From start to finish. 100% satisfied!!!
This was my third vehicle leased with Hendrick Honda.
Jeff Kirby leased me my last two vehicles and once again,
Jeff was on top of everything from the get go.
Paper work was ready when I arrived.
My new car was washed and it had a full tank of gas as well.
I would highly recommend Hendrick Honda and Mr. Jeff Kirby,
for all your new or used car shopping.
This dealership has an excellent online sales process! Walk around video, detailed photos, and even assisting in getting the vehicle sent to a third party inspector upon request. Job well done Jimmy Bartlett and the Stevenson-Hendrick Honda team. Thank you for an ideal out of state car buying experience.
Service teams have done a lot to help with virus condition, including distancing markers, one-time use pens, and disenfecting the car's interior after completing work. It was curious that only a couple of team members were wearing masks or gloves. They did have chairs outside for customers, and I observed chairs being sprayed after use in another location. Good experience.
I came into the service department and was greeted by Ruth and she was super friendly and answered all my questions. I was there for my first service since buying my HRV, which was free. The whole thing was done within an hour and it was super convenient!
Jeffery did a fantastic job working with me to get my vehicle serviced! He really went above and beyond to make sure the customer s needs were met and exceeded my expectations. Exceptional customer service!
Overall great experience with the Hendrick team especially my sales specialist Dylan Kaplan.
Always very polite and courteous. Provides good explanation of every service performed
Darren in service is amazing. His attention to the details as well as his customer first approach can't be beat. Accidents always come unexpected however the service experience can be completed on time and with consideration with Darren and the staff in the collision center at Hendrick Honda South Boulevard. Highly recommended. 5 Stars.
Top notch oil change. Friendly service, superlative multi-point checkup conversations. Best dealer in CLT.
Went in to look at pilots.Worked with tanner Fisher and Dorian Gordon. 2 of the nicest people I have ever met. Easy to work with and made me feel right at home.
Excellent service. I did get a code for the car wash but when I drove around the to the entrance of the car wash, it was closed. But the overall service experience was still excellent. bca
We worked with Chip Chamberlain to get our new CRV and it was the best experience! He was knowledgeable and incredibly helpful. Couldn t be happier with our first car buying experience!
My whole family was recently travelling back home from Raleigh to Atlanta when the check engine light began flashing frenetically on our '08 Honda Odyssey minivan. We were about an hour outside of Charlotte and I looked up Honda Service Centers on Google and Hendricks was highly rated so I gave them a call. The were very helpful and got us an appointment set up over the phone right away. They were very friendly when we arrived and got us checked in quickly.
When I say I was traveling with my whole family, I mean me, my wife, 6 year old and twin 3 year olds, plus the family lab. We got set up in the waiting room and the dog was welcome, they had a playroom for the kids and one of the guys even ran me to a local fast food place, so I could pick up lunch for everyone while we waited. Really great service that ended up being covered under warranty, so it didn't cost us anything. They knew we were just travelling through that we wouldn't be repeat customers, but still went above and beyond for us. If I was going to be stuck on the road for three hours I'm glad it was here with these folks.
They took care of what I came in for with promptly service. Their waitroom was superb.
Ken Deal worked with my wife and I to get a great deal on the price and the coverage we wanted! Very friendly and helpful and able to answer any questions we had.
I had a great experience, Daniel Moreno is a great salesman and was really helpful!
Hendrick Honda's service department is extremely rude. There were six service representatives lined up behind computers and none of them talked to me today, even though only with was with a customer. The man I walked up to at the end of the line told me to wait for somebody to approach me. Nobody did. I took my car to their competitor instead, and bought a new coupe from their competitor.
I was told that my car needed a new cabin filter, along with about $800 of other service. I replaced the filter less than 4000 miles ago and pulled it out after the recommendation. It had one small leaf and a very thin layer of dust. I tapped it once and put it back in. I am disappointed and hate having to find another service shop.
Stefanie Brunner provided outstanding customer service!!
Saturday was my 2nd preowned purchase from Hendrick Honda. I was blown away again by the vehicle options, the nice facility/campus but mainly the staff. Mr. NATE PEARSON & MR. RONNIE LOPEZ did a wonderful job. My wife was even pleased (and that is saying a lot). I highly recommend Hendrick Honda! #5starexperience
Due to the pandemic, the waiting room was closed. They let me know in advance so I was prepared. They followed safety measures to keep my car germ free. There was a nice gentleman named Chip that let me know the warmest least windy place outside was (It was a freezing cold and windy morning this past Friday). Everyone greeted me outside and told me to stay healthy and safe. The staff was so kind and calm despite everything going on with the virus.
All personnel were friendly and informative, while answering questions appropriately with professionalism. Honda made sure to take my health into consideration as well during the volatility of the health status of the populous. Thank you Hendrick Honda Team.
Great customer service. Got my oil changed, tires rotated, and front brakes changed in 2 hours. While I waited Honda served fresh complimentary hamburgers and hot dogs to everyone. They have a kid's room for playtime so my daughter who is 6 was happy. And the coffee machine is right by the kids area.
Always an easy & smooth experience, even during these trying times. Service is always top notch and turnaround on getting my car back has always been done quickly!
M. Nguyen and B. Thompson both made my life shine so much brighter. From the outstanding service, to staying late and helping me get my TypeR. I will never forget my amazing experience, every time I start my car I will be reminded of these two stellar employees at Hendrick Honda!!!
Thank you all so much.
Also Carlos for helping me get my detail started even though he was walking out the door!!!!
After going to several other dealerships and not being satisfied a friend suggested trying Hendrick. I first communicated with Andrew online whom was very knowledgeable in the questions I had before scheduling an appointment. Akilah Lee was my salesperson and she was awesome. I told her about a few cars I seen online I had interest in but she insisted that she had one that I would love and she was right I fell in love with the car on the test drive. Ronnie Russell is also very awesome. After a little hiccup in my process Ronnie was able to get the situation right without any other issues. I would definitely recommend this place to family and friends. Overall great experience.
RONNIE RUSSELL was wonderful to work with! He help me find the perfect car for my family and went out of his way to provide excellent customer service. If you are on the hunt for a new/used Honda, I would definitely recommend Ronnie and the Hendrick Honda team!
I had the pleasure of working with Brad Thompson as the Hendrick Honda dealership today! He made the experience easy and quick when I came to the dealership after work on a Wednesday. He was knowledgeable about all the vehicles and was happy to take the time to show me all the different colors and choices to make sure I picked the one I wanted. With all the amazing tech features that come with these cars, Brad made it easy to follow and before driving out of the lot made sure to review all the features again, which I very much appreciated. Would definitely work with him again in the future!
I recently had the experience of working with Chip Chamberlin at Hendrick Honda. What a great all around person and team player! I had such a wonderful experience learning more about the leasing process and the new features on my 2020 CR-V. Each step of the process was explained, and I was introduced to each member of the team Nate and Jason, who helped to complete my lease upgrade with ease. Chip s knowledge of Honda, and camaraderie with everyone we encountered during my visit was phenomenal. I highly recommend asking for Chip Chamberlin when you visit Hendrick Honda.
Prompt, efficient service every time I have been here.
Had an absolutely AMAZING experience purchasing a brand new 2021 Honda Civic Sport Hatchback with the help of Adair and Sharath. They made the car buying experience completely painless. This is our second Honda from this dealership and we will always come back. Make Adair your go-to sales associate - you will not regret it!
I live in Atlanta and ended up buying my vehicle in Charlotte at Hendrick Honda. There was a specific color combination I could not find in Atlanta and I found what I was looking for a Hendrick Honda. I felt confident out of the gate, because my brother has purchased vehicles from the Hendrick family before, so I was walking in with a recommendation. The team there was very accommodating. Stephen Pecha and Ronnie Russell were willing to drive the car to my brother's house in Morresville for a test drive, prior to me coming up there. We were able to negotiate price and timing remotely so that I could just come and pick up the vehicle. I found Ronnie to be very patient when I ended up with some unanticipated questions. He gave me his full attention when he really was only expecting to spend an hour with me, he spent multiple. I was really impressed with Stephen and Ronnie's willingness to give me a personalized experience and meet my specific needs.
Dennis Sanford is the best. I have dealt with dozens of dealers and service people around the country in my 55 years of owning an automobile.
I have never come across anyone who is as competent and knowable as Dennis.
He should be teaching other service people how to deal with and treat customers.
Hands down, this was the best car buying experience I have ever had. The
entire staff at Hendrick was amazing but RONNIE RUSSELL is the man! He went out of his way to get me exactly what i wanted and treated me like family. Extremely happy with my new 2017 Honda Civic. I highly recommend this dealership and of course Ronnie!
The whole team at Hendrick Honda helped me get a good deal and more important to me, in and out on a timely basis.
Thank you: Chris Robinson, Nate Pearson and Ronnie Russell.
This service department is professional and kind, one that I may actually be able to trust for a change.
Yesterday I had the best experience I have ever had at a car dealership. I worked with Jessi Johnson and was extremely happy with process. I was looking for a new car after mine was totaled in a accident. Jessi sat down with me and spent a good portion of here day working with me getting used to the new Honda Civic I bought. She made sure I understood every part of the car and every little electronic part. She was very friendly and made sure that I came away with the best deal and best knowledge of the car I was taking home. This dealership is an amazing and is my top pick to go to. Ask for Jessi, she will work with you and make your experience amazing and you will not come away upset.
My advisor was Jonathon Georgio. The airbag recall service took a little longer than the original estimate, but no problem. I enjoyed the complimentary cheese burger, hot dog and pop corn while I was waiting. That is a very handy and thoughtful service. Only problem was that Jonathon said he tried to find me a couple of times during the service (to ask a question) and couldn't find me. I presume that was either while I was at the outside grill or in the rest room. I have been using your service for about 15 years or so (off and on) with (now) three differnet cars and have always been satisfied completely.
After visiting Hendrick Honda of Rock Hill to see a used car, we emailed a sales person about coming back to the dealership to see it again. I was inadvertently copied on an email exchange between two sales people, Pete Pistone and another individual where Pete wants to hit us between the eyes so we don t waste time . Utter disrespect. Contacted Pete and he made no apologies, just said we weren t supposed to see that. Even though I purchased two vehicles from them in the past. I will never deal with them again. Asking was too much for the vehicle to begin with.
When I walked into Hendrick Honda last Friday, my head was hung low... I have had so many car troubles the past year and half....I didn't think there was anyone who could help me. Then I met Lee Black. He was most professional; attentive, positive and very knowledgeable. We walked around looking at different model cars that I pointed out. He asked me questions, he listened to my answers, and gave me examples of why a car may or not be best for me. I soon found the car we knew would be best! A 2013 Honda Pilot, Touring Series! It was just perfect... but would I be able to afford it.
Next, I was introduced me to "The Man", as Lee describes him, Gus Forbes. Gus was most patient as we reviewed the options on the car and the purchase price I would pay. He was honest, forthright with answers to my questions, and his professionalism should be emulated by all.
The entire experience with the purchase of my car from Hendrick Honda has been exceptional. Every person I encountered during the car purchase process, provided a level of Customer Service and represented Hendrick Honda in a way that I truly didn't think existed. Rick Hendrick should be extremely proud of his team at Hendrick Honda of Charlotte.
Salesman: Umberto Spinillo
Umberto was very attentive, responsive, courteous, thorough and knowledgeable. He made the sales and negotiating process enjoyable. Overall, I enjoyed the entire process (with one exception) of dealing with Hendrick Honda. I did not enjoy or appreciate the "boxing" tactics as used by the finance personnel.
I would recommend and encourage others to give Hendrick Honda a try.
Thanks,
Chip Davis
excellent facility, service staff was courteous, price is fair -- oil change took 1 1/2 hours (with appointment), which is a bit lengthy
Always friendly and there to provide the best service possible.!
Very happy with my new CR V. All the employees I dealt with were pleasant and went the extra mile to make me fell comfortable and informed as well as a very satisfied customer.
Ronnie Russell was helpful the entire time, made sure the car was washed and full of gas on arrival. Easy to work with and personable.
I have purchased Honda's for over the past 12 years from Hendrick Honda. There staff is outstanding. I have always allowed the dealer to handle over 99% of the maintenance. Our family has had 3 Honda Accords and now 2 Honda CRVs. Scott Wendall has been our go to guy for our Maintenance needs. We have had no negatives with anyone at Hendrick Honda. It has been a win win for us.
This is best showroom with sales person like Roy who is very patient at showing different types of cars when I was in a dilemma to take which model of Honda. His knowledge and experience is so gratifying to know the level of his hard work
Explained why I received warning message and fixed problem. Great customer experience
Thanks for making sure my pilot runs great, i didn't mind the wait, great customer service.
Parts section wasn't very knowledgeable on what my car needed. Had to go back and exchange what i was given.
Hendrick Honda is a great company. The employees are very professional and the South Boulevard location is clean and comfortable. I think the prices for service are very reasonable and unnecessary services have never been pushed on me. I trust my car service to Hendrick and my safety to Honda.
Dan was very nice & kept me up to date about my vehicle.
Our experience was pretty good. We had to work with several different sales people because our salesperson was called away to work with another customer. Luckily everyone we dealt with was very nice. The process is tedious due to all the paperwork but that is probably the case anytime you are buying or leasing a car.
Jeff Nall made sure that my service was timely, comfortable and most importantly, the price was right. Hendrick, You guys Rock!
Jon Marave really helped me out. I brought my Accord into the collision repair center with a busted bumper and a mangled plastic guard dragging on the road. After telling Jon that I was in between jobs, he secured my bumper with zip ties and some other good adjustments and now it looks good as new and will pass inspection. He didn't charge me anything and was extremely friendly. Ask for Jon
Best service I have ever experienced and I have dealt with lots of dealerships, service departments and sales lots. Hendrick Honda on south boulevard is very comprehensive with knowledgeable advise and information that helps on all aspects. They are not pushy and definitely efficient with economical prices. We are going to buy Honda strictly because the service is so great. I have to say Ken Solas has been great and the main reason we will be buying and servicing our cars, now and in the future, from this great establishment. Thanks again Ken!
Very pleased with the service department. My advisor Andrea is the best.
Shopping for a new car is always a laborious process. After visiting Manuel Dasilva at Hendrick and taking out the CR-V, we visited a number of other dealerships in order to decide on the car we wanted. While there were two other cars we liked as well as the CR-V, not one other sales rep showed us the courtesy and product knowledge that Manny did. We ultimately decided on the CR-V primarily due to Manny and his excellent service. We made a follow-up appointment with Manny and four hours later drove off with a brand new car. We got the car we wanted at the price we wanted to pay and Manny was the number one reason for this successful car buying experience!
Sam Coleman was the Sales Associate who worked with me. He was very professional and personable. I was in a quandary between the Hyundai Santa Fe and the Honda CR-V. Twas a hard decision for me but I finally settled on the Hyundai. I appreciate your patience and also for not hounding me to make a decision. I will highly recommend your dealership.
I always have a great experience while I am at Hendrick Honda.
Took my 2019 Ridgeline in for a fuel pump recall check and first oil change. Service advisor Justin Napoli was great: very polite, professional, and accommodating. The only other employee I dealt with was the woman who checked me out. I m sorry I didn t get her name, but she, too, couldn t have been better.
When I dropped my truck off, I mentioned that there is a vibrating sound when accelerating, after coasting, usually at speeds between 30 and 40 mph. I was told that the technician couldn t find anything wrong. The vibrating sound is still there. The truck has only 3400 miles. My last car was a 2001 Accord, which I drove 17+ years, so I will likely keep the Ridgeline forever. I hope this vibrating sound won t last 17 years.
Let me be clear: Hendrick s staff I interacted with was 5 stars. The fact that my problem persists is why my overall rating was 4 stars.
I love this dealership! My husband and I have gotten 3 cars from here! Jay Levin is an AWESOME salesman! Everyone here is ready and willing to assist! I totally recommend Hendrick Honda South Blvd!
I went in today(10/5/20) bc I had a great opportunity in which I was informed of by Nate and assisted by my faaavorite salesman Jay Levin. Jay is ABSOLUTELY AWESOME! He makes sure your getting what you want, he walks you through everything right to the end! This still is a highly recommended location for me!!
Dave Thomas was excellent in explaining my options and he was able to get me out in timely manner. His willingness to work with me on pricing and other concerns I have was commendable. Ask for him when you are there next time !!
Brent Bell is the man... I had a difficult time at another dealership that just could not provide me with the numbers and warranty I needed. I walked on the lot and Brent took care of my daughter. He provided me the numbers I wanted and the warranty i wanted to buy a car for my daughter. It was a smooth transition and he got my daughter the Honda Accord she wanted shipped from Charleston SC..... why didn't we come here first, but HAPPY we ended up here... Thanks Brent you rock.
Melissa Evans was the best to work with! My family has bough now 7 cars with her!!! I will never not buy with her! She s always available, knowledgeable, and easy to work with! I m a Honda girl always! Thank you Melissa! I love my new car
Matthew Arenas found me the exact car I wanted and gave me a better deal than any other dealers around.
Jeffrey Smith was great to work with in the service department. Thorough and respectful
Chris Robinson and Derrick Drakeford gave above and beyond excellent customer service. I'm new to the area and I was very thankful for their helpfulness and hospitality. Charlotte is quickly proving to have the nicest people and Chris and Derrick are two of the best I've met here!
Recently, I completed a transaction with Amael Panhwar to lease of a 2016 Honda Accord. Despite the bad weather, Amael went out of his way to insure that I had all of the information I needed in making a decision to lease the Accord. As a result of his effort and the effort of Marty Stafford, this was an outstanding experience.
The Accord was better than I expected and included many of the features of my BMW 528i. As a result, I don't see the benefit of buying a higher priced vehicle when the Honda offers so much value at lower cost.
This is the third car that I have purchased through the Hendrick organization and have always received outstanding service. As a result, I will continue to give my business to this organization as they provide the best service and value in the area.
Ronnie Russell was my sales person he made the experience seamless and easy I was just in an accident and was stressed out about buying a new car and he made the experience very easy .
Ken Hill made the experience of finding the right vehicle to purchasing very pleasant and easy!
Thought I was going to have a great experience here but when I bought a car the battery was dead the next morning also the break pads were bad when I came back to have them fix it they didn't want to so thank you Hendrick Honda for taking care of a person who protects this great country
I always have surpurb experience with Hendrick Honda when working with Andrea!! She thoroughly explains all of my current and upcoming service needs which is very important for me as a mother of 3 who needs to plan ahead!! The customer service is always great, and she does whatever she can to make sure you re a satisfied customer! I highly recommend Hendrick Honda if you re in the Charlotte area with Andrea as your service tech!!!
We had such a great experience working with Ronnie Russell! He s an excellent salesperson who worked tirelessly to make sure that we were fully satisfied. Loved his honesty, warmth, and customer service. Gamati helped us with financing- felt like we were apart of their family! We drove pass 2 other dealerships just to work with Ronnie. Would. Do. It. All. Again!
From start to finish the service was pleasant and well organized. Thanks for the 40 point service too. I was having family health problems and Jeff Nail was very understanding in helping me quickly to solve my Honda problem. He guided me all the way from taking the order, helping with the rental car, and sending me on my way with a smile. I have enjoyed Honda's for 28 years and now even more. You were great, Jeff!
Without a doubt the best car buying experience I have had!! Both Curtis and Wayne were very helpful and explained everything in simple terms. Got me the car I've been eyeing for a while! Worked with me for a good payment and the car is amazing!! Will definitely go here first when looking for another car!!
HIGHLY RECCOMEND TERESA BENITEZ!!
We wanted to take a moment to recognize an outstanding employee. We had the pleasure in dealing with Teresa Benitez. She was very patient and understanding with us. She was also very knowledgeable about the product. With Teresa, it was not about making a profit, as it was more about finding a scenario that met our needs, whatever that scenario might be. She took the time to listen, digest, and come up with a reasonable solution. She was not pushy, yet, she firmly believed in the product at hand. As a result, we believe in the product as well.
Due to our personal situation, it was decided that now is not quite the right time to purchase a car. However, when it is time, Teresa is the person that we want to deal with. We have dealt with many car sales people over the years. Teresa is by far our favorite. Her style sets the standard of what every sale person at your dealership should aspire to be like. Her genuine desire to help along with her enthusiasm about the product creates the best experience that one could have when purchasing a car. We will never forget our experience with her. When the time is right to look for another car, we will return. Knowing that Teresa is there, will help us look forward to that time that much more.
Because of our experience with Teresa, we will have no problem recommending customers to your dealership, specifically to see her. She is a valuable asset to your business. We look forward to doing business with Hendrick Honda in the future. Hopefully, Teresa will be there when that happens.
I had an unbelievable experience with Hendrick Honda of Charlotte. My sales guy chip was absolutely amazing and very knowledgeable. He guided me through the process and was helpful with any questions I may have throughout the process. The manager Rob was very helpful with everything. Overall one of the best experiences I ve had at a dealership and would 100% recommend them to friends, family or anyone looking for a new vehicle. Thank you again guys!
Great job in assessing damage to my wheels from hitting an unmarked pothole. Great attention given to a thorough fix. Chris did great.
I live in Union County and drive into Charlotte because I trust Hendricks. They ve been servicing my Honda(s) since 2006!
Truly appreciated Hendricks efforts to make it a safe environment during these times.
Everything was perfect. From the drop off to the service to the pickup and all the little things that happened in between! Professional all around as well as caring for the customer!
I always have a great experience with Hendrick Honda service. This was my first oil change for my new CRV. As always I was kept informed of the progress by my service advisor Don Gunn. Also the new service waiting area is beautiful and so comfortable and clean. I always appreciate how well you are taken care of at Hendrick Honda.
Row
Awesome service department. Service advisor Jeffrey Smith is top notch. They have been doing a terrific job servicing my cars for years. Very knowledgeable and trustworthy.
I brought in my Ridgeline without an appointment, but Jon Sullivan took care of me. I needed an oil change & a tire fixed. Jon took care of me the whole morning, and kept me up-to-date on the work and delays (due to appointments ahead of me). I brought the truck in around 8 am and was out again before Noon. I love the Hendrick Honda dealership and have been doing business with them for over 10 years.
Very nice facilities and everything was done quickly. Danny Cannon kept me informed and made sure I knew everything that was needed.
And a few years later, I am back at Hendrick Honda with a different Honda (my FIT). This time for a recall that the repair department handled smoothly and even got an oil change and car wash while there. Again, Danny took care of it and called me when the car was ready. Thanks, to everyone there!
First class! from the first phone call to Butch Walters thru the the paper work with Kelly Jo, it was by far the best experience with a car dealership ever -- thanks to both of you and Hendrick Honda, we love the crv-- I will recommend Butch to anyone looking for a vehicle, David Hawkins
Tanner is freaking awesome, the customer service here is phenomenal.
Hendrick service dept sets the standard for customer service, not just for automotive, but for any service. Conscientious, thorough, and considerate. Wouldn't go anywhere else.
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