Heinen's Review

Probably the best in store dining I've ever experienced. Lots of vegan choices. Ample bike racks!

Really beautiful building, worth stopping in just to see it. Great to see a grocery store downtown.

Staff is always nice and the food selection there is very high quality and plentiful. Bakery items are always good and changes from time to time so it s a nice surprise every time I go in. If it wasn t for being smack in the middle of downtown I would shop there for sure. Location kind of sucks but if you live nearby it s worth it

Great store -- shitty location. Cleveland residents finally have a nice grocery store, and they decide to put it in the middle of busy downtown, where you'll be stuck in traffic if there's special events going on -- and good luck finding parking! No street parking available and if there's an event you'll have to pay $30 to park in any nearby lot -- just to get some groceries! It's like trying to reach a mirage in the desert. This store is more of a novelty than a practical resource for Cleveland residents. So disappointing.

A stunning architectural marvel. Climb to the top for a magnificent overhead view of the remodeled rotunda. Beautiful murals adorn the facade below the breath taking glass ceiling. Oh it's also a grocery store.

Totally love this place! Good selection of organic products ---tried the organic black bean and corn salsa tonight. It was fantastic!!

everything that you're used to getting but only downtown. How convenient is that?

Great place to shop, has precooked food, and a very nice salad bar. It is a bit pricey though.

This is one of the best examples of adaptive reuse of a historic building I have ever seen. Built on the early 1900s for the Cleveland Trust Company, this building has an amazing a Tiffany-style dome, murals, and sculpture.

I cannot imagine ever stepping foot into a cooler grocery store. There are places to sit in the rotunda and on the upper levels overlooking the middle. The wine selection is top notch and there is a good variety of food including some more upscale products. Prices are not bad considering the location.

If you are looking to kill time in downtown, I recommend grabbing a cappuccino at the coffee bar and people watching from the second level couches.

Great place to visit! Great food and beautiful interior!

Came in for the ceiling, stayed for the upstairs tastings.

Great place to get fresh food. Open when other stores are closed. Customer service is awesome and friendly.

First of all the building is gorgeous. Worth going in just to see it. Other than that, it is a much better than average grocery store with a coffee shop and wine tasting upstairs.

The Wegmans of Cleveland. Pricey but quality and service are superb.

Extremely beautiful store, good is expensive but that's because it's a Heinens and is to be expected. Great for specialty foods and bakery items

Lovely old atrium turned grocery store. The top levels can be rented out for brunch parties

I will not support a business that opposes environmental laws by citing it is bad for their bottom line. Tell that to Whole Foods and Trader Joe s, which is where I will shop! If they change their policies, I ll return to Heinens, but I can t in good faith support a business that puts profits over our environment and our health.

The wine tasting upstairs is a blast solo, in a party, or as a couple. Peter and Candice are exceptional hosts and very knowledgeable about pairings and wines of every price and region. The deli and store downstairs are as excellent as one expects from this family chain. What a lovely place to spend an afternoon or evening.

There's a large variety of stores to shop at but Heinen's rises above all of them, especially the one on East 9th and Euclid Ave. A friend of mine has been shopping at this great place and I finally went with them. I was truly amaze at the shopping experience in this clean, refreshing, and friendly store. The produce, groceries, bakery, seafood, meats, coffee, deli meats, prepared foods and salad bar all have a great variety to choose from.
Each department you go to the staff is friendly and have customer service that was beyond my expectation. You must go at lunch time and check out the different cooking or prepared food stations that offer great lunch and meal options. One last thing we order food for our office through the catering department, it was quick and easy and also good

Beautiful architecture with a convenient downtown location.

Terrible service. Gave food to my to my niece to start eating after I paid for it and got stopped by security on the way out when I spent $50 just on some shrimp and some cut up fruit alone oh, absolutely the rudest and most ridiculous security I've ever encountered will never never come back again! Extremely disappointed by a heinen'sI have never had a bad experience ever in a heinen's this will be the first for this one and this will be the last as well.

Fanciest grocery store I've ever been!! The ceiling and the building are pretty. I went for the bubbles weekend and try 6 different drinks, they were great! They have a good selection of IPA as well.

Definitely see this place and allow enough time to sample food and wine.

The people that work there are friendly and helpful the food is great the pastries Lil Wayne and everything it is fantastic a little pricey but it is great it's worth it

The Heinen's in downtown Cleveland is unique, having been built inside the old shell of the Cleveland Trust building. The second floor has an alcohol gallery, and the first floor has a variety of fresh food. The grocery aisles are somewhat limited due to space, but are usually sufficient for most grocery needs.

Fantastic foodie experience! There's a wine bar/ shop upstairs...awesome!!

Most beautiful grocery store in the world! If you don't agree share one better. . . I double dog dare you!

the prepared food area is all I've frequently shop during my lunch break as I work downtown, I love the selections. The employees are friendly and so very helpful and the store is clean and easy to get around in

Great selection of Vegan options, and very clean store with friendly staff; 4 Stars because certain items were overpriced compared to other stores in the area.

Local high end grocer's commitment to downtown CLE only surpassed by the quality selection and attention to detail.

Such a cool building to go to. Also very good beer and wine selection as well as other hard to find foods.

The best supermarket in Cleveland it s beautiful and very well variated, I just add some other departments like pharmacy and baby s , but even so all groceries are very good. I enjoyed all organic stuff and the food to pick up :)

Truly loved my shopping experience at this most unique store....have suggested to quite a few people traveling that way.

Very beautiful, old building. Used to be the Cleveland Trust Co. It's clean, well run, and only a ten minute walk from CSU campus. Very convenient for a midday meal. Also a lovely place to admire architecture and design.

Great selection of healthy food. Prices are a bit high.

Had an amazing time with my 93 year old grandmother at a wine tasting. Great service and wonderful accommodations for her.

The store is very well organized, stocked real nice lots of variety of foods price$$$, real nice wines on second floor..with prepaid testing of wines. Art decor. Is fantastic.

The staff are always nice and greet you around the store. My only gripe is the size of the store.

This is perhaps the most beautiful store I have ever been in

Love the history behind this structure, especially the murals up top that were designed by an artist who died on the titanic!

Salad bar was excellent when store opened but not anymore. I usually have to ask them to get Caesar dressing. Today at 11.30am they were out of croutons. Asked the lady behind the bar to get some. They were out of them was reply. Its a grocery store. Not a crouton in the place. Really? At height of lunch there are rarely enough cashiers at stations and store manager is usually standing in rotunda talking and apparently oblivious. No longer worth going.

Very unique grocery store, super clean, staff even show me how the self wine tasting machines worked...

Some things are a little overpriced but overall this is a great place to shop and eat lunch and have a beer or glass of wine

Good healthy food. I bought a cheese cake from a crumpy bakery worker. She sliced three strawberries and charged me $5.00 extra. I asked for a strawberry glaze like the cakes with cheery glaze. A very rare encounter.

A gem of grocery store in downtown Cleveland. Awesome selection of prepared food.

World class grocery shopping. Wine tasting events. Special food offerings. It doesn't get better than this.

The prices are steep but well worth it. And they serve leftovers at discounted prices in the packaged deli section. I love it. Great atmosphere.

I worked for the old Cleveland Trust and Ameritrust in the Ninth & Euclid complex. So seeing the former bank as a grocery store was weird at best. Unique but weird. Historic building now a grocery.!!! Sad !!!!!

A beautiful historic building to see and a great store to visit. You can do wine samples or by the glass with their self pour machines. We had lunch here also. Theres a huge selection of foods in the salad bar, soups and made to order areas as well as deserts. Prices were reasonable too

Wow, truly a Cleveland gem. Go now! Like an art museum inside. Always delightful to shop here! High quality produce, meat, soup and food bar. Wine and beer tasting on upper level by the ounce.

Full grocery store. Amazing sight. Cutting edge wine department with on-site pour machines. Free WiFi.

Even if you don't need to do grocery shopping, just visit this store just for the sake of looking at the architecture of the building from inside!

Great groceries. Their deli and prepared food area is amazing.

Beautiful place, wonderful people. They have enough deals most of the time to make it worth my trip, I usually walk there, I live downtown.

This is exactly what downtown Cleveland needed! A large scale grocery store to accommodate the residents of the up and coming downtown area. The former Cleveland Trust Rotunda Building has amazing architecture. I like what Heinen's has done with it.

The variety of ethnic foods is what I enjoy about it. A great place for the average Cleveland foodie to stop in to. Prices are okay and on par with what you would expect at any Heinen's store.

Food is delicious and attention is good too, but if you look up and around yourself at the deli, you will be blown away by the dome atop the former Cleveland Bank. Something you don't see every day when grocery shopping.

Historical Bank building, redesigned for big city living. 3 floors of deli,sushi, imported and domestic wine , craft beers and standard groceries . Close to lake Erie, Burke Front air port, Metro park system, apartments, and entertainment. All within walking distance.

Recently discovered the downtown Cleveland one and it instantly became one of our favorite places to relax and enjoy the wine tasting upstairs. UNTIL they began the remodeling! Taking away the booths facing the railing and artwork is very disappointing It now feels cold and uninviting! The wine racks now are very tall and block the beautiful views. We will definitely be visiting much less often!

What a unique setting! A re-purposed bank turned into a grocery store, kind of a cross between a Wegman's & a Whole Foods! From the second floor balcony, you can sip wine, beer or cocktails while watching the activity below. They have a happy hour! I was staying at a local hotel for a wedding & purchased enough quality, pre-made food (tri-tip with garlic & black bean sauce) to eat very well back at my room. Check it out!

This Heinens does the BEST cakes ever! The buttercream is out of this world!

One thing - this store is NOT for driving to. This is a downtown living, walking to store. If you want to try and drive here, be aware that parking is at a premium. There is valet parking, and there is a dedicated lot for the store, but good luck finding parking. This is an urban supermarket, designed for downtown living and quick trips - perfect if you live and/or work downtown.