Helfman Service delivered by Matthew White has been fabulous. I used to take my vehicles to different places but now will only bring them to Matthew. He is always professional, responsive and keeps you updated on the work. I will be purchasing my next vehicle from Helfman because of the service that Matthew has consistently delivered.
Marco and the team at Helfman Dodge provide some of the best customer service. There were many obstacles leading up to the sale, and he was just so patient and awesome about trying to work with me. When I finally made it in to the dealer, Marco and his team helped make it a great experience. They went above and beyond in helping me get what I wanted. These are truly some good folks to deal with when buying a vehicle!
First class dealership all the way. Dealt with salesman Tim Wilson, GM Jason Feldman & Finance Mgr Rich. All solid people who helped turn a negative situation I was dealing with from one of their affiliates into a big positive with the deal we were able to make happen at this dealership. Check them out
I was in the market to purchase a new or used Maserati Levante. So I contacted Gene Smith via your website. Gene was very accommodating and professional. He went out of his way to assist me in finding the perfect vehicle. He even called me on two of his off days. It really hurt my feelings that I could not purchase my new vehicle from him, but Gene still gave me his blessings. He even called the other salesperson to make sure they treated me right. Gene Smith is the best. If you're ever looking for a new or used vehicle in the Houston area and want outstanding service, Gene is your guy!!!
Few days ago I had a blowout tire on my way to work. My fiat was taken to the dealership. I immediately got assistance from Sam Hernandez
Sam not only show a genuine care for my trouble but he went out of his way to find me the best tire for my budget. Sam also got me a Alto ride to work. You don t see this kind of costumer service anywhere theses days.
That s reason I will always shop at Helfman for having members Like Sam Hernandez. Individuals with character and excellent costumer service. Sam is the perfect example of what true service is all about.
Thank you Sam.
Second truck I have bought from Hugo Cuevas and I have got to say by far one of the most honest, professional and knowledgeable salesman. Would 10/10 recommend Hugo Cuevas and Helfman Dodge Chrysler Jeep Ram. Was not pushy and definitely took care of us. Will be back in no time to buy my third truck from him.
I had a great experience purchasing a used Wrangler from Joshua Smith recently. Very quick and easy process. Everyone was a pleasure to deal with.
Marco and the team at Helfman know how to treat their customers. I took a friend with me to buy my 3rd car from them and my friend was so impressed with the respect everyone at the dealership showed us. Marco is the best salesman, and I recommend to anyone interested in buying a used car to go see him. Marco will be patient, kind, and resourceful. He will make sure that you leave with exactly what you want.
I went to get my car serviced on Friday, April 2 and arrived just before 10:00am. I was tended to right away, as it was not busy, and my car was taken promptly to get an oil change and state inspection. As I was waiting several other people came long after me and left before me. I waited and waited and finally the service advisor approached me with an update on my vehicle at 11:30am (1.5 hours later). He said they were done servicing my car and it was currently being washed and it should be done soon. This put me at ease knowing I will soon be able to leave. I let 20 minutes go by without a care figuring they were detailing my car, then 30 minutes passed, then when 45 minutes later I hadn t received my car I decided to go ask the advisor the status of my vehicle. He said he would check on it and let me know. Once he came back he told me they had not started washing my car yet. This infuriated me because when he gave me an update at 11:30am he told me it was being washed and now 45 minutes later I find out they haven t even started on it. Adding insult to injury, he proceeded to tell me new cars are priority and I could wait or come back another day. Of course I told him I wanted my car ASAP and I will be emailing Steven Olsen regarding my experience. I was finally gone by 12:30pm without a car wash and wasted time.
Steven Olsen had offered me a free oil change and car detail for my next visit (which was this visit) due to having a bad experience on my previous visit. I have been coming to get my car serviced since 2015 because it is where I bought my car. This location is nowhere near my home nor my work so I go out of my way to come here but will not be returning as it looks like they care more about the sale than taking care of customers after the fact.
I had the greatest experience with Helfman dodge. My salesman was Axel Sanchez real nice young man, very courteous. Mr. Sanchez got me into a 2020 Dodge Journey that I been dreaming about. He really did an awesome job from the beginning of the application process to the financial part. His customer service was on point, he always was checking in on me letting me know what was going. I love my dodge I am so grateful that Mr. Sanchez helped me drive off with my new vehicle. Thank you!
