Haywood Regional Medical Center Review

We have used our local hospital for needed surgery over the last couple of years. I dont know who is doing the billing there but I should not be getting a bill at all with having met deductibles and two insurances. Also, Haywood Regional billed us $10, 000 for use of a Storage room. Excuse me! The EBU from both insurances are in Network. Oh did I mention the harrassing phone calls for charges for things the insurance companies say they are not owed and no costshares. Oh wait, there is more. Send the charges to collections and then ask me to show Eons to get them to stop harrassing phone calls.
I have not had this issue with Mission. I am never using your facilities again, I dont care if you are local or convenient.

I would rather die on my way to Mission. Sent me home with another patient's discharge papers with all of their demographics TWICE!! Also misdiagnosed me. Also sent me home with an antibiotic I'm allergic to. Rude doctors, rude staff, poor quality care. Being in the medical field myself, this is concerning. Especially when I called the nurse back to see if she wanted me to bring the other patient's papers back to shred them, "Nah, just throw'em away." Ok...HIPAA 101, they get shredded. At least I'm a decent enough human being to do it.

Knowledgeable staff...must be understaffed because wait times are very excessive...

Diagnosed with Cirrhosis supposed to have a Paracentesis a month ago and they will NOT return my calls !

Doctor Torres and nurse Jason was super nice made sure I was comfortable and pain free while I was here definitely would chose this hospital over any other

I had to stay here for five days. The kitchen closes crazy early. They brought dinner around 5, so at 8/9 if you're hungry you can have junk from the vending machine, or an old sour sandwich. The nurses are nice, so I'll give them two stars. They have many areas that are below what I expect from a hospital. I'd suggest going on to Asheville.
Also, there is lots and lots of waiting in between being seen or updated.

I've had the pleasure of being here since Monday and it's now Thursday. I've received excellent care from all the staff. They are on the spot with whatever you need. Every single person from doc, RNs, assistance ask me if I need anything before they leave my room every time. Kind, empathetic, and I've never been cared for any better.

Well, except the ER doc was a crumuggion to start but I'm sure he was just making sure we weren't drug seeking. That's a big problem these days. Once my labs came back he was beaming a friendly smile and provided excellent care.

This place serves it's purpose.. It's a wonderful regional hospital.

Google should come up with a negative star system just for places like Haywood Regional and it s urgent care centers. Got turned in to a collection agency for not paying my copay at urgent care 4 months ago for a very long wait for the doctor just to roll her eyes and tell me she doesn t know what s wrong. Most recently I had an out patient surgery when I checked in I was given a statement of the soon to be bill that was $4300. After I was discharged I was informed that the bill is just over $11,000. I even used less equipment and time than was scheduled!

I was admitted here by Dr. Matthews when I had my hysterectomy. Everything went great. The nurses were wonderful. The surgical staff was excellent, but I feel that is because Dr. Matthews wouldn't accept anything else. I was in a newly finished area for surgery like this overnight.

This place has to have the absolute worst idea of what a medical center should be. They don't seem to care a single bit about any of their patients, what they're going through, or even if they live or die. The way the employees speak to you is incredibly rude and unprofessional, and the service is extremely slow even in life or death situations. The fact that some people have no other choice than to put their life or their loved ones' lives in the hands of such money hungry, cruel people genuinely breaks my heart.

I agree rude front desk. Poor communication. Can't leave messages for trainers. Seems like know one know who anyone is that works there.no wonder they have a 2.8 rating. Sarcastic with you trying to leave message. Overall hateful. I'll just join at Waynesville. Much nicer group. Realized left message here instead of the Recreational Center.

Received excellent care yesterday. Dr. Schwarz in the ED was awesome with great bedside manner. Thank you to him and the other staff who cared for me yesterday.

I went in this weekend with a kidney stone, which I didn t know at the time. Everyone from front desk to the end (with exception of outrageous prices they charge) was wonderful ! They were prompt, professional and courteous! Thank you HRMC

Just was discharged after a 3 day stay. The entire 4th floor staff was professional a extremely patient centered. The technicians were excellent. We are fortunate to have such a high quality health care facility in Haywood County
Ed

If you have time to sit around and wait. They don t take anything serious. Doctors are rude, they get you back in a room and wait two hours to even start an IV.

Been here for 2 hours haven't even been to triage yet this sucks glad I'm not dying

DO NOT GO HERE FOR ANY MEDICAL TESTING. my mother got her liver checked here last year, they told her she had a fatty liver. Last month she moved to Raleigh and found out she has stage 4 chirrosis of the liver. This is something they should have found in her initial testing, as she was most likely stage 3 by this time. Be it either negligence of doctors or faculty equipment, she is going to die from something that could have been treated if noticed earlier. I will soon be transferring to an out of town dr and will NEVER go here again no matter the circumstance.

I have had a severe chronic migraine condition for 10 years now. I've had to call EMS about 5 times over the course of those 10 years because I was blacking out from the pain. Every single time I was treated with respect because I was 100% honest with them about past prescription pain pill addiction which I've been in recovery for now 6 years. I was in so much pain I just wanted to literally be knocked unconscious and refused any type of narcotic offered to me. They were understanding and I didn't feel judged for my past mistakes which felt great. And even though they knew I was uninsured they still did everything they could to help me and find out if there was an underlying reason for such intense migraines. Now if I need to go they know me and still treat me like a decent human being and even ask me what type of migraine medicine I'd like and I was finally able to afford a prescription through a discount service n I don't have to go in unless it's truly necessary. I know not everyone has this type of experience, I've witnessed it myself but for me it's been nothing but positive

I went in BC I was having lots of swelling in my foot and lower leg. I feel that the Doctor had no clue the cause of it so they just guessed about it. On the other hand I had an ultra sound down on my leg to make sure I didn't have a blood clot and the lovely lady that done my Ultrasound was AMAZING. She was so friendly and went above and beyond to give me helpful information to try and help some problems I was having with my veins. She turned my lame experience into a much better one. I was so pleased with her and thanks to her I now know somewhere to start on trying to get rid of my leg pain. THANK YOU MANDY!!!!

I worked in the cafe as a dishwasher last Friday my wife who has health issues called the hospital to get me to come home she needed to go to the Dr I left took her to urgent care at exit 31 I went in to work On Monday I was told I didn't have a job anymore this was a shock to think they would do their employees this way my wife has health problems I'm thinking about contacting the labor board I was told by an attorney that I was distracted agaonst

I went into Haywood Regional and wasn t taken seriously at all. The nurse joked and said it must not be that serious if my doctor couldn t see me that day and laughed as he walked out of the room. The nurse who took my vitals referred to me as a little girl the whole time. When they told me I was having a miscarriage the male nurse still joked and acted as if it was all still fine and was very rude. They were dismissive and treated me like a child the whole time.

Been at hospital one hr with husband. Surg at 2pm. Had to be here at 12 noon. All that's been done is get insurance cards, ID, and have him put on gown....SLOW, SLOW, SLOW.... BEGINNING TOO WONDER IF WE CHOSE THE RIGHT PLACE FOR THIS SURG.... WILL UPDATE LATER

I just went in this last weekend for rupturing ovarian cysts. Got in through the ER in less than 10 minutes. The nurses here were wonderful, including my doctor. Doctor Niner was very kind and informative. Nurses Pamela and Brooke in the Womans Unit were absolutely astounding. My whole visit here didnt even feel like the hospital 80% of the time because of how generous they were. They made sure I stayed out of pain, and any request my boyfriend or I made was quickly fulfilled. I'll always come back to this hospital for any future problems.

This was my first time at this hospital and it was with a tramatic injury. Dr De'Angelo was very attentive from beginning. What really got my attention was fact Dr. De'Angelo was also very down to earth and friendly. Upon my admission nurses on 7th floor were very attentive friendly and helpful. Special thanks to Beverly (cycle manager); Shayna RN for excellent nursimg care but also for care comcern and support in tryimg times accidemt left behind. Thanks also to Lisa Cna that was very helpful. Dr. Rudd thanks to him for care and medical attention but also for being down to earth caring and encouraging. Thanks also to dietary. Everyone was friendly and helpful. Thank you all. Marshall

I don t live in the area, but had an emergency and ended up here. I walked into the ER and within seconds I was triaged, and taken care of within minutes. The treatment there was fantastic, fast and efficient! I was admitted and even though i wasn t happy about the size of the room (kind of claustrophobic), but the staff in general was really good. Have to give proper mention to these awesome nurses: Marissa (so caring and fun), MaryAnn (she is the boss!), Jennifer (only had her for a few hours but she was super honest and nice), James (the night time gentlemen that was so caring and understanding). I guess the only room for improvement that I can find is the food, there wasn t a lot of variety, it was all country meals and mainly bland (even though I was in a regular diet). Maybe if they add some pasta or international options? I can only eat potatoes for so long. Other than that it was a good experience for being hospitalized.

THIS IS THE WORST HOSPITAL I VE EVER BEEN TO. Waited three hours, and ended up going to a different hospital because there was still four people in front of me. NEVER GO HERE EVER.

The worst hospital ever so slow I hate this place don't go to Haywood medical thay suck

Very incompetent, money driven, garbage hospital. Stay away if you value your loved one's, or your life! Lots of drug addicts working for the EMS and they will gladly relieve you of any money or meds that you have lying around if you aren't attentive. Hospital staff are all subcontracted so that Lifepoint can't be sued for malpractice. Ask to be taken to a different hospital even if it costs more, that is if the EMS doesn't kill you first.

When I actually lived in this county it was referred to as the Haywood County mafia for good reasons. Now, 20+ years after moving I just received a voice message from the hospital that I've had NOTHING to do with in more than 20 years! Needless to say, I WON'T be returning this call!

We recently moved here from SC. I am a cancer patient and am treated by my GYN Onc in Charleston. However, I get all blood work done at HRMC as well as all CT's. I have had at least a dozen blood tests and 4 CT's. Everyone has always been extremely kind, helpful and knowledgeable. I once forgot to pick up the berium before the Outpatient area closed. I called in a panic and was told it was not a problem and where to go within the hospital to pick it up after hours. In Charleston I would have been told 'tough luck' and to reschedule. The first 3 CT's I requested copies to get a 2nd opinion. They were gracious and had them ready within minutes. All 3 times the 2nd opinion was the same as the HRMCH so I no longer do that. I have also used their Urgent Care twice before I found a GP and was treated very well and I highly recommend it as well as HRMC.

Moments, literally less than 1 minute, after posting this review, a nice lady in the ER calls and tells me a radiologist re-read my CT Scan, apparently I have have something called Rectus Muscle Hematoma. Therefore provingi was and still am in pain. With my INR being so high, this could be really bad. At least someone there does their job. However, this should have been found and properly cared for last night instead of sending me home with a 'pulled' muscle. I told them and everyone repeatedly, this is not a pulled muscle - I have pulled muscles and this is pain is excruciating and something I have never felt before and I NEED RELIEF!!

Yesterday (3/29/2017) I made two trips to the ER. The first time was a good experience. The doctor (I can't recall her name) was exactly what 'we' expect an ER doctor to be. I was found to have pneumonia and my INR was 4.47, far above my therapeutic point. She sent me home with two prescriptions, one for an antibiotic amd litoderm patches for the massive pain in my left side. After being home just a few short hours my pain level increased by triple. I was in so much pain I was crying. I could stand. It hurt somewhere deep inside unlike any pain I've ever felt. My sister took me back to the ER when my percocet and muscle relaxers offered not even the slightest bit of relief. Needless to say upon my second arrival I was greeted with the rudest most inconsiderate doctor, Stephanie Trowbridge. I know there's an opioid/pill issue going around here (and everywhere), however NOT EVERYONE IS AN ADDICT AND LOOKING TO GET HIGH! I am so sick of this hospital treating me like I am there to get 'drugs'! I did ask for a second dose of the pain medication she gave me earlier because it gave me a great deal of relief from the pain. When my pain began to worsen again, I asked for a second dose so I could finally sleep sonce I had only slept 3-4 hours in 3 days. The doctor looked at me with a smug and rude look about her face and said, "We're not giving anymore IV meds!" It was her tone and expression when she said this. Prior to this before a ct scan was run she made the comment, "If this test comes back negative then we're done, do you understand?" It was all I could do to refrain from verbally assaulting her. No wonder this hospital had such a low rating and the majority of people around here go to CJ Harris or Mission. Its time for Haywood County hospital to remember that not everyone who says their hurting is there for a "fix". There are a few of us who are not addicts and are seeking relief from what ails us. Shame on HRMC and Stephanie Trowbridge... I can't and won't put the Dr in front of her name because with her attitude and lack of compassion for patients she isn't suitable to take care people - I wouldn't take my worst enemy to her. I am insulted and again in pain. So thank you for nothing HRMC and S. Trowbridge. And I am sure this woman's behavior is condoned and nothing will be said or done. Typical. I gave 2 stars ONLY because my firsy visit. Otherwise it would have been 1 one star because no star isn't possible.

Great experiences all around! Most people don t want to hv one to the ER/hospital... but if you have to this is the one to go to. Staff is great from EMT at check-in, nurses and CNAs in the back to the registration person who comes to see me in my room, and the doctors have such great bedside manor. If I am in need of a hospital visit Haywood is my choice!

Went to urgent care on a Sunday for pain down left leg. Received an injection for pain. Waited twenty minutes for them to see how it worked. I told them it wasn't helping at all. I had been in severe pain since Friday. Later Sunday night I could bear it no more. I decided to go to ER, as I was directed by urgent care to do if it didn't ease off. After explaining this to ER staff they explained they could not give me a script for narcotics but could give me an injection. So after waiting another twenty minutes to see if it helped, I said maybe a little. By the time I walked to the car it was hurting just as bad. Yet no one did any test nor was I informed what was wrong with my leg. But was told to keep an appointment I had made a month in advance with the vein center. Well of course I would keep that I made the appointment! Which had nothing to do with the extreme pain down my left leg. Upon being able to get in with my doctor I was informed I had sciatica. Will someone please tell me when Haywood Regional is going to teach their ER staff how to help people and not give lecture on opioids. I have never received this type of care at Mission. I have also never received help from Haywood ER. They have improved on getting people in quickly but not diagnosing the complaint. Much room for improvement. It would be greatly beneficial to stop assuming because we are residents of this county we are automatically profiled as drug addicts. Prednisone and nerve medications helped me get better. Will continue going Mission. Haywood should obtain the help of the ER director of Mission. It would truly be a great thing to feel confident in our county ER.

This place is a joke. I pushed the nurse button at 6:53 nurse came at 7:40. They ate very unprofessional. In on a cardiac floor they only round every 4 hours.

If I could give a review with a negative number of stars I would! My mother-in-law is currently in ICU and yesterday she had an accident in her bed due to the fact she isn't allowed to wear adult diapers. The sheets were changed and the soiled sheets laid in the chair next to the bed on top a pillow. That was the second day in a row my sister-in-law witnessed the unsanitary practice! Alarms go off on the machine that monitors heart rate, blood pressure, etc and it takes over 10 minutes for a nurse sitting at the desk just 5 feet away to investigate the alarm then they do so with the attitude that they are being bothered by something like the most annoying fly. If you post a bad review here they give a canned response with the same name, job title and phone number you can call with your complaints. If you can avoid this hospital do so! I will be sure to avoid any owned by these people at any cost!

As good as it gets except for the time spent waiting.

I thought when you went to the hospital, they tried to at least ease your suffering before you get chucked back out the door. They couldn't find the problem, they didnt help my pain level at all, actually left in worse pain, and I freaking froze cause I couldn't get a warm blanket. 3 strikes you're out. STAFFS ok, but their helping people lacks

Great ER experience during busy holiday and flu season. Everyone from the receptionist to our nurse Katie M. and Dr. Trowbridge could not have been more attentive and helpful with my husband's facial lacerations from a freak accident all the while attending to a packed and needy waiting room the day after Christmas. Our first experience with the hospital was excellent.

The emergency room is a joke, every time I ve ever been they did absolutely nothing and then sent me a bill for it.

The doctors need to trained on gender identity and proper use of pronouns

Would have put 0 stars if it were possible. My mother, a patient with congestive heart failure, waited in the ER for over 9 hours. The monitors she was hooked up to went off several times an hour and no one ever came to see what was happening. After that we decided to leave and they insisted that they provided care and services that never actually occured. Worst place for emergency care, I wouldn't send my dog here.

Absolutely the doctors in the ER are the rudest and incompetent people that I ever have dealt with in my life. Was accused of being there just to get drugs and not once did I ask for anything I just wanted to know why I was having chest pain. They never even took an xray. Dr decided he wanted to lecture me on the meds that my family physician has prescribed me and I basically told him it wasn't his place to question my dr 2nd who is he to question anyone at all when didn't have anything to do on why I was there. There is a something called common courtesy if you refuse to grant don't expect in return. Maybe y'all should try to see why this hospital gets a bad rap instead of trying to impress the higher up. I live 5 miles from this hospital and I will certainly drive the extra time to go to mission hospital.

The staff were very nice. Though in trying times like this when families cannot visit in the ER it is important for them to understand that. I asked simply to have them tell my mother to use her cell phone to call me, as I was taking care of her dependent husband, and they didn t do it. The discharge instructions were vague. The doctors said one thing the nurses said another thing. It would seem the left hand doesn t know what the right hand is doing.

Update. My mom was rushed to another ER. Haywood regional clearly did not take care of her. They discharged her with the same symptoms she had when going in that never resolved!! If I could give zero stars I will. I think haywoood regional should expect a visit from a state agency because a complaint will be filed!!

I had the worst experience in the hospital last night. I went in due to moderate stomach pain and severe nausea and dizziness and back pain. I waited 3 hours to even get to a room. Once I did, they took my urine sample. They came in and gave me a pelvic exam, which is fine. Tested me for STD s which I didn t need, but fine. He told me that my pelvic exam looked normal, but that there did seem to be some sort of contaminate in my urine. Couldn t tell me what it was. Decided to do a CT scan to make sure it wasn t gastrointestinal, told me it came back normal. He then came back in and said he would be prescribing me antibiotics JUST IN CASE I had an STD. And that he does that with anyone my age . I KNOW I do NOT have an STD, and I went in because I thought I might have gotten a kidney infection from a recent UTI. Classic symptoms. AND THEN, they FORGOT me and I waited for over an hour just to be DISCHARGED. The lady that came in to discharge me apologized to me and told me that another nurse was supposed to have discharged me already. I had started having a panic attack due to waiting for 7 hours and not having anything to eat. DO NOT COME HERE.

Edit: They also had a CAMERA in the room I was in. WHERE I CHANGED.

It wasnt so bad but there was one nurse who wouldn't do anything because "that's not how they do it in Virginia." They did not give me my verification of facts paperwork that I need for my baby to get Medicaid. I also still don't have her social security card number in order to claim her on my taxes this year. It's been three months. Also, the Virginia lady really seemed to enjoy making me feel stupid when it came to how I was taking care of my baby. There are ways to teach mothers how to do things without making them feel that way. Now I have to find a way back to that place so that I can get my baby's insurance squared away. Dont have a baby here.

My first time ever being here 8/27/18, seen by Jessica Drake. I had a sudden onset of severe upper right quadrant abdominal pain, particularly where my liver is located. The wait was short. Drake ordered a dry CT scan and pain meds. CT scan came back clear - of course it doesn't mean something life threatening could still be occurring. Drake tries to send me home. I overhear her on the phone speaking to another doctor about "drug seekers", particularly 2 drug seekers she had which complained of abdominal pain (myself and another male). Mind you - I dont even drink, I was in tears and couldn't walk. I haven't even been to the ER in over 2 years. I have a professional career and NO indication of drug usage. After hearing her conversation I felt like my well being was the last thing on her list after I was labeled as a drug seeker. Mind you I didn't ask for ANY medication what so ever. I requested an ultrasound that Drake originally declined. I requested it again at which point she hastily entered my room and interrupted me... very rude and condemning. I cant believe that patients cant emote pain without being labeled... not everyone is on drugs or seeking them. All I wanted was decent care to assure nothing critical was going on with my body. Sudden severe liver pain isn't a good indication. I now understand why so many people are misdiagnosed or end up going home and dying a couple of months later, lack of care and compassion. Perhaps not all doctors at Haywood Medical are like this, but Drake definitely needs to remember her oath to practice medicine - which I dont even believe shes a doctor, rather a PA. My advice - go to Buncombe. ALSO - ultrasound tech said its probably gas discrediting my pain level. Never heard of severe sudden liver pain capable of causing you to pass out for 6 hours as gas.

EDIT - Waiting on Ultrasound results and Drake keeps bad mouthing patients to nurses and other physicians, just said that no one here has a true medical condition, and she wants to see someone who does. One of many sarcastic comments loud enough for all patients to hear.

I was born in this hospital and have came here when sick since a kid and still do only cause it's the closest to the house but never if I can help it come back to this hospital again some of the nursing staff suck and will let you die I won't let them work on my dog if I had one

I can't thank Haywood county ER staff enough for the care and attention they gave my daughter lastnight. And for this broken down one hell of an anxious momma. This has been a very difficult night for our family, but it could have been much worse without the dedication and expertise of the staff. My family and I are truly grateful for the level of care they were able to administer to my daughter.

Quite frankly the worst experience I've had in my life. The absurd amount of time spent in the waiting room would have been better spent driving to Mission and still would have seen a doctor sooner. Seriously, may the patients back charge for time spent in the waiting room to offset the exorbitant ER charges? If you're not birthing a baby, by all means it's in your best interest to keep driving to Asheville.

Don't know about every one else but the hospital is awesome!!! They saved my life in 2014 when I had a plural effusion which turned into a empiema thank God they was there

This hospital is wonderful. I have always used Mission Health but due to an emergency illness, knowing I would have to sit at Mission for hours i went here. I can t believe how quickly they saw me and literally saved my life. I was much sicker than I thought and ended up there for 5 days. Everyone from the housekeeping staff to the doctors were wonderful to me. I received excellent care. No ignoring the call bell till u per on yourself like my poor mother went through at Mission. This hospital has changed so much. A nursing supervisor came in each day to check on how I was being treated. I will never go back to Mission again for an ER visit!!!

I was discharged without being told the results of my x-rays. After dislocating my shoulder they failed to tell me if anything was broken. I had to track down a doctor and demand them to find out the results. Worst bedside manner and horrible nursing staff.

Do not go here if you are greviously injured, you will undoubtedly die here.

Horrible doctors, no one here cares about you or that fact that you feel like you're dying. Literally just sitting out there talking about broccoli casserole!! In the mean time I'd like an iv because I'm dehydrated

Floors are so gross! Seen blood on handrail in waiting room! You would think housekeeping would do a better job than what is being done now. Just seen a post on facebook as well. Along with dirty needle caps and blood spots on the floor. Housekeeping needs to pick it up!

Our mother was a patient at Haywood Regional Hospital in August, 2020 for 6 days. She returned to the ER 6 days after being prematurely released the week before and ultimately passed away in the ICU the same day.

We can t stress enough the poor care our mother received while a patient at HRH. Unfortunately, due to Covid restrictions, we could only be with her 6 hours a day...the other 18 hours a day we had to rely on the nurses to do their job. Mom was a fall risk, which was stated on her door in bold writing, and relied on her nurses completely to get out of bed. At least one instance found her pushing her call button repeatedly with no response and resulted in her soiling her bed. Another instance, the day before her release, her nurse Susan (5th Floor Nurse) told her if she needed to go to the bathroom she knew where it was and proceeded to open the bathroom door and walk away. Imagine our anger at the unconscionable actions of this health care professional . Had our mother fallen we would have held Susan personally responsible as well as HRH for employing such incompetent employees.

One week later would find mom back in the ER where we met Kim, the charge nurse. Again, the incompetence is unconscionable!! Aside from the fact she had zero compassion or empathy, her incompetence very well could have kept us from spending the last moments with our mom once she was transferred to ICU. Kim omitted from her paper work that was transferred to the charge nurse in the ICU that mom had Stage IV cancer. Given only hours to live, per the ER attending physician, they ran a COVID test that would take 48-72 hours for the results!! Had I not gotten to the nurses station in the ICU to give them the background health information on mom, she would have died alone while we all sat back and waited for the COVID test results.

This is where this review takes a drastic turn. The care mom received in the ICU was second to none. It was like entering an entirely different hospital system! Once her team of extremely competent nurses realized she had late-stage cancer they knew her symptoms weren t indicative of COVID. They ran a rapid 3 hour test which came back negative and allowed us to spend her last hour by her bedside. The charge nurse, Rebekah, as well as Jessica, Chris, and Cortney, were so compassionate and fully prepared to take such wonderful care of our mother during her final hours.

I realize this is an extremely long review, but our family would like to do everything we can to be a voice for our mother and hopefully prevent any other family from experiencing what we went through.

Visiting the area from Massachusetts and needed to seek treatment at Urgent Care in Waynesville. I was transferred to Haywood Regional Hospital where I was admitted to PCU for two days. The staff at each site and in each department were friendly and professional. All my questions were addressed to my satisfaction. I received excellent, attentive care.

What a joke! Nurses on 5th floor are dumb as a bunch of rocks.

Absolutely horrible sat for an hour and a half in the waiting room got here at 10:30 didn't get taken back till midnight possible diabetic ketoacidosis which can kill somebody within an hour and a half thank you Haywood Regional Medical Center.

My mom passed over the weekend in the ICU. I cannot say how cordial and supportive the staff was during the few final hours of Mom's life. They provided chairs for the many family members as they arrived. They provided us with a tray of refreshments and beverages. And they were so kind and gentle with Mom during this time. I am so very grateful to them.

Having had 2 inpatients surgeries in the last two years I must say i received amazing care from my provider and all the staff! This hospital provides better care than I could have ever imagined! Would recommend to all!

From the moment we stepped into this hospital we were treated with kindness. All staff were well-trained, respectful, and did their job exceptionally well. Dr. McAlvany explained the procedure using terms my father could understand. We absolutely adore her ! Nurses: Russ, Heidi, and Pam were incredible as was the respiratory therapist. I can't say enough good things about Pam. I have many years experience in Health Care so I tend to analyze treatment critically, especially when it's treatment for a loved one. Mitch, who took Dad into the OR, is the perfect person for that position. He possesses so much GENUINE care and compassion for patients who are nervous. Everyone we met seemed to truly love their job and want to be there caring for the sick. Speaking on the cleanliness of this facility. Outpatient is on the 7th floor. The facility is spotless. Absolutely spotless, as it should be. Same in the Cafe, and the first-floor waiting room. Jo Ann, the volunteer and another volunteer (whose name I didn't not get) walked the waiting room every half hour making sure coffee was filled and the area was tidy. The first floor restrooms were exceptionally clean. This is the older part of the hospital, that receives the most traffic. Keeping that area clean isn't easy. This hospital has been through a lot and I am thrilled to report our experience was positive and filled with top-notch care and compassion. Thank you to every single member of our Health Care Team. You are awesome !

Staff was caring, inforative, efficient, knowledgeable. I was there about 4 hours, including exam, diagnosis, xray and discharge instructions. I have been treated in the ER before and have always had good experiences.

I had to bring my son in to Haywood Regional this afternoon for symptoms of a moderate/severe allergic reaction. My son is on the autism spectrum and while he is legally an adult, he is not capable of fully answering medical questions and will have a meltdown when his anxiety is high. I asked the gentleman at the desk if I could stay with my son for this reason and was told that I could. The triage nurse then decided that I didnt need to be present because she "felt he can answer questions well enough". After a 40 minute wait (allergic reaction with swelling in the face, lips and throat, hives and severe itching) the charge nurse decides to come into the waiting room to tell me that I could not be present as a patient advocate for my son due to COVID precautions. That might be a valid arguement except that the charge nurse was not wearing a mask while both my son and I were!!! We left immediately and I took my son to Mission. My son was directly admitted at Mission once we arrived and treated for a severe allegeric reaction. Mission treated his condition as the true emergency it was. Thank God we did not continue to wait at Haywood Regional. I hate to think what might have happened if we had. I will NEVER go to this hospital again and will make sure to pass on our experience to anyone who will listen.

My wife just spent thirty two days in the I.C.U. She was transferred today to Care Partners while she was being transported out of the unit the male nurse on shift made a comment as the door closed "SHE'S FINALLY GONE HALLELUJAH " I would have loved to have went back in and had a talk with him but my wife needed me by her side and of course he would just call security. My wife was and is suffering from Guillain Barre Syndrome which is a very painful and scary illness but most but not all of the nurses and c.n.a.`s acted like it was a bother to tend to her needs.I know this because I was with her every day during her stay, from 10:30am until 4:30pm and believe me you can see and learn a lot about people in thirty two days. I would love to name names because I have them all and their was a couple of great nurses and one terrific C.N.A. and mostly very professional specialist .

This place is horrible! They have terrible service with no attention.they will keep you bfor days only to tell you there's nothing wrong. Have seen our nurse once since the start of her shift at 7am and it's now 3pm. They don't even provide you with water unless you ask for it and they bring you a dinky little cup...."make sure to stay hydrated" they say. The food is terrible. There is a vending machine that doesn't work...it will take $5 and not give you any food or drink. This place is a joke.

Wife was scheduled for c-section on 6/25/18 our obgy was Dr jenny van winkle i don't have words to say it and how thankfully i am all i can say is all the doctors that team up for the c-section were great and they explained everything i need to know before and during the entire time, the nurses from the 4th floor all of them were great (excellent) they provided me with pillows and a place to rest during my stay thanks to the nurses that help me on room 429 today she was discharged and i could not leave this place without leaving my personal expierence, everyone in there where very attentive. Thanks.

Tonight I see our mountains are under a terrible winter storm tonight 2/25/15 I have a few friends that work at Haywood Regional Hospital. Earlier I saw you leader Mr. Patrick Wright on WLOS Channel 13 babbling about his staff and the snow conditions He is from Florida and probably drives a high priced 4 Wheel drive ..a memo was distributed to the lower paid staff that if they did not stay at the hospital or were not at work tomorrow they would be terminated really? I think this person is a poor leader? threaten the staff with termination ...what a terrible place to work ..shame on you MR. WRIGHT

Waited in the ER with my dad they where only 2 they got him registered and they was other people coming in they seen the ones they came in not my dad. Ridiculous hospital

THIS HOSPITAL WILL TRY TO KILL YOU
-

When you are driving to Mission to see real doctors there is a billboard on the way to Asheville that begs you to turn around and go to the hospital you just drove past. Ignore the billboard and continue on to Mission.

Long waits Don t go here if you have a emergency
I was bleeding was having a miscarriage and they told me they did not have no rooms I waited more than 3 hours to get attended. And they over charge you.
Worst hospital I ever been too don t even deserve one star !!!!

Nurses are fantastic, drs are great. Great birthing experience and they treat you like family.

Impossible to get billing information. Have tried for 10 weeks to get answers. New person each time, no answers, only concern is wanting money for services not performed. Trying to get thru to someone to help is impossible. Never seen anything like it!

My mom was taken here from the Cherokee hospital because sylva turned her down from being admitted back in Febuary. (Thank goodness) and the staff here have been beyond supportive and caring. She stayed there for roughly 5 days and was sent home and to return today for surgery. The doctor would repeatedly call me throughout her procedure offering comfort, support, and informing me of her progress. I am so thankful for the medical staff here! The nurse Vanessa was phenomenal!! She made my mom feel cared about and made a lasting impression to not only her but me. Always smiled and entered the room with positivity! Thank you!

I would never recommend this hospital to anyone. Honestly would rather take the risk to drive to mission!

Was seen by Dr. Lewis Porter for a deep laceration on the top of my thumb requiring 11 stitches. He was awesome! Not only did he do an amazing job, they were quick and very professional from the time I got there until I walked out the door! He even called the next day to check on me! If there were more than 5 stars they would get all of them!

Care wasn't great and the billing department is worse. I've been dealing with them for 10 months now and they STILL haven't fixed my bills. First they sent one of my bills to a collection agency within a week of me receiving the bill. Then they set me up for a payment plan for bills I hadn't received yet and didn't approve to have a payment plan set up for. I keep calling and they tell me they've fixed things, but then I get the same mail telling me that nothing on my account has changed. Supposedly my account is sent to managers to be fixed but months later I'm having the same problems and no one calls me back.

Update: Got ANOTHER letter from a collection agency about a bill dated 9/2017 that I NEVER received any notices of, and spoke with representatives a year ago about and was told that I had no outstanding bills after the last fiasco.
DO NOT GO HERE OR ELSE THEY WILL RUIN YOUR CREDIT SCORE BY NOT BILLING YOU PROPERLY.

They have a licensed practical nurse on staff named Lisa Welch Nilles who is against vaccines and is posting on an anti-vaccine nurse group. A healthcare professional with these views has no business working directly with patients. I hope they will fire her.

There was a recent outbreak of legionnaires disease that was linked to the NC Mountain State Fair. Well, I was one of the over 130 that contracted it. It is a long story of how I came to the emergency room at Haywood Regional Medical Center (HRMC), but I had visited Mission Urgent Care on the previous Friday and was tested for the flu, it was negative, but by the following Tuesday, I was having difficulty breathing and made my way to the ER. Upon arrival, the intake person could tell that I was in distress and called back and told the ER staff that I needed monitoring. Once in the room the nurses, nurse practitioner and respiratory therapists were all focused on getting to the bottom of what was going on.

I had a CT scan and it was revealed that (the staffs words not mine) I had one of the worst cases of double pneumonia that they had seen in a while. They said that I would be a resident of HRMC for several days. While waiting on the room, I got a call from Mission Urgent care as a follow-up to my visit and when they heard me say I had double pneumonia, they brought to my attention the outbreak and told me to have your staff test me for legionella. Little did I know at the time that the HRMC staff were already on that. And the doctor said they were going to treat me as it were legionella.

Once up on the floor, the nurses, CNA's, RT's, housekeeping, lab and food staff were all amazing. They went above and beyond what I feel were there duties to make sure that I was being taken care of. Housekeeping would ask if they could get me anything or if I needed my nurse. The food staff made accommodations for what I ate as what was on the menu would turn my stomach at the thought of eating it. Everyone was amazing.

I really do wished I could remember everyone's names so I could call them out personally, but there names have escaped my memory. But every one of them were 'ROCK STARS' in my eyes. But I will say that my nurse practitioner on the floor, Jennifer Sanders, was AWESOME! And to the one RT (I couldn't get her name, as her name badge was backwards the whole time) that work with me on the Wednesday night that I was in such distress, THANK YOU! You were rock steady, showed confidence which really calmed me down as I was truly scared for my life at that point. But you kept trying things until you found what worked.

Haywood County, I know that for years HRMC has been given a bad name, but we truly have a top notch medical facility and totally back them! If you hear anyone say otherwise, you need to correct them. HRMC and their staff are totally amazing!

I have a chronic disease and have to be admitted to the hospital quite often. Most of the time the Er and nursing staff are very kind and helpful but the problem lies in the contracted drs. Some of them are very knowledgeable but some are completely ignorant and you are stuck with who you get or so I was told. my main complaint about the hospital as a whole is that no one except a few surgeons know anything at all about ostomies and will never contact my gi Dr or surgeon Regardless of how many times I ask them to and when I contact them myself they can never get anyone to respond back from hrmc.

Most nurses were top notch and took great care of my daughter while she was in. We were so scared and it was wonderful to have such caring angels around us. Thanks to the nursing staff at HRMC

On Tuesday, Dec 8, 2020, I was a patient in the catherization lab. I was very stressed due to one I had in Florida years ago, that was very painful.
While in Haywood I had a nurse named Nancy, she was better than a mother.
She took such good care of me and eased any anxiety I had.
Over in the procedure room, I was met with a team who took such good care of me, Jessica, Sara, and Steve.
They were awesome, I didn't have any issues, no pain, total comfort.
Also Dr Gore was my doctor, great team...
Thanks to all of you for being so kind, professional, and putting me totally at ease.

I am currently waiting to get my daughter discharged but I had to write a review on how amazing the staff is here at the emergency room! We hardly waited at all in the lobby, everyone was very prompt and thorough. The staff was very nice and polite. I have never been to such an amazing hospital, thank you for your hard work and dedication to the patients!

If I could give zero stars I would. Worst hospital!!

This is the worst hospital ever!! They have the rudest nurses in the ER that I have ever seen.. if you don't want to die don't go here

Nov.12 I've have lots of surgery and wound care to deal with . A recent wound from total hip replacement? Developed a large hemmtobin. I probably spelled that wrong anyway went to Haywood hospital. I was treated with respect and everyone ..involved were very professional they got right to work everyone. Dained the wound with no pain involved I immediately felt relief they were very crowded this day and managed to get to everyone in good time. Thankyou everyone at Haywood hospital karl Miller

Waited an hour and a half...empty waiting room when arrived, 2 people admitted ahead of me. Then she tells me it will be another hour...save your own life go somewhere else for an emergency

I have a SEVERE sun burn. I can barely walk. I can't stand in one place. It has been 3 days and I have tried every home remedy on the net and it's just getting worse. I go to ER. and wait almost 5 hours. I The Dr. comes in and says we don't do anything for sun burn. Try some aloa and ibuprofen. I said I have for 3 days and I have to go back to work. She said you might want to call in.
Seriously why do we have Dr.'s and hospitals. Absolutely horrible. Even them seeing I could barely stand and walk they didn't even ask if I need a wheelchair!

My daughter had to go to the ER October 14th. The staff was great but I saw one throw the IV Needle in the trash can. The room they took us to was so nasty I couldn't believe it. It looked like it had not been cleaned in week's. That's disgusting.

I am through with this hospital. Bookkeeping will not return calls.

In the past 15 years I delivered my little girl here, been treated for an allergic reaction, & brought friends & family members here to be treated. I am SO thankful for this medical center in my community!