EDIT: I sent two emails to follow up with Toyota S...

EDIT: I sent two emails to follow up with Toyota Sunnyvale like they requested and didn't get a response either time. They're just trying to save face, not solve problems with all these review responses.

My family has stayed loyal to this dealership for 10+ years but their most recent attempt to nickel and dime us just cost them our loyalty.

We ve bought 7 cars from them, sold cars to them, regularly serviced our cars with them, and a few months ago spent $8000 on a repair with them.

Recently we asked if they could waive a $100 service fee on a software update for one of our cars because other dealerships offered to do this for free. We wanted to come to Toyota Sunnyvale to continue our loyalty to them but they said no and gave us a bogus reason why they charge for this update.

They clearly have no respect for customer loyalty or long-time customers, no matter how much business you've done with them, and we finally saw their true colors through this experience. So much for "striving for 100% customer satisfaction."