I have been shopping at Magic Cabin for years. The customer service is excellent as is the quality of merchandise. Magic Cabin offers more unique, often handmade items. If you want something other than the typical mass produced toys readily available at most stores, I can highly recommend!
Worst experience ever. So I order what I believed was in easel per the description through Walmart. What I got in was just a smock. So after days of back and forth between Magic Cabin and Walmart, they admitted that the description was wrong. So I had to order the easel package through them directly. It was overnighted. When I opened the package the splash mat was missing. So I called on Wednesday, the lady said it would be overnighted. It never came spoke to a lady on Thursday she said that they don't overnight, which was incorrect. I got the easel the next day. Sje told me I would have the mat on Tuesday. I call Monday and the guy verified that it shipped and I would have it on Wednesday. It never shows up, I talked to a lady on Wednesday, she says they just completed quality control checks and would be sending me one out in 4 to 5 days. After further discussion, she comes back and says that they don't even sale the mat. It was an error in listing. I was given a 20 dollar refund to go out and by that myself.
Magic Cabin offers an array of high quality unsual toys. Our family of 6 enjoys these toys as they appeal to a wide range of creative interestes and ages. We have had NO trouble with ordering or customer service after multiple purchases, but we always buy DIRECTLY from the magic cabin website. Shipping our last birthday item was slower, but it was during covid??
Poor experience! They over charge for "shipping and handling" and then it takes 3+ weeks to receive your order. They don't follow what they say on their website about shipping within 24 hours. Waited a week to receive my order, never received a shipping email, called them and found out it hadn't even shipped and wouldn't be shipping for another 4-5 days!! Tried to cancel the order but couldn't because it was in the "shipping process". So they over charge on shipping costs, won't let you cancel once its in the shipping process - even if it hasn't been shipped, and expect you to pay for the return fee when you have to go buy another gift somewhere else because they failed to follow their own shipping policy. Won't ever buy from here again, would have never bought in the first place had I known upfront I would not receive my items in 5-7 days as advertised. Save yourself the frustration shop elsewhere unless you have 3-4 weeks to wait for your items.
Whatever it is, don t buy it. You will not like the product, as they are far from what is described and you cannot return easily.
I bought submergible pool lights. They were shown with several means of attaching to a pool. They came with no attachment whatsoever. They are not even bright enough to light a few inches around them. I would need 1000 to light my pool. I asked to return them and they said not without proof. Stick to buying from Amazon.
HearthSong and Magic Cabin: Enhancing Children's Lives through Play
HearthSong and Magic Cabin are two sister companies that have been providing high-quality, award-winning toys, games, swings, and other playthings for children for over 30 years. The companies believe in the power of play to enhance children's lives by promoting creativity, imagination, social skills development, and physical activity.
At HearthSong and Magic Cabin, the focus is on providing unique products that inspire children to learn while having fun. The company offers a wide range of toys that cater to different age groups from infants to teenagers. Whether you're looking for educational toys or outdoor games that promote physical activity or indoor activities like puzzles or board games that encourage critical thinking skills development - HearthSong has got you covered.
One of the things that set HearthSong apart from other toy companies is its commitment to quality. All products are carefully selected based on their safety standards and durability. The company ensures all its products meet or exceed industry standards so parents can rest assured their kids are playing with safe toys.
Another unique aspect of HearthSong is its dedication to eco-friendly practices. The company sources materials from sustainable sources whenever possible and uses recycled materials in packaging where feasible.
The product line at HearthSong includes a variety of categories such as arts & crafts supplies, building sets & blocks, dolls & dollhouses, dress-up costumes & accessories as well as outdoor play equipment like swings & slides. Each category has a vast selection of items designed specifically for different age groups so parents can find something suitable for their child's developmental stage.
Magic Cabin is another brand under the same parent company as HearthSong but with a slightly different focus - it specializes in imaginative playthings inspired by nature such as fairy houses & gardens or wooden animals figurines made from natural materials like wood or wool felted animals which encourage open-ended imaginative playtime outdoors.
Both brands offer an extensive selection of items designed specifically for special occasions such as birthdays or holidays like Christmas which makes gift-giving easy! They also offer free shipping on orders over $99 within the continental US making it convenient for customers who want hassle-free shopping experience without worrying about additional shipping costs.
In conclusion,
HearthSong and Magic Cabin are two sister companies dedicated to enhancing children's lives through playtime by offering high-quality toys designed specifically with kids' developmental needs in mind while promoting creativity imagination social skills development physical activity eco-friendliness safety standards durability sustainability open-ended imaginative playtime outdoors etcetera.
With an extensive product line catering to various age groups interests occasions budgets free shipping options within continental US these brands make shopping easy convenient enjoyable experience!
hearthsong.com
