Hilton Waikoloa Village Review

Amazing resort! So much to see and do! Service from the reservation staff and accommodations is so so. As a family, we were supposed to be together in the same building and we're instead placed in different buildings on opposite sides of the property. Reservations were made almost a year in advance and yet they supposedly had no vacancy. They were rather unapologetic and defensive about the error. Prices are also very expensive. As one would expect at a resort of this caliber. That being said, it is still a gorgeous place to stay and the amenities are incredible.

The venue looks very nice and clean. Everyone is nice and helpful.

First off let me tell you that the Views in this place are stunning. Its truly paradise on earth. Now let me get to why im only giving it 3 's, I was here for five days from Feb 5 thru Feb 10 2018. Every other day the tram broke down and we had to walk from one side of the property to the next which sucked. The rooms were a little outdated with old Playstation 3's in the rooms instead of standard Blu Ray players (that was kinda on the ghetto side) c'mon this is supposed to be a 4 resort REALLY?! PLUS I have to question the cleanliness of the rooms because I killed like 4-5 (from what I suspect to be) ROACHES !!! Within the sink and bathroom area. Don't get me wrong the place is beautiful with all the statues and decor, But has some major flaws. And this was my first trip to Hawaii too, I just hope when I come back that the rest of the hotels have better housekeepers and exterminaters......

If you're looking for a nice quiet room..DO NOT STAY IN THE OCEAN TOWER! Mynah birds are so loud that you can hear them through the doors. However, our suite is wonderful. It's spacious, very clean and the view is great. The Front desk staff are awesome. Valet is iffy. Calling down so they can have the car waiting does NOT guarantee that they'll get it...or even make an effort.
It took us 4 calls to make a rsvn at Kamuela Provisions. No one answered the first 2 tries. On the 3rd try, my husband was put on hold for almost 10 min. Then on the fourth, someone finally answered. But we cxld after reading some of the Yelp reviews. That took 2 calls. First call - he got hung up on. 2nd try was successful.
1 star for the beautiful room and the view. 1 star for the great experience checking in. I think this may be the last time we visit this resort. Everything is better at the other Hilton's.

Perfect room and nicely arranged resort. I would like to stay here again if possible. Much much better place at same price compare to hotels on Ohou island.

The Waikoloa Hilton has some great amenities. The hotel is pretty much all inclusive, there is even a lagoon for those who want to enjoy the water but aren't adventurous enough to go into the ocean. I can very easily see someone rating the hotel a 4 or 5. I felt it was very nice but the property is so big it takes t least 20 minutes to get from your room to the front desk. There is a tram that can speed things up if the timing is right. The tram for me detracted from the Aloha spirit. Many people rushing the tram to not have to wait for the next one. The food is just okay so the trip to your car was a choice of okay food or up to an hour journey to get in your car and drive to get something to eat. All of that being said it is a well maintained beautiful hotel and perfect if you want to stay in one place with all of the amenities.

This hotel is one of the most beautiful I have seen. Gorgeous pool area overlooking the ocean. Absolutely stunning.

This place is one of the nicest hotels I've seen. The resort it is on is absolutely gorgeous!!

Definitely a tourist trap . The way this resort is designed is for you to stay in the resort. If you are okay with just staying in the resort and not venturing out then this is the perfect place for you to go. If you like to eat the local food, go to local places, go to local shops, explore the history or have any type of local experiences this is not the resort for you. If you have any physical difficulties that will prevent you from walking long distances or climbing stairs, then this is not the resort for you. the resort provides a train that you can get on that takes you to almost every living towers that they have. It also has a boat that can take you there too, which is both powered or ran on some type of train tracked device. The staff is very professional, respectful, friendly, and knowledgeable. They will go out of their way to help you if they can and offer any type of information and it gets you what you need. This result is very clean. You will rarely see smokers or trash. This hilton is absolutely beautiful and has plenty of pools, a man-made beach, and lots of adventures that you can partake in without leaving the resort. You can go snorkeling, board surfing, and swim with the dolphins right at hilton. Hilton has their own small Beach on site and you can access the Marriott's larger portion of the beach too. They have plenty of shops, stores, and restaurants that you can experience. mostly all of these places are extremely expensive so it's a buyer beware type of situation. they do offer discounts like one of the sushi place had a 50% off everything that was not starred on their menu, if you came between 4 and 5 on a Monday. however most of the sushi is $12 to $16 for 8 to 10 pieces which is extremely expensive in relation to what you could get in town. Also most of the items on their menu was starred so you had a very limited selection to choose from if you decided to partake and the 50% off deal. To get to town or any of the retail stores like Ross, Safeway, target, Walmart, or TJ Maxx is a 30-minute drive. Around there you will find various restaurants to accommodate your need too. If you venture to Ali'i drive you will find plenty of shops and restaurants that are a lot more reasonable and things that you can do for a fraction of the price. If you just want to go somewhere that is beautiful and stay in your hotel room or at your resort and you do not care to venture out or explore the area around you... then Hilton is absolutely the perfect place for you. If you have a lot of children or you're trying to do a family trip, this is the perfect place for you to go to as well. The Hilton is very family-orientated and they go out of their way to accommodate for large groups, families, or extended families. If you decide to stay in the "hotel side" of the resort, be aware that you will not have a microwave in your room. If you decide to drive here and Rent-A-Car, be aware that you're paying $30 a day to park your rental. If you come here on a timeshare promotional, please be aware that you need to make sure you print off all documents associated with your timeshare promotional offer and bring them with you. If you choose not to bring them with you, store them on some type of file that is easily accessible to you and that you can easily access when you come. Hilton's vacation representative will pretend that they don't know what you're talkin about and they never agreed or offered you the promotional items you paid for. If you are a Hilton honors member when you call to redeem points they will offer you these promotional packages. You can typically buy the promotional vacation packages if you redeem your points to use towards them and you add money. typically they will ask you to listen to what they have to say in a timeshare presentation for 90 minutes. this promotional package was missing a lot of essential information and if I would have known what I know now, I would have never agreed to come here. I would have rather used my points to stay at one of their beautiful hotels in Miami, South Beach.

I am a Hilton honors member and booked this Hilton Waikoloa Village in the Ocean tower as they advertised it to be a beautiful room. I booked a resort view, then they said they upgraded me to an ocean view. Not great-here s why.
Do not stay here!!! I found out that they are converting these rooms to condos and they are not putting any money into these rooms and fixing them so it s awful and old. But they re still putting people in them now while construction is going on outside. They have no plan to accommodate you in another tower!

It is an OLD, MUSTY horrible room. Dirty and dusty. Then on top of this I have serious construction right under my balcony all day. I took videos and pictures.
I complained to the desk and told them how bad my room was and I was here for 9 nights. They offered me a room in the same building up on 6th floor! Why bother moving my room if it s the same musty, loud construction stay? I still told them I am very very unhappy and all they did was give us a 5pm late check out the day we leave and then 2 free coupons for an entree or appetizer at a restaurant on premises (with exclusions of course)
This is not worth staying at $290-$300 plus resort fees of $40 a day and taxes. This is like staying at a motel 6 by the water.

Carpet smells, carpet is tearing, shower curtain is dirty and old and starting to pill from old fabric. The tub is yellowed and stained . I just cannot believe my luck.
There is no bar service at the adult pool at all. You have to get up and go to a bar for the drink.
The adult pool is dirty. They never wash down the walkway and bird poop everywhere. Just do not stay here ever. There are better hotels elsewhere that are nicer and same price.

Nice hotel, rooms are spacious. Great for family, water slide is terrific. Had fun riding the boat, tram, and playing with the dolphins.

If you like large resorts you should try this place. You can take a boat to your room, you can play miniature golf, they have their own walk in beach lagoon (on their grounds), swim dolphins and snorkel in their lagoon. Multiple pools and a large feral cat colony they feed daily. Cons: your car is in Egypt. Seriously. We walked from our room to the car and it was 20 min. If you re staying there, plan to be on property to get full benefit. I ve also attended an event there and they have nice banquet facilities.

Love and hope someday I can stay here. Watching the dolphins play was breathe taking

We stayed for a honey moon trip and left some of our clothing in the closet, we called within 24-hours and they said they couldn t find it. I have tried contacting security which was not helpful at all. I m surprised that I was treated so poorly. But I guess they don t value their guests once they charge you.

Anyway it is wide. The room was ok. Take a boat to move around the hotel. There was a huge fish in the canal flowing through the hotel. The luau held at night was the best.

Food is ridiculously expensive. Everything closed at 9-9:30. Cokes $3.00 out of machine. Nothing here is cheap. Not even water. Hotel is old and outdated. Don't waste your money here. Will never be back.

The best resort in the area with so much to do that you never have enough time to do it all. Turtles, dolphins, pools, lagoons, art .... Wow!

Resort hotel
Vast site
I like Lagoon Tower
Family oriented
Chinese restaurant is delicious

Very nice resort next to the Marriott. Tram takes you to the different areas. Dolphin area was tiny, felt bad for the poor animals bc the resort beach and pool areas were bigger than their habitat. Nice that they have private access to a beach. Saw sea turtles. The resort was huge and the design was very elaborate but almost gody looking with all the tall white statues everywhere

Big big resort for those who like that sort of thing. Even has a train to travel from different parts of the resort.

Great place. Super helpful staff. Close to every local shopping place.

The bedroom is not clean, and the wifi in the ocean tower cannot connect.

Amazing place. Never stayed here (I stay in a condo in Kona) but visiting here is AWESOME. They have everything here from a full cultural garden as you walk around, with everything from Japanese, Chinese, and Indian Buddha's, Ivory statues, and just statues and art pieces throughout the place. Coy pond is beautiful. Little shopping areas as well. The restaurant outside is cool, expensive though - $8 for beer and around $13 for drinks and foods pricey too. But cool little places sitting right next to the dolphin enclosure as well as the water that goes around the place. There's an awesome lagoon that is cool for swimming and snorkeling also. Tons of stuff to do here if you're looking for something different to do and a cultured place to get great photo opportunities.

Hawaii's AQUATIC Disneyland!! There's flamingos, dolphins, fishes, sea turtles, birds, swimming, paddle boating, a waterfall, wade pool,etc. AND A BEAUTIFUL OCEANSIDE BEACH

Service is really good. Rooms are clean. Could be undated a little bit but still nice.

You can relax in the room.
Beautiful sunset
I'm bored no matter how many times I come.

Absolutely beautiful, awesome and cool. The Hilton Waikoloa is ocean front and plan to spend a day seeing all it has to offer. First when you arrive you can self park for 5 dollars per hour or pay a flat rate for the whole day or valet park. From there go into the main lobby which is a combo of open air and air conditioning with a beautiful layout with great artwork and floral settings. Right through the lobby you have mini stores to buy items you might need for the night or beach, drinks, snacks and many other items. Take the walk ways and enjoy the beautiful walking trials or how about taking the tram to go to other parts of the Hilton Resort or even a boat that has inside and outside seating to get out of the sun. Your eyes will be wondering everywhere with the aquatic life throughout the resort (fish, dolphin's, sea turtles, birds, lizards and more) the tropical layout is nothing but beautiful and the ocean breeze accompanies the beautiful setting. There are lagoons, sand beach areas, open ocean. Try the zip line, paddle boarding, paddle boats, floats, swimming and many other features Hilton offers. Take a break in the restaurant or outside bar area while watching the dolphin's swim and jump out of the water. The rooms are clean and close to everything whether you want a simple view, pool view, ocean view or garden view (pretty much a view anywhere you stay). The staff is super friendly and the rates are fair for the area and Hawaii. Close to Kona and other local beaches. The Hilton is the place to stay and enjoy Hawaii. Aloha

Reserved a rollaway for our room and then was unavailable at check in. But was available night two

Probably the worst Hilton property under the sun! Get ready for some serious abuse! It starts with resort fees, then no excutive lounge, crazy breakfast bufet prices (by the way Hilton Honors Diamond do not get free breakfast here!). Etc..... Did I mention parking prices too..... I am avoiding this place!

And then you go to other Hilton properties around the world (i.e. Athens Greece, Bankok Milenium) and then it confirms it this place is the shame of the Hilton group!

Very Beautiful! its great for a family or just two Vacation perfect pool areas for children and the adult pool is Great as well!

The Hilton Waikoloa is a massive destination resort, featuring 1241 rooms across three towers, multiple restaurants, pools, and amenities including a spa, two golf courses, and 235,000 sf. of event space on 62 acres. It's so large, that it takes some time to get from place to place, and guests should plan to do a lot of walking. Just to get to your room from the lobby will take 5-10 minutes. But there is a tram and boat to transport people from one end to the other. But this is something to consider for anyone with mobility problems.

Another thing to keep in mind is that a resort of this size also caters to many different kinds of visitors, and often at the same time. They host conventions, destination weddings, families, honeymooners, and folks who are simply on vacation. And once a year for a few weeks, they also host the Nickelodeon show, Paradise Run. This means that when you're here, there will likely be a lot going on. And while the size of the property can make it feel less crowded, it's not an intimate or quiet experience either.

The last consideration is that resorts like this are expensive. Everything costs more. And not just little more, but a lot. Which isn't unexpected. This is Hawaii after all, and the Hilton is a top tier property in the area. But what I find frustrating isn't the high price. It's when these prices don't translate into superior service, execution, or experience. They're charging more because they can, and that's just price gouging. At the very least, I feel like I'm owed more in return than the bare minimum. Which doesn't foster a lot of good will, or the desire to recommend this place to others.

Case in point, The Kohala Spa, which offers an 80 (not 90) minute deep tissue massage for $270. Which is insane, and probably why the spa is a ghost town. That, and the fact that their facilities are situated in the dark underbelly of the Makai Tower away from sun, palms, and views of the water. Now I have to be honest here. I paid for the treatment (because I really needed it), and I enjoyed it very much. But in the end I still felt taken advantage of. And that's the problem. I want to feel like what I'm given in return is worth the extra cost. But instead I feel like Hilton believes it's my privilege to give them my money. And this is true at every turn, whether it's dropping $20 for a cocktail, $100 person person on dinner, $50 to rent a paddle board, or $30 to park my own car.

As far as the more expected details, you will find the rooms spacious and comfortable with a mini fridge and coffee maker, and sizable closet with iron and board. Noise was a small issue though. The doors and walls are paper thin and sound carries across the concrete and tile surfaces. You will hear luggage wheels, cleaning carts, and running children. And if deck doors are open, outside conversations can be heard as well. All in all, this wasn't a significant issue. But if your neighbors are raucous, like ours we're our first two days, you will hear them.

Each of the restaurants and bars could be the subject of its own review. I'm not going to get to into that level of detail. But it suffices to say that they're all relatively expensive with a quality of service that varies significantly. We had some excellent servers, and we had some who seemed rather rushed and annoyed. My only specific comment is about their specialty drinks, which were much too sweet and overbearing for my taste. Stick with beer, wine, and traditional cocktails. Everything else was light on liquor and overloaded with sweet ingredients.

If you're looking to take advantage of the Big Island Breakfast buffet, I suggest you find a rate with it included because $40 per person is a stretch for the quality and execution you're getting in return. I suggest venturing off property for your meals.

In the end, I enjoyed my stay, but the value just wasn t there.

Massive resort with something for everyone. As big as the resort is I never felt overwhelmed with to many people. I stayed in the Palace Tower and it was very spacious and recently renovated. Right now there's a lot of construction happening so there's a bit of noise and closed areas. The grounds are well maintained and beautiful. There are trams and boats for traversing the resort. Onsite shopping and restaurants are expensive. Big pools and the resort is located on the oceanfront. You also have to pay for parking. There is also a Dolphin Quest on location if you want to pay to interact with real dolphins.

It is the largest hotel I have ever known, it has its own transport, a mini subway and a mini boat, super nice ... Thank you :)

This place is phenomenal if that's the sort of thing you like. It's so big that there is a train running through the length of it. Many swimming pools and a sea water lagoon with limited snorkeling, sea turtles. Dolphins in a bassin. A golf course. Etc. One star off because everything is seriously expensive, in particular food options.

The hotel is aging but still a nice place to visit. The young parking lot attendant was oblivious to how blatantly rude he was. Joyce at the parking desk at the lobby was wonderful!

This place is incredible. Even if you are not staying the night here it's worth coming for lunch and checking out the facility. They have a tram that takes you all over the resort, as well as little boats that do the same in the afternoon and evening. As you walk around you can see all sorts of marine life as well as several dolphins. The water park is every kid's dream.

Huge hotel with a lot of amenities. There are small boat or tram that take you around the property. Very unique hotel. Fantastic ocean view.

Great place to stay. Definitely on the pricey side. If you're looking for some quiet time with not a lot of people don't come here because it can get super busy. The handle for the shower was a little loose making it difficult to control the water temperature. Had a great time overall!

Beautiful resort! The landscaping, pool, grounds are all very well kept. The rooms are very nice but some are showing their age and could use updating. Excellent housekeeping staff The food offerings around the resort are good, and their luau is one of the top rated luaus on the big island. The Makai pool was refurbished in late 2018 and is excellent with a man-made lava tube cave, water falls, water slide - it's awesome!
The property features an ocean supplied, saltwater lagoon with a decorative waterfall at the end furthest from the ocean. Several sea turtles and schools of colorful tropical fish call the lagoon home. Dolphin Quest gives folks an opportunity to get up close with several of the dolphins that are kept in captivity at the resort. The dolphins are well fed and cared for by a staff of "dolphin girls" who also train the dolphins. My only complaint about the resort is Big Island Breakfast - it is good but it is EXTREMELY overpriced for what is is. Otherwise this is an excellent resort and I highly recommend it.

We were there to do the dolphin encounter, but the Hilton property was very beautiful and impressive. We may stay there the next time we visit!

Great views. Rooms are mediocre. Food at the resort is pricey, but good.

A big and beautiful hotel with lots of ancient artifacts. We didn't have time to get to see the whole place.

Stayed at Kings Landing which has a few services like a pool and bar which is great when we don't want to go to the main property. Went to that property today and it is beautiful. Prices for food and drink there are high, much more appropriate at Kings Landing. That being said, all of the food and drinks have been very good at both locations. Rooms were very good and throughout resort the quality and condition of the property is top notch. Service everywhere has been exceptional down to a lifeguard and his manager who were incredibly polite and understanding about our need for a small floatie for our toddler who is too small for water wings, etc. I would definitely recommend this resort to others and hope to come back again.

Beautiful grounds and very luxurious amenities including a lagoon and tram system.

If you like walking a lot, this place is for you, you will be walking heaps, unless you want to stay in your room and order room service all the time, the room was ok, I rate it 3.5 stars, fairly clean though did find a few very dusty spots, in fairly easy accessible spots too, very disappointing, however, the resort itself I give 4.5 stars, would definitely recommend this place for a family with kids, you ll love it, but don t rely on the tram and boat to get you around, get yourself fit and active before you go there, it s amazing

Beautiful hotel with natural ocean fed lagoon. Pool is amazing and swim with dolphin experience was a lot of fun. Great place for family fun.

Amazing pool area and activities for kids and adults alike with dolphin swimming activities as well

Not what it used to be, service is slow and no one went out of their way to help . Only the great maid service

Very overpriced for the view/room, recommend staying elsewhere. Carpet pulling up in corner of the room and able to see daylight around door.

Staying at the Hilton with my girlfriend and her family for vacation and it's a great resort! There's a tram that can take you around the entire property, plenty of art work inspired from Japan and Hawaii, and it's a beautiful property. The rooms are pretty nice, with great views at least from the palace tower. Only gripes I have are that a lot of the restaurants have weird hours and are closed early and the pools are just alright. Overall a pretty good place to stay in Kona!

We had a wonderful week here! All of the staff was incredible! Room was clean and comfy!

I debated between three and four stars. This place has pretty good service. A few downsides. 1. It's rather big. As a result, going to the farthest tower from the entrance takes 15 minutes - 20 minutes even with the tram (we stayed in ocean tower, other towers might be better), followed by a fine minutes walk to room... 2. Food is pretty expensive. $40 per person for a underwhelming breakfast - the orange juice is clearly artificially flavored, watery coffee.

Large complex with lots of pools, activities, lagoon and walking paths. Beautiful sunsets in the evening.

Great stay no matter where your room is. Super expensive dining but that's to be expected. You could spend your entire time in Hawaii without leaving the resort. But do go check out the rest of the island though.

Expensive but had a great time. Lived the Lagoon and our view of the ocean. Large resort but much to do. Would nit recommend the Luau, but all other food was good there.

Beautiful resort with good people and all the amenities you could ask for!

Rooms are beautiful perfect for vacation. The staff are super friendly people

Beautiful. Clean and modern. Restaurants have slow and poor service but the resort is fabulous!

Love the huge pool though the water is pretty brisk. Good dinner at the KPC restaurant.

It is OK in general but the facility needs upgrades.

Three stars are one for great coffee and coffee staff. One star for the sheer beauty of the island. One star for the price. Yes, price wise it was a deal, but, we had to change rooms three times in five nights! First room was in a construction tower, after I specifically asked not to be in construction due to the terrible mess of a embassy suites we stayed at over Thanksgiving (grand Ave South San Francisco) so, room two ground floor, no view but great walking to the buddah and sunsets. Until...they put four adults and four children under six in the room next to ours...with a adjoining door. Room three on the sixth floor, smaller but ok...until the construction encroachment. Omg and still I will miss this island. I would never stay here, and lying about construction on booking is just not ok. Oh, and the timeshare sales.... wowsers! The guy was extremely rude to my daughter, talked only about his wife the Dr., Their nanny, the homes he owned, jeez! Though we thought about ownership, he was a complete turn off. Rude and said he was on a month long fast. He should not be speaking to potential buyers!!

The lagoon is nice. It's a lagoon don't e pet crystal clear water people. It was still nice

Beautiful sprawling place. A little bit of a manufactured experience but I would stay here again. The lagoon is man made and fed by the ocean. Sea turtles and tropical fish are easy to see in the lagoon and freely come and go as they please. Fun water slide for the kids.

This is one of the best recommended accommodation for families with children on the Big Island.

The atmosphere and scenery are incredible. Some of the amenities were under renovation while we were staying there. Also the food options on the ground were extremely expensive. That is the only negative though. The lagoon area is beautiful. Sea turtles regularly come and visit the area.

We had an AWESOME week!
Beautiful views!! Ocean tower, 6th floor, looking out over Budda point. Totally awesome sunsets.
Great staff!!
Dolphin Quest was fabulous!
The luau was wonderful!
Mele kaliki Maka!!
What a wonderful way to spend an early Christmas!!

If I could write this a NEGATIVE 5 I would. Traveled to Hawaii with two different tests showing negative for COVID. HOTEL AND STATE of Hawaii refuse to accept these documents. Have forcefully placed myself and my party in quarantine. I have video of the head of security stating if we leave the room he will call the police.

Way to ruin paradise. Was going to renew my vows. At this rate it will be divorce. Cannot believe Orson Wells was all so accurate with 1984. It is here folks. And the Hilton is participation in detaining US citizens and threatening to contact any and all authorities for seeming violations to their policies state rules and regulations, which change at their discretion. SHAME ON YOU HILTON. #freedomfromsuppression

The hotel is set in a beautiful waterfront location. Some of the ocean views are breathtaking

Great large and very beautiful resort. Everyone is very nice and courteous. Just a little pricey. But it through big island.

YOU DON'T NEED A ROOM HERE TO GO TO THE POOL!!
Just rent a house in Fairways Villa and get a pool pass for free.
The food is a bit on the expensive side and not the best 2/5 on the food and 5/5 on the pool

Luau was ok. Small, limited dancers. Needs improvements

The rooms are not the best for the price paid. Overpriced breakfast with not many local options. Trams take a while to get from one place to another.