I'm a MTB instructor from Australia and recently had 2 boa issues, MELISSA NORRISH at BOA was above and beyond helpful for on both occasions, sorting out the problems and getting me riding again in no time. She's such a credit to a great company! Thanks again Melissa!
Called BOA to find out which system was installed in my boots because one of my BOAs broke. Not only gave me the proper information, but also dropped a new part in the mail and I got it the next day. Will definitely get my next pair of boots with BOAs. Over the top customer service.
Ordered a boa coiler replacement for my snowboarding boots. Great service!
Great service. Send me boa spare parts very fast and for free.
Had an issue with a dial and contacted BOA to see if it was normal operation, mostly out of curiosity as opposed to expecting a solution. Spoke to Lindsay Huffman who not only had a great attitude, but shipped me a replacement to the UK the very next day!
Categorically the best customer support I have ever received on top of what was an already fantastic product. Suffice to say I've told a fair few friends.
Great job, thanks!
Needed help with a replacement cable for an old snowshoe. The team was more than helpful and they not only claimed but PROVED that truly wanted their customers back on the mountain. Special shout out to Andy from the corporate office in Denver for her help, you rule Andy!! Keep up the great customer service fellas!!
The staff was very nice, I Got in and got out, handed me the boa cable for my boot and bam done. Tim, the guy who hooked me up, is easy on the eyes too. Very.
Had a dial break on accident and phoned BOA customer service to see what my options were. The service rep I spoke with was very friendly and had a new dial sent out and at my door in a couple of days. Plenty of tutorials on their website to assist with repairs. Pretty slick process, and my boot is fixed. This is my 3rd season with the BOAs and I've never had any problems - really like the design! Thanks!
Purchased a new pair of boots from a store online and the Boa system was installed incorrectly out of the box. I called Boa and they allowed me to come in and helped me fix my boots so I could ride the next day. Awesome customer service!
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