Chiara Gambini

Review of Hilton London Kensington

Optimal location. We were very disappointed with t...

Optimal location. We were very disappointed with the room cleaning service not performed on one occasion. We have verbally informed the front desk on the day of departure with serenity and we received the return a "sorry" .. then I sent an email because they still do not seem right to a simple I'm sorry, because my partner is a historical account of 'Hilton and for this we would have expected something more ... but we didn't get an answer.
This review is negative not because of the quality of living, still valid even if that 'downside, but especially not to re handled in quality after sales for a client and historical, but not necessarily. I expected a lot more to make up for a disservice like the lack of room and bathroom cleaning