Hilton Boston Dedham Review

I stayed here for two nights. Check-in was great, I'll give them that. Unfortunately afterwards things got not-so-great. First room had no heat. I went to the front desk and the guy there told me it takes a while to warm up and I just needed to wait. After two hours it was still blowing cold air akd I was freezing. I go back to front desk, and the guy says maintenance will be there. No show. After am hour I call front desk and they finally send someone. He verifies that my compressor is busted. I get moved to room 2. Room 2's central heating/air is also busted. But that's ok, because theres a portable unit, right? Well, the house for that unit is connected to a large piece of plywood that is in the place of one of the bay window panes. Classy. The plywood has been there a while, is water damaged, the corner has rotted away leaving a hole straight to the outside, and has what looks like black mold growing on it. I took some pictures and showed them to front desk, who finally moved me to room 3. The room itself was fine, only complaint is the window was right on the parking lot and I was constantly hearing cars and getting headlights through the window. I didnt care anymore. I'm only here for two nights and want to sleep. I spend 100+ nights a year a Hilton properties, and this is the first really had experience I've had. They have a Starbucks though? That part is ok.

Nice staff and accommodating. Walls are paper thin though.

This Hilton was a great place to stay. The service was wonderful. The rooms were clean and welcoming. Great bed. Would definitely come here again.

Right now during the pandemic this is only a place to sleep and take a shower. No other services at all, not even a coffee other than what's in your room.

Very poor service. Not rude, but certainly inattentive staff. Hilton Honors Gold, close to Platinum, so always ask for upgrade room if available. I asked. Was told the only one was with double beds. Okay, no problem, except it wasn't an upgrade and when I called back for the King originally ordered, literally minutes later, they had none. Told me they wold upgrade me the following night so I checked out and then checked back in following night. Jut got my normal King bed back that I originally had. now that might sound unfair but as a frequent traveler I would prefer to hear there are no room upgrades available than to switch rooms for no reason. Breakfast was no better for service. I asked for the check when they gave me coffee and buffet since I was in a hurry for a meeting. Took me to nearly finish the meal before I got a check and then they left it with total due, knowing I had a breakfast voucher. When I asked about it, she looked at me like I was crazy and said, yeah it's no charge. But they placed a bill for $20 in front of me and never said it was covered. Just very lackadaisical attitude. No one was rude, but they certainly didn't go out of there way at all!

Nice room and staff close to shopping and restaurants

Please be very careful with staying at this hotel particularly when dealing with there staff. My parents had just come back from a trip around the world and stayed at the Dedham Hilton for a few nights before they took a flight back to their home country. They had purchased more than $1600 of new merchandise which one of their employees outside and insisted on taking the cart and self on a separate elevator. When my parents checked out the bag was missing the immediately reported to the management who did absolutely nothing. This is not the first time unfortunately that items have gone missing from rooms at that hotel. All the merchandise was brand new and had tags on it it must ve been very tempting to the poorly paid employee who stole the items. To this day The manager of the property who is very rude to my family has not done anything about the incident. We have written a letter to Hilton corporate and still have not heard back.

We stay here allot when working in the area. Super friendly staff and always checking to make sure everything is ok. Rooms are updated and clean. Nice gym down stairs. The pool is good but can sometimes get crouded due to outside membership they sell. Food is good at the bar and staff is super friendly. They get to know you after awhile. We will be staying here again shortly and know we won't be disappointed. Highly recommend.

The basement rooms had mold inside of them. I was given room 102 and had to request another room because of mold present in the bathroom and water damage on the ceiling in the sleeping area. Not quite the experience that I was expecting from a Hilton!

Service was great. Julie in the restaurant was above awesome and very helpful and kond

At the beginning we were given the wrong room so we had to change. Hence, the new room had plumbing problems and that is why we changed rooms again. We have paid an extra twenty dollars per night to be in a renovated room, but with all the changes we are in an old room.

Standard Hilton. Pretty quiet and close to restaurants in the area. Reasonable prices for a hotel this close to Boston.

Stayed here many times and I've never been disappointed.

Was there for a conference, service was unorganized and the staff not ad accomadating as places in the past.

They have redesign with upgrades. It's is 100% gorgeous. It has a Asian flair to it. It really needed it because it was sort of dated. The out come is beautiful. I give it 4 star rating because nobody was in the lobby to great you. And when you do see someone it's a bunch of people huddle in a circle talking. There's no music or sound when you walk in the lobby. They should install a waterfall or something. Have some kind of elevator music! It just seems boring when you walk into the lobby.
So Sad

2 days of cold showers, no hot water. Extra pillows never arrived. No coffee restock next a.m. Probably first and last time.

Good hotel, got everything you need, no need to go outside and facing the cold.

The hotel building is older but the room bathrooms are updated. The staff is great. Breakfast was good. The location very convenient. You can walk to train to Boston or to local restaurant. Not the most scenic walk though.

Pros: Free parking, close to Boston, prices are not bad, Hilton honors member

Cons: rudest front desk lady I ve ever met

My advice is to avoid this Hilton! You ll get treated better somewhere else

Affordable and comfortable. Good restaurant and bar. Close to Boston.

They did not inform of us that the hotel was currently under any renovations

Great breakfast in their restaurant. Attentive staff.

Service was really good. Very nice And customer focused staff. Good menu and food at the on-site restaurant. Nice Publix facilities. Rooms are large and comfortable.

Hotel is clean, but the hallways are long and the doors close really loudly!

Surprisingly quiet with beautiful wooded views considering how close it is to the highway

Me & my boyfriend stayed here for a couple days for our anniversary & we both disliked it. When we walked in, the staff didn t seem very welcoming. We went to our room & my boyfriend almost immediately noticed a large crack on the shower floor & it had sharp ridges, so you could easily cut your foot if you walked on it. The shower had no pressure at all so it doesn t clean you very well. The AC was on which was nice but for some reason whenever it was on i experienced very bad allergies. There are other reviews mentioning the AC unit giving people allergy problems as well. It was hard to sleep the couple nights we were there because my allergies got so bad. They also never did room service & we weren t even in the room a lot. It was frustrating because every time we walked in, it didn t seem anyone came in to clean. My boyfriend has stayed at other Hilton hotels & he claims they were all MUCH nicer than this one. I wouldn t recommend this Hilton hotel. The only nice part was probably the bed & the breakfast.

The hotel is clean, the staff is friendly and helpful. There is a childrens hospital nearby so a lot of the guess will be from the hospital. The is also a large shopping center call Legacy place about 5 minutes from the hotel. The pool and fitness area are good specially the fitness center. The pool a very small but the hot tub make up for anything because it is very relaxing. I did not use the restaurant so no comment on that but the is one onsite.

Clean and comfortable. Nice restaurant with good breakfast buffet

For the price and the brand we are not there at all.

The name is misleading as Boston is about 12 miles from this hotel, but parking is free and location is good for hitting 128 places.

Visited in June 2016 to find they are remodeling the entire hotel - and does it need it! Two ice machines on my floor did not work.

So clean, staff so polite.beautiful decor. Can't wait to visit for stay

Good service but room was slightly dated. Bathroom sink had a huge crack in it. And there was a servere leak with the bath tub. I told the front desk but no one ever came to fix it.

Recently redone, Clean rooms but Dedham is truly Dead...zzzzZz

Beautiful place, great for photos in the back lawn, very accommodating for wedding parties.

3 reasons why a super 8 or Econo Lodge might be better than this hotel

1. False Advertising ( You do not have a Sauna as reported by your website)
2. Rude Staff (Front desk needs some serious hospitality training)
3. No Shampoo (Are you running a hotel or an Airbnb property? They were out of shampoo and the house keeping confirmed the same)

Wonderful staff overall, very friendly, helpful and attentive, Front desk Harriet was the BEST! great food at the restaurant, very clean room, lived the shuttle service, only stayed one night but great overall experience, would reccommend and stay again!!

Conference rooms are nice but the prices for food and drink are outrageous. I understand paying more for convenience but there are ethical limits

Stay was nice wish the staff would have been better at informing us off all the ways to get to the footbal stadium

I stayed at the Hilton Boston/Dedham for Braking AIDS Ride 2016. This is my third year. They are always welcoming and very accommodating.

Terrible under refurbishment hotel with luxury prices for low budget service

Worst food I have had in a hotel ever. Rooms were clean and conforming. Parking is free. Staff was accommodating

My husband and I stayed here overnight for a wedding. The front desk staff was friendly and the room was clean, but when we arrived back at the hotel after the wedding we wanted to grab snacks. Even though it was supposed to be open until 11, there was no one working at the lobby store. We also wanted to order food from the bar, but the bartender refused to put in an order for us and told us to order using room service.

Rooms were nice and clean, staff was friendly and attentive. Location was good.

Nice Hotel. Value for Money. Indoor Pool, Gym, Basketball. Big Rooms

This place was awful. Check in was non- existent other than here's your keys. Blood splatter on curtains, broken sink and tub drains, scale on shower head. We had to plug in refrigerator and clock. Hallway smelled like dead fish. It just felt like it was rented by the hour. Couldn't leave fast enough in the morning. I'll never stay at a Hilton again.

The staff was all very friendly and helpful. Hotel was clean and quiet.

Update on 2/12/2020:
I called again and finally saw progress - they refunded two of the three double-paid rooms and promised to check into the third double-paid room. The trick to get real help seems to be: If you have a payment issue, they will tend to direct you to the front desk, but you need to insist to talk to accounting. The accounting lady Lisa has the necessary skills and experience on accounting/finance/their charging system, and was the only one able to efficiently locate all my transaction records in their system. Frankly she was the best in terms of inter-personal communication among the people I called/talked with at Hilton Dedham these days. She's the only one who carefully listened to everything I said, obviously wrote them down on her end (for example she did not repeatedly ask for people's names associated with the rooms over and over again as her colleagues did), and was the only one who said to me "I believe you." Given the progress in solving this issue and Lisa's efforts, I now raise my rating by one star.

Previous comment posted on 2/11/2020:
Hilton Boston Dedham hotel double-charged three prepaid rooms I paid through Priceline (I have the bank statement as proof). After four attempts to contact the hotel, they have not been able to resolve the issue.

We had five rooms booked in total. Three were prepaid; two are post-pay. During our checking-in last Saturday, the hotel staff could not find my prepaid information. A receptionist called Priceline, but after she heard one room was supposed to be post-pay, she told Priceline "then we don't need you" and started to charge for all five rooms. I told her that three rooms were prepaid - it says so on my confirmation email and on my bank statement last month. She then told me I had to call Priceline because "she has tried everything". So I called Priceline. Priceline confirmed that three rooms were prepaid. Priceline then called the receptionist to relay the information. Finally the receptionist acknowledged that three rooms were prepaid, and said "you are all set" while giving me that tone and look of "just go away". I showed her the five new pending hotel room charges on my credit card (using cell phone banking app) she just put down (these are full room charges, not the $35 per room incidentals), and asked her if three of the room charges will go away. She said "maybe". This is my first attempt to resolve the issue. From my perception they are totally willing to over-charge their customer without bearing any feeling of responsibility, and are very dismissive even aggressive when talking to me. I had to stand there for 2 hours trying to make phone calls to sort things out myself.

The next day (Sunday) when we checked out, I asked another receptionist if he could confirm that three of the five rooms were prepaid. To my surprise, he could not find the prepaid information, again! So all the effort above was in vain! The previous receptionist did not correct their record, and did not relay the information she received from Priceline. So I had to explain the situation again. The new receptionist promised he will call Priceline to sort it out. Then I departed.

Then on the third day (Monday), I still see the five pending room charges on my account. I called the hotel. The person in charge of this was not there. I left a message with my number, explained the whole thing, and asked the person to call back. Of course nobody called back.

On the fourth day (today), all five charges became final. I called the hotel. They first said they searched their whole system with my credit card number, and could only find three room charges. They acknowledged that one of the three was a double-charge and will return me the money. Then when I started to mention the amounts of the other two double-charged rooms, she found them, and said they were not prepaid based on their record. She then said she will call Priceline today and get back to me. I asked if she could do it now. She said she "could try today"....

It was nice and clean. Room service was shut down and house keeping was limited due to the pandemic. It's a beautiful secluded property. The people were friendly and accommodating. If you book through Expedia just know that your room won't have a balcony unless you book a suite. Regular rooms don't have balconies. It was still nice overall.

Nice hotel, recently renovated. Pleasant smell, helpful staff. Great place to stay if you are looking for a nice affordable hotel in Dedham or nearby Boston. Clean rooms, spacious event halls, ample parking. Comfortable and quiet rooms to help you enjoy your visit, sleep well and have energy to work and play.

Remodeled last year and very well updated. Good meeting facilities and good quality restaurant

I enjoyed my stay at the Hilton in Dedham. The rooms were nice and clean and the staff was friendly and accommodating. I would recommend the hotel to others.

Hotel is very nice. Location is good. Good at the bar isn't so hot, but it's a hotel, so...

We won a free night stay there. We stayed in a single room with a king bed. Bed was comfy and room was nice an clean. Also, at a comfortable room temp. The TV was nice and big and bathroom also very nice and clean. The only thing that bothered me was the coffee machine in the room was not working right. Wi- fi fast but I was not on the private network which I think some would need to pay for. They had a pool but did not use it. Otherwise was a good place to stay for the night.

The Hilton Boston/Dedham has been extremely helpful with our group arrangements. Their staff has been friendly and expedient. Quite impressed.

Room service menu awful and multiple appliances in the room didn't work

It's a very nice hotel where I stayed during the night of July 4th, it's probably the best hotel in the Boston area, the rooms are very nice and the hotel itself feels very very premium, and the staff there is very nice and friendly and very helpful, they always love to help and to make your stay as good as it can get. Really recommend it.

The bathrooms were out of service so we had to go down to the basement to use the gym locker rooms. By the end of the night the lines were getting really long.

Nice amenities for diamond members. Free Starbucks and werkly reception

The staff was great,which made my stay very delightful,looking for my stay in 2019o