Herb Chambers Honda Reviews

Just got a terrific Honda Pilot and the professionalism and courtesy of Victor Olivares were outstanding. He made the experience of buying a car (which I usually hate) a fine and easy process. If you do choose to go with Herb Chambers Boston (which I also recommend in general), I particularly recommend getting Victor as your sales associate.

I purchased a car there in December and had an excellent experience from everyone at the dealership. My sales consultant was Keith Banks-Obanor who was outstanding and deserves 5 stars for how he handled the sale.

I am so tired of shady car dealers trying to screw customers. Herb Chambers lured me over with promises of a low monthly lease at $88/month and $3500 down. It wasn t a great deal but I was in a bind. When I arrived they added another $1399 in taxes and fees. I signed the paperwork and was prepared to go with it until the original dealership I d been working with lured me back with an offer too good to pass up. I never picked up the car and was within my rights as a consumer to back out of the deal. That was the end of May 2019. It s July. After several calls and texts I got my credit card charge reversed, but they have still not reimbursed me for my $1399.00 deposit and have not closed my lease agreement with Honda Financial. If you re thinking of buying a car from Herb Chambers- RUN in the other direction! They are a complete rip off organization.

Had an excellent buying experience with Kieth. I look forward to dealing with them again.

A friend referred me to Herb Chamber Boston to talk to a specific salesman, Keith Banks-Obanor for a purchase of a new 2013 Honda Accord, EX-L V6 with Navigation. My experience of this purchase was smooth as I expected, especially with a trade- in of my Mercedes Benz. The location is closer to my house which I liked the most. The staffs are friendly and professional at what they do. Keith fulfilled my wishes without a hiccup. He knows what I was looking for and understands satisfying the customer is a number one priority but of course they still have to be a profitable company at the same time. I got the prices that I wanted for my trade-in and the sale price of the new Honda. There were just smiles on our face and it only took a little above 3 hours for the purchase and trade-in transactions.

A several months later, I ve referred my sister to meet Keith for a similar type of transactions. This time my sister got 2014 Honda Accord, EX-L with Navigation and traded in her Nissan Altima. Again, Keith also fulfilled my sister s wishes.
Thank You Keith for all your help and your professionalism is awesome!

Thanks,
Bobby C.

Great place to buy a car. My salesperson, Wilfredo Soto helped me buy my new Honda Insight. He went above and beyond to help me find a good insurance rate when I thought I couldn t afford insurance on the car. If you are thinking of purchasing a car here, defiantly ask for Wil.

My husband and I dreaded having to deal with a pushy salesman at a car dealership! We researched the vehicle we hoped to find...the Honda Odyssey.... and we found a great used one at Herb Chambers Honda Boston. Well, were we lucky to get Eric Poulson! He put us at ease right away, as we are "financially challenged" as they say! He was able to come up with more than one offer to accomodate us, and he was patient and kind. We appreciated that soooo much! Thank you Eric. I have to also mention Dwayne,,,the gentleman who explained the warranty program over, and over(especially for my husband) to us and was also extremely patient, thorough and kind. Both of these guys made our day....and we would highly recommend Herb Chambers to friends and family.

I worked with Patrick Comerford and he was very professional and courteous. I was very happy to purchase my 2015 Honda Fit LX 6 speed manual! I would recommend him to anyone and would be looking to purchase another Honda from him in the future.

After a grueling afternoon of getting my car registered, I just wanted to get the required inspection done without taking more time off work! Herb Chambers Honda was very kind about taking me same-day, finished in less time than estimated, and advised me about how I could drop my car off and pick it up at my convenience at future appointments. All around a very good experience!

Do Not trust this place. Beware of their hidden fees.

I continue to bring my Infinity here for service as they provide excellent service.

I went there a few weeks ago and I got welcomed by this young man named Victor. He was very respectful. I have been interested in getting a car for a while but did not know where to start or what car was ideal for me. But Victor helped me and was honest with me from the beginning. Thats what I liked about him. He made me feel like I can trust him. I now can say that I got a great car and know what I am driving thanks to Victor. I strongly recommend him to anyone. He tells you how it is.

I'm an upcoming Junior college student. I could not work in a finance bank for A CO-OP this summer because I did not have a car. Instead I valet'd cars the whole summer. I met Herb Chambers himself at Ostra restaurant in Boston. I valet'd his mclaren 650S and told him I really needed a car, but I'm young and dont have a long credit hisory. He contacted the general manager at Honda and made it happen. I did not get the car I wanted but I still got a great car. And for that I am forever grateful. I would refer Herb Chambers dealerships to everyone.

My dealer's name is Jose Yapul. He is so nice and kind; my boyfriend and I spent like a few hours there for Honda CRV Touring. Even if there is some difficulties happened, he still explained and solved the problems respectfully. Thanks for being such a nice seller here! I would really like to recommend you guys to deal with him!

I'm writing to tell how what a superb job Teresa always does. I brought my Honda to get an oil change this morning, and she saw to everything, efficiently with warmth.My eyes lit up when I saw her in Service because she had been gone for a while. Teresa is the best service person I have ever run into at any car dealer I've worked with. Trust me, she hasn't paid me to say this. This is simply how I feel.

A big black mark for Herb Chamber Honda is the salesman who sold me a new Civic Hybrid in 2008 never told me how outrageously expensive a new battery is. Had I known, I'd have bought a plain Civic. Whenever I need a new battery, I'm going to get whacked by the astonishing price for a new one. I fel cheated.

The oil change was very good this time on the Honda Element. Most dealerships do not clean up the oil on the cross bar when removing the oil filter. The tech who did this oil&filter change took the time to clean...so no oil drips in the driveway this time.
The move to the new location is far compared to Comm Ave but worth the time because of the attention to detail to cleaning after the oil & filter change.

Victor was my sales rep and he was very nice and helpful throughout the whole process.

This was my first car buying experience and and went very smoothly and quickly,
I got to the dealership with the intention of buying a used car. After not loving a few of the options within my price range, salesman DeWayne suggested leasing a new car. He was very helpful with, and knowledgeable about, the options of the lease and we picked the model, price, mileage, etc. that made the most sense for me to go with. After a test drive of a new Honda Civic, I knew that leasing was the way to go.
I am very pleased with my experience at Herb Chambers Honda and will routinely return for service and suggest it to my friends.

Great service. I have been enjoying since last more then 20 years all my Honda car related needs including buying new cars and follow up regular services. One of the best car dealers in the metro-Boston. I recommended highly. Enjoy your own experience and be a part of big family. Dr. Tyagi, Brookline, MA.

Tony Yuan is the most friendly advisor ever. Able to help me to get things done quickly.

After visiting the Herb Chambers in Burlington, I was so impressed by the customer service and I made up my mind that my vehicle purchase would be from Herb Chambers. The vehicles I was interested in, however, were at others Herb Chamber locations.

Boston was the one closest to home, and I found the SUV I wanted! When it came to signing, I was told they did not have the title for the vehicle and I would have to wait a few days. I never got any updates, and after I called back a few times I was told it arrived and I went in to sign the contract. All the papers were signed and I was told my car would be inspected and registered the next day.

Once again I got no updates from Patrick, my sales representative.
When I called to inquire, they told me he had the day off. When I told them I was thinking about changing my mind, Patrick called me and told me he was working on it. He calls me back and tells me they were waiting on the funding from the financing institution and I wouldn't get the vehicle until next week. When I called the financing institution, they told me they were waiting for Herb Chambers to forward them the contract, which they never did. When I brought that to the Patrick's attention, he told me it was mailed and they should receive it by tomorrow.

By this time I was so disappointed by the service I was getting that I called the manager to tell him I changed my mind. He told me he would shred the paperwork and I was all set. Funny, I thought Patrick told me he mailed it.

I never thought I would receive this kind of dishonesty from such a reputable dealership. Such a major disappointment. I don't care to do business with or even recommend them.

I've unfortunately had to come here rather often for recalls or repairs for my 2017 CRV. I typically had pretty brutal customer service experiences with the exception of one time. Ironically, that time I was dealing with a member of the service team (back of house) that had been called to man the front desk to cover for a period. He was lovely and efficient. Despite many otherwise frustrating incidents, I kept coming back because my Honda is still under warranty, and because the dealership was a long walk or a short uber ride from my apartment.

The last straw happened when I scheduled an appointment to have my check engine light issue resolved there this past Saturday morning. I got myself there first thing, and noticed the parking lot was suspiciously empty. To my surprise, I was greeted by a gigantic "WE HAVE MOVED" sign on the door. The dealership moved literally the day before, and no one thought to call, email, smoke signal, anything, people who had scheduled appointments. I called and the gentleman apologized, and offered for me to come get my car serviced in their new location... in Dorchester. For anyone who knows the geography of the city of Boston, this is not a quick journey. I asked him if he had shuttle service set up, to which he replied that they did not. I figured I was the only one who they had "forgotten" to call, until 4 or 5 other Hondas drove up behind me, none of whom were contacted. Even the appointment confirmation had the Commonwealth Ave address on it. I cannot even believe the level of unprofessionalism demonstrated by this dealership. They are lucky that there is a steady stream of business for people with no other choice in this area, for that conduct is unacceptable.

I'll take the inconvenience of going to a dealership farther away, and will never do business with a Herb Chambers dealership again.

I came in because I needed my A/C fixed and I wish I would ve came in sooner! Everyone was very professional and kind. I had the pleasure of working with Lascelles and Robert. They answered all of my questions with great insight. I m happy to be apart of the Honda family. I recommend this dealership to everyone! You ll be in and out quickly. Your car is in great hands here!

My experience at Herb Chambers was awesome! I was referred by a friend and came in to meet Favian who was very friendly and helpful. My salesman Steve Roach put me in a great 2010 Toyota Corolla. Great salesperson and a very friendly/funny person to talk to! My finance manager Mohammed made everything a great experience! Staci Johnson also helped me out, I love all the crew! love Herb Chambers and will be doing business with them again!

I took a half day from work to take my car in for an airbag recall issue that they said I was part of. When I got there, they changed their mind and said my car was not part of the recall - something another dealership, who actually fixed it, disagreed with.

The second time I made an appointment, I made it for a Sunday and clearly laid out what was wrong and what I wanted fixed. When I got there, I was told they only do basic things like oil changes on Sundays and that I would have to come back another day.

No, I don't think I will.

I leased a car from Herb Chambers - Rob Campagna made the entire process effortless! He helped me register my new car in Connecticut (drove it down, completed the registration process) - and helped me get secure a low monthly payment on my car. I would highly recommend seeking out Rob at Herb Chambers when looking to lease or buy a new car! Great service, no hassle!

Service was great and the staff was very helpful and knowledgeable

This St. Patrick's day I bought my first car with Herb Chambers. I had the pleasure of working with Eric Poulson. He listened to what I was looking for and the car he found for me far exceeded my expectations. Furthermore, he was straightforward, professional, and made an experience I was dreading into something easy and positive. Can't believe how fast this process was too! In addition to that, he even followed up with me to make sure everything was going well with the new car and made sure I understood how to have it serviced with them. I am enormously impressed with Herb Chambers Honda in Boston and I would strongly recommend working with Eric.

My husband and i recently purchased a CR-V and our sales person was SAURAV SHERCHAN. He was so kind and patient with us, he made sure we understood what car would be best for us according to income. He's really a pleasant person overall. He took really good care of us. I will make sure that my next purchase from Herb Chambers is with Saurav....you will not be disappointed. All the best Saurav !!!!!

They are very annoying and try to scare people. They never gave us a price until we called their corporate office at talk to Herb- google it.

Then Raejon a salesperson there told me there are discounts for Black Friday but when I spoke to her boss he said that s their final price!! Horrible customer service.

Ps- I notice a lot of bad reviews are being deleted it seems they pay for their reputation . Truthfully, no one customer in their showroom was happy they were all angry and it was a mess.

Over 15 years & 3 vehicles bought + regularly serviced there, Herb Chambers Honda is Excellent!! They provide proactive (not pushy) recommendations about maintenance and safety, as well as fair pricing, which we researched if needed. Customer Service is top notch! Technicians will help answer questions too. Highly recommend them...

Great experience. My salesperson was Brian, he did an excellent job at meeting my needs in finding the right vehicle to surprise my wife with. He was easy to reach when needed, knowledgeable and friendly. Even reached out the day after finalizing the deal to make sure my wife was happy with the car. I would definitely go back to see him for my next vehicle purchase.

I bought my car at Herb Chambers Honda and had a good experience and when it came time to sell it also had a good experience. The Sales and Leasing Consultant Fabian Garcia arranged an estimate, followed up with me, and reminded me of the date I had planned to bring it in (two months later). Then took care of all the details. I was paid what I consider to be a fair price for the car. Fabian made it simple. When I had the car, I also took it there for service. I thought of it as a spa for cars, since my car got a free wash each time. Good, efficient, friendly staff. Decent prices. People respond to you. The sleaze factor of used car places is kept to a minimum. I highly recommend.

had a great experience shopping for my 2014 ford focus

Buying the Honda Accord was an easy experience. Hudson, the salesman was a pleasure to deal with and gave us a fair price without any hassle. We loved the car it drives like a high end vehicle and it is very reasonably priced. With more than 70% of the car parts made in the USA we know this purchase will be reliable and last us a long time. A great experience all around.

My experience at Herb Chambers was great. I worked with Victor Olivares, who was professional, straight-forward, and efficient. I would recommend working with Victor to anyone who needs to buy/lease car from Herb Chambers.

Patrick and Victor are fantastic! They made the car buying process very easy and less stressful than previous car buying experiences. The finance team is also great! I highly recommend Herb Chambers Honda if you are in the market for a new vehicle.

Bought a new car, and everything went well, nice staff, Chris is great. Would buy from again. They pay attention to details and professional.

FALSE PROMISES FOR CREDIT CHECKS
I had gone there simply to check what would be the pricing options for Honda Civic and Accord. I wanted a decent priced Sedan. They made me fill a lot of forms. And finally asked for my SSN number. This wasn t new. I had visited 4 showrooms before going there. I told him politely, if you are going to do a hard check that would reduce my score, please don t use my SSN. They assured me with great confidence, their check is not at all going to change my score. I left and didn t buy the car. Well, as you can tell, 1.5 months down the line, my score fell 8 points. I filed a report request to credit reporting companies. My report clearly states Enquiry from herb chambers Honda. I called them, asking about this. They told me some legal cr#p and said you signed papers.
They will lie to the extent they can squeeze money out from you. By hook or by crook. STAY AWAY! None of the other showrooms Enquiry showed up.

EDIT: Herb chambers replied saying sorry for the trouble. LOL. I called your office. Your manager answered and clearly in a very IMPOLITE way told me to never call again. Keep your FAKE apologies to yourself!!!!

I found one their cars on CarGurus, the pictures and info was completely misleading. The car was absolutely beat. After I told them I wasn't interested in the car, they asked me to hang tight and see what they could do. They did absolutely nothing. Even the salesmen I was scheduled to meet wasn't there and I had to deal with 4 different people. Don't waist your time.

Went in for a repair related to a recall and had a great experience. Fred had me on my way in no time!

We came to Herb Chambers Honda in Boston at the recommendation of a neighbor, who purchased her CR-V here a few years ago. We also purchased a CR-V. Brian McCaffrey, our salesman, was fantastic and made the experience very pleasant from start to finish. Thomas Hall in service was also great!

I had a great experience with Rafael at Herb Chambers in Boston. He answered all our questions and even told us things we didn't know to ask. He listened to what we wanted and now I'm on my way to pick up my new Honda CR-V. I'm not a fan of car buying but I would go back to Rafael at Herb Chambers.

Very disappointed car was posted on 3 websites for sale we test drove the car wanted to buy it a guy who I dont even know if he said his name (maybe from finance) came in told us there were mechanical issues and would need to charge us an additional $2,000 if we wanted the car, he stumbled over what was wrong said it overheated which it clearly didnt during test drive. When we responded why we had to pay more he told us he would not sell us the car. I would definitely give the salesman DeWayne a 5 star review as he was very polite, and helpful and wanted to sell us the vehicle. . Very poor business practice. Clearly it was an inside interest that wanted the car as it was a great deal and good car.

Went in looking for an affordable car for my girlfriend and i. we do not have the best credit but they were able to work with us and got us an amazing deal for a 2008 Honda Fit! My prior experience of going to a car dealership was similar to getting a root canal but this was just like a simple cleaning ! They were so approachable not only in the store but called to confirm our appointment and make sure our experience was enjoyable! From my sales person keith to the used car manager jason we were treated with so much courtesy and respect they really went above and beyond! My girlfriend loves the car and i love the guys at herb chambers honda in boston for making this experience simple and painless! I read prior reviews to going in and i think you should reconsider this place! It has changed go in and see for yourself!

The people at Herb Chambers always understand what my needs are. These dealers are very kind and friendly. Special thanks to Danny.

I've been using their Honda service department for about 3 years and it's honestly the best service experience I've ever had! They have the nicest customer service reps (especially Susan M!) who genuinely care about making my car run well, and their schedule/availability can't be beat. And I always forget that they completely clean my car so it's totally spotless before giving it back to me each time. I used to be wary of going to the dealer, but I won't take my car anywhere else now.

I was met with excellent service when purchasing my pre owned vehicle. Salesman Scott Bregnard went above and beyond in helping me find a vehicle of my choosing and helped me fit in into my budget. He was extremely knowledgeable and helpful. Very pleased

I literally just bought the car a few hours ago. The sales person, Felix, is very professional and followed up with me and help made the deal. The reason I am giving a 2 star review is because of the Sales Manager I had to deal with who is completely unethical and cunning. I have a very busy work life and was dealing with them over the phone after an initial visit and I was confirmed that they will meet my price over the phone and asked me to show up at a time of their convenience., which I did. Again the rude sales manager started to negotiate and ultimately I just said whatever and singed the deal as I really didn't have the energy to haggle with this individual. I than asked for all weather mats to be the part of deal but they declined and said dont worry we will give it to you at cost price. Now at this time it has been 3 hours that I am in their showroom so I just obliged. They charged me $132 for the mats which are listed at 110 on Honda's website, this really pissed me off.

In the whole I work in a busy health care set up and have many overseas colleagues, especially who are up for lease renewal from 2015 and looking to lease a new accord but I will make sure they DO NOT END UP AT THIS LOCATION! Thats probably the reason this Honda dealership is not doing so well.

Herb Chambers always impress of their consistent quality bad customer services, regardless of the location. In this particular one, they failed to explain prior that my recall battery sensor came with a free-of-charge sensor replacement and they ended up convincing my wife to also replace the battery of the car. Luckily I stopped the whole circus over the phone. Also, their delivery time is never right: they say a 2 hour job but it's typically ready in 3-4 hours. Those are minor things that I would be ok with, but, if you charge $56 for an oil change, I would expect a better service.

I bought a CRV from Hudson Charles last week. Not only did I get a great deal, but Hudson and the entire dealership were very easy, quick and friendly to deal with. I highly recommend Hudson. Thanks again.

Purchased a great previously owned car with Herb Chambers Boston a couple months ago. The car is perfect for my needs and the staff at that location is great. Thanks to Jose Y. in sales and Nick in finance were very amicable and made the whole experience easy. I highly recommend them both!

very good service with a lot of great workers. Manny helped us out and he was excellent going through the process of buying a new car and talking about the car with us.

What I enjoyed most about my experience was that the diagnostic was thorough and the shop printed a sheet that explained why each thing was important and color coded the issues (red, yellow, green) so that I could educate myself.. I left and my car was driving like new again. Despite the busyness of the place, the process was overall easy and the work got done pretty quickly the same day. I would encourage the staff to smile more, and not take their jobs too seriously. You can tell the staff is all under pressure, It was certainly an efficient process, but a little more warmth and genuine hospitality is an important part of customer service. Overall, I'll definitely be returning for service in the future. :)

First time going to the new Morrissey Blvd location. Liked seeing some of the old familiar faces. Physical plant is a down grade. Very disappointed that my service came without the carwash even though the signage states. Best to let customers know up front they don't have the systems yet for what they advertise. Waiting areas are not comfortable and music competes with TV. Just because it's closer doesn't make me want to return.

My experience here was dreadful. I brought my vehicle in at 7:30am I was told pickup will be at 9:15am and I will be getting a call. Never recieved a call nor a response. I show up at 9:47am gave them more time then they needed and still had to wait!! after 2 more hours of waiting I get my car it's has two new dents the oil is leaking never did before !!!! The associate did not even understand me & his manager was a rude women who had no idea what she way saying !!

I had to go meet with the GM Joel Ginsberg just to hear him complain about his own life!!! Then he was describing how cars get damaged in the city nonsense!!!! The city does not hit my vehicle your employees did!! He did not offer anything and refused to even look at the car!! He blamed the entire situation on others with no desire to help!! I will never do my service at herb chambers again!! I was looking to buy two new Accords for my children and I won't be going to Herb Chambers !!

I lost my wheel lock key so i went to Herb chamber Honda after calling customer services. They took the wheel lock and they replaced with lug nuts. I went to valvoline for tire rotation. They did tests in front of me and they told me that the improper replacement of wheel lock with lug nuts lead to damaged wheel studs. Now, I went again to ask them about this issue, however, they do not have any logs of my car being serviced there. On the top of that they are asking me for evidence that it was their fault and now they are asking me to pay for inspecting about the problem with my vehicle that they created. This is neither right nor a respectable way to treat the customer. Staff was trying to help as they remembered me, however, the manager was very rude. This might not be a new thing for them, but I will end up paying for clearing the mess created by them.

This is the worst car shopping experience I have ever had- and found there was absolutely no communication between staff. I was bounced around between three different people. At one point- after I provided the numbers and names of the used cars I would like to see yet again- I was asked to sit at a desk and was left waiting for over 20 minutes alone. I was given no explanation as to where the sales representative went and proceeded to watch him and many other sales representatives walk by and argue. The car I was shown was disgustingly dirty, and the sales representative did not describe any features of the vehicle to me before, during, or after the test drive. I would never recommend this dealership to anyone.

Went on an incredibly busy Saturday just looking to sit in a Fit to see how comfortable it was. Drove away with an amazing deal on a Civic. Eric, our salesman was incredible and went the extra mile to make sure we were happy. The 5-yr. bumper-to-bumper warranty on used cars was a nice surprise as well.

We found a 2012 Honda CR-V at Herb Chambers that we absolutely loved. The whole process took about 2.5 hours and we were in by the next day to pick it up.

Unfortunately, shortly after picking it up we noticed a passenger side door dent and rust spot that we did not notice previously (but would not necessarily be unusual for a used vehicle).

We called Tom at Herb Chambers and explained this. They instructed us to bring the vehicle back by the coming Tuesday for the repair. While the vehicle was being repaired, Herb Chambers even provided a rental vehicle so that I could return to work promptly. After a few days, we picked up the vehicle, dropped the rental at Herb Chambers and were on our way.

Thank you for your honesty and dedication to quality service!

My wife and I recently purchased a 2017 Honda HR-V. We have been extremely satisfied with all aspects of this newest model. Its utility, size, mileage, and handling have been just what we were looking for. Our sales consultant Saurav at Herb Chambers Honda of Boston made the process easy, pleasant, fast and hassle free. I would highly recommend Saurav when you are in the market for your next Honda vehicle. Also the finance office provided excellent service.

We had a great experience, expedited car-buying process with knowledgeable and helpful individuals. These folks were very responsive throughout the entire process, keeping constant communication, which is especially important. They were not pushy at all, very cordial and respectable.

Highly recommend them, would definitely go back for any future auto-related purchases.

I'm giving 5 stars because my experience has been consistently awesome with these guys. From buying the car to all my service needs, they have been GREAT. I recommend them without hesitation! Nick Surdis, the General Manager, and Susan Tarquini ---Service Manager--have both been extremely reliable and pleasant to deal with.

We came into Herb Chambers Boston last week looking for a new vehicle for our family. Hassan listened to our needs and guided us through the process of purchasing our dream car. As a young, fairly new salesman, he has great potential and I am so glad we had the chance to work with him.

Highly recommend Brian Mccaffrey at the this dealership. He was very nice and awesome , in terms of car salesman, one of the best seller I haven't seen before. I definitely felt comfortable that he respected us and tried to make a best deal that made us surprise about the price. I appreciated. Thank you so much

We worked with Hudson Charles and absolutely loved the experience from start to finish!! He is the BEST!!!

I recommend Herb Chambers and Especially Mary Lopez. After searching for months for the ideal car, I must say that I was looking for the ideal staff that would give me the security of having not only the car I wanted but also the special treatment he receives from Mary Lopez and the Herb Chambers Managers. I am very happy with my Pilot, and it is not easy to start giving a Review, but I think that if someone does their job like Mary Lopez, I should recommend everyone to go to Herb Chambers and ask for Mary, it is very easy because they speak to you in your language , my wife will also soon buy her car, Thank you all also in Service to Robert.

I had a fantastic experience recently at Herb Chambers in Boston. I went in to discuss my current lease options and wound up getting into a new car! The process was pretty painless and Keith Banks was fantastic to work with. He kept me smiling the whole time. Thank you Keith!!!!!!

My experience at Herb Chambers Honda in Boston could not have been more perfect. The entire process was pure perfection from beginning to end. My sales person Victor was probably the nicest guy iv ever met in my entire life, I mean it was like if Jesus Christ himself had sprung down from the heavens to help me get my car. A real stand up guy. I aspire to one day be as great a person as Victor.

I paid in full on 24 May to buy new CRV 2017, Car didn't delivery until today. The sale's manger said there is transaction issue between two bank. I did best I can do. Is there anything to do can make process faster?

Had to take my car in for service and the team was very hospitable and I was in and out in under 2 hours!

Keith Banks-Obanor and Matt were so helpful as I was turning in my old car to lease a new CRV with AWD. This is now my 5th car with Herb Chambers of Boston and there's no doubt I will be looking into a 6th in the next couple of years! The service is simply fantastic!

Poor service, poor communication. Do not recommend.

I'm writing to let Herb Chambers Honda in Boston know that Keith Banks was very helpful in assisting me in leasing a car. This was the second car leased from Keith Banks. I am very happy with my CRV. Keith Banks is very knowledgeable and pleasant when it comes to customer service and giving to the consumer what they are looking for. Keith receives 5 stars from me!!
I will absolutely return when I'm looking for another lease....
Thank you Keith..

I had a really good experience at Honda of Boston when I went in to lease a new SUV and turn in my previous lease. Jose was great - very helpful and he kept the process moving along smoothly! Happy with my new Pilot!!

Did not wait as long as predicted. Service done efficiently and at estimated price.

Had a great experience at this dealership!
Staff were easy going and didn't try to pressure you into anything. They had great inventory and great staff.

Marco entraigues was my salesperson definitely a helpful knowledgeable guy

I had a rather unpleasant experience at this dealership.

I was looking to get a Civic 2017 Hatch, EX trim. I had contacted them over email and had an offer. I walked in to discuss the trade in value hoping to sign off the deal. I walked out frustrated due to the attitude of the sales associates.

I met with Alex O, who tried to show me the features of the car I wanted. However, he was not aware of the standard features. For example, he had no idea about the presence of the lane watch camera in a Civic EX hatchback. I know the features, so I could correct him.

I met with another associate, I forgot his name. He tried to justify a pretty hilarious trade in offer for my car. It was around $3000 below KBB. He was adamant that I was wrong to trust KBB and should trust him. When I tried offering him a sensible price (according to me, after understanding the value of my car as per this associate) for the new car, he seemed to be offended. I was under the assumption that low balling is the norm at this dealership. So I was very surprised.

For a company worth couple of billions, I doubt losing a customer is a big deal. However, it would be great if the customers are not taken for a ride as soon as they step into the dealership.

Got a new lease! Thank you Ahmed and Herb Chambers Honda in Boston.

Listen, a dealer is a dealer. These guys are good, car salesmen. You just have to do a little research on the car you want beforehand and know what you're getting yourself into.

Fantastic costumer service and dealership. Honestly, couldn't have asked more from a dealership, especially with my sales consultant Hasan Reid who has to be the most friendly, knowledgeable, and customer-oriented salesman I came across during my whole car buying experience.

Raul Pena is a great salesman. We went into Herb Chambers looking to purchase a used Honda and left with a fabulous deal. There was not a deal for this CRV with the mileage within $3000 in the northeast. Thanks Raul.

Gerson Ruiz made sure that the car was ready and prepared for me when i got there. The car wasn't ready so he offered to deliver the car to my house and drive the trade in away. He's even called up to check that everything in thr car was good. That's door to door service.