Hawthorne Chevrolet Review

Oil change took less than an hour and the service department was very friendly.

Robert Desimone was pleasant knowledgeable and made the experience of buying the car great. Had 1st service appt..superb job- very efficient

Was a great experience dealing with Hawthorne Chevy. From Jennifer setting it all up and Steve making sure everything worked out ,the tech doing a great job my daughter's car left in great shape. And I have peace of mind.

As always Hawthorne Chevy, Robert DeSimone and Carrie Bickford make buying a Chevy a pleasurable experience. Will always buy a Chevy from Hawthorne Chevy. Would give them 10 Stars

Gray was great to work with. Very personable and really made the experience great. Took his time gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a truck the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! Kerry did an amazing job on going over my finances as well . THANK YOU!!

I wish it was just a bit less time to perform the simple tasks which I had performed. It took more than 2 hours of waiting. It was only a oil change and filter, check fluid levels, and after their recommendation flushed the radiator system although it was done once before by my brother who owned this car. He did it with about 7000 miles and now it had only 11,130f so a bit surprised it was recommended. I should have checked his maintenance records before arriving. I probably would have turned this recommendation down which added an additional cost of about $160.00. Also the car clearly is marked to require Mobil 5-30W synthetic oil I could not tell or was advise what was put into the corvette.

Very pleasant experience. John DeCrocker made it a painless process and I got the SUV that I wanted. I will be returning in the future.

I've used Hawthorne Chevy ever since I bought my 2003 Z06 back in 2014 & I would not trust anyone but Steve Kochan to manage it.

I initially brought it in for a 60k mile servicing [bought it with ~61k miles]. It was done quickly but throughly; Steve let me know the potential services that may need to be done in the future, as well as any immediate issues he could see.

Also, I noticed that my driver's seat did not have the Z06 stitching on it when I first bought the car - the passenger seat did, but the drivers' side did not. That bothered me a bit & made the car look unbalanced a little. Anyways, after the original 60k inspection, I noticed Z06 stitching on the drivers' seat. I was floored.. truly made my day & still makes me smile when I get in the car.

Those "little" things can make a huge difference..

Since that initial inspection, I have brought the car back for routine maintenance [now has 81k miles & runs/feels like new]. They have experience working on corvettes in particular, so they can spot usual issues with the cars & can get ahead of anything that may pose a problem. Their turn-around times are quite fast - even though that is not really as much of a concern as the quality of work to me, it's still nice to have the car back relatively quickly.

However, if they are busy, I don't mind waiting because Steve does such a great job - quality over quantity is how I feel & i've never been disappointed.

I don't mind paying their prices because they have always seemed reasonable when it comes to final cost - Steve always checks with me before doing anything & makes sure we're on the same page; it's to the point that I can probably predict what they'll work on the next time it goes in for servicing. Nice to know there won't be any surprises on the bill & that they take time to work with their customers.

Everything is annotated in their paperwork very neatly & very clearly, so understanding what is going on with your vehicle cannot be made any simpler.

Nobody but Steve Kochan will ever manage the service/repairs on my Z06. He is the stand-out example of how to properly treat a customer & their vehicle.

Could not be more impressed/happy with his work; would recommend him to anyone.

My salesman, Bob Desimone was great. Other than the dealer attempting to add a "mandatory" fee for glass etching I had a good experience at Hawthorne Chevrolet.
PS...Don't fall for the glass etching scam.

Truck in the service department for 30 plus days. Still no reimbursement from anyone. Not really happy dennis

The team was very easy to deal with but really so was I

Hello, everyone.
I already make lease chevy equinox. Also, I got a good deal because they didn't do lie. I believe that If they have price tag cars or deal, they can make the deal. I don't know why some people make a bad review. Especially, I appreciate sales persons.
Thank you so much guys,

Everyone was very friendly, helpful and professional. Thanks!

From service to parts everyone is exceptional. Can t say anything about sales, haven t made any car purchases there.

My Tahoe had a problem with the air conditioning lines running to the back of the vehicle. The repairs were done on time and everyone was extremely helpful. The problem is the air conditioning repair was extremely expensive and which sounds like it should be a recall issue

The Salesman tom was extremely helpful and got us the best pricing available

I am a Huge Ford Guy
I went to Chevy because ford did not have any Loyalty after I bought 14 Vehicles over the past 30 years for work and Personal.
I went to Chevy and I have not been Disappointed at all in my decision.
We ve been treated fairly and bought and leased 2 cars within 10 months of each other from Hawthorne Chevy.
They are a Stand up Dealership.
Gary was not a pressure salesman which helped me even more to Deal with Just him.
Also a stand up Salesman.

Thank you

SR Caruso /SST

I arrived late at my appointment but they took care of my car quickly anyway . The launch room was comfortable. The coffee was good. No sugar though. I received a text welcoming me and offering help. But when I asked for help with the sugar by that text nobody answered. Also I asked personally to the agent but nobody cared.
At the end the car had been taking care of very well. Everything looks good so far. Thank you.

This was by far the best experience we have ever had with a dealership. Gary, our salesman, was honest, thorough, and straight to the point. He did not waste our time and gave us honest numbers immediately. Signing our paperwork was easy and very high tech! I liked that rather than leaving with a folder full of papers, they did the deal digitally and handed us a flash drive with a copy of our records saved on it! It was the first time I ve seen it done that way, and it was so much easier. I d highly recommend them to anyone looking for a no nonsense experience. They won t waste your time!

Quick and smooth handled all my concerns minimal waiting time

Hawthorn Chevrolet made our experience extremely easy and enjoyable. Sales associate Tom Brown never made us feel any pressure during our visits. I can't say enough about the Finace Director Carrie Bickford. She is extremely knowledgeable and worked with us through every step of the process and kept us well informed. She was the main reason we decided to do business with Hawthorn Chevrolet.

no complaints from the seller, but the purchased items are very expensive. the seller was very friendly and helped me with the programming of truck

Service department might be one of the worst in the business. Don t return phone calls, condescend to customers, and extremely unhelpful in general.

Mike in the service department might be the worst representative from this joke of a dealership. When he finally does return a call, after 5 messages over a week, he has the audacity to say I m doing you a favor. This Is after he contacts the wrong number repeatedly (it was updated to the correct number by him).

Go to Paramus, or Schumacher, or anyone with a pulse.

Good Service dept. Ask for Mike Rivera, he's taken car of our car, even after the warranty was done.

it was Great James Gray did an amazing job to earn my business and overall it was a great experience.

I just leased a 2017 Silverado from Isaiah Rodriguez and had the most pleasureable experience. Isaiah was very courteous and accomodating and would highly recommend him and Hawthorne Chevy for anyone in the market for a vehicle. Looking forward to making a deal again in the near future.

A thank you shout out to Roland Utenwoldt at Hawthorne Chevrolet, my husband and I kept Roland busy with a new lease and the purchase of a vehicle just coming off lease recently and Roland was great! Will be back in November for a lease return and a hopefully another great lease deal!

I absolutely loved my experience at this dealership. I initially was just searching for different cars but once I arrived to the dealership and spoke with JR Gray who was highly recommended, he helped me with exactly what I was looking for. If any individual is looking for an excellent dealership with a friendly Sales Consultant such as JR Gray, Carrie and the rest of the amazing staff then Hawthorne Chevrolet is the place to go!

Your representative GREGORY BARBAGALLO conducted himself in a most professional manner. Greg knows automobile service issues very well and brings a wealth of prior experience to the job. He has a pleasant, easy-going disposition, and he answered all my questions in an understandable manner. To top it all off, Greg got me back on the road within the estimated time.

We have purchased three (3) Chevrolet Malibu cars from Hawthorne Chevrolet, and we have been VERY satisfied with every aspect of the transactions. We strongly recommend Hawthorne Chevrolet for your automobile needs.

Mike was excellent and promoted with service and timely management

Fast friendly service,excellent job on items fixed.

This is my second traverse from Hawthorne Chevrolet and working with Dennis Johnson. He is he is terrific! Excellent customer service, very friendly, knowledgeable and he makes it the best buying experience. I would highly recommend Dennis & Hawthorne Chevrolet to family and friends.

I can not say enough about how awesome this dealership is. I just purchased a 2019 Chevy Traverse there last week. I originally went in thinking I wanted an LS but then decided I wanted an LT. Gary and Steve were absolutely AMAZING in making sure that I got exactly what I wanted. Everyone at the dealership was extremely helpful and nice. I will be referring this dealership to everyone I know and will continue to shop for Chevrolet's from this dealership in the future.

What a great experience buying a truck here especially my first new truck ever. I was always made to feel comfortable and they were able to find a truck that was in high demand quickly. Both Steve and Gary were overly helpful and more than reasonable on pricing. They hunted down every discount or rebate possible to make sure I was taken care of. When its time to buy a Chevy I would highly recommend hawthorne.

Best Dealership Around!!! I purchased my car from Hawthorne about a year ago as they were offering a special on the Chevy Trax. Now, I have never owed a Chevy and like to work via phone. It was such an easy experience, but the best was when I got to their show room. They are the most customer oriented organization that I have ever come across and make you feel like the number one priority. From Internet Sales, to Service to the Head of the Company - anyone is there to help with any issue. I have always owned foreign cars, and although this dealership is about 30 mins from my home, but I am going to 100% purchase another vehicle when my lease is done.

Overall had an excellent experience at Hawthorne Chevrolet. After a lot of shopping & research, they offered us the best deal & had the largest inventory to choose from. Our salesman, Bobby, was easy to work with. He never made us feel pressured, as so many car salesmen do. We would definitely go back to this dealership & recommend it to others.

This is our third vehicle that we have purchased from Hawthorne Chevy, and each time it get's easier and easier. In the past we have dealt with Steve Barna who is usually awesome. This time around we worked with Tom Verheeck who was just as awesome. He really worked with us and showed that he cared not just about selling a car, but that we were happy as customers. Steve and Tom are the reason we will continue to return to Hawthorne Chevy.

Initially, I had gone to Chevy Paramus and did not enjoy the experience. My sister and I then went to Chevy Hawthorne and were completely satisfied. Thomas was helpful and friendly! I was able to release a new car with a price I was comfortable with within

They make you feel welcome as if you were dealing with family

Robert DeSimone - You are just awesome. You made the lease process very simple and I am completely satisfied with your service. Thanks for being there to help me, who is typically new to the US with no US citizenship or background. Thank you, Sir!

Bobby Madden service was excellent
Thank you

Awful experience. Was offered and promised a loaner car from the owner Steve for a warrantee issue and an oil change and was denied by the service manager joe upon arrival. Had to leave with no service done. Sent texts and emails with no response. Completely inexcusable to never receive a return call...

Brooke provided excellent customer service. We really appreciated HC s ability to identify the issues with our Suburban and find cost effective solutions to help us get back on the road within a day! Thanks guys!

We had a great experience with Hawthorne Chevy and the salesman, Dennis. This is our third truck we have bought through them and each time we have been very happy with our experience.

Not a good experience at all my daughter and I both leased cars.nothing but a lying salesman who gave us the runaround on my daughters trade in. I also caution anyone who leases or purchases a car to carefully monitor their credit reports . I will never ever deal with Hawthorne again.

The best experience of buying a vehicle I have ever had has been at Hawthorne Chevrolet. 4 times!! Never been let down, by the sales department or the service department.

Has a great amount of cars to choose from but I feel we took a little longer than usual even by having everything at hand as soon as we walked through the door.

It was a great experience, especially after visiting another Chevy dealership in the area. They were fast, helpful and I'm driving around in an incredible vehicle now! The best part was that I never got that "car salesman" vibe from anyone. They were just honest and professional. Really I can't say enough- it was a wonderful experience!!

Isaiah was super helpful to my boyfriend and I in purchasing new cars. We are more than satisfied with the attentive customer service that we both received from him. Isaiah truly has your best interest when purchasing the right vehicle for you. No bs and straight forward. Thank you for everything and we will definitely be recommending family and friends to you. I ve already gotten so many compliments on my new 2018 Chevrolet Traverse. #TeamGemini #OutstandingSalesperson #WhatsYourSupervisorsName? #Insider

It's a really nice professional environment and has friendly staff

I am amazed and very pleased. Leon Amiel was very professional, knew what I needed and made it so pleasurable to purchase. I will definitely recommend him and Hawthorne to all of my business associates, friends and family. Top notch service!

Great dealership thanks for the quick service in getting our new leased Silverado.

Attentive service. I was very pleased and will visit again.

Communication was great- vehicle delivered when promised.

Our service guy, Steven Kochan, is always very attentive and professional!

This was the best car leasing experience of my life. Bobby Madden was fantastic to work with.

Overall good experience, I highly recommend Tom V, he was more then helpful and accommodating and made the process go as smoothly as it could.

I have to commend your employee Steve Kochan. My wife experienced an issue with her vehicle and went in without an appointment. Steve took care of her problem, got her out so she could go to work and was informative and helpful. I have been using Hawthorne Chevy Service Dept because of Steve Kochan for many many years. You are lucky to have him...he is a valuable asset to your dealership. Thanks Again Steve...you ARE the best at what you do.

Over all everything went well sales guy Thomas was really cool just wish I had a extra set of keys which I will have to buy soon .. for my used 2015 truck ..out with the German car in with the American ... truck ..

So professional and we'll organized.
Their service forces me to keep Chevy cars.

Just spoke to John in the parts department. At first he was audibly slightly annoyed by my series of questions but he actually was so helpful and sweet. I really appreciated the customer service.

We had great experience buying our new car at Hawthorne Chevrolet. JR Gray is the guy to go. Very professional, friendly, attentive to buyers needs. Will definitely recommend to my friends.

Arnie is great. He always goes the extra mile. Service was very attentive and a pleasure to deal with - I needed a new tire.

Nowadays, it commonly seen that car salesmen just don t do enough good job and their only objective is to get money out of your wallet. But, salesman like Arnie delivers an incredible service and gives a very pleasant experience. Arnie, just wanted to express my thank you for your honesty and dedication while selling me my new car last week. I'm happy with the car I purchased, and I'm not freaking out about the purchase price. it's all thanks to you.

Ismet

From the minute I called to inquire about the vehicle to the minute we drove our new car off the lot was amazing service. Everyone we encountered was extremely pleasant, and made our car buying experience enjoyable. Roland was an excellent salesman, along with everyone else involved in the transaction. Most importantly, they are HONEST.

I came to you after meeting with both Steve in Service and Dennis in Sales. Dennis was positive that you could help me, in fact, he said you were the only one who could help me. If you remember, this was the Fifth time my Wife s Traverse was brought in for service since the end of October. I m not sure that you ever apologized for our troubles. You did say this was the first time you were hearing of this, but in your defense, you were on vacation the fourth time the car came in. Clearly you were working during the third time the car was towed in, and in your words, someone should have told you about this on the second visit. So, I don t know that vacation is much of a defense.
When I pressed you for next steps you were insistent that we needed to start from scratch. I am happy that Steve was there at the time, because I feel like he did a fairly good job of recapping the situation so far: faulty battery, dealership broken conductor that was replaced, new board for something and a new fuse block in the engine compartment. Still the battery drained a fifth time. After the recap, you had no answers and directed me to Open a claim with GM. No instructions were offered with this, no further guidance, only your assurance that you had been doing this a long time and this what you have to do. You were the third person I had contacted to get some assistance and your absolute willing ness to brush me off was not appreciated. If the only way to get help with the car I bought from your dealership, that is still under warranty, and that your Service department damaged when changing the battery, is to open a claim with GM, I don t see how my request that You open the ticket could be met with such hostility. You yelled at me. An adult customer, standing in your office, with your underling in the room and adjacent areas, who had brought his car in for service the fifth time for the same issue! Unprofessional does not cover it.
I am sure you are aware that I clearly and loudly expressed my disappointment to Dennis on my way out. His desperate attempt to direct me to person number four to complain to was soundly rejected.
It is no surprise to me that I have not heard anything from you, your department, or from GM (I did open a ticket with them.) I hope you are satisfied the level of service you provide and I hope you feel victorious because my wife still doesn t have a car. I continue to waste my time trying to get the issue resolved for her. Not to mention that I am paying a lease on a car I am unable to drive. Not to mention the obvious safety issue this car has become to my family. Not to mention you left us without a car over the Christmas Weekend and Holiday with not even an apology.
I am disgusted by your behavior and the service from Hawthorne Chevy.

I think timing played a part in the great deal we got. However, everyone was very kind and helpful to us. Ryan one of the managers, is very up front, tells you how it is. He cuts to the chase and eliminates all of the dreaded back and forth that can be so time consuming and a real turn off. That is a quality that is hard to come by im this industry. Tomiki was very helpful in setting up and confirming appointments and information. Gary our salesman was also very transparent, not pushy in any way. We never felt rushed, pressured, or uncomfortable at any time. While we were walking around the showroom, every employee who passed us said hello and asked if we were being helped. It was nice to not feel overlooked in such a busy showroom. It was also convenient to text all needed info to our salesman which saved us a bunch of time at the dealership. We were able to arrive on the day of our pick up, sign papers and leave! We will definitely be recommending friends and family in the market to check out Hawthorne Chevy.

We just purchased two pre-owned vehicles from Hawthorne Chevrolet. Exceptional, knowledgeable, low-key, pre-owned salesman. No pressure or pushiness. He worked with us patiently to make sure we got exactly what we needed. Great finance people too. Both vehicles were pretty much in mint condition and we felt confident about purchasing them. People think the vehicles are brand new and they feel and look new! Great dealership, good people and an overall excellent experience. Hawthorne Chevrolet is car-buying happiness!

Always top-notch, quality service. Staff is very friendly and will help you with anything you need. I appreciate all of the hard work they do.

I hate going to dealers as I walk into any dealers sale associates approaches right away and never leave you alone. But here, it was the opposite which I really like.
JOHN DINGERTOPADRE really took care of us. Thanks

Great experience in service ! Very professional! Only place I will bring my car! Thanks Hawthorne Chevy !

I have been a customer of Hawthorne Chevy for more than 10 years. I have always received superb service and excellent customer service. I will always come here for service of my vehicle.

Gary Monnecka was the salesman for my recently purchased 2018 Corvette Stingray.
He was awesome, and through his efforts, not only did I get the exact vehicle I was looking for, but I took delivery way earlier than I expected.
He is a great guy, and will do whatever it takes to satisfy the customer.
After delivery, he called me to confirm that the car was meeting my expectations, and offered some advice on how to maximize the experience of driving my new Vette.
I am extremely happy with the entire purchasing experience ..
5 Star performance by Gary!!

I had the pleasure of working with Tom Verheeck on a new Traverse - I believe I was in and out with a great deal in roughly 1 hour! When it came time to pick up the car, there were no hidden fees or "oops we forgot" moment as I've experienced with pretty much EVERY other PRESTIGEous dealership I've dealt with. Tom went above and beyond to get me the right deal and helped make the transition from my old to new lease seamless.

All staff were a pleasure to work with and I am 100% satisfied with their service and expertise.

As soon as I entered the Dealership no body greeted me or approached me to ask if I need help. I was walking around for 5 minutes waiting for someone to come help me and I decided to take matters into my own hands and asked someone walking by for help. The sales man said he'll call someone to help me but no one came so I had to enter into one of the booths by myself. The person sitting there sounded like he had no interest talking to me and had no idea what I was asking him about. I will be taking my business to The Chevy dealer in Paramus instead, and I suggest you do to!

Just had an amazing buying experience at Hawthorne Chevy after going to two other dealerships prior. Gary Monnecka made everything super easy, he was great Highly recommend.

Hawthorne Chevrolet gave me the lowest price. I'm happy with my new Volt.

Talked to them this morning about a truck, drove over an hour to see the truck. Just to get there for them to show me a sold truck. Way to go.

Too expensive and not enough availability for emergency repairs.

Great place to have car serviced - everyone is so nice.

Glenn Morris was very easy to work with, always had the answers we needed in no time.

Leon is a super helpful salesperson. Ive never gotten along with a car salesman as well as I clicked with him. Thank you for being so easy to talk to. You truly have a jem with him hawthorn Chevy