemic by any means DO NOT STAY HERE. It is absolutely appalling. Not just our hotel room but feces on the steps leading to the hotel room, pool absolutely disgusting used towels everywhere used tissues by the lounge chairs board pieces scattered around and inside the pool. Dirty bathroom unclean floors and bed messy this was absolutely unacceptable and a Hilton affiliation at that?! Unacceptable!

Really cute mid century modern hotel. Great for events, but parking a but limited.

Old hotel but rooms are updated. Gorgeous views of the water.

The best hotel ive ever stayed ! you literally feel as if your in the Caribbeans. I highly recommend, you wont regret it. Staff is very nice, hotel clean.

It is absolutely close to nowhere. It was ok, would be fine if you were going on a cruise but not for an extended stay.

Beautiful, peaceful water view! Great Service. Happy hour starts at 3pm

Went there for the Hookah lounge. The guys running it are super friendly and even got us a heater and water front seating. The hotel is beautiful and sitting by the water enjoying the music and the view made my night!

If you like privacy this is the place to stay as it is very near the Queen Mary. The restaurant overlooks the water and the Long Beach skyline. Rooms are nice with all the usual amenities.

Cool, hip style location and deco for a weekend getaway. Recommended for all locals!

Nice and clean hotel but with very expensive food/drinks.

Thank you Jesus and thank Cecil L. Murray Center for Civic Engagement Faith Leaders Institute. Time for change!

Great place. Super underrated. We always stay there before cruises. Great pool and walking area by the shore. Their rooms are also great.

Pro: Very nice hotel. Make sure you get a room with a view.
Con: Housekeeping need to pay attention to details

Enjoyed a wonderful stay at Hotel Maya! Upon my arrival my room had been upgraded which was a delight! The view was absolutely breath taking! I was able to eat breakfast and do yoga on the balcony with plenty of room! Happy hour was great as well, I recommend the $5 Cab. The entire location was serene and I am looking forward to my next stay! One of the best parts of my stay was the amazing Jackie and those to die for chocolate chip walnut cookies!! Thank you Jackie for all your amazing service! Other then the gentleman above me rolling his suitcase like a bowling ball at 6:50am and my selection of wine not available in in room dining I have no complaints! I would definitely recommend Hotel Maya to friends that visit. Tip: pre order breakfast the night before (before 11pm) so it can be delivered when you wake up! Best perk ever! Thank you Hotel Maya, see you all soon!

Love the food stay there was great ,Wedding at the Reef and honeymoon at Maya

So Happy to be back to our favorite ocean view eatery

I went to a Christmas party there. The hotel seemed very nice and the workers we're extremely polite and helpful. The food was delicious. This was my first time at this hotel

This place is a perfect get away for some much needed rest and relaxation. The view is awesome.

Beautiful hotel. Right on the water. You ca. Enjpy the fire pits in the evening, or take a boat taxi to the other side of the shore. Amazing experience

I'm not sure but I was just there and the front desk was closed!
Idk what type of establishment runs business this way but it needs help. Looks are very effervescent in many ways tho.

I'm giving it a low score only because I was awoken by construction going on at 2:45 am. Besides that the gym was good, the pool was nice, Fuego is not that good.

The view is wonderful, amenities are up to date, and the staff are very friendly and helpful. Fuel, the on site restaurant, is spectacular and offers an adventurous South American culinary experience. Stars removed for subpar room accents, a floorboard had buckled in the middle of the room, the wallpaper was peeling a little, and the paint was chipped and scratched.

It's absolutely beautiful. The view is just another level. The food was amazing !! 10/10 from me. I will recommended it to my family and friends.

I cannot believe how TERRIBLE the customer service was ALL THROUGH this property. This was my wedding day and they really didn't care.
1. Had to wait 20 minutes for a wardrobe cart to take my wedding dress to my room. Then had to get back in the line to check in. Manager was NO HELP!!
2. Fuego reservation- we had dinner reservations at the Hotels restaurant and we had to wait 30 minutes for our waitress to come take our drink orders. The manager at the restaurant was RUDE. the waitress had to apologize for her!!!
3. Pool- the supervisor made me go all the way from the pool to the lobby to get a wrist band for my husband, because his broke, she saw us there the day before and gave us congratulations, but then handed wrist bands to a group of 6 VERY drunk kids that i am not even sure were 21 yo, she didn't ask them for ID. SHOCKED.

we are LBC locals and we have stayed here many times before, WONT EVER stay again.

Absolutely loved our weekend stay here. Our room was located right outside their "man made beach" seating area overlooking the boat pier, the Queen Mary, and the Carnival Cruise docking station! It was fantastic! The room looked newly renovated and had a amazingly home like feel for a hotel room. The staff was super attentive and saw to our every need. I would definitely recommend this hotel and would stay here again.

Very unique atmosphere. Hookah bar and restaurant had a great view of downtown Long Beach.

Nice hotel except that the bathrooms have sliding doors and don't actually seal tight shut

The dorm was very clean and the employees were very friendly.

Loved the hotel we stay here from Wed-Sun, The room was quaint with a very nice decore and when you walk out to the patio the ocean is right there as well as the restaurant..... The only draw back was that the front desk told us that they would not refresh our room during this stay. Which really sucked because who wants to lay on the same sheets. They said we had to be there for at least 5 days which we left on the 5th day... They would have received 5 stars but the refusal to not accommodate our needs really left a bad taste in my mouth. As a short term rental host, I understand every need for every guest can't always be met, but I felt they could have at least dropped of fresh Lenin and we could have refreshed the bed ourselves.... Beside that the stay was enjoyable.

Was here for a fellowship conference for the past two days and this place is gorgeous! Super sweet and attentive staff!

The view from this hotel is beautiful. Friendly staff and great service.

Very nice and relaxing hotel set in a waterfront city area

The view was spectacular. Used a room upstairs for the wedding and a "verandah" - a beautiful one - of some sorts for the marriage, and it was nice. The staff

For what we paid I expected more. The hotel wasn't as plush as pictures displayed, we got the loft suite. The sink wss clogged. AC unit leaking with water and caused a puddle. The best part was our view of Queen Mary.

Beautiful building and view. The entire staff was friendly and very professional during our company party. Highly recommend this facility.

This is ok hotel it's hard to get into and difficult especially with bus or Limousine the location it's easy to get lost to find the entrance parking lots is so small and not organized.

Friendly staff and clean location. The beds were not very comfortable and my back was hurting when waking up.

The event was a wedding. The view was beautiful, especially with the lights at the Pike across the water. The food and service was great.

Hotel is good but somehow they charged 100$ for they said missing robe. Had to claim on cleaning service and wait for investigation. Crazy And they don't have free parking for guests

Rooms were quite good, room service was quick and kind, the location is great. Overall its a good hotel and would recommend to anyone.

Went for an event. The staff was friendly aND the catering was delicious. The event was held outside and the view was spectacular

The staff was very friendly and we had a nice view. The restaurant there had great food. However, our room was really dirty the whole time we were there. After just a few minutes in the room with no shoes on, the bottoms of our feet were black. Also, there were a few small spots of mold in the bathroom. Would not stay there again. Seriously wish we could have our money back, feel a bit taken since their website and photos are misleading as to how nice and clean it is.

Nice place to stay a lil out of the way ; you can rent a bike but you have to go over a bridge .

Stunning setting, beautiful view, great food! Loved it!!!!

Stayed here for a night and it was absolutely beautiful. I would stay here again. It was hard to connect to the wifi in building 4

Beautiful place, close to downtown and amazing environment

All n all a great place. For what we paid, it could've been a bit more tidy but the mrs and I have a great 3 day stay

A nice hotel with nice / nice rooms
and of course the beds here are excellent and the rooms neat and clean
friendly and helpful staff
we had a room with a view over the water with a nice view of the queen Mary / Titanic

What a charming, warm and hugely comfortable place! Love it...the staff was great and my only suggestion is to install a television in the gym.

Rating for daytime lunch meeting only. Friendly and helpful staff served exactly what was ordered for the group, appropriately plated and at the right temperature. Room set up as agreed, including audio visual equipment, power and guest tables. Property is a bit out of the way compared to downtown hotels but access for local guests was easy off I-710. Parking was validated for lunch guests in the adequate regular lot. Waterfront location is unusual and can be a nice bonus.