I had a maintenance contract for my villa with the...

I had a maintenance contract for my villa with them and was not happy with their services, they don't fix they only change to new parts, they dont attend on time as mentioned on the contract they are not as flexible as other companies, they even got confused once by attending to a job at 2 Am instead of 2 Pm, didnt care to ring my door bell more than 2 times during covid 19 quarantine!! They are just a big name with no quality
They even asked me to deleted my comment on google and compensate me...and they failed to do so!