Hill York Review

We have used Hill York for over 20 years but the last 2 quarterly service visits have been painful. After last quarter's pre-paid maintenance visit, our A/C unit mysteriously stopped working. When we called for emergency service the following day, we were told that for a technician to be dispatched on the weekend, we had to authorize a payment of $460 for the visit, plus any additional time needed for diagnostic work or parts. I was also told that "warranty work" was not covered for a weekend visit. We agreed to pay and disputed the charges and Hill York gave me a $60 credit against the bill. Fast forward to yesterday's prepaid maintenance visit. A small part was "proactively replaced" as part of the routing maintenance and wouldn't you know it. Today, Saturday, our unit stopped working again! We called the 24 hour service department and were given the same message: Warranty work is not done on the weekends; yesterday's visit was "warranty" so if we wanted to have the service technician come over today, he could, but only if we authorize the same $460 for the visit plus the rest. We will be contacting the Better Business Bureau with this. Lessons learned: never prepay for anything and don't let a technician visit your home on a Friday. What an absolute disappointment.

I spoke with dispatcher on phone - he quoted me $170.00 for two hours. He also stated that I will be responsible for any additional parts if A/C unit needs it. Technician (very professional) came out stated that he needed to add Freon at $50.00/per pound. I needed 2 pounds. I was expecting a bill for $270.00 instead I got a bill for $440.00.
Company has hidden charges for residential customers, if you call them make sure you get something written before they perform any work, big or small. I believe people who know their craft should get paid, but really $340.00 to put 2 pounds of liquid in an A/C unit.

I would never use another company! If you need an honest and loyal company look no futher! My first encounter was with Greg, he was so helpful and reassured me someone would be out as soon as possible.

Sean came out next day and worked until he found the issue. He was informative, knowledgeable and punctual. We had an experience with another AC company that took our money and didn t fix the problem. So thank you Sean & Greg you for such a great experience!

I recently sold my Condo in Miami Beach and found that I had an open Permit for an A/C unit that I paid Hill York to install several years ago. Hill York did a good job working with the city inspector to to close the permit but no the code had changed and required a metal stand instead of the one the used . Hill York wanted to charge me $2,250 for their mistake due to them not closing the permit. The Manager never called me back and If you do use them make sure they close any open permits

We moved into a home with an older a/c unit that wasn't cooling well. I called Hill York to come check it out. The technician Brian looked it over and told me the unit was fine and just needed some maintenance items addressed. He spent about 2 hours and got it working perfectly. Very professional and honest company.

We hired Hill York to install several new A/C systems located in South Florida. We have had issues with almost every system that they installed. They installed a new system that is less then 8 months old, which had a belt break and damage some other components in the air handler. According to them, this is a maintenance issue. After only 8 months, we are already having to deal with these issues. I can't wait to see what happens in a year or two. Very disappointed with the service at Hill York. I plan on contacting Trane with a complaint about the installation and services we received from Hill York. Free advice, If your looking for a company who prides theirselves on customer service and making things right, do not use Hill York.

Very Skilled Professionals who offer solutions to all problems. Been in business 83 years and wouldn't go any where else for service repair or new installations.

Serious Experts. Frank S. is a superior problem solver, his team and administrative professionals are a pleasure to collaborate with. When others have missed the mark, Hill York will resolve every time. Commercial or Residential. Thanks to Hill York, our 5 unit 14 zone controlled by home automation system is running accurately and well.

I was charged two hours when at the time of the job (cleaning) I was next to Mr Nelson Perez who worked barely 35 minutes. Again, I was there next to him.
By the way, the cleaning did not go well, I guess since 10 days after my ceiling tile is showing water stains in a new spot

I knew it would be expensive but this is daylight robbery: $190.00 for the first hour and then $140.00 per hour after that!!!! This is the last time I will ever deal with Hill York again! And this is after we had to re-schedule as they couldn't stick to the original schedule... Brian Callahan did an awesome job, though, and got my a/c going in a jiffy.