Mike Curran

Review of Hilton London Kensington

This is the worst stay I have ever had at a Hilton...

This is the worst stay I have ever had at a Hilton. The room we got as a honors gold member was appalling. There was no heat it was broken so they gave us a old small floor heater, the bath is disgusting, the coating is pealung of the bath and it is stained and i would not use it in any way, they offered me another room which looked like the one I was in. Is this what i should expect in the future from Hilton in Kensington. I have 2 more nights here unfortunately never again, and i feel my points should be refunded as it is too late to book elsewhere. Please respond to me regarding this review. Mike Curran