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What reviewers say about Hilltop Spa

Generated with AI from 10 reviews on Trustburn · updated 36 days ago

Reviewers consistently describe Hilltop Spa in positive terms, praising the friendliness of the staff and technicians, the quality of massages, pedicures, and manicures, and reasonable pricing. Many customers are repeat or long-time members who mention specific staff members like Marissa, Ashley, Mya, and Valerie by name, and express strong loyalty and intent to return.
What does Hilltop Spa do?

There is no description on file for Hilltop Spa, so I cannot confidently describe what the business does based on the available information. The reviews mention services like massages, pedicures, manicures, nails, and a steam room, sauna, and exercise equipment, but the official description is not provided.

What are the most common complaints about Hilltop Spa?

Based on the reviews on file, complaints are limited to a single 1-star reviewer who was disappointed by an appointment cancellation due to sick staff and the inability to reschedule for two weeks with no offer of a first-cancellation spot. One 4-star reviewer gave only a mild rating, and another long-time member noted same-day massages are hard to book because the staff is so busy, though that was framed as a sign of popularity rather than a complaint.

AI-generated from reviews on this page. Verify anything important with the company directly.

Joy Getha
Reviews 1

Membership here, and a monthly one hour massage is one of the best things i do for myself. My massage therapist is amazing, and has become a true friend of mine. If i have a complaint, it is that they are so good and so busy, if you call to try to get a massage on the same day you will likely be disappointed.

Windy Earls
Reviews 1

I can't get enough of this place. I've been a member on and off for a few years and just love how all of the therapists and technicians are very friendly, helpful, and want to address my personal needs and wants. Some of the therapists even take weekend appointments. Perfect for the working woman. I'll keep coming back, for sure.

Jason Morris
Reviews 1

Very disappointed to walk in and find out my appt was canceled (sick staff) , and the front desk staff couldn't reschedule me for 2 weeks (next Saturday with availability). Would have been nice if I could have been offered a chance at the first cancelation. Poor service.

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About Hilltop Spa

Address
400 Trinity Dr Ste A