Wiesner Buick GMC Review

Best dealership and service department you can ask for. If you need a new vehicle or service don t go anywhere else but there!

The people we met and worked with were both professional and very courteous. The part of the experience that I enjoyed the most was the honesty of the pricing. I did not feel like there was a game of 'cat and mouse' with the trade-in and pricing of the vehicle. The first time the information was provided to me, everything seemed in order and both prices were very fair to each party. There were no games of starting high and having to go back and forth for hours to get the deal to a fair state.

Jeff Garner was my service writer. He was polite, informative and answered all my questions in a professional manner. He was organized and has great communication skills. Everyone I met and interacted with in the service department were the best I have ever seen at a big dealership. I highly recommend the Wiesner Buick GMC service department.

Rebecca our sales person was always accessible and helped the buying process run smoothly

Just trust me Go see Matt Bryant for all your car purchasing needs. I know him very well. He is laid back and professional. He also dresses nice and smells great.

AERIAL in service is the best person I ve ever dealt with at any dealership. She handled my problem in a kind, caring and professional manner. She is the reason I ll be back to do business with Wiesner in the future......

I love this service department. From the time you drive into the drive until your car is ready you are treated with the upmost professionalism of any dealership i have ever been to. The facility is clean and all the employees are very polite and professional.

Chris in service Was very pleasant and helpful. He got my car service and out in the time frame promised. It was a pleasure to deal with him.

I own a 2014 GMC Acadia with about 87k miles.
1. Made an appointment for Saturday morning - we had trouble with our second car and were running late. When I called to let the service dept. know, I was informed a tech would not be there until Monday to look at my car. Why would the service center let me make an appointment when someone wouldn't even be there?
2. I brought my vehicle in Monday. They came back saying I needed a complete new transmission or to have my current transmission overhauled. Quoted me $6K for this. I had brought my vehicle in for it's regular maintenance over the last 7 years and most recently 3 weeks ago for an oil change. Why was my transmission issue just now being addressed? Why was any transmission maintenance not brought up previously? I feel as if my transmission maintenance should be something that is checked each time I bring my vehicle in; otherwise it's a very costly fix. I was told this is the owner's responsibility.
3. We consulted another GMC dealership service center; they said if the vehicle was still running, I would not need a new transmission, but definitely maintenance. This could cost up to $3K (significantly less than what Wiesner quoted). Why such a vast difference? My fear would be if what the second GMC service center said was true, but I chose to have my work done at Wiesner, I'd still be charged the initial quote of $6K.

This was just a bad experience all around. I've trusted Wiesner with my maintenance for 7 years with this vehicle and the last 2 years the service has plummeted. Before I owned my Acadia I had a Terrain, which I also only took to Wiesner. I've been told I need new filters, wipers, even tires (after the tires I had were only 6 months old!) when bringing my car in for oil changes, but never once was I offered any transmission service. We won't be bringing my Acadia back to Wiesner and will find another dealership to work with.

You cannot beat experience in this industry, proven by Steve on what a great job he did to over deliver on our 2 purchases. My wife and I worked hard to get to this point on buying 2 vehicles at once and we are profoundly grateful that Steve was the right person for this. I would highly recommend Steve and this great team at Wiesner GMC any day. We would not have felt as if we got more for our money if it wasn t for the honest and direct approach from Steve, both on vehicle delivery and professionalism. Wiesner Team you have EARNED our Families Loyalty on future GMC purchase.
- CONTRERAS FAMILY.