Hotel Crescent Court, Dallas Review

I am so upset to have to write this review as I am from Dallas and have always admired this hotel from afar. Unfortunately we picked this hotel to stay in the night of our wedding. Big mistake. We were married on a Saturday and this hotel was a ghost town. Not to mention all the amenities we were promised, free breakfast, possible upgrade, were not granted. Even when we showed up in a wedding gown and tux they could have cared less. Our room was decorated in beige and brown and the TV was the size of a computer monitor. The bathroom was small and our view was of an office building about 100 ft away. Multiple times we tried to remind the staff we were newlyweds and that our reservation included breakfast, etc. and it fell on deaf ears. It was honestly so depressing to arrive at this hotel after the biggest night of our life and quite frankly the biggest waste of our money. Upon learning our reservation was not honored (a few days later), they comp d our bill $30 for the breakfast, and said they would look into the matter. Naturally we have not heard from them since. I do not recommend this hotel at all as there are plenty of updated, fun, reasonable hotels in the same area.

Every work here is a gem (especially valet), stay here every time we come to Dallas.

The nicest hotel I've ever stayed in. Great service and great rooms.

I paid $344 for a room at this hotel and was extremely underwhelmed. Also, I was charged an additional $28 "destination fee" (which I was not told about) after my stay, for access to the newspaper and morning coffee. I did not take advantage of either of these things, yet they will not remove the charge. The previous night I spent half as much money at the Fairmont Dallas and found the stay much more pleasant.

Used the event rooms. They were clean and the food was really good.

It's a very wonderful establishment with warm and helpful staff.

I had to get my key replaced multiple times. The hottest the water ever got in the shower was luke warm and the windows outside my room were covered cause of construction. Never again.

The rooms are a bit stuffy/formal for my taste but the service is good (concierge was helpful with some boxes) and the Ascension coffee shop nearby is good.

Hotel stay was one of the most pleasant stays I have ever experienced! Hotel is immaculate and rooms are beautiful and spacious. Beautiful hotel, Great staff (thank you Murad you are amazing), Dennis in room service was outstanding, Priya at front desk was sweet and helpful. Highly recommend this hotel for its location, great for business, girls getaway, or just a staycation. I will definitely be returning.

I set up for a wedding here. The staff was so on point, they reminded me of Disney World staff. Working hard, getting it done, fixing problems (table seating). They were on point! My husband and I will definitely be spending an anniversary here. I would highly recommend this place for a venue.

Very nice hotel. Impressive construction! Very elegant. Great rooms! The pillows are great!

Went for a wedding and it was very elegant and tastefully high class.

Wasn't impressed at all. Valet were the only nice ppl there.

Went to the spa for a couples massage, it was a relaxing atmosphere and the massages were great. We both had good massages.

Went to a wedding at the outdoor courtyard and event room. Beautiful location, friendly work staff, and overall great venue.

What's not to love about this beautiful hotel with espresso machine .Fully stocked mini bar.

Nobu is a fantastic restaurant. The atmosphere and food are incredible. I suggest any sushi with raw fish and the tasting menu

Had the trading menu at Nobu. Great 6 course meal. A little pricey so look for a Groupin

Went to ascension coffee. They will validate parking, which is helpful!

Really nice hotel. Good area to stay while you are in town

Great hotel in a great location! Lots to do within walking distance. Great breakfast and friendly service. Not the biggest rooms around but great for 2-3 night stay.

Jenna is the best server you can get in the lobby bar! Will and kat are awsome bartenders!

We were there for a wedding, and it was absolutely gorgeous.

Located in uptown, a stone's throw away from the business hub of downtown Dallas , this hotel is in a great location. We are able to put up board members here and host meetings there as well. Very professional and helpful staff. The shops, the lobby, the restaurants, the rooms, all kept up to clearly high standards. It is more pricey than others in the area, but I would highly recommend this hotel to anyone looking for a luxury stay or event.

Worked here on the lobby and spa level let me know what y all think

Overcharged most of our guests' rooms for room service they did not order or receive. They orginally agreed on a discount for the bride and groom of the wedding and then overcharged them for the room. Many people in our wedding party were overcharged.

Beautiful wedding in their garden patio with the reception inside. Great venue.

Top notch hotel. Staff is of the best I've experienced. Lounge food treats are 5 star. Great location too. Highly recommend this establishment.

Well put together hotel with attentive staff and nice overall facilities. The on-site Starbucks was convenient as was the proximity to several nearby restaurants and shops.

The epitome of Elegance and Luxurious style. The staff are all nice and professional.

I've never been here before, and the atmosphere was really nice. We saw a couple taking pictures out in the courtyard, and it gave us the idea to do the same. Lovely place!

Three of my friends and I had afternoon tea today at The conservatory. It was absolutely horrible. The finger sandwiches were made with stale bread. The only tasty one was ham on wheat bread. The "scones" and other pastries were hard as rocks with no taste and they were also stale. The sweets were mediocre. All this for $45.00!!!!!!!!!! I saw another review similar to mine from 4 years ago. What is wrong with The Crescent that they don't care enough to offer good food. I will NEVER again go there for tea. And I will tell my friends.

This place is old and resting on its laurels. Stay at the joule instead

Maybe we were on the wrong side of the renovation, but this hotel is way over priced for the room we had.

Very clean, spacious, and comfortable room. Front desk and housekeeping personnel very friendly and helpful. They charge a $25 "destination" fee supposedly for the use of the standard hotel amenities but one doesn't get anything extra or unusual for paying this fee. Pool too small for a hotel this size and overcrowding is the result. Restaurant / bar in the lobby is overpriced and not very good in terms of food, drinks, or service. Most of the retail establishments were closed and the escalators were out of service. They turned the water off for hours while we were there and this made us uncomfortable. We could not take showers or flush the toilet .

Great hangout place, bar, lounge... Great vibe.. Perfect location to walk around

Love the staff and hotel altogether! Always love referring my Brides to The Crescent!

Poor room and food quality. This was a suite. Urine on toilet seat upon check-in, damage to furniture. Management initially started making excuses. The manager compted dinner, food wasn't good from room service for dinner or breakfast. My wife requested a microwave,
upon check-in we were told it was in the room however no microwave. forwarded the pictures to the GM he never responded to my email. Sad, this use to be our favorite staycation luxury hotel. Better service when owned by Mrs. Hunt .

Stayed here for a week long business trip and had a wonderful experience there. Hotel room was everything one could want, plus I used the gym and swimming pool a couple of times. Also used the opportunity to indulge in a couple of spa treatments and received impeccable service. Would highly recommend.

I attended an event so I did not stay the night. However, the place I visited was beautiful.

Came here for a spa day and just WOW. The amount of luxury you get is unreal. Absolutely wonderful.

Nice facilities. Good restaurant options. Seems like the place to go for the young businessman or woman

Poor air flow in rooms making them very humid and muggy making them less than ideal for sleeping in. My room in particular had a very dirty shower cloth in the closet that had been missed. I've slept better in a Holiday Inn. TVs are old and dated with incredibly slow TV guide. There are some serious improvements needed for the type of clients they're catering to.

Gorgeous site! Currently.under slight renovation, which was unexpected. I'm here for a wedding for which I am part of the bridal party.

If I could give a negative star rating, I would. Today my friend and I went to the Rosewood Crescent Hotel for our much anticipated afternoon High Tea experience. The service was mediocre at best and the food was absolutely DISGUSTING. Our first course was a plate of four tiny sandwich type items. Imagine stale bread with some creamy 'stuff' spread in the middle. The bread was so stale that it was barely chewable and the staleness also added some extra 'flavoring' to the creamy spread. Let us say that one can get better bread at Walmart. The second course were some lemon and strawberry scones. Only the lemon scones were edible. By that I mean that I was able to swallow them when washed down with tea. The third course were four small dessert items that were overly sweet and absolutely nothing to rave about. I suggest whoever created these food items and management taste their products before inflicting such products on customers. If the Crescent Hotel would like to rank themselves as an establishment for fine dining, they should make it FINE. This was only a reminder of most fine dining experiences to be had in Dallas (or should I call them NOT FINE dining experiences). Everything this afternoon was a sad attempt at imitating an English High Tea experience. From all my travels, I can honestly say that this is the worst high tea experience I have ever had. The only thing high about this experience was the price of $40 per person excluding taxes and gratuity. Do not recommend and will not come back.

FYI for everyone. BEAWARE!! This hotel is notorious of trying to up sale you to a suite because they will not allow anyone to check in before 4 pm sometimes even 5 pm. Ritz is just around the corner much better hotel true 5 star.

Attended the Dallas Tech Summit and the courtyard has an amazing view. The foods provided was also very good.

Beautiful! I wish there hadn't been construction, but it won't last forever!

Excellent hotel, what you expect of A Dallas 5 star hotel.

No clean ,bathroom,towel is dirty and tolilet is not working good and they charged parking fee too much I never ever used crescent hotel again .

Attentive staff, comfortable accommodations and Netflix enabled TV in the room

Our visit at the Crescent Court Hotel was a wonderful experience. From the friendly bellman at the front desk, to the midnight Baked Alaska served in our room, our stay was ideal. My only disappointment was that we only had time to stay 2 nights. I could have stayed a week. I certainly will recommend this lovely hotel to all of my friends, relatives, and others.

The place was super nice. Everything is very expensive so bring your wallet. Lol