Hilton London Kensington Review

Stayed her in August. The rooms are extremely comfortable with everything needed to enjoy a stress free stay. Can highly recommend the breakfast (which is very competitive with other local areas). You can eat as much as you want and its freshly made, with an abundance of options for every taste. The staff are very friendly and helpful too. This is our second stay. It is really handy if you are visiting the Kensington Olympia Exhibition Centre. Just 5 mins away from here on foot, also handy for buses and tube. The railway station is also just 5 mins away on foot.

Convenient because close to the subway, located in a central place organized and helpful staff excellent breakfast and good rooms recently renovated

Optimal location. We were very disappointed with the room cleaning service not performed on one occasion. We have verbally informed the front desk on the day of departure with serenity and we received the return a "sorry" .. then I sent an email because they still do not seem right to a simple I'm sorry, because my partner is a historical account of 'Hilton and for this we would have expected something more ... but we didn't get an answer.
This review is negative not because of the quality of living, still valid even if that 'downside, but especially not to re handled in quality after sales for a client and historical, but not necessarily. I expected a lot more to make up for a disservice like the lack of room and bathroom cleaning

Great hotel, clean, good location, very good service.

i stayed there for about 8 nites this october only because i had paid in advance , it was the worst experience ever, right from the shabby rooms to linen to service and everything else, i would not recommend this hotel to anyone!

Nice room, little older standard but clean. Very good brekfast.

Very nice place and very close to very visiting London sites ... It is at the foot of two metro stations

Very good hotel and always book with breakfast bcoz breakfast is awesome.

They give you small rooms. It needs renovation. The breakfast is good.

Great place to stay and very easy to get into London

Internet is extra. Car park is extra, car park is tight, cramped and dirty. Breakfast is extra. bottled is water extra. All hidden charges. Not impressed at all. Would not use again or recommend.

Great hotel & great location. Right across the street from one of the largest malls in Europe & the underground. The concierge were awesome!

Positives: Clean and relatively well maintained facilities.

Negatives: Inconsistent housekeeping and rude management. Not the attention to detail I expect from a Hilton branded establishment.

Nice comfortable hotel, had a handy coffee shop on the main road.

Had a fantastic stay. Very friendly and helpful staff. Our room was perfect with good facilities.. We caught the bus from outside the hotel to the Hammersmith Apollo and back without any fuss. Super breakfast and plenty of it. Thanks to all concerned.

Really friendly staff, and excellent rooms and facilities.

Close to Westfield shopping center and good transport links

This wonderful hotel is located in a beautiful neighborhood in London and within walking distance to the tube. Also various busses can be picked up outside the front door of this hotel. The staff is quite friendly, rooms are clean and comfortable. I look forward to my return.

Looks like a Hilton. Charges like a Hilton. But get past the shiny reception and you are in for a shock. Rooms are very dated indeed. The first room I was offered smelt a bit like death, bathroom was dirty, filthy windows (inside and out) that wouldn't open, exposed electrical wiring, broken sockets, dirty carpet and a bed made from MDF.

Front desk staff courteous and offered a replacement room. My "upgraded" second room is clean, but still dated and rough round the edges. The beds are noisey wobbly MDF creations and it looks like the previous guest sacrificed a goat on the carpet. A hotel like this shouldn't have tatty or broken fixtures.

Room service was average and staff cheerful enough.

5hrs into a 3 night stay and can uncomfortably say I won't be back. Far cry from the other Hilton's in London.

I think is a good hotel with a good position to go Piccadilly or Oxford circus

A bit tired and in need of modernization. Expensive for what it is.

The hotel is nice and clean, good food, I like the area around it .. with a nearby mall

Very good service! Had one amazing room and one pretty good one. I heartily recommend the breakfast bar.

Wi fi was God awful; on the first day of a two week stay, i contemplated leaving because of it; most of the buttons on a room phone did not work so I had to call 0 every time; customer service was often painfully slow; do not expect US quality of service here but do expext long waits; if I had to guess they are understaffed or poorly managed; the fitness center is your typical no effort fitness center, any picture of it is of all of it; i paid 35 pounds for room service for a.chesseburger, fries and two.diet cokes; you can walk down the street and find food and drink at a quarter to half of the price; breakfast buffet was good and not exorbitant; concierge is helpful; rooms were ok for London standards; all in all, if i knew then what i knew now, i would have stayed somewhere else. I would recommend you shop around. Lastly, I had a room that had no drawers or shelves in it. I've never heard of such a thing. They did change my rooms but I was in shock that such a thing was even a possibility

Don't change the soap for a new one unless it's needed.

Otherwise a five star service, executive lounge is better than some in the Hilton chain and the restaurant next door has great breakfast selection. Helpful staff and porters who go the extra mile makes for a pleasant stay. But don't advertise sustainable hotel stay if you don't practice it.

Enjoyed my stay here, the hotel itself was very nice.

The room and bathroom were slightly dated, and the shower made an awful noise, even when turned isolated.

The bed was comfortable, which is the main thing, and I got a good night's sleep.
Food was dreadful, but it was a limited menu.

Would come again, but maybe upgrade to a more modern room.

Love this hotel. Great location, just away from the centre proper and within an easy walk of two different tube stations (Holland Pk & Shepherd's Bush). Also, ther's a huge shopping centre just across the way called Westfield.
They have a ground floor Executive Lounge here, so if you are a HHonours member, it a great place to stay and the prices can be reasonable compared to some of the more central hotels.

Clean , friendly stuff , bus stop at the door , walking distance to Holland park and to Hyde park

Rooms were tired and needs updating. Breakfast was excellent with a good spread. The executive lounge was good but had terrible food and not very friendly service. Rooms were small and bathroom was very small despite being in a suite. The suite rooms were just connecting rooms and was not friendly for children as should the door accidentally closes, you can t open it from one side. Location was very convenient to the big shopping mall in Westfield about 5 minutes walk.

Staff very good, friendly, helpful and professional. Location quiet overnight, convenient for bus and train services and central London sights. Rooms fine if a little cramped for two adults, housekeeping requests readily fulfilled, a replacement, working fridge supplied when asked for but nothing said why fitted fridge hadn't been replaced. Beds comfortable, bathroom showing signs of age, wear and tear.

Great central location with easy access to transportation routes to get across London. Also right beside Westfield Shopping Centre which was ultimately convenient. Executive room perks are nice and verh efficient WiFi. They could improve their housekeeping and breakfast selection though. Rooms were cleaned late in the day and rarely vacuumed. English breakfast is quite limiting and monotonous daily.

Very nice location. Mall is in a reachable location from the hotel. A slew of restaurants as well. Oh and the metro is nearby.

A bit torn at this stay. The staff was very lovely and overall the room was ok but a few key disappointments especially for a Hilton. The rooms are very small, even the executive rooms. It s London so that is not entirely unexpected but still a bummer. The AC is extremely weak in both the hotel and the room. Our toilet would also only flush every few times or so correctly. The hotel is also definitely a bit older. The breakfast and executive lounge were both nice. Good location next to metro and mall. Just wish the place was a bit more updated and at the level of Hilton s I ve stayed consistently in the past

Definitely the worst Hilton I have stayed in. If you really need to have accomodation in the area a 3* hotel would probably get you better quality than this hotel. Noisy bed, (very creaky) and old tarnished fittings and dirty carpets everywhere I looked made this stay awful I'm sorry to say. Very surprised the Hilton have let their standards drift in this hotel .

My wife booked this wonderful Hotel for a surprise for me...and what a surprise ..it was fabulous..from start to finish..we will be back.

Rooms are incredibly small, suitcase either has to be on the bed of away if you want to e able to walk around the bed, very small. Charge for wifi is ridiculous!

Fine but could do with an update. Exec lounge breakfast, sub-standard to what I guess the main restaurant has.

Basic hotel with seriously small and outdated rooms and interior. Decent, but dont expect too much here.

I have stayed at the Hilton London Kensington for several weeks. Overall I have enjoyed my stay. The rooms are comfortable and the breakfast has lots of choices. The hotel is close to the Sheperds Bush Central line tube station and there are plenty of restaurants within walking distance.

This is a great hotel. Wonderful service and nicely appointed rooms

A reasonably good hotel, as one would expect under the Hilton name. There is a good area for taxis and guests to pick up guests and staff are of a reasonable standard. Place, however, is slitely old fashioned and could do with updating.

Very nice location..infront of a bus stop.. and walking distance from Westfield shopping mall.. it was very convenient and i would defintely be back to this hotel when in london..very clean.. however it is old ..clearly seen in the bathrooms.. staff are friendly and supportive..
you can book a bus to bicester village and so many other destinations easily through concierge services which is very professional.. I would recommend that the hotel offers good deals for sight seeing and theatres rather than adding extra fees.. this will make more loyal customers

Considerate layout. Nice cosy bar. Conveniently positioned for Westfield shopping centre

The hotel is nice. I didn't get much time to spend in the area so I can't speak for the location, but it's modern and clean. The rooms are VERY small, and the bathrooms are quite cramped. Aside from that it's quite a nice room. I do have two complaints - my kettle didn't work for tea and coffee, and my wake up call was one hour before I requested. It must have been entered wrong into the computer. I went downstairs for a beer and some food and the service was excellent. I'd be happy to stay here again.

Hotel rooms and particularly bathrooms needs serious improvement. Love the location though with Westfield and Shepard Bush station is just 5 minutes away on foot.

Nice hotel at the end of oxford same street and beside Westfield shopping mall

I have stayed many times in the Hilton Olympia. The service on the front desk and in the restaurant is excellent and the rooms are properly serviced every day

Good location, but hotel feels old and in need of updating. Rooms very small and dated.

Great location for the hotel, as it s right next to the Shepherd s Bush underground station, and terrific (and huge) Westfield Mall. Staff was super nice. The rooms were a little small, but that s to be expected in London. All Ubers stop around there too. And you re right next to some great neighborhoods for restaurants and boutique shopping, including Notting Hill, Paddington, and Bayswater. It s not the fanciest of Hilton hotels (it could do for some upgrading), but for an economical and convenient stay in London, it s a good choice.

Very good hotel at a decent price with great access to Westfields. If you are in London for some shopping it s a great location as Oxford Circus is a five minute walk and ten minute tube ride

We enjoyed our stay here as well as the food. The flowers in the lobby were gorgeous and I couldn't resist taking a couple pictures of them.

Pleasant staff.

Reasonable breakfast.
Tiny rooms.
Dirty carpets.
Poor maintenance.
Noisy guests and externally also noisy.

The Hilton brand continues to become more irrelevant and is (in my experience) associated with low quality and is trading off its once good name. Suggest Premier Inn as a much better value proposition.

Very nice hotel located at a walking distance from underground... breakfast buffet was very good as well :)

Good value for money. Silent rooms. Executive lounge and very large common areas. Great location and all the perks of the Hilton brand.

Stayed here for a month as a diamond member. Few teething problems at the beginning but nothing the staff couldn't sort out. There was a Portuguese lady on the reception that was fantastic and went the extra mile to ensure all guests were happy in the hotel. There was also Goan male staff member that worked in the bar who was also fantastic throughout the stay. Breakfast menu was limited and the executive lounge was closed due to COVID-19 which was outside this hotels control.

The staff were friendly and the breakfast was delicious, a great value for the price. Great location close to the Tube.

Old but alright.
The bus route is right in front of Notting Hill, Piccadilly and Hyde Park.
Amenity comes with a basic shampoo conditioner body wash body lotion soap and no toothpaste. There is a dryer.
Room shoes and shower robe will be provided upon request.
Breakfast is delicious. You can take out coffee and bread.

Nice clean Hilton rooms. Lounge dinner was disappointing, the metropole is better. Great location to take nonstop Oxford tube out front.

We had a nice stay, room had everything you'd expect and people were very friendly. Only downsides were our room was pretty noisy and breakfast was very cramped with people pushing past as we ate.

This is the worst stay I have ever had at a Hilton. The room we got as a honors gold member was appalling. There was no heat it was broken so they gave us a old small floor heater, the bath is disgusting, the coating is pealung of the bath and it is stained and i would not use it in any way, they offered me another room which looked like the one I was in. Is this what i should expect in the future from Hilton in Kensington. I have 2 more nights here unfortunately never again, and i feel my points should be refunded as it is too late to book elsewhere. Please respond to me regarding this review. Mike Curran

A tatty hilton with extortionately expensive wifi. Won't be back again as a business traveller.

Nice and peacefull place. Great location, near to underground station.

Located just by Westfield's, great staff and rooms.

Good enough to close to town good starting point for london