Alex Medeiros

Review of Hendrick Honda Charlotte

My whole family was recently travelling back home ...

My whole family was recently travelling back home from Raleigh to Atlanta when the check engine light began flashing frenetically on our '08 Honda Odyssey minivan. We were about an hour outside of Charlotte and I looked up Honda Service Centers on Google and Hendricks was highly rated so I gave them a call. The were very helpful and got us an appointment set up over the phone right away. They were very friendly when we arrived and got us checked in quickly.
When I say I was traveling with my whole family, I mean me, my wife, 6 year old and twin 3 year olds, plus the family lab. We got set up in the waiting room and the dog was welcome, they had a playroom for the kids and one of the guys even ran me to a local fast food place, so I could pick up lunch for everyone while we waited. Really great service that ended up being covered under warranty, so it didn't cost us anything. They knew we were just travelling through that we wouldn't be repeat customers, but still went above and beyond for us. If I was going to be stuck on the road for three hours I'm glad it was here with these folks.