Michelle Mojica

Review of Helfman Dodge

I went to get my car serviced on Friday, April 2 a...

I went to get my car serviced on Friday, April 2 and arrived just before 10:00am. I was tended to right away, as it was not busy, and my car was taken promptly to get an oil change and state inspection. As I was waiting several other people came long after me and left before me. I waited and waited and finally the service advisor approached me with an update on my vehicle at 11:30am (1.5 hours later). He said they were done servicing my car and it was currently being washed and it should be done soon. This put me at ease knowing I will soon be able to leave. I let 20 minutes go by without a care figuring they were detailing my car, then 30 minutes passed, then when 45 minutes later I hadn t received my car I decided to go ask the advisor the status of my vehicle. He said he would check on it and let me know. Once he came back he told me they had not started washing my car yet. This infuriated me because when he gave me an update at 11:30am he told me it was being washed and now 45 minutes later I find out they haven t even started on it. Adding insult to injury, he proceeded to tell me new cars are priority and I could wait or come back another day. Of course I told him I wanted my car ASAP and I will be emailing Steven Olsen regarding my experience. I was finally gone by 12:30pm without a car wash and wasted time.
Steven Olsen had offered me a free oil change and car detail for my next visit (which was this visit) due to having a bad experience on my previous visit. I have been coming to get my car serviced since 2015 because it is where I bought my car. This location is nowhere near my home nor my work so I go out of my way to come here but will not be returning as it looks like they care more about the sale than taking care of customers after the fact.