hitches and glitches Review

Very bad experience, job was made badly and after complain to management they send me same technician to inspect the job done??!
No problem for them and for me still water leakage.

Santosh and his team did a brilliant and lovely service fire basketball hoop fixing and setup while 2 previous handyman companies couldn t fix .
Again many thanks to Santosh and his team .

We had the sanitation and disinfection for our office. They were very fast in responding to my inquiry, requirements and schedule arrangement. On the day of sanitation and disinfection, I was happy with the friendly attitude of the staff and sharing information about the activity. Would definitely recommend this company to others and will avail their services again. Keep it up and God bless.

Excellent communication and customer service! Available 24/7 whenever you need them! Will surely recommend to my colleagues! Thanks!

Started off good and went to terrible and awful quickly. I booked for the 4 AC units to be serviced. Staff came and were clean, tidy and timely. Advised me that 1 coil needed cleaning and that a quote would be sent. Removed the fan from roof for guest bedroom as blade was broken and needed repaired. Quote to be issued - not a problem. 8pm that night I find the master bedroom at 29 degrees, AC on but not cooling. Called H&G who sent a team out to fill with gas as the morning team hadn't due to a gas leak - no one told me about that! Assured report and quote would come next day so I could get repairs done. 5 days later I still have a master bedroom not cooling (25 degrees now) no AC in guest bedrooms, no report, no quote. Do not use this company if you want your AC to continue working! An appalling experience and I can't even get the parts they removed returned to me.

A driver from Hitches and Glitches was driving like a maniac on Al Khail road today. I called the number behind the vehicle to complain. A lady picked up, seemed so careless and could not connect me to the concerned person. The car has a sticker on it saying max speed limit 100 km/h. I was driving at that speed and the car passed me by a staggering high speed! Bad company, bad employees, bad follow up.

The whole H&G team had supported us by timely addressing all our maintenance issues and really appreciate for resolving the plumbing issue we had 2 days back, that too during late evening hours.

good job. thanks for the hitches & glitches team for the AC cleaning work in my house.

Quick and professional service, well organized teams. Willing to listen and do the job through ly.

Hitches & Glitches is on of the very best maintenance companies in the uae,I like it very much because it has very well knowledgeable and experience team whoever resolves any difficult task,

A very professional and reliable maintenance company, we have been with them for years and they have always delivered a good response would highly recommend them.

I have been a customer of hitches and glitches for 9 years in Dubai. I am extremely happy with their service and professionalism. A Special shout out to Syed and his maintenance team! Keep up the great work!

Great team work. Successfully completed the AC issue which i had more than 2 months.
Highly recommended.

I had a maintenance contract for my villa with them and was not happy with their services, they don't fix they only change to new parts, they dont attend on time as mentioned on the contract they are not as flexible as other companies, they even got confused once by attending to a job at 2 Am instead of 2 Pm, didnt care to ring my door bell more than 2 times during covid 19 quarantine!! They are just a big name with no quality
They even asked me to deleted my comment on google and compensate me...and they failed to do so!

I had big AC problems in my vila and tried many companies for this problem. Hitches Glitches came and fixed everything first time. I recommend them.

Good professional company. Quick and prompt response within SLA.

Exceptional customer service and quality work. I will always recommend this company for any maintenance services.

They are supposed to bea 24/7 service but they don't answer the phone even during day time

Was told they dont have manpower to support ???

Waste of time

The services have deteriorated terribly. The office is impossible to deal with. When they can't do anything, they charge you the money and then just stop answering your emails. Reall unhappy about this company.

Unreliable. Poor customer service. AC units were not properly clean . Broke down our units, water leakage in few days.

Very unprofessional! Can t manage their time. Booked for two services and they canceled last minute. Wasted my whole day.

The best company so far for glass scratch removal. I had a hard time trying to source the kind of service as we had just moving into to a new office with lots of scratches on the glass partitions. Am glad they saved us thousands of dirhams for glass replacement by removing the scratches. I highly recommend them.

The team came on time and they are very professional.

From customer service till skilled professionals, everyone is well trained and provide exceptional services, The whole H&G team had supported us timely. Highly recommended

Highly professional. All my maintenance requests are managed through the H&G application which makes life much easier

Disaster to work with; multiple visits with the wrong material for jobs and numerous broken promises to call back or return with the right material.

Great Service, especially with the mold inspection and remediation works

Professional company, Very well Experienced team, Hope to work with same team in future,

They may have 4 stars in the past but not anymore. Repeated calls with promises to attend to the airconditioner went unattended. Charges for replacing parts that do not need replacing. Saying they checked plumping, air conditioning and electricity as part of the yearly preventative maintenance checks only to have issues arise soon after. Causes of breakdown are not looked for.Instead half measures are made with the need for repeated call outs. No regard for quality or respect for customers time.

Professionalism: ZERO to non

Advise: Do not trust a comapny that is asking you for a 100% in advance for a job that is scheduled for inspection.

I d 101% recommend using a professional comapny like ServiceMarket.

Hitches & glitches team do very excellent job. I will recommend to my friends , they all are doing good job.

This company is the absolute worst in terms of customer service, how they have been given the agency of Nest in the UAE is beyond me. My thermostat has been out of order for 2 weeks and have not received a single follow up from them, having to call them every time. At they end they just buckle like a dead branch and take no responsibility for their product and just pass the buck to others. Avoid at all cost if you care about good service.

Been able to know and understand more on the Home Maintenance from this Company`s Call Centre!!! Hats off to the professional personel who trains them.

Even though they went through an inspection in advance and provided quote based on that, the actual work only lasted 1/5 of what they said. I vacated the whole afternoon just for that work, and they just finished off in less than an hour. The next morning, they just barged in my place without any previous appointment for the remaining painting. They did say they will come back while they were leaving, but did never specify when or make appointment with me, and I was totally unprepared for the work to be done at my place. Well, what if I wasn't home or engaging in something else? Not to mention "petty" stuffs they did, like inadequate protection of the place before starting the work, overall it was truly a frustrating and unsatisfactory experience.

Nice crew members and prompt response. We had an emergency situation of less supply of washing water at service centre. H&G team responded immediately and rectified the issues. We are for sure inviting them to take over our Pan UAE properties AMC. Keep it up.

Good and professional company for maintenance services in Dubai. I recommend

These guys are just wasting of time l! They came three time just to solve my leakage but couldn t fix that!

Don t be deceived by the website. In Arabic, click here

Your money is at risk here.

Yearly contracts are surprisingly high, check by asking for a quotation.

Booked the deep cleaning 2 years ago. It was not deep at all. The workers did NOT care even after telling them!

Search online and you will get better companies and value for money.

For smart devices, believe it or not. Etisalat provides better deals. (Check)

This week, I made a booking, and confirmed that by my location on the app.

Then, received a call notifying me that I need to PAY MORE. For no obvious reason.

Do not be fooled by the website.
Expensive for the free.

There is a possibility that they will ask you for additional amounts without meaning.
The cleaning is never deep
Annual contract at fantastic prices

I apologize for warning

They get 1 star because they need to pay attention to quality in terms of cleaning after and your furniture and walls during work; they dirty up quite a bit and do a poor job cleaning after. Second, extremely incompetent and slow to send quotations even if it is an urgent plumbing issue. They are as good a regular handyman not a pro service. I highly recommend steering clear of these guys if you need something done.

By far the worst customer service I have ever experienced in my life. Spare yourself the headache of reaching them or trying to get an appointment. there are many other companies out there that are much more reliable and up to standard. I wanted to clean one carpet and I waited almost 1 week to hear back from them only to receive an email saying that they don't clean 'burnt' carpets. My carpet is not burnt at all it's just stained. They didn't even come to check it. I don't know based on what they decided that its burnt.

One of the best and reliable Facility Management company in UAE really had an experience of professionalism and punchuality . I would prefer recommend Hitches&Glitches for Maintenance work in my villa

Excellent customer service. Fantastic work on the handyman service done in Meadows 4. I would definitely recommend to my friends. Awesome job guys keep up the good work.

Team was on top of everything during the visit until the entire AC system in my home worked properly. Very professional and great team work !

Excellent customer service! Available 24/7 when we need them! Will surely recommend them to my friends!

Takes ages for them to reply. No point of calling them when you need help. They won't even give you the quotation on time. Had a broken heater, even 3 days after inspection they still haven't sent me a quote. Might as well just save time and go with a more reliable facilities management company.

I would give 0 stars if i could.
Their team came to my apartment to give me a quote fo the WC flush that was broken, while there they took the pusher of the flush, and after few days they sent me their quotation.
Their quotation was insanely high, so i asked another company that was willing to do it for half the price.
I then asked Hitches & Glitches to send me back the flush pusher not once, but four times.
After two months i still don't have the flush pusher, and my wc is still broken.
Good job guys

Best maintenance company so far in market had few issues while moving into the new villa and the solutions was just one call away. Something which you can say as outdtanding is the transparency you will have.

One stop solution for all your Maintaince related issues. From customer service till skilled professionals, everyone is well trained and provide exceptional services, Had been using them for quite a while and i am sure that will keep the service contract intact for a very long time. The best maintenance company in dubai hands down.

Excellent customer service and support a must try for your home maintenance and support needs.!

I had issues with house maintenance and my curtains weren't at good conditions. Hitches and glitches helped me out and provided an amazing services.

Provides Excellent service. Will refer to my friends

They are expensive than any other service provider you would find in the market but quality always comes with a price and i would say they are worth paying the extra money

Customer services do not listen to simple requests, expecting me to commit to a payment upfront for an inspection without confirming their capabilities for the work

Honestly a 1 star is giving them too much credit.

- Terrible service
- Always late with no explanation
- No managers to deal with issues
- Take more than visit to fix simple issues

Hitches & Glitches - Home Maintenance services are pathetic and they have one of the worst customer support.
Management team is lethargic least bothered about the customer satisfaction .
I highly recommend not to choose Hitches & Glitches - Home Maintenance for your home maintenance.

My wife was stuck inside the villa and we called hitches and glitches for emergency. The call center agent was very helpful by arranging a carpenter in 30 minutes. Technician Abhilash quickly unlocked the door without breaking it.

Finoy - AR

Extremely professional company - right from the online chat where I had my questions answered, to email communication and finally to the arrival of the maintenance crew, it has been a great experience. I truly appreciate this level of customer service. :-D From now henceforth, y'all will be sorting out for me every problem under the sun :-) Thank you :-D

Actually first contact Suresh was bad and unprofessional. This person assisting left the chat on line in between vanishing. 2nd person customer relations Sampath was so busy putting on a fake accent without actually listening to what I was saying.
Saying sorry without meaning is the easiest thing these people knew.
I had heard a lot about this company but will not call again.

Hi I whould like to informed Mr.Jaspreet and his team they will come always come in our villa and done always excellent Job I'm very happy with them performance keep it up in future.

Excellent Service!! Well Done!! I encourage and promote across mass to go for it.

We have used H&G for a broad range of services ranging from regular maintenance to one of jobs on plumbing, AC Cleaning and repair, carpentry, electrical work and Nest thermostat installation. The service has been professional and effecient across the board and the teams pay attention to detail and do their work with a smile and as little disruption and mess as possible, always cleaning up after the job is done.

A special mention to the following H&G team members:
- Ranjeet our Coordinator
- Santosh the team leader, Abid, Abhilash, Santosh (painter) and the whole carpentry and civil team
- Jatinder and the plumbing and AC team.
- Nest team : Raja, Radhysham
- Jass and Ashwin who did an excellent job on AC cleaning

Initially i was very unhappy with them but when i spoke to the manager he rectified everything and now my ACs are working well.

I had called in for their services for my electrical services and i must say that made a right choice. Absolutely professional team and very important that they came on time and fixed all the problems.

Ac tripped in our apartment in Al khail gate and called our maintenance team. They informed team can be arranges jn next 48 hours. We called Hitches and glitches, AC team came in less than 3 hours and solved the issue. Quick action what we all need in this era.

I would like to thank Hitches & Glitches for continued support and assistance extended to us over so many years for our swimming pool. Will definitely opt you If I am coming back to UAE. Many Thanks!

Excellent service, very much satisfied with their service.
If you are looking for maintenance company in dubai then don t think twice go for Hitches & Glitches
Highly recommended

Feeling annoyed I even have to give a star to be able to write a review. Appalling customer service. Had booked an appointment at 15h00 and after having called the Customer Service Centre twice and was told twice they would be here in 10mins and no show, I received a call from the floor manager at 17h00 blaming the rain (that lasted for 10mins, earlier that morning) causing bad traffic. Just call someone else and don t waste a whole afternoon waiting like I did.

Reliable company.. expert teams.. Good service.. Would definitely recommend to the circle..

I have booked an AC service from Hitches & Glitches. Customer service was quick, team arrived on scheduled time and resolved the issue in very professional way

H&G (Farnek) the company didn't provide proper insurance in employees (Labor) . Still a time to employees spend own money and company can't response properly as well as office staffs not mine oru request and much more time didn't give a prepare equipment and safety item to all persons and company only support customers and office staffs not for a employees (Labor), salary also much more delay.The company monthly salary calculate in 21 to 20 a month but salary come from after 20 days back all are didn't manage this system but office staffs salary come early (before 30th) etc

We had a wonderful experience dealing with Mr.Nadeem Nizaar from Hitches & Glitches. We contacted them for our Villa maintenance at Arabian Ranches and he offered us a very reasonable and efficient package.

He himself follows up on every requests we make and he is always available for any support.

Thank you Hitches & Glitches Team.

Excellent service! Showing up on time, friendly, efficient and best service in town!

For cleaning of water tank and swimming pool, I called Farnek. Team was so efficient and professional, in answering questions and coordinating, through out, for inspection and schedule cleaning. They accomodate my request at prior basis. Good Job!

I want thanks H&G team for fixing our doorbell and also the home camera.

H&G is providing an excellent service with all type of maintenance. Their team are professionally well trained. I highly recommended them, your single dirham has a value on their services.

Flexible payment terms and budget friendly services. Highly recommended.

I have been a Hitches and Glitches customer (I have an annual maintenance contract for my villa) for almost 5 years now. They have been professional, timely and reliable in their response. The, in house team is excellent and well trained - all work to date has been done to a good standard. My contact point at the service centre is Deepak and his level of service and commitment to being helpful is commendable.

One of the best maintenance company that you can relay on when you have any kind of maintenance issues. Few things that I would like to mention as outstanding is

1. Customer service agents
2. Response time to emergencies
3. Professional technicians
4. International standard and details followed while carrying out a job.

Very quick response.. good customer service.. professional team.. all in all good FM company in Dubai .. had a good experience would definitely recommend to my circle..

The service is horrible and they promise things and never deliver. I had requested for a pest control and i ended up with a sub contractor. I can get the sub contractor company myself and pay them half the price i am paid but i choose this company to get the best outcome and service. After the service was done i have spotted at least 2-3 cockroach every day and ants are coming back, its like nothing has been done. I have been calling for the last 2 weeks everyday to get this rectified but nothing is being done. I have ask to either get the hitches and glitches team to come in to do the pest control or a refund. However, i getting no response and noone is returning my calls. This is very unprofessional from such a big company to just take my money and run away. Definitely stay away

Honestly the worst service company I've ever used. I would not recommend signing up with them - they do not make life easier for you and just charge high fees. Every time I have a call out, they arrive at least 1 hour late with no explanation and no care for their customer. Really disappointed that I wasted money on this annual contract. I have complained to the management multiple times, and they have promised to provide timely service. However, time and again the same issues happen.

Why would I need a handyman to come on numerous occasions giving me quotes? What I need is proactive and professional service, on the spot service. There are numerous handymen in Dubai who are more than happy to attend to the customers needs..on the spot. Will never recommend H&G to anyone. What this company needs to do is hire professionals or qualified staff. Zero customer care and service. They will let you down!

BEST customer service experienced in Dubai. Going above and beyond the line to keep a customer happy is normal for the FARNEK team. Highly recommended!:)

I have a very bad feedback about this company as I discovered something that I'm sure will shock also whoever signed a contract with them.

They are charging high for unnecessary work required just to earn more money! I mean come on! Why you have to do it to us as a loyal H&G contracted client?

They are giving instructions to their technician that a part of your AC unit is require to replace but in reality minor fixtures can fix the problem.

Unfortunately the poor technician don't know how to lie and my husband have knowledge in AC unit repair. The poor technician said that the new management gave them orders or instructions to do the such just to earn more to their clients.

Is this the latest or new way on how to earn money H&G?

I hope all the people notice this kind of modus.

Imagine, the management told them to lie to the client so they can save their jobs. They have given a target and always threatened that if they don't reach the target, they will be out of the company.

Is this the right way of management H&G?

And please, don't ever ask my details, as I will not disclose it just to save that poor technician.

Just a suggestion, love your technicians as they are your front liners. They cannot be treated like this! I'm telling you, it is better to loose a manager that is earning 1000% salary that to loose 10 very useful and skilled technicians.

I hope the higher management can have a look in this situation, before they loose their clients.