Peter Fusco

Review of Holiday Inn- Mansfield

I have been an IGH Member for more than 8yrs. I h...

I have been an IGH Member for more than 8yrs. I have always recommended Holiday Inns to family, friends, and coworkers. This ends TODAY, March 25th, 2021.
I checked into the Holiday Inn in Mansfield MA for the 2nd time in 2 months while on business travel. The first time I stayed I quickly noticed that my room was dated and needed to be upgraded. Last night when I checked in late, I was issued a handicap accessible from. Upon my entry into the room, I again quickly noticed the room was dated. The floors were stained, the bedsheets were also stained, the bath towels were stained, there was rust in the shower and the desk and countertops had a film on them. In addition, there were bugs all over the floor and window. Tired from the 12hr drive, I decided to speak with the Hotel Manager the following afternoon. Upon my return to the hotel, I noticed the side entrance open. As I entered my room I noticed that I had no power. The groceries I had in the refrigerator were spooled. I approached the front desk and the young lady behind the counter stated that the township had lost power. Understanding she had no control over that situation, I asked her if she knew how long it would take for power to be restored, and she stated, "No, but I am guessing around 6ish, you can download an app and track progress yourself". I stated that I reserved a handicap-accessible room as I sleep with a breathing machine, is the room connected to the hotel generator? She stated "no". I further stated that the groceries I had placed in the refrigerator had spoiled. She stated that there is nothing she can do about it. I stated that the door on the side of the building is being held open. She stated that is because the generator does not power the side doors only the front door. I started is the hotel not concerned about their guest's safety by preventing unauthorized individuals access. She stated how else are the guests to get in. I stated, "By using the front door, which is monitored by YOU the front desk representatives, your side doors are not monitored by anyone and the cameras are down because of the loss of power". Fedup with the hotel I contacted IHG directly. They placed me on hold for 40 mins as they tried to reach the hotel Manager and then the line went dead.
Again, 8yrs I have been with IHG as a Platinum member. No more. Relocated to the Hampton Inn down the road, night and day. Friendly staff and super clean rooms.