Healthy Pets Inc Reviews

Horrible first and last experience. Placed order and paid for expedited shipping on 3/14. Nothing ever received. Called them on 4/12 to inquire about status on 4/12 and was told that they had received the product, was stocking it and would be received in "about a week" but never received anything (and at that time was told they would take off the charge for expedited shipping). Called back again today and was told that the order had been cancelled and the customer service agent actually had the audacity to ask me if I had mistakenly cancelled it when I called them on 4/12 (really?). After I told him absolutely not, he placed me on hold to see what happened and came back with they had too much of this item on backorder so Healthy Pets had cancelled the order. I asked if they routinely did so without even emailing or calling the customer to let them know, and he said that "we could do that but since they are transitioning to a new system did not". What a joke. Go with a legitimate, reputable company with real customer service like Chewy or Pet Food Express -- and skip this company.

Great place to buy pet supplies on a budget! They have a low-price guarantee, great products, and when I had a question about my order the customer service rep that helped me was very kind and made sure I was taken care of. Thank you HealthyPets!

Check the Expiry Date

The company often ships products without checking the expiry date. This can be quite annoying and risky. They need to work on it!

If you have any problems, you will be made to talk to bots instead of real people as customer service representatives. I don't appreciate it.

Prices are reasonable, website is quiet easy to use. However, delivery and customer service are terrible My $100 worth order was missing and the customer service told to wait for an extra 5 working days to check what went wrong. Do not expect an apology as you will not get one. In the mean time, my dog prescription was due and had to buy the drug from a local vet. Won't buy there again.

I placed an order for a tartar control product for my collies in August 2015. The site claimed the items were in stock while other pet product websites were out of stock. I'm in luck! I placed the order and my PayPal account was charged. Two days later I receive an email stating that the items are on back order with no estimated date of delivery and no offer to cancel the order and refund the money.

I sent a refund request by email and contacted the company by phone requesting the same. Days pass and no refund. I contacted PayPal for a resolution. The refund eventually was processed. The time and effort to get this resolved really added up. This is what happens when companies deliberately sell out of stock product. Starting in early September, I began receiving promotional email from the company, they clearly lost me as a customer, and every time I received one, I would use the "unsubscribe" link to stop it. It's now mid November and I have made a total of 21 requests via online/email and 4 phone calls to the company that have resulted in ZERO response. I received another email promotion today November 18 for Black Friday.

This is what you can expect from Healthy Pets:

1. Sells and charges for product they know is not in stock.
2. Lead you to believe a product will be in-stock by stating it was "delayed due to an unexpected and temporary backorder".
3. Completely ignore numerous requests to stop emailing you with promotions.
4. Waste your time.

In my opinion and from my experience, I think the company uses dishonest selling practices, this was no mistake, and they obviously could care less about their customer's time. I would avoid doing business with them.

Consumer Beware.. I placed an order, the order was charged to my credit card 2 days later and the product has never been shipped ..
I have been trying to get a credit card return as they do not have the product and they are not responding to any calls, or emails.

This is a scam website specializing in bait and switch. It will pop up a big banner saying "You have QUALIFIED for free shipping! ". But when you take the bait and go through the entire order process the free shipping will vanish at the very last step just before you hit return to accept the order. Don't give them your money.

You will notice that HealthyPets posted and response and if you go to their site you will find the entire response to be false. First of all none of their website works the way they say it does. Secondly, when you say "You have qualified for free shipping" . and, at the very last step, the free shipping goes away, having an asterix somewhere, does not make it any less bait and switch. If there are yet exclusions to apply you May have qualified, would be correct. In short, HealthyPets, your pants are on fire.

Like others have experienced i made the mistake of ordering from this website thinking they were a reliable online store. After over a week with no order update i sent and email and received no response in 2 days. I then tried calling and gave up after being on hold for 25 minutes. I have now sent another email adding another of their email addresses. Terrible, non existent customer service. Will not do business with them again and will be attempting to cancel and get a refund. I revised this review to 2 stars (from 1) as most of my order did turn up after 2 weeks. However, communication is lacking! No email telling me it shipped, no tracking details, no details on where the remaining item is or when i will get it an phone support non existant.

What a joke this place is!! Horrible customer service, poor communication, and now I can t even get my refund for a cancelled order. I ordered from them for the first time a few weeks ago. After about a week with not even a shipping update I had to call them to find out the item was on back order. They were suppose to call me with an estimated time of when they would get the item and nothing. I called again to find out it would be out of stock indefinitely. I cancelled the order last Tuesday and have yet to see a refund post to my bank account. Very frustrated and I will never order from them again. Ordered item from someone else and it was here in two days.

I ordered the Zesty Paws Pure Salmon Oil from Healthy Pets and received it a timely manner. When I received the Zesty Paws Pure Salmon Oil there was no expiration date shown on the bottle or the date when this product was manufactured. I immediately send them an email and was informed that they will reply within 24 hours. It has been over two days and still have not been contacted by their staff.

A total rip off. Ordered 2 weeks Ago. Order is sitting in limbo. All 800 numbers Do not work or they never answer. Run, don t walk from this business.

Highly Recommended
We Recommend Healthy Pet Inc For The Sake Of Saving Money And
Purchasing Quality Products For Our Furry and Hairy Babies
We Get The Bio-Groom Mink Oil Finisher At Such A Pleasing Price and
Love It Sparkle's Hair Is Beautiful
#24kt.SparkleMyLove

Make sure what you order online is what you want and what you need. They don't accept returns and exchanges.

They don't promptly deliver. I have ordered here twice and same scenario happened. Delayed delivery and missing items. The first incident I thought they have a valid reason for being delayed, but after the second one, I just know that they don't give importance to their customer's time. Not going to happen again

The worse customer service experience I've had in years! 2 times, was called saying my ordered needed me to pay an extra shipping fee. The 1st time, I got an EMAIL more than a week after I ordered. Not a call! Lol. No, not funny. 2nd time after warehouse manager agreed to send it and then I got a call 4 days that I need to pay extra on shipping! The product hadn't even left the warehouse both times. Asked for a full return. Stunned...can a company be this messed up? I teach Communications for a college.

Terrible service! I ordered antibiotics first of March and here it is almost July and still haven't received anything, not even one response to my many emails regarding my order! I understand things slowed down because of the pandemic but with so many people working from home you would think they would want to save what few customers they had left

Is this place legit? I placed and order and when I go to check on the progress, the website crashes.

Large selection, ok price, and easy to get to from home.

Order was received and dental wipes are in use. Thanks fr fast service. Qualty seems excellent.

They don't understand the concept of customer service. Their executives rarely reply to emails and don't have any idea about the shipping of products. Pathetic experience overall!

My wife and I placed an online order for a 6-pack of Pet 'n Shape Lamb Strips Dog Treats (18 oz) from Healthy Pets on 4/17/20 for $23.99 + $3.35 shipping = $27.34. My credit card was charged 3 days later on 4/20/20. We never received the Lamb Strips but instead received 6 packs of Pet 'n Shape Chik 'n Skewers, which we never asked for. My wife has called your offices about this many times and either (1) is told that the Lamb Strips are on the way, along with a return authorization for the (unwanted) Chik 'n Skewers or (2) is left on hold for extended periods of time; then either hung up on or transferred to a voicemail where she leaves messages that remain unreturned. If the Lamb Strips were out-of-stock there was no indication of that on your website - else we would not have ordered them. I want you either to (3) send the Lamb Strips and return authorization for the Chik 'n Skewers right away at your own expense or (4) I will be forced to contact my bank to reverse your charge and file a dispute against your business. My (unfulfilled) Order # is 2075958; I am providing that so no more time is wasted on this. Make good for what you charged me for and I will update this review to a more favorable one. Sincerely, Rich Trachtenberg

PS - Update 5/24/20 - I just checked their website and there is no indication about whether the Pet 'n Shape Lamb Strips we are waiting on are either in or out of stock. That means they are ready to take more orders on these and charge more credit cards - whether they actually have these or not or can ship them is anyone's guess.

I have used them for a couple of months. Delivery is never as advertised or expected. I have complained 4 previous times about delivery. This time it is so far five days wait medication that was promised 1-2 days guaranteed. Upon emailing their CS, received nothing other than the auto response. I won't again buy from this supplier, that's for sure!

I have used this company 3 times. The first two times, they were great. But last time I ordered, I paid for next day delivery as my pets are both on special diets and I was running out of food. But they didn't deliver next day. I was relying on receiving this delivery as I can't just feed my pets a normal diet. Very disappointed. Now I have to order elsewhere so I can be sure of delivery.

Never received purchase confirmation or product. They've ignored two of my inquiries as of yet, and from the amount of negative reviews I've read I get the impression that PayPal refunds should be fairly straightforward. I wouldn't expect Healthy Pets Inc. to have any credibility whatsoever, and with any financial institution, in a payment dispute.

I placed an order on 4/10/20. I reached out for an update 11 days later, and got an automated response that I would hear back within 24 hours. A week later, still nothing. Meanwhile, someone continues to post lackluster memes and links to their Facebook page. Even with the challenges the world currently faces, it s not impossible to have employees communicating with clients. I m disappointed and still hope to get a refund.

Their online store is more of a hassle than giving you convenience. The items and inventory are not updated and they don't give refunds.

Unreliable customer service. They just have automated operators that would answer your call. There's no one to answer your queries or someone to tell your issues to.I have concerns regarding the products delivered to me last week but I can't get a hold of someone to talk to. It's frustrating and extremely annoying.

My dog loves her joint supplement! This particular supplement was recommended by my veterinarian. I could not find actistatin on other websites, so my vet recommended using Healthy Pets!
I am confident that this product will give the desired results!

There are a lot of nice employees working here. But this does not make up for how terrible management is. We keep receiving multiple complaints from various customers, but management just throws everything at us and forces us to make up excuses. Management wants us to lie to customers instead of doing something about their complaints. Avoid this terrible company.

Ordered product 4 days ago and still waiting. I spoke to staff in local store, they did try to help, said they had managed to speak to customer service and item would be delivered the following day. Sadly it was not. Also, there is no system in place to keep the customer informed of delays.

sorry to say this - but they are TERRIBLE - do not do business with this co - read all the other 1star reviews .. not a good business 1- once they get your email - identity, they will not let gooooo - they spammmm you all the time 2- when u try to unsubscribe, the site will not allow it ... scammer type action 3- I called and they promised to remove me, NO LUCK - they lied ! - their prices might be ok, but the hassle is not worth the discount !! - sorry to write this - we are older-retired nice honest folks

Two thumbs up. Best prices I ve found yet for specialty food and treats. Shipping has been pretty standard, I don t think it s ever taken longer than 4 or 5 business days. So I haven t come across any issues and my pets have loved the food. Plus I ve saved money!

Been on the 800 number waiting for someone to answer since 7:30am.

Awesome products. They have a huge variety of healthy and organic foods. They make it easy for me to spoil my pups!

They are overpriced and their staff lack product knowledge. It would be helpful for the consumers if the staff knows even a bit about the rpoducts they sell. Train your staff better next time before placing them out there.

They should not be in the pet prescription business. They hold up copies of prescriptions to requesting pharmacies and when You finally find out about it, your PET IS THE ONE WHO SUFFERS from not getting the medicine he needs. They try to talk You into not transferring your prescription after You find out !!! This is illegal in California. They can not refuse to give a requesting pharmacy a copy of your prescription .

I ordered and paid for an item which included shipping. Healthy Pets then sent me a false tracking number and my postman came to my door requesting COD for shipping because Healthy Pets just put my order in an envelope with with no postage. I went ahead and paid USPS so I could get my item and called Healthy Pets. Spoke with someone named Jaime who said they would credit me back but never did. I should have read the reviews and complaints before buying anything from them. Buyers beware.

poor customer service left message for supervisor never received reply

Tried reaching them about an order I placed over a month ago & never received. Poor customer service. I do not reccomend ordering online. I ordered from a different company & received it in 2 days.

Poor delivery and poor customer support. Regardless of the current situation, this company told me my dogs supplements would have arrived as promised. Still no delivery and still no updates. Contacted the customer support who informed me they would investigate and get back to me, but they didn't. I WILL NEVER USE THE COMPANY AGAIN.

Good customer service. I had questions about a few products that I wanted answered before I put in my order and a representative got back to me almost immediately. The person I spole with was nice, professional and had all the information I needed. They provided a great experience!

Company does not respond to emails. Their phone number is spam.

The delivery speed was very slow. Their customer care team have no idea where the order is half the time. It must improve.

I don't know what's happening to Healthy Pets lately but these past few months they have gone downhill in terms of service. Deliveries have been delayed and their courier is shocking. I emailed customer service a few days ago and ago and no one got back to me. Disappointed, I hope this is not how it will be from now on.