Hotel Le Royal Luxembourg Reviews

Lovely hotel and well located for the sights, shops and restaurants.

Luxury hotel where there is absolutely nothing to complain about!
The service and facilities absolutely justify the price

Very good quality hotel ! Right in the Center of Luxembourg. Service *****

For today's 5 star expectations, the rooms are too small and it all in all needs an up-grade

Why aren't we taken seriously? Because we are young? In short, nice place, good food, staff works with tips I think ...

Fantastic hotel. Staff is amazingly helpful and knowledgeable of the area. Highly recommend

Certainly worth the price. Staff is very friendly. Location is great! Breakfast very good!

Well located, the staff is the little care! We are good here !! Thank you for the stay.

Luxurious hotel restaurant. Nice staff, smiling and professional.

In the room refrigerator there was still ham from the guests. Room window leaking. Friendly staff

Very nice five star. The decor is very classic in style, but all new, because recently renovated, and very clean. The best we liked the bar (absolutely cool and with fumoir!), The beautiful terrace and the two restaurants. Our favorite is clearly the restaurant "Pomme Cannelle". Great food and service - one of the best in Luxembourg City. Price-performance absolutely top. Place to eat! - The hotel is only a stone's throw away from the center and the pedestrian area, just across the street and 200 meters on foot. Very attentive porter - good shuttle options and minis are available. - The spa is rather small, but nice. So worth a visit.

Very good hotel, slightly on the expensive side. Location and amenities are very good.

Friendly staff (especially the bartenders), great amenities, awesome cigar bar.

I have been staying at Le Royal regularly since August 2018, and have seen a steady and severe decline in service. The concierge team in particular are curt, churlish, and unhelpful.

The location is ideal for business or leisure trips, and the facilities remain of an above average standard, but do not expect 5 star hospitality. You will constantly be disturbed by staff who do not wait for a reply after knocking -they simply enter the room regardless of your state of dress or undress. The concierge team in particular are curt, churlish, and unhelpful. Examples include: refusing to provide an umbrella on a rainy day; refusing to deliver food to the room and instead making a guest come into the lobby in their bath robe; and refusing to arrange taxi cabs.

Of course the poor behaviour of some of the concierge team is not indicative of the service of all staff, but it is enough to sour your experience. If you must come to Luxembourg, I can no longer recommend staying at Le Royal.

Despite the renovation of the establishment the entrance remains unchanged.

Very good breakfast and location. The sauna pool can be rested. Internet access in the entire facility. You can work without problems.

Went to an event there recently. The catering was good, the location is very good. Can't comment on the rooms and hotel restaurant.

With friendly, helpful, and considerate receptionists and staff members, the Royal is a perfectly located luxury hotel in Luxembourg s city centre.

The hotel includes a pool, sauna, and steam room that add relaxation to the welcoming environment. A kettle is available inside the room if requested at the reception.

Excellent city centre location. Very clean and comfortable rooms. Hospitable service and good breakfast. An excellent luxury hotel.

Best house in Luxembourg. Top cuisine in the restaurant "Le Pomme Canelle"

Probably very fancy but must give 4 stars to upset the rich

Nice hotel with huge rooms and a nice bar with a good selection of drinks.

Decent hotel but expensive for the quality level. Service was OK.

The transfer service to the airport was thankful. The staff were all friendly and I felt very good. The room is also clean and the electric system is very high-tech with touch panel. As cleaning had also begun at 8:00, please don't forget the panel of don't disturb when you have breakfast.
However, it is a pity that it takes time to store hot water in the bathtub because the floor cleaning of the bathroom is a little sweet and the appearance of the callan is weak.

Exelent hotel. Classic interior.Big com fortabe room. Great bed. Good service.

Wonderful place!! Friendly atmosphere and predisposed to the customer. Stars decorations cn flores.Located distinguished and modern

Sauna, pool, restaurants, piano bar .. Nice service, best breakfast in Luxembourg

High quality staff. Clean and quiet. The bed was slightly hard for me but I'm not marking the hotel down for that because it comes down to personal preference. Good location for a business visitor.

Excellent experience at the piano bar with a dynamic, warm and very professional team.
I highly recommend anyone in the area to go for a drink or smoke a cigar.

Only been here to eat or to attend a conference. Food was good. Conference facilities served their purpose.

Good for business travel : efficient and pleasant service and located minutes away by foot from the old town.

As always for several years, top service. The staff are always nice and know their job by heart. Cockaits are always well presented and are made with pleasure.
Thank you for these relaxing and beautiful evenings.

24.12.2019
I have been coming spontaneously for years, but today I was disappointed when I was told that I have to pay 12 for parking after consuming.
It would be nice to tell customers that they also have to pay for parking after consuming.

First address in Lux, when it comes to a dignified stay!

One of the higher class hotels in Luxembourg. Have a really nice cigar lounge inside with reasonable prices. Food is top quality along with the service.

on of the best hotels I stayed in. nice room extraordinary helpful and friendly stuff. breakfast is also highly recommended there. choice number 1 in Luxembourg

Great hotel. Friendly staff. Great central location.

A very high quality hotel close to shopping centers .. It is quiet and spacious rooms. Fidel Astar

Remarkable restaurant both in terms of cuisine and setting or service, Top! Rare in Luxembourg

An old favourite from the 1980's, still an excellently run hotel in a great location.

As a frequent traveler didn t find any big brand hotel online so asked Amex platinum concierge to book a hotel for me.

I have made the complain about this to Amex but also need to warn people on the internet lol.

Location and the hardware in the hotel is close to 5 star. But the services is way below 5 star:

In room breakfast is not what I ordered
Slow room services, asked to make up the bed room for a whole day and didn t do it properly (now I m in the waiting outside my room for them to make up the bed, after called the room service and front desk for the 2nd time).
Construction outside and inside the hotel with lots of noise

First time in the Luxemburg but it will be last time in this hotel for sure.

Well renovated hotel in the heart of Luxembourg city. Big room and great breakfast. Advice if you are sensible to the street noise, ask for a room in courtyard. I will go there again.

Whenever I come to Luxembourg for business, this is the only hotel for me. This time around I stayed in their privilege rooms which was amazing. The bed was very comfortable. Multiple pillows and complimentary fruit and drinks. I was running late one morning and was sure I would have to miss breakfast. I called room service and after telling them about my predicament, they sent coffee and omelette in 5 minutes. True luxury. Couldn't have asked for more.

Excellent stay, I've been lucky and I got a privilege room as an upgrade.. With a japenese toilet :)

GREAT Location! Rooms were very high-tech. The bedroom decor could be revamped for the future. We missed the breakfast but everyone said it is a MUST do! Would stay there again.

You cannot give a bad rating to this hotel which is undoubtedly an upscale property.
The staff are very attentive and we particularly appreciated the professionalism of the bartender.
The buffet breakfast is very varied and the products very fresh. The only downside is the coffee !!!! You can't call it coffee ...
However I give only 4 stars for the unpleasant noise Sunday morning during the whole breakfast caused by a thermal vacuum cleaner (gasoline smell) passed right under our feet by a member of the staff!

Very nice hotel. The competent staff the impeccable spa plus breakfast

great 5 sars hotel , perfect service, good situation; nice spa and breakfast, rooms are also very nice

We say thank you for 5 stars plus.
Even if you search, you won't find a fly in the ointment. Highly Recommended!!!

Excellent location excellent comfort excellent service

I did the right thing buy trying to speak to the hotel directly about my problem vs leaving a review but just got a very automatic reply. As the only '5-star' hotel in town I guess they have the privlidge of not really having to care as clients have no choice. My concerns were -
When I entered my room it was note made up all the drawers were open, the silver shower drain was pulled out and rubbish bin not put where it was supposed to. I had to put the room back together. As a five-star hotel they should be checking the rooms are ready for guests before you allow them to enter.
The Toto toilet was broken. Everytime I used it blew air on me and no other function was available. This was uncomfortable.
I came to the hotel because of the spa area the last hotel I was at had a broken spa area. The situation here is that day one in the afternoon the spa was fine. I then went back in the evening to use it to be told it closed at 9pm which is very early time for a spa to close. I went back in the morning circa 9am and the steam room wasn t on and the cold water plunge bath had no water in it so I could not use this. There is also mould at the bottom of the shower curtains in the sauna area.
In the morning I went to go for a walk and on leaving the front door I saw it was raining, I asked the doorman for an umbrella and he told me to go to my room and get it. Yes, I did address him on this and he gave me one in the end but this was not a good service experience.
I phoned in the evening to report my concerns to the duty manager and there was no duty manager working! Which is concerning as most of the staff are in the F&B areas is made up of apprentices. While the apprentices were great were they really left in a 5-star hotel with no manager? The manager also never called me back in the morning, it wasnt until later in the afternoon.

Pros - location, the bar is nice and I like the room decor.

The HISTORY of ..... LE ROYAL Hotel Luxemburg. FRIENDSHIP and good FLAVOR is the ESSENCE of Pleasure and Source of the good MOMENTS that always endures in TIME Merci marcel

Beautiful modern room; well designed even though very detailed. Live pianist in the lobby by the bar in the evenings. Gorgeous gift shop in the lobby as well, great restaurants...