Hilltop Bar and Grill

Hilltop Bar and Grill Reviews

Reviews 553
4.1
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I don't know about this guys rant, maybe he pissed...

I don't know about this guys rant, maybe he pissed off everybody with his attitude, I have been there 5 times in the past 5 years and I am planning to go back by Christmas.
Thats right Christmas, not "the Holydays"
Merry Chrisrmas everybody!!!!

This place is Fantastic!!! Had Resv at Mission Inn...

This place is Fantastic!!! Had Resv at Mission Inn and decided to skip it and take a chance here for Thanksgiving brunch.
So glad we did! Blows the Mission Inn away and for $25 less! The atmosphere and service was excellent.
Unbelievable spread, we tried everything and it was all great! The prime rib, turkey, salads, desserts, menudo, tamales. All delicious and well seasoned!
Well worth the drive in this pouring rain!
We are super impressed! Free bottle of Champagne with brunch guys!
Happy Thanksgiving!

Very good banquet style restaurant. The table serv...

Very good banquet style restaurant. The table service was spot on. We were made up of a party of about 30, so the waiters did a good job of serving everyone efficiently. They were very professional and courteous as well. The food was good. I had the chicken dinner which came with chicken breast, mixed vegetables with asparagus, mashed potatoes, and artichoke. It was cooked just right. Especially the chicken breast which was very tender. Then for dessert we had cheese cake which, for most of us in the party, was the best part of the meal. The room that we were in had a 180 degree view of the San Bernardino valley which looked amazing in the evening. I will definitely return again. I would very well recommend this restaurant, especially for events such as parties, receptions, banquets, or just general formal dinners.

I went here for a wedding and the outside gazebo a...

I went here for a wedding and the outside gazebo area is perfect for a cozy ceremony with a beautiful view of the valley and afterwards they even had the reception inside. Overall the experience was great and the only negative I will say is for what they paid on the food, it wasn't the best.

This place is located at the top of a hill in San ...

This place is located at the top of a hill in San Bernardino once its night time the view is amazing you cant even tell its San Bernardino looks as if you are some place else the food is amazing I love the fire pits outside there Sunday buffet is worth 25 dollars a plate I believe and it's worth every penny its comes with endless mimosa's the champagne it specially made for Castaway

Went for brunch.....this wasn't our first time her...

Went for brunch.....this wasn't our first time here for bunch but it has been a couple of months. They have increased the price and it is definitely not worth the money now. This view is still spectacular. The food and staff on the other hand not so much. I figured with the increase price there world be a nice variety of food, but it seems like they have cut back. Our waiter for the day was hit and miss we had to search for him most of the time. Next time I go to brunch it will not be here it will be the at the Mission In or Winson Creek

I performed at this banquet hall and want to share...

I performed at this banquet hall and want to share my experience with everyone. The staff has excellent customer service skills. The food is amazing with a great menu choices. It s a perfect place for private parties. Location is unbelievable. The name explains it all. I highly recommend The Hilltop Collection Banquet Center for your events.

Food taste wasn't that good here. The location in ...

Food taste wasn't that good here. The location in Burbank is better. Service at the waffle station was slow, took 20 min for HALF a waffle. Very disappointing, specially for that price.

I will try to get you to know that this restaurant...

I will try to get you to know that this restaurant and me have history from the late 1990's. It was a go to for Mexican food then and now that I was in the area was wondering if they had changed. The restaurant has remodeled but the food is what you will appreciate. Thanks for the memories.

Love the Castaway

Love the Castaway
You can eat the most delicious food, sit and visit with friends as if you were in your own house and you don't have to move a finger.
The mimosas keep coming and you dont think about the time
Wonderful place to go and forget about anything that bothers you.

This is still the class restaurant in all of san B...

This is still the class restaurant in all of san Bernardino county 2 problems they schedule 2 events at the same time which causes chaos in the parking lot .the parties that have rented the place for the evening should get a better deal on the cash bar very expensive

I've been to this restaurant a few times now. This...

I've been to this restaurant a few times now. This restaurant needs a major renovation inside. For a place with such gorgeous views and nice curb appeal, the inside is beyond lackluster. The food is pretty good and I've gotten something different every time. The drinks are not good.... Unless your idea of a cocktail is different juices mixed together. Seriously, overly sweet and ineffective.

This used to be a great restaurant, but this time ...

This used to be a great restaurant, but this time was a huge let down. Calamari was way too salty, the waiter brought us a dirty spoon, and my steak was way under cooked. The cocktails were amazing and that is the only reason they are getting two stars.

The Castaway in San Bernardino has been a favorite...

The Castaway in San Bernardino has been a favorite place for our family for over 20 years. The managers and servers are so welcoming a friendly. They make us feel like great friends every time we go there. The food is very good. We usually ask for the Sunset menu which includes a salad, a choice of four entrees, and dessert all for a great price! I think it's offered until 6:00pm. Along with the great service and food, another favorite part about the restaurant is the incredible view of the valley. On nice days, you can dine outside, but most tables in the restaurant offer the amazing view. This is also an great place to have a private party or wedding. We hosted our son's wedding rehearsal dinner in one of the VIP rooms and it was a night to remember! We have many wonderful memories at the Castaway in San Bernardino. It's tucked away in a secluded area, but it's definitely worth the drive!

Made a reservation last year for Thanksgiving Brun...

Made a reservation last year for Thanksgiving Brunch for 15 arrived early and was told they were several hours behind. Prepaid for reservation made no difference! DONT WASTE YOUR TIME AND DAY STANDING AROUND LOOKING AT EMPTY TABLES HUNGRY!!!

Family disappointed and day ruined!

The only positive thing this restaurant has going ...

The only positive thing this restaurant has going for it is the view. My family and I had not dined at here in many years, and based on their web site's description of the restaurant, great ambiance and menu, we decided to try it once again. We made dinner reservations for 7:15, for a party of four. We were promptly seated and given menus. We noticed that the dining room was fairly empty with the exception of two other tables with only two people at each. We figured it being a Thursday night, after the dinner rush hour, we wouldn't have much of a wait for our meals. Our waiter didn't come around to offer water or take an order for drinks until 15 minutes after we sat down. Our water was served about 10 minutes later, and our drinks 15 minutes after that. The waiter said he would be back to take our dinner orders, but didn't return for another 20 minutes. Our meals weren't served until about 9:00, and were a total disappointment all the way around. My prime rib, ordered medium was well-done, my husband's prime rib, ordered medium-rare, was more than well-done... Pretty dry. He is not one to complain at restaurants or send anything back, but he couldn't bring himself to attempt to eat something that resembled cardboard. We waived the waiter down and showed him the dry cut of beef. He made no appologies, just grabbed the plate and took it to the kitchen. He returned within a couple of minutes, this time with a smaller cut of prime rib, which looked like an end piece, still over done. Too frustrated and hungry to send it back a second time, my husband kept the serving. His baked potato looked and tasted like it had been prepared the day prior, dry, hard, overly microwaved, but was cold and the butter on it didn't even melt. The broccoli on everyone's plate was also cold and under done, raw. The shrimp in the Shrimp Diablo ordered by another guest in our party was cold, and dried out... tasted like it had freezer burn and had just recently been defrosted and tossed into the pasta. The fettuccini was over cooked, and about the only thing that made that dish palatable was the Parmesan and fresh basil... No effort, flavor or creativity was put into it.

We brought up our dissatisfaction to the waiter, and he didn't even apologize.... merely blamed the entire thing on the chef and kitchen staff! He said it wasn't his fault. We expressed to him that aside from the poor quality of the food, we had slow and poor table service. We stressed to him that as the waiter, he was overall responsible for both. He again said it wasn't his fault, and that the management could offer us a glass of wine or complimentary dessert to make up for it. REALLY?? We weren't wanting any comps, an attempt on his part to make things right by asking the kitchen to prepare new, fresh meals, or even just an apology would have been nice. We spent over $250.00 for substandard meals and a poor, disappointing dining experience....and for him to not even acknowledge that mistakes were made?

We expected a whole lot more from a restaurant that advertises "award-winning cuisine that is prepared fresh daily".
The waiter's lack of caring to make things right was insulting, no matter the cost of the dinner. Whatever happened to customer service or customer satisfaction? I truly don't know how they're open for business. This restaurant has potential to be an excellent place for dining and successful restaurant... It already has a great location, but unless the management and owners wake up and hire skilled, competent, and customer-oriented employees, it will fail. We will never return...NEVER AGAIN!

I absolutely don't write reviews, not one review, ...

I absolutely don't write reviews, not one review, but after the service and care I received last night, I feel I should give credit where credit is definitely due. Last night was the birthday party for my mom and aunt's 60th (Yep, Twins!). From the very beginning with our event coordinator Mary, to our Party Captain ReaAnna, everything was so wonderful and smooth. The service was exceptional! My sisters, cousins and I, who were hosting the party were so pleased. Everyone had such a good time, the food was excellent, and our guests and our moms enjoyed themselves greatly. It was one of the best service experiences I've had from anywhere. Thank you Castaways staff for making our experience so awesome!

Had a company Christmas party there. Everyone ha...

Had a company Christmas party there. Everyone had a great time, food was good and enjoyed the the nice view! It could use a little updating, but other than that everything was great!

Horrible service and the food was tasteless!!! I w...

Horrible service and the food was tasteless!!! I went to celebrate my moms birthday and i regret it! Im only giving 1 star because of the view. If it werent for that i wouldnt even put a star! Never again will i go! I have already warned my friends and family!

Beautiful view the food left something to be desir...

Beautiful view the food left something to be desired. Me and my husband both had lobster our bill was 160.00 and the lobster was the worst I have ever had. Should have went for the prime rib.

Hilltop Bar and Grill

Hilltop Bar and Grill

4.1