Holiday Inn- Mansfield Review

Very clean, friendly helpfully staff! Nice indoor pool!

Our first time here and won t be our last! Booked a night away with my husband and kids- Breanna helped me book the night , very friendly! When we arrived to the hotel we were greeted promptly by Allison , got us checked in and booked our hotel pool times very fast! Hotel was very clean ! It was great to have some normalcy for our kids during these crazy times! We will definetly be back

Rating a hotel in the pandemic seems unfair room service is limited. But the staff was kind and freindly. Pool opened but you had to pre register at the desk. Room was clean and well stocked with towels coffee and such

Absolutely loved it!! The hotel was beautiful and the staff was amazing. There was a mixup with my booking and the gentleman on staff quickly fixed it and got us a room. 10/10 highly recommend!!

They have meth addicts living there. Dirty!! Only reason for 2 stars is because of staff. If you have kids don't bring them here. Trust Me!! Pool area was freezing. No humidity at all.

Very clean room, very comfortable sleep, I'll definitely stay here again in the future!.

I have been an IGH Member for more than 8yrs. I have always recommended Holiday Inns to family, friends, and coworkers. This ends TODAY, March 25th, 2021.
I checked into the Holiday Inn in Mansfield MA for the 2nd time in 2 months while on business travel. The first time I stayed I quickly noticed that my room was dated and needed to be upgraded. Last night when I checked in late, I was issued a handicap accessible from. Upon my entry into the room, I again quickly noticed the room was dated. The floors were stained, the bedsheets were also stained, the bath towels were stained, there was rust in the shower and the desk and countertops had a film on them. In addition, there were bugs all over the floor and window. Tired from the 12hr drive, I decided to speak with the Hotel Manager the following afternoon. Upon my return to the hotel, I noticed the side entrance open. As I entered my room I noticed that I had no power. The groceries I had in the refrigerator were spooled. I approached the front desk and the young lady behind the counter stated that the township had lost power. Understanding she had no control over that situation, I asked her if she knew how long it would take for power to be restored, and she stated, "No, but I am guessing around 6ish, you can download an app and track progress yourself". I stated that I reserved a handicap-accessible room as I sleep with a breathing machine, is the room connected to the hotel generator? She stated "no". I further stated that the groceries I had placed in the refrigerator had spoiled. She stated that there is nothing she can do about it. I stated that the door on the side of the building is being held open. She stated that is because the generator does not power the side doors only the front door. I started is the hotel not concerned about their guest's safety by preventing unauthorized individuals access. She stated how else are the guests to get in. I stated, "By using the front door, which is monitored by YOU the front desk representatives, your side doors are not monitored by anyone and the cameras are down because of the loss of power". Fedup with the hotel I contacted IHG directly. They placed me on hold for 40 mins as they tried to reach the hotel Manager and then the line went dead.
Again, 8yrs I have been with IHG as a Platinum member. No more. Relocated to the Hampton Inn down the road, night and day. Friendly staff and super clean rooms.

This inn had one of the best facilities among the inns which I have been stayed around the United States. Inside of the room was also clean and wide enough to take a rest comfortably, and the lobby had nice mood to talk and look around. There were minor things which could be improved, such as some of the broken down parts inside of the room and the problem of elevator. There is only one elevator in this broad inn, so I tried to go up the stair with the luggage instead of going around the whole second floor. I wouldn't recommend people who have overweighted luggage to do this-unless you have only one luggage. But I really liked this inn!

I wish the hot tub was open. I know it's not their fault, but would be 5 stars then.

The worst Holiday Inn and hotel for that matter that I've stayed it. Filthy. We walked in to the smell of what clothes smell like after sitting in washer too long. I had to buy a plug in and Febreze spray. While the linens appeared clean, everything else was dirty. The remote, lamp surfaces, walls and baseboards. I bought hand sanitizer as well because I was so disgusted. Please stay away from here.