4 years ago
ROOM - we were very happy to see that the room was...
ROOM - we were very happy to see that the room was at least updated. I did read some of the recent reviews where guests were given rooms that were original from what felt like 1620. What grosses me out the most about any bathroom at a hotel is when the tub backs up. Well, that is definitely something that happens in room 144. I don t know if it s because the room was located sub-level to where guests check in but regardless - gross. Also, the fan in the bathroom was either nonexistent or broken. So after taking a shower, with used back up water pooling at your ankles, now when you get out everything is covered in moisture. LOCATION - that I will rave about all day long. Very walkable and bikeable to many restaurants, shops, waterfront, Mayflower II ship, park, etc. CHECK-IN process was, meh. After booking the room earlier that morning I arrived at the hotel to be informed my reservation could not be found - just what you want to hear after making over an hour drive with a child in the car. I find it to be embarrassing to have a check-in line 10ppl deep, get to the counter and be informed your reservation can t be located. I had to provide formal ID, credit card, find original email confirmation and open the hotel tonight app confirmation all so I could prove my last name on the reservation (clearly my word meant nothing in this scenario). After finding the reservation, they contact housekeeping via a walkie talkie (again for all to hear) to state that I m basically a last minute guest and a clean standard room was needed (I think that s why the bathroom wasn t in the best condition). SERVICE - overall pretty good. Staff is VERY friendly. The hotel was hosting several weddings, in their words, that weekend so those guests were the priority. I did request an extra bath mat, as I mentioned the moisture in the bathroom was too much. I was told 15 minutes but I waited 35 minutes before contacting guest services again to request the mat be left at the front door of our room while we went out for dinner. OVERALL-We will rate the hotel 3 stars. My bf and 7-YO would give the hotel another try at another time. The pool has an interesting concept where it s indoors and the balconies of some rooms look down to the pool area. We did get a peep show lol but you also get the feeling like very quiet creepers can be watching you from their room.