Hotel Grand Pacific Review

I would definitely stay in this hotel again. The beds were fabulous -- so comfortable and luxurious. The service was excellent. And the food in the restaurant was excellent. The one quibble I have is the $50 I paid to have my car valet parked. I thought that was a little excessive when I was already paying $300 a night for the room. Next time I will self park.

Absolutely gorgeous. Rooms are lovely and harbour view is legendary. Will stay again.

Nice older rooms, great service, awesome location. Restaurant is a lacking in food choices and the food is so far only OK. No lunch option and room service has an additional cost. 10$/day parking is lame.

Because I had a hotel stay for one night to join my ship it's a lovely place and good hotel

Huge thank you to Roman and brad. We had reservations at another hotel and canceled last minute due to horrible conditions inside the room. We pulled up to the grand pacific and explained our situation. Brad and Roman were both extremely accommodating and helpful. They got us booked into a beautiful room over looking the water. Upon hearing that a proposal was going to happen that weekend they wanted to know when so they could surprise us with chocolate dipped strawberries. They were delicious. Thank you again we will definitely be back.

Enjoyed the special Fondue for Two dinner. It was delicious and fun!

Beautiful view from our balcony! We were perfectly located directly across from the blackball ferry, and walking distance from all the main attractions! Great staff, very helpful concierge, excellent experience!

Had drinks on the front patio. Service and drinks were great and the live band was a lot of fun!

I received great service while here. The staff are professional and the location is pretty close to good restaurants.

Good size room for the 3 of my kids and wife... service was great no matter the request. Did alot of delivery cause its a bit far to walk for takeout food in the middle of winter with children. Lots of different delivery services available and no issues there either.

have to change rooms unexpectedly. Service is very bad. Waiting times very long.

The harbor is in front of the Capitol. It is convenient for B.C. Museum to go to downtown soon. Amenity was personally favorite GLICHRIST & SOAMES. The cleaning of the bathtub was just one, but after that the bed was well set up.

The hotel was very well kept and beautiful, the hotel staff was quite professional

Exceptional service. Every problem or request I had was fulfilled promptly. Rooms are nice and the hotel is very clean.

Everyone is so thoughtful and they take dogs! The most dog friendly hotel I think we've been too. Also, most of the rooms have awesome views. Walk every where from here!

The staff were amazing, especially the concierge. I planned my wedding proposal in the lobby of the hotel and they had no problem accommodating the ring delivery dinosaur (14ft raptor). They took photos for us and treated us like royalty. Our room was also upgraded to the nicest room I've ever been in. (I suspect it was because the concierge knew I was proposing.) It was a perfect weekend and I can't thank them enough.

Comfortable, spotlessly clean room with good wifi, white cotton bedding, seating area, balcony with chairs and great shower pressure. I appreciate the extra sink adjacent to the bathroom .My tinest quibbles are tv and ilighting. At night, the room is very dark, pitch black toward the bathroom. A night light would be great to have in the bathroom rather than fiddling with the door and leaving one of the bathroom lights on. The tv is fine, but the channel info only gives the name of the channel, and no programming info. So it is hard to find news or identify a show. But tv isn't a big deal. The hotel is right beside Parliament , 1+ long block from the museum, on the inner harbour. Our particular balcony overlooked the blackball ferry/ Victoria clipper. It's a great area for strolling an employees were very pleasant, always helpful, and clearly appreciated clients. I will stay there again.

Paid to have champagne, roses and chocolate in the room when we returned from an evening out. The hotel hit it out if the park! Thanks for a great memory!

The hotel is beautiful. Our room was so comfy and the staff were the best. They went above and beyond for us. It was the best stay. Will definitely be coming back next time we visit Victoria.

The perks: Great location, beautiful views. Well-situated sanitation stations, COVID policies very clear, access to a great hot tub, sauna, pool (steam room was closed), delicious cafe, easy walk to downtown and many other beautiful areas of Victoria.

The downside: For most, your stay here will probably be smooth sailing. But if an issue does arise, I would be skeptical of the care you may receive.

There was a misunderstanding with the Pet Policy (It states to keep your pet on a leash or in a carrier in the public areas of the hotel so I had him on a leash on the front patio, not realizing it wasn't allowed) and the issue was escalated to an older blonde woman who was very short with me despite my willingness to accommodate to the hotel's preferences. I apologized multiple times. She was impatient, seemed annoyed to have to speak with me and walked away mid-conversation to cut me off.

The General Manager, Reid James, replied to my feedback saying "I'm sorry you didn't know the rules in BC" but never once apologized for the way we were treated.

I never meant to cause any trouble for anyone, I never sought out any sort of compensation, I simply wanted to be treated with kindness and respect.

Great restaurant and I love the health club (squash courts)

Shift manager has limited problem solving skills. Trying to up grade a customer is not problem solving. Hanging up the phone in customers ear is not problem solving..

Nice big room, clean, nice view. But you have to pay extra for parking

Fantastic staff and service. Venue was very nice. Loved it.

Overall had a great stay while in Victoria, but docked a few points because of the following.

Location: 5/5 Got a king city-view room of the harbour and it was great.

Cleaniness: 3/5 Our bathroom had some hair and stains in it. I don't think the cleaners did a thorough job. A bit grossed out by it being this is a 4-star hotel.

Pet-friendliness: 2/5 They don't allow you to leave your dog alone in the room which kind of defeats the purpose of traveling with your dog. The dog (cleaning) fee was quite high $50 compared to other places we've stayed. For a dog that sheds maybe that makes sense but for my dog, you wouldn't even have known she stayed there. Something to consider for dog owners. Wish I had double checked this before booking. The pooch pack was also a little disappointing as we've received better.

Hotel food room service: 3/5 Average food.

Pool/gym: Did not get to try it as I had to tend to my dog.

Sleep: 3/5 The bedding wasn't very breathable and the circulation in the room was very off. Feeling very hot/cold during the night. Might be because it's an older building, even though we stayed in the renovated side.

Stayed nights 4-6 July. Really efficient check in. Lovely Hotel. Friendly staff. Breakfast great. Location on the waterfront. Town busy, but it was holiday season. Loved it.

Beautiful place with great views of the downtown harbour

The rooms were clean, the staff was nice, the hotel is dated, the rooms are very "okay" for the cost.

Disappointing.. on the plus side, the bed was comfy and we had a beautiful view. Room was very clean.

Despite being in an almost empty hotel, we were placed under a room with loud stomping above late into the night. We were disappointed by the customer service and the breakfast. One draw was the ability to book the pool/hot tub but we were disappointed that we didn t have them to ourselves - several other households present. No special extras for our sons birthday (unlike the Laurel point- they treated us great and made the kids feel very special!). No robes in the room, fewer towels given than people. Will choose another hotel next time we stay local.

Very nice hotel. Location is good, and correspondence of the staff is also pleasant. The room is large and the bed is just right.

The parking lot will cost 15 CAD / night, but it will be convenient if you leave the room after check-out (we went out after visiting the Royal BC Museum).

This one is two fold, my room I stayed in this week was on the ninth floor room 934# for the first time in my life, there wasn't a Bible in my side table, and was told by the front desk you have to request this, I have atheist friends who are not offended to have a Bible in their room. What gives ? The other is for 400+$ a night, my room had cracked ceiling, wallpaper that was coming apart at the seams, and a hard mattress. Then on the tenth floor where my friend was, the numbers on the wall directing you which way to go, had a number missing and a glass sliding door at the end off the hall that was rough looking. Please invest money in updating your hotel. Now I'll wait and see how managment replays to my rating and post.

Beautiful venue.. great location and wonderful staff.

A clean hotel. Friendly staff. Great location downtown and near the water. Many services available. Limited menu in the restrarant. Will be back again!

The hotel was under a lot of contruction. Which was fine, but we were hoping the price for one night would be much cheaper than what we paid. The hotel bed sheets, towels and rooms smelled like a gross hospital. And the lady at the front desk was helpful but very snobby/unfriendly. The beds and pillows were very uncomfortable.

Friendly and helpful staff, parking, buffet brunch, close walking distance to harbor, views,

A dream!

Damn good service, from valley parking to room service!

Absolutely great, we have rarely felt so comfortable as in this hotel! It was quiet, it was pretty, it is central and the service is just perfect!

It was a pleasure to be your guest, thank you!

Thank you!

Went to the lounge for drinks for the pickle pub crawl. Waiter was excellent, and the Korean hot wings were spectacular, but it didn't really feel casual enough to fit the feet of the pub crawl. Was a bit too fancy for shorts and a t shirt.

The room was okay....the food at the restaurant and Cafe was disappointing...would not dine there....staff was really helpful

Great location situated next to the legislative assembly building and across the street from the harbor. Interior and rooms are slightly dated but extremely well maintained.

It has a well equipped gym with swimming pool & sauna.... lockers and towels are available at the gym for patrons.

EV friendly hotel, yet you need to register at the front desk for free usage since there is only 1 charger available...... parking is not free though !

Overpriced and underwhelming for the value. View of the parking lot was about how I felt about the whole experience. That being said, the hotel is pretty and the location is unbeatable

very helpful website, staff especially the male concierge in front. Accomodations very comfortable especially the healthclub and restaurants ,which were reasonable priced and delicious. Very accessible and easy to find and close to so many sites in Victoria.

Classy hotel. Staff friendly and attentive to detail. Loving our stay here.

Great hotel, we were given an immediate free upgrade to a room with a city view on arrival.

The hotel staff were warm and friendly, making our entire stay, from checking in, to check out time, a pleasant experience. The room was simply stunning as was the view. We will definitely make it a point to stay there again! Thank you Grand Pacific!

Wow as my first visit to Victoria the location couldn't have been better easy to find as well as free parking in the vicinity the staff was very helpful and friendly the entire event was fantastic and the courteous service made the whole thing seem flawless

For the price and location I was expecting the room to be better than it was. Friendly staff. Clean room. Was an annoying green blinking light right above my head at night.
The cafe was quite nice.

Big room great view great service, clean and well kept property and rooms. Excellent rec facility with gym, 25 m pool, hot tub, kid pool, sauna AND steam room! All included. Will be returning, view is from Balcony.

From what I remember this place is really good. Great location, can walk to China Town and has great views

I choose the Grand Pacific Hotel for the views and the room off the website for our 33rd Anniversary trip to Victoria. Photos on website show a grand view with lots of windows and very large room. Grand Pacific Hotel website states: "EVERY PACIFIC SUITE presents travelers with the iconic vision of Victoria a BREATHTAKING VIEW OF THE INNER HARBOR." I booked a Pacific Suite with a reservationist with a king bed and also requested a room on a higher floor.

When we arrived, we were given a room on the 3rd floor. Upon entering our room, it felt DARK and the bay windows were two narrow windows that looked directly into a building across the street. I had to lean into the bay window and look left to see a small bit of water view. Before my husband could make it in the door, I was walking out and back to the reception desk.

The lady at the reception desk searched for a while and finally found a room on the 6th floor on the other side of hotel, overlooking the harbor but we had to wait for it to be cleaned. The room also did not have a King Bed as I had reserved originally but two queens.

My husband and I left our bags for a few hours and upon returning, we were shown the Pacific Suite on the 6th floor with 2 queen instead of the king bed. The Pacific Suite still did not look like the photos. Given the choices of the king bed without a view on the 3rd floor looking into a building or 2 queens with a view, we went with the view. After all, the view was one of the main reasons I booked the Pacific Suite in the first place.

I spoke with Scott, the manager upon our return to the hotel, and showed him the photo of what our room was supposed to look like. He said that was the photo of the Luxury Suite . I proceeded to show the manager a photo from their website that was NOT the Luxury Suite but the photo for the Pacific Suite. The Luxury Suite was an entirely different photo. I also pointed out that it appears the Pacific Suite photo is the very same photo for their Victoria Suite on their website. Scott then proceeded to tell me they take a "generic" photo for all suites and the Pacific Suite photo might not actually be a Pacific Suite but one of the others. When I book a Pacific Suite that the photo indicates it is a Pacific Suite, I expect to see a room resembling the photo of the Pacific Suite. I also pointed out that the Victoria and the Grand had their own photo, not generic. I told the manager that was false advertising and he agreed. The manager said he would check into the matter of the photos on the website.

There were no other rooms to be given according to the manager except their best suite but he did not offer that one to us. Instead, his fix was to give us a very small discount on our room.

It is very frustrating to find out what you book is not exactly what you get. I realize all rooms are not the same, but the room we ended up with appears to be much smaller than the one we actually received. Since the Pacific Suite and the Victoria Suite had the same photo on the website, I would guess what I thought was the Pacific Suite I was getting was most likely the Victoria Suite. Again, deceptive advertising if this is so.

For a hotel of this caliber, the towels were of discount store quality in thickness and in size, very small. My husband travels a lot and said other hotels provide much more plush towels and for the caliber of the Grand Pacific, their towels were more of a discount hotel grade. The room was getting close to in need of renovation. Lighting in the bathroom is minimal.

THE GOOD: The bed was comfortable. The staff friendly and professional, even while sorting out our problem with the booking. Stones throw from the Clipper Ferry. A few blocks from bus transportation.

As of this date, almost a month later, the photos remain unchanged on the Grand Pacific Hotel website for the Pacific Suite and the Victoria Suite. Check out for yourselves, the Pacific Suite is the EXACT same photo for the Victoria Suite. BEWARE when booking.

Good stay. Nice view. The lost and found wasn't awesome experience after I left some shirts, but on complaint they improved so overall my experience was good.

The drinks were both good and wrll-priced, the appies were tasty but limited; the service was top drawer and the patio entertainment FUN!!!

Enjoyed stay, though a bit costly for somewhat an out of date facility. Nice city, rented moped to tour and was conveniently located close to hotel.

Was a good breakfast, good service, will come back.

I had a meeting in the Gabriela room for approximately 8 people. The space was more than large enough for my meeting and the catered lunch and beverages were above average in quality. I don't think I have anything negative to say about my experience other than better way finding to the room would be nice.

Very nice hotel like on the Vegas strip. Very pleased to find they were pet friendly. Also staff accomadated our truck and camper parking for our short stay.

It was just amazing. They took real good care of us. Pool time by appointment only! Which is awesome as we could relax in a hottub. Super professional and very safe strict rules for Covid

Phenomenal hotel. Great room, beautiful harbor view, friendly and competent staff, perfect location.

Attended a workshop in the South Pender room. Room was large enough for roughly 30 people using laptops at tables. Cords were covered so they weren't hazards. Breakfast consisting of fruit, muffins, crossiants, juice, etc. Lunch was brought into the room for us, included vegetarian option.

Tina at the front desk went above and beyond to help me with a cancellation due to compassionate grounds. Will definitely stay there next time I am in Victoria.

I attended a conference at the Hotel Grand Pacific. The meeting room was well lit and the sound quality was excellent. The staff was really professional and the food was great.

We stayed in one of their newer updated rooms, it was very nice and clean and we had a beautiful view of the park and the water. It was a great location; We were able to walk around and see/do quite a bit and we took advantage of the complimentary bikes as well.

great place to stay for anyone who wants to visit Victoria. I went there for business trip and stay one night there. The location is very convenient and it's right in front of inner harbor. I can walk to government building within minutes, and there are lots of restaurants near by. I will definitely spend more time there next time I visit.

Very nice rooms with an excellent view. Very good breakfast!

Great service, beautiful place. Convenient to activities, shopping and restaurants and travel

Great place to stay. Staff was friendly and helped with suggestions on where to eat and visit. We'll be back!

Food was a bit strange. Rooms were nice and the staff were helpful.

Great location, vecy quiet room with balcony, love the firm bed.

After a long and busy summer, my husband and I booked an impromptu weekend away just the 2 of us. After some research and reading reviews, we decided on Hotel Grand Pacific. Best decision ever! WOW! Its only been one night but I could not wait to write a review for this stunning, amazing property. To begin with, upon our arrival we were upgraded to a corner suite on the 9th floor, with views until the end of time! Probably one of the nicest places we've ever stayed. Everything from the valet, to the front desk staff, to Morgan who helped us with our luggage and offered to reccomend nice places to eat. The room is beautiful. The view is unbelievable. The meat and cheese tray at 10:00 on a Friday night was fresh, delicious and beautifully presented. There is even a French press in the room which is how we do coffee at home. So good. BUT...the bed linens and pillows ~ now those are insane. I don't know who their supplier is ~ but I will make it my mission to find out as soon as I can. Honestly. Heavenly. Thank you Hotel Grand Pacific. You're just what we needed. You will definitely be seeing us again.