We have been going to Heffner Lexus for many years for the personal touch from Desi and Landon. We appreciate their honest, friendly and competent manner. We hope to continue in the future for our car needs.
Great service when you buy, not good at all if you want to do a trade in....
Went during the day and didn't get any service. I don't think this would be common here, could have been bad timing, as there was a meeting going on. Ended up buying somewhere else.
My wife and I came all the way from Windsor Ontario to test drive a trade-in low mileage Lexus at a non-Lexus dealership in town. The car checked out perfectly, and we purchased the vehicle in about half an hour. Since the vehicle was originally purchased at Heffner Lexus, after taking delivery of the vehicle we stopped at Heffner to obtain any additional information. We were directed to Landon Moffitt. Landon was very friendly, helpful, informative and professional, he took the time to educate us on vehicle options and maintenance history reports. As it turns out the original owner purchased an extended warranty that Landon transferred to our name. At no direct benefit to him Landon was very helpful and professional, top notch customer service! Dealing with Landon was a pleasure. He went out of his way to help educate us on our new purchase. Very professional, knowledgeable, and trust worthy. Thank you Landon! Next time I have to buy a car, I am coming straight to you.
If I could offer a negative rated number that would more accurately reflect their service. LEXUS makes an absolutely beautiful car but go somewhere else to buy or service it. My son had his car in last week and it was damaged while in Heffner's possession. The Service Manager refuses to accept any responsibility for it even after their own Roadside assistance department opened and investigation and confirmed the damage did not exist when it was dropped off at Heffner. Any business that can't take ownership of their own negligence doesn't deserve your money.
signage suck couldn't tell where the service center was.
Got some keys recut, quick and reasonably priced thanks
Amazing Experience. I recently purchased an RX450H. I went and saw Taj Shabudeen. He was so helpful from the time I walked in and all the way through. This is probably the easiest car buying experience I have ever had.
Service could be much better, especially based on the price.
I had visited a couple of Lexus Dealerships before my purchase. we have found Heffner Lexus is the best among them in customer satisfaction, price, and care. I recommand to visit and buy Lexus from Stuart!!!
It is always a pleasure working with the staff at Heffner Lexus. I would like to express my sincere thanks to Craig Tallman. parts manager, for all of his assistance in keeping my 2004 Lexus GX470 running with OEM Lexus parts. He has been a valuable resource trouble shooting numerous problems with a vehicle that is getting on in age and mileage. Great team, great dealership.
Fantastic experience in joining the Lexus family. Taj and Landon provided us with full courteous service and hospitality. The purchase went without any moments of hesitation. We were always shown the amazing product they stood behind. LOL probably the fastest sale Taj has done. Great job and thanks for making this purchase more than what we had planned. :)
As a small family business owner myself, I know the importance of great customer service. That is what it is all about, the customer's experience. We are now driving our second vehicle from Heffner Lexus. The service has been exceptional and very professional. Taj Shabudeen has helped us both times and has gone above and beyond to try to make our new vehicle experience as easy and convenient as possible. He made himself available to answer any questions and as well with our past vehicle service, all has always been very well co-ordinated and professional. We highly recommend Heffner Lexus, they all work as a team to strive towards the same goal, service to their clients.
Heffner Lexus Service is always outstanding, they stand behind the product, and treat there customers with dignity, Thanks Scott
Recently I had very good experience with Heffner Lexus dealership and I leased new Lexus. All this credit goes to gentleman Keith Wilton. He has thorough knowledge of the product, very professional, courteous and taking care of everything. I always had good experience with Heffner Toyota in the past for sales/service and I think Heffner Lexus/Toyota are the best in this Kitchener/Waterloo region. Thank you Keith.
Had a great experience with the wonderful used Lexus salesman Jon
Had a super first visit to Heffner Lexus today! A big thank you to Keith for being so good with us as we narrowed down the search for my man's fav Lexus! So knowledgeable, engaging in conversation and just all around great human! We enjoyed the test drive and the convo! We look forward to hearing any news Keith, thanks for putting us on your radar for the perfect vehicle!
I come from Toronto and have two vehicles I bought and service here and won't go anywhere else. Honesty goes a long way and it's rare to find a dealership that is honest and conducts business in a way heffner does, they actually care about their customers. Nothing but great experiences for years here.
Love the service and wish I could buy a new car every year!
2nd RX purchase. Same outstanding service and sales. Look forward to the 3rd :)
I've had nothing but great experiences in dealing with Heffner Lexus - both in sales and service departments. Happy to deal with Heffner for years to come.
My husband and I just purchased our second Lexus in 3 years and have to say that our salesperson Desi Di Lello once again is a true salesperson. He helped us in every way possible to ensure our sales experience was exceptional. He explained to us the difference between our old RX350 to the new RX 350L. If you ever interested in purchasing a Lexus vehicle, I would recommend Desi as he is not one of the types of salespeople who pressure you to buy. He is also there to assist in any way after the deal is done as his door is always open! Buy here, and you will not be disappointed. Another great aspect with this dealership is that they really do treat you like family! My husband and I are happy to say we are part of the Lexus Family and are very happy with both of our purchases!
Michelle and family.
Excellent and easy experience overall. Desi, my salesperson, took the time to demonstrate the functions of every button and feature of my new Lexus so that I was thoroughly confident on how to use everything upon driving off of the lot.
Erika and i recently purchased a vehicle from Heffner and John Yost and Landon Moffit were absolutely great very accommodating and made us feel very comfortable it made for a pleasurable experience
Quality: service, advice, product, safety, and extras like cleaning inside and out.
Absolutely terrible experience. Wanted to inquire about potentially trading in my vehicle for another one, however, the staff was unreachable. I tried 4 times.
I ve been going here for more than ten years. The service is amazing, second to none. If your priorities are reliability and service get a Lexus from Heffner. If your priorities are the least expensive car with the least expensive repairs, don t buy any luxury car from any luxury dealership.
Rob Balic gave me an estimate and was very professional and helpful. COVID procedures were very thorough. Very good experience
I recently leased a new vehicle from Heffner Lexus and was very pleased with the service. What I found very helpful was the willingness of the sales staff to work across the Heffner dealerships (Lexus, Lexus Pre-Owned, Toyota, Toyota Pre-Owned) to get me the car I wanted. By going to Heffner, you have access to four dealerships as part of the Heffner family. I've been really happy with the car and the buying experience.
Worst dealership ever, I wish I could give half a star. We were invited to a Private sales event by their marketing manager as I had spoken to him and told him I wanted to buy a 2018 RX350. His words "Whatever lowest offer you are getting we will match that and give you additional $750 discount on MSRP". Here's what actually happened: We went to dealership and were pawned off to a sales guy who deals in pre-owned cars, he came back saying in WHOLE Ontario there are NO RX350 left of 2018 year with navigation package and wanted to sell us a 2019 model with a higher MSRP. Either these guys don't know their cars or they think all customers are fools. Whatever the scenario is I will never go back to this dealership, my advise please get all information on the phone before you go and waste your time in this dealership.
Did a rust inspection early August, never hear back from anybody. Wondering where my rust claim is at, called in today, been transferred 5 times, FIVE TIMES!!!!!!!! Ended up with the same person who first answered my phone, Great!!
Excellent service! Brian Arneil was great to work with, would highly recommend him when looking to purchase a vehicle! Definetly 5 star service !
These guys saved me from buying what would have been a terrible car. I came here with a Lexus from a local used car dealer to have a second opinion. The car looked great on the outside but was a total mess underneath. They brought the car in right away, as they had promised over the phone. Within a few minutes the technician came up to me and invited me in the shop so he could show me what the issues were. The vehicle had way to many issues to list, some of which were safety related. Even the technician was surprised to see this as the car drove completely fine. Needless to say I didn't end up buying the vehicle and never felt better about spending $140 to avoid that money pit.
Fantastic service, very easy to work with and not pushy at all - unlike other dealers.
Absolutely fantastic dealership! I recently purchased my first car from this dealership and I couldn't be happier. Jon was great and walked me carefully through every step of purchasing my first car and it couldn't have gone any smoother. I am extremely satisfied with my purchase and I would strongly recommend Heffner Lexus to anyone looking to purchase a car.
Sales reps are just a blast to do business with and the service and parts departments are swift at getting me what I need in regards to my old aging Lexus. My car is maintained here near exclusively as it was with the previous owner and it still runs like new with 300,000km on it as of posting this review. Safe to say the products sold here are quality and the experience is worth every cent spent here. Technicians definitely know what they are doing. I trust them.
I bought Lexus from Heffner dealership and I am very happy with the service, which I received from Taj Shabudeen. Very helpful and knowledgeable person. We were driving from Toronto and one time we came 1.5 hour earlier, than supposed to. Taj work time supposed to start later. He came to work as soon as he was notified that we are here. We were impressed .
If my friends will want to buy a Lexus, I would definitely recommend Heffner dealership and personally Taj as a sales representative.
Marina Blair.
The service and, speed of service are outstanding. I called in about an issue with my car, Scott told me to bring my car right in, he had my car attended to right away. Scott and Anita (the whole department actually), provide outstanding customer service. Would absolutely refer people there!
Excellent sales service from Ray Huo and Landon Moffitt both during and after sales
I am a sales Consultant at different dealership and recently purchased a Lexus 300h for my wife. Taj was great to deal with he was very proffessional and easy to work with.Paid a visit today for complementary Service and was very pleased with Service consultant.If you looking for Lexus Brand just go and see Taj.
I have been a customer of Heffner Lexus for 10 years and was completely disappointed with my maintenance service yesterday. I was given a loaner car with an almost empty gas tank. The "Low Fuel" sign came on after driving less than 10 km. I live 20 km from the dealership so I had to stop to buy gas ($34) for fear of getting stranded. When I returned to pick up my vehicle, Ashley Snowden denied my request to have my gas money reimbursed. I called her this morning and she told me that "No one asked you to buy gas. You could have driven the car back to the dealer." Is this the Lexus service that we rave about? Not at all. Later, the service manager Bob called me back and apologized. I gave the service one star because I am giving credit to the manager for doing damage control.
With out a doubt, the best dealer experience here. The express oil change lane is simply awesome! Fast efficient service in a absolutely beautiful facility.
Great cars and great service. Can t beat it.
Other dealers need to take a look at what Heffner s does so well.
Dont bother coming here for service. This place used to be on top of everything including customer service.. However, after bringing my car in for service in June/July of 2018 i got my car back with a copious amount of scratches. I brought this to the attention of the service desk, and was told that they will call me later that week to book an appointment. It is now Septemeber and I still have not yet received a phone call for this appointment.
Amazing experience dealing with Keith. Great salesperson and no pressure or gimmicks. Only problem the inventory is a backlog
I purchased my vehicle from Heffner Lexus and received the absolute best customer service I have ever experienced in buying a car. Taj was incredibly helpful throughout the entire process. I never felt pressured at any point to make a purchase. As a female buyer, I felt both well taken care of and respected, something that is rare when dealing with a car dealership.
Since my purchase, I have returned to Lexus for my regular maintenance visits and their Service Department is equally as wonderful to deal with as Sales.
Scott and the entire service team are always so friendly and helpful. Scheduling my visits is a breeze and I am in and out of there quickly.
The complimentary hand wash is also such a lovely added bonus!
Kudos to the entire Heffner Lexus team for providing such incredible service! I am a client for life!
I bought my car here and the sales staff is great, really professional and personable. Their pricing is fair, and they are not the type to hassle you to upsale. When I thought I was having an issue with my car they dealt with it right away, no charge, cleaned my car and they had really good coffee and cookies in their lounge, I know it's a small gesture but it really made the whole experience very enjoyable, never thought I'd like taking my car in for maintenance but they exceeded at that. Every detail was impeccable right down to the fancy soap in the restroom, they really put forth an effort to make you enjoy your experience.
Excellent service. Very friendly. Helpful when you live far away and don't get all of your service done with them.
Despite initial confusion about the date of my service appt (the confusion was likely on my part) they squeezed me in and got my vehicle serviced quickly and got me on my way. Scott, Mark and Mauricio went above and beyond and I am very grateful and impressed with the service I received.
Worked with Taj twice now on new/demo vehicle purchases - very knowledgeable, friendly and trustworthy - works on your behalf to get all questions answered and get you in the right vehicle for your needs. Service is outstanding at this dealer as well. Highly recommend Taj and Heffner!
From Taj (sales team) and Matt (detailing department), we received the red carpet treatment from the time we walked into the Heffner Lexus showroom. The customer service from beginning to end made our purchase of a Lexus NX a very easy decision. Happy to join the Heffner Lexus family!
Amazing experience buying my NXsport! Roy was efficient and attentive and he went above and beyond to get me into my new vehicle! I look forward to visiting this dealership for maintenance and any future car purchases!
"We selected just recently as a matter of fact, the Gold Package that at the time, was offered to customers for *Complete Auto-detailing!!" "To express here in this format of (the Owner's Excitement and Overall appreciation) Finely executed Workmanship in creating a Realistic as well as Aesthetic Image to (our) slightly late-model vehicle would somehow fall short of how We really and truly felt at making the right choice to visit: HEFFNER/LEXUS of Kitchener, Ontario! And ... on that note, We feel thoroughly convinced of that and the Commitment that was done for Us in Professional AUTO Detailing and of course, Excellent Workmanship!! Thank-you!
Unbeatable sales and service department, ask for Stuart Wright if you are buying a new Lexus.
Heffner Lexus never fail to impress me with their level of service. It is astounding!
Their attitude makes a service visit an enjoyable experience
Always been good to me. Great people and staff there, you can tell they are trying their best to achieve excellent customer service as they are all very polite and go out of their way to greet you. Bought my 2002 Camry there brand new and my 2012 Lexus RX 350 brand new. They have done all the servicing on all my Toyota and Lexus vehicles I have ever owned over the last two decades. It is doubtful I would ever buy a new Toyota or Lexus anywhere else other than Hefner. Matt Soloman in Toyota is excellent, and Desi in Lexus is great also.
I service my RX here primarily and have no outstanding issues. Of course things come up here and there but Arnie was able to resolve them all to my satisfaction. I will continue to have my vehicle serviced here given the positive experience.
Professional and friendly service received with Stuart - sales and Landon - finance. Stuart was very patient in giving me the tour of all the features of my new car. Thank you.
Just purchased my very first Lexus and can't say enough about my entire experience at Heffner Lexus even during these trying times. From the moment I stepped in until the moment I drove off, my experience was top notch! Thank you Desi Di Lello and Landon Moffitt for taking such great care of me!
The service department at Heffner Lexus always goes above and beyond! Scott Bertrand, especially, has always made the experience seamless and taken the time to show me and my family that our business is valued. This type of service and relationship has kept us coming back for the past 2 decades and will keep us coming back.
Went for the most expensive oil change with hopes that I would get quality type service.
What I got was disappointment. The service states that they do Top-Up of fluids but when I checked under my hood none of my fluids are topped up and from the looks of it, I don't even think they were opened and checked. I can only assume my oil was changed since it looked good but, it looked good before hand anyway. As for the complimentary Car Wash, I had to rewash it and since the watermarks that left all over the place or really quite annoying. I got my receipt and no mention of any issues despite the fact that I know my car has certain issues that are quite obvious and you can hear as you drive. But they didn't mention any service requirements. I guess they didn't care that much but I guess that's also a good thing since I won't go there ever again.
Why didn't I bring it to their attention you might ask? I received my car late Thursday evening and didn't have time until the following week to go back with these issues at which point they would just likely deny everything and probably say that I wasted that much washer fluid already. My engine coolant was definitely not topped up but again the hassle of arguing this with them would have been more than I wanted. I probably should have said something that night but I didn't get to see my fluid levels until I left since I got my car late at night and I didn't have that much lighting to really review it all.
Good luck to those that go there for the first time.
As you can see, their "customer service" dept received/read my review but I have YET to be contacted by any management as they promised. So: no resolution.
They left their resolution on the 'reply to review' section and that was the end for them.
I can't say im surprised. They have good reviews so one (more) bad review won't lower their score.
Anyway, good luck to all that go here.
Service department isn t helpful. Was told by a mechanic an another shop that I needed a new O2 censor. Called Lexus to get a price and got the run around. In the end told it would start at $400 and go up from there. However before they could tell me the actual cost I d have to bring it in for their diagnostic test at $125.
Very unhappy from the sale representative Jon Newton. We were there to buy 2 vehicles and he was very rude from the staring. He should not be in the sale department to sell the vehicles.
We asked him to go for test drive, he refused. He said I don t wanna put more Kilometres on the car coz you got no intension of buying the car .
he was being racist and rude.
I won t recommend this place to any of customer, I m a car mechanic and I see too many ppl/customers everyday
Excellent service and advice from Desi Di Lello! Worth the drive to Kitchener from Toronto. Thank you Desi! John Becker
Great and friendly service. Anyways a positive experience!
This is my third review for Heffner Lexus, and while my two previous reviews were focussed on specific individuals and the exceptional level of customer service, this review is related to a vehicle, specifically a loaner vehicle provided by Ashley Snowden and Desi Di Lello for a recent trip to Florida (yes, a loaner to take to Florida and back!)
Due to issues stated in a previous post, I was given a fully loaded Lexus NX200T F Sport SUV to drive to Florida. This is a vehicle I would never chose for myself, nor would I ever consider buying such a vehicle. After driving this vehicle to Florida and back (a total of 4600 Km s), I couldn't be more wrong. I m amazed at the power of this 4 cylinder 2 litre turbocharged engine. I have two Lexus cars, with 300hp and 342hp, so I am used to power on demand . The engine and drivetrain in the NX is seamless, flawless with a surprising amount of power. However, I think the greatest selling feature is comfort. The minute I sat in the vehicle, the seatback wrapped around me and the supple leather just enhanced the experience. The lower lumbar support is the best I ve ever experienced, and the three levels of heating was great for my lower back problems. The heated steering wheel was a nice touch as I set off for Florida.
The lane assist was a new feature for me, virtually eliminating the threat of accidents when changing lanes. The cabin space and view was excellent, as was the sound system. The multifunction touch pad was easy to navigate and the Bluetooth connection for streaming music and making phone calls was flawless.
If you are considering an SUV, I urge you to see Desi Di Lello at Hefner Lexus and take one for a test drive. You ll be amazed at the power, comfort and handling of this vehicle. If you are fortunate enough to buy one, Ashley Snowden, the Assistant Service Manager will look after all of your service and maintenance needs.
Thanks again to Ashely, Desi and Heffner s for such a great loaner vehicle.
Salesman Joe was great
Greeter very helpful and friendly.
Went for oil change on isf they overfilled the engine by 2quarts. Went back with complain that I had to drain was told that it's impossible that it was overfilled same old story from a dealership covering up for mistakes. Erin park underfilled and the damage was almost 9000$ seems like no one has enough training working on these cars. Pretty bad that simple oil change comes out to be so confusing for lexus service. Will never be going back paying top dollar for such horrible service.
Taj at Heffner provides exceptional service. He is thoughtful and he follows up in a timely manner. I have had great interactions with him and he is always the first person I recommend when someone is looking for a new Lexus. Thanks Taj for all your help, you are a gem.
I will definitely go back. They even gave my dogs some treats when I got there and when I picked up my car. The price was much less than I anticipated and they even let me borrow a car so I could run some errands. I'm a very happy customer.
Excellent experience right from the start!
The salesperson, Mr Taj Shabudeen helped me with absolutely everything I needed and more...
He offers help, whenever I need it with all I can think about to make sure I operate my Lexus properly.
Great, great so far and I am sure it will continue that way.
Again: I would recommend Heffner Lexus dealership to anyone!!!
Ewa Lorenc of Waterloo
Had a beyond amazing experience with Desi. He plans to build a long lasting relationship not just a one great experience. Picked up my ES350 today from Desi and the process was well planned and all the details explained. Landon is great walking you through the smallest detail and explain everything. Thanks for your hard work gentlemen.....Fadi
Just oil change... Gave me a minute to say hi to the sales staff.. Always a good experience.
Professional and very friendly service during our ES 300h Lexus purchase from Stuart Wright (my wife s car to be precise.....I drive a Toyota truck.......hmmmm). Also a pleasure dealing with the finance manager Landon Moffitt.
I d also like to take the opportunity to thank Matt Solomon from Heffner Toyota for recommending Stuart and for providing us with the same level of service in the last 15 years. Way to go guys, excellent professionals promoting the best cars on the market in my humble opinion.
My experience in the last one year with this dealership has been outstanding, Mr. Scott Bertrand (Service Advisor) is very professional; he will carefully listen to your concerns and do all he can to make sure you leave the dealership very satisfied and wanting to return whenever you need their services.
I truly feel part of the Heffner family.
Awesome team.
Love my RX350 from Heffner Lexus. The performance, style and comfort of the 350 is exceptional. This is my second vehicle from Heffner. I am a return customer because over the years I have always received fantastic service from everyone at Heffner - from my sales consultant Desi to the great team in the service department. Highly recommend the vehicle and the dealership.
My wife and I recently bought a car from Heffner Lexus and dealt with Desi Di Lello. We were a bit overwhelmed since this was our first luxury car purchase. Desi was absolutely the best sales person we have ever dealt with when making a large purchase. He is very professional and knows his product. He was never pushy through the whole process. The easiest part was negotiating the deal! He worked out his best price and offered us above fair market value for our trade. When we picked up the car is was beautifully detailed and he went over all the options in detail for my wife and I. Thanks Desi! and Thanks Heffner Lexus! We love our new car and we appreciate how easy the whole deal was from start to finish!
We have had nothing but great service from Heffner Lexus. Scott Bertrand gave us exceptional service.
Top of the line experience with Heffner Lexus and sales representative Keith Wilton. From first meeting to final delivery, overall an awesome experience.
Will recommend to everyone!
Bill Kalpakis
Marc from Heffner was extremely helpful. We had a car accident with our previous Lexus and were looking to replace it. We only had a few days to find a vehicle and Marc and the staff were very accommodating and got us into our new car as quickly as possible. Great service and staff, that's why we come back to Heffner Lexus. Thanks everyone!
2 individuals really make coming to the dealership special. Keith in Sales and Ali in service. You can t ask for two better guys to deal with! They are the reason Heffner Lexus is my go to dealership and I make the trip to Kitchener from Vaughan. Well worth it!
They fixed problems that I didn't even know existed and charged to my warranty. Never pushed me to buy anything, only offered when I asked. Ali at the service department knows what he's doing and always made sure I didn't have a worry in the world. I should've wrote this review long ago, top notch service!
I leased a 2019 Lexus IS300 AWD, this is my first Lexus. I traded in my 2015 Toyota Avalon. The Salesperson Taj Shabudeen was extremely helpful and professional. The delivery was exceptionally handled, he sat with me in the vehicle and explained all features of the car, he paired my mobile to the system. I left the lot with a good knowledge of the vehicle.
Incredible experience with Heffner Lexus and Keith W. We initially walked on the lot where Keith explained the differences between the models of RX350's we were looking at. We gave Keith our number and kept in contact to find the right car. Shortly thereafter Keith found us a brilliant vehicle, with a great price. We are truly grateful and left with an amazing experience. We felt like part of the family as their slogan goes. Highly recommend dealing with this dealership.
heffner.ca