Started off good and went to terrible and awful qu...

Started off good and went to terrible and awful quickly. I booked for the 4 AC units to be serviced. Staff came and were clean, tidy and timely. Advised me that 1 coil needed cleaning and that a quote would be sent. Removed the fan from roof for guest bedroom as blade was broken and needed repaired. Quote to be issued - not a problem. 8pm that night I find the master bedroom at 29 degrees, AC on but not cooling. Called H&G who sent a team out to fill with gas as the morning team hadn't due to a gas leak - no one told me about that! Assured report and quote would come next day so I could get repairs done. 5 days later I still have a master bedroom not cooling (25 degrees now) no AC in guest bedrooms, no report, no quote. Do not use this company if you want your AC to continue working! An appalling experience and I can't even get the parts they removed returned to me.