HomeAway Spain S.L. (Toprural) Reviews

YOU ARE SOME SCAMMERS !!!

Do not think of not thinking of renting any home with this company.
They will leave very disappointed and with losses.

Portal to avoid. If you are a traveler, the commissions make you pay more. If you are an owner, it is probably the worst managed portal there is.

Please do not call the phone that appears, it is placed in error and neither the company nor Google allow us to change it, which malfunction.

The owner cancels my reservation due to her mistake or the vrbo website and they do not refund my money in full .... incredible. They are not responsible for their mistakes and their client pays it ... unfortunate company

They take a long time to return the deposit of the house you rent.
For two nights at home they withheld 300 more than a month and a half.

I also feel cheated. They do nothing but make excuses to delay the return of the summer apartment reservation we were in a month ago. I have been correct with all the requirements that they put. Never again, of course, there is too much competition and this had never happened to me with any other vacation rental portal. Regrettable.

They contacted me after requesting an estimate for the vacation rental, ridiculous by the way, a house in infantas, Madrid, luxury 300e month .... which of course does not bother me to continue. The next day an operator calls me and tells me that the call is recorded at the same time I ask him that Pq and that if it is not a contract I would prefer not to do it ... to what I answer that from that moment on the call You were not recorded and hung up on me.

DO NOT PUBLISH YOUR HOUSE HERE!
They are scammers, inventions that have never existed are invented, people who have booked never appear, they pay you the corresponding amount (since you have had the house ready for guests) but a month they ask for the refund of the amount.

The most abusive and thieving booking platform in the history of Spain. He published me and the money was beaten out of me.

Nefarious customer service call at the time you call, the lack of education of the ladies that serve you is incredible.
They keep the money that the tenant pays 30 days to check if the owner commits fraud or not. This is not true, as no estate will give them personal information, much less fiscal to them with the new data protection legislation. They claim that they are mere intermediaries between the tenant and the owner but they keep your money for a month and a half. What do they do with it?
In terms of its operation is a page very similar to Airbnb, well, it is worse because your app works fatally. I do not recommend anything to start business with them neither as a tenant nor as an owner.

I do not recommend using HOMEAWAY pages to anyone. The only time I have used the HOMEWAY service has been NEGATIVE.
I have reserved an apartment in Poitiers of Mr. Chantal Baillon-Dubourg, property number 1770585.
The owner has confirmed the reservation, but 1 day before arrival the reservation has been canceled. The gentleman called me saying that although the reservation has been canceled, I could come anyway.
The owner asked me for a deposit of 200 euros that has been handed over. On the day of my departure, the owner said he could not come back and bail and informed me that he was making the transfer in the account number that I have provided. As you can imagine I am waiting for the transfer until now. I had to sue the owner in the police.
The customer service HAS DENIED the management of the complaint and has not even allowed me to leave my opinion about the property so that other users are attentive and do not make the same mistake.
MY FIRST AND LAST EXPERIENCE WITH HOMEWAY.

The only saving grace of this place is the views of the distant mountain range. Sadly, pedestrian access was never really considered by the architects

I booked an apartment in Alsacia on this website, they confirmed my reservation and it was paid, and later and without any justification, the owner canceled my reservation without any explanation or excuse.
Of course they do not compensate you in anything and less than a month I see myself thrown without availability in Colmar at not exorbitant prices.
HomeAway does not allow me to write reviews about that host on their website, which had good reviews and that's why I stuck.

Very disappointed.

I was cheated to rent a house with the entry date. The owner of the house a caradura. After a long time they told me that they would return the money to me, that they had insurance for this., Time has passed, all the obstacles in the world have been put to me and now they say that I am out of time. Do not ever rent anything.

Very bad experience They are not reliable. They leave you hanging at any time and there is no possibility to talk to them.

the worst page by far to rent your home!
They charge the customer's reservation on the same day and I'm still waiting for a rental to be made that I made on September 26, I can't find information about the payment I try to contact them impossible. The website of the owner is never going well, I don't know if I can collect these reservations and I can't find help! a fraud ! some ready

I have traveled several times with them and have never had a problem

I do not recommend at all.
The tenant canceled the reservation without any explanation and did not return the amount of the same. Homeway only hinders me to manage the return. There are other much better websites, excellent service and unbeatable customer service.

I recommend not using this platform, they are not professionals at all because they do not care about their clients.

What this platform usually does: book available dates, and the next day they cancel it. Of course, the fee they take if they are in charge of collecting it. Returning the fees becomes a tedious and sometimes impossible task.
No don't book with Homeaway (vrbo).

WORSE EXPERIENCE EVER
I booked and payed an entire house with family, the owner cancelled it bc of covid prevention (which I understand).
The fact that they allow me to do the booking of this property caused me extra fees by a payment in a different currency and the following cancellation.
Now nobody cares about that, not Vrbo nor the owner.
42 euros I lost for a "No house". Time lost. Effort complaining.

Would be so easy just preventing for publishing things that are not bookable...

My name is M. Esperanza del Arco


I've been making apartment reservations with Homeaway for a long time and it always worked well until this year when it looks like it has been taken over by VRBO and by what looks like professional scammers. With me the apartment rental has gone well until when it comes time to return the deposit, they do nothing but delay me, and delay payment.
They allege that they have 14 days for the owner to verify that there are no damages, which is done in half an hour.
The owner told me the same day I left, by phone, that everything was correct, but that it was VRBO who had to make the refund.
It is almost impossible to contact them, but when I can, they say they have 14 days to make the refund. Since July 31, 24 days have passed and nothing.
As soon as I return to my city, I will go to the Consumer Office to make the corresponding claim through official channels, which I encourage each of you to do.
I will not contract with them anymore

With all the crisis of COVID19, and given the impossibility of going to Ibiza, this company ignores its customers and does nothing for the owner of the house that I and my friends rented in Ibiza this summer to return the deposit of 800 euros we deposit, or at least let us go on an alternative date

With all the offer of apartments in Ibiza I highly recommend looking for another company through which to do it. Calling it a scam falls short since they are only dedicated to charging an intermediation fee and do not fix any problem

Total scam. The houses that show available are not. I made 3 reservations in 3 different houses by direct confirmation (which ensures availability) and canceled 3 to 2 days. The charges are made and they take 10 days to return them. It is impossible to book with them. You're going to get into trouble and they'll cancel you without thinking. This company has 2 news programs in Spain.

We made a reservation at vrbo.com (that's what the website is called now), we took out travel insurance and the email with the policy number never reached us. We have been claiming this for several days and they are continually disregarding it. Now what we need, there is no way to claim it from anyone.

Another thing that smells very bad is that it is difficult to find an email, chat or telephone to contact them, a sign that they want to cover the complaints of all travelers.

There are too many home-booking websites out there to trust this one. For me it is out of the question for life.

Of the 5 times I've tried to book with them, I only got it once. Apartments that appear available -reservas, and the next day they tell you that he was busy but the money will take him to return 10 days. Awesome that they have been years without improving

We contracted with Home Away a house and when we arrived it did not exist. They did not solve anything, they left us lying and 4 months later they still have not asked for forgiveness or returned our money.

Scammers, owners and customers! Better book directly with the owners or with the agencies, homeaway they remain an exorbitant commission and then they do not respond. And as a fatal owner too: you pay a lot of money to advertise and in addition to a very high percentage of each reservation ... and they keep the money until the tenant arrives. Months and months ... with your money.

They should not let the reservation charges be charged to the credit cards automatically, we would have to wait for the owner of the conformance floor.We have canceled a reservation in 5 exact minutes calculated per clock, since the owner forgot to block the dates that we requested (had another previous reservation agreed) and for the operation of buying and selling dollars the credit card has charged us 100.00 euros of commission. Of which NOBODY takes over. It is an irresponsibility on the part of Homeaway to allow that amounts are charged and then do not take care of mistakes of their advertisers .... NEVER MORE HOMEAWAY

Terrible, absolute arrogance. I have had a house with them and they take out the pasta and forget it. Nothing recommended

They are scammers. Don't even think about booking with them. Allow owners to receive unsecured and unsecured direct payments

Homeaway has changed a lot and for the worse. Constantly changing the conditions with the owners and accept them if or yes. They always charge the final customer, such as airbnb or housetrip and also charge the owner even if they do not want it and pay for their advertisement so that the end customer does not have to pay. Your page is increasingly difficult to manage.
If you have the publication of several ads, each one manages it differently, it's crazy.
Does not allow direct dealings with the owner.
They link customers with messages claiming payment, on behalf of the owner, without having the power to avoid it.
They try to manipulate everything and stay with a very high percentage for not having any responsibility neither for the advertisement, nor for the property, ... or anything
The customer service is very deficient

a disaster ... make a reservation including payment, and the next day you find that the reservation has been canceled ... no phone consultation, just a website with an endless string of assumptions and what to do in each case. Better than these people are dedicated to making ball parks

Nothing serious. Unprofessional Claims are passed through .... The money is NOT returned for cancellation or for just cause.