Haus block management Reviews

The worst company I've ever interact with, absolutely a nightmare.

I have my entry door damaged because of a cladding project and raised the issue with HAUS in October 2022. Yes, October 2022, which is 1 year and 4 months ago. I have contacted HAUS so many times and the issue is still unresolved as at 6th Feb 2024. I have made so many calls ask for a call back (as the maintenance team cannot be directly contacted) but no emails/call-backs throughout. Have to take legal actions now but also means higher service fees to all leaseholders simply because of HAUS very poor service. Stay away!

Haus Block are managing agents for my daughter's flat at Gascoigne Close, London, N17 and have failed to complete appropriate repair works to the building that were first raised with them in 2022. The ingress of water has resulted in her losing one tenant, and she is now on the verge of losing a second. Buckets have to be kept in the affected room to catch the water leaking through the ceiling from a faulty external balcony. And now there is a build up of mould. Our next step is to contact the Ombudsman and take separate legal advice for compensation. Haus's website is full of glowing promises: 'Better management guaranteed' is one of them. But while their correspondence so far has been 'wordy' those words have been full of empty promises, and the cause of significant psychological and emotional distress. The company does not even deserve the one star I've given to this review, based on our experience.

Perhaps Haus might come out better as far as their property owning clients are concerned, but as a resident of one of those properties my daughter has experienced only delays, and pathetic excuses. Who gets a single quote for work?! You get three at once... not take 6 months getting one at a time. The management are guilty of neglect and unprofessionalism.

Absolutely shocking service.
I have concerns about the proficiency of my Management Company - HAUS block management. I have had ongoing issues for the past two years causing me severe frustration, stress and I am unsure of how to proceed. I pay a service charge of that includes management fees, electricity supply, major works, repairs and maintenance, building insurance, drainage - amongst many others - as stated within the annual funds but I do not believe they are upholding their side of the contract or appropriately managing.

Glass Panel:

1. On the 14th August the glass panel forming the façade and wall behind my living room shattered. Originally I was told it it was my responsibility but it is the structural exterior and you sent contractors on the 12th September (almost a month later). During their visit they informed us it would take a few weeks to get the glass ready and replaced. I then began a series of back and forth emails only providing me with various excuses as to the delay. I even contacted those who had come to measure the glass who told me they had sent HAUS a quote on the 10th October and never heard back. HAUS then sent me a quote from another company. Months later on December 12th they then emailed me that the insurers would send another contractor to measure the glass. It has now nearly been 6 months since the incident and I am suffering both with the stress of the matter and anxiety as to my welfare with the shattered glass outside. I have on numerous occasions asked to be copied into all correspondence relating to the matter as I do not believe HAUS are taking their responsibility seriously. I am still waiting to be sent what I have asked for.

Corridor ceiling leak

2. There has been a leak in my corridor that I first brought to the attention of HAUS two years ago. I was told this was a plumbing issue from the flats above and had been repaired. Two weeks of my time was taken for the corridor to be redecorated. In March 2023 I reported it had returned. I was extremely worried given the leak sits above light switches and electrical sockets. I was again told it originated from the flats above and was fixed.
On the 23rd October I returned home to find a hole in the wall and a puddle of water that was dripping from the wall and pooling on the floor. A contractor came within a week and traced the dripping to the ninth floor. I was shown a video of the pooled water there due the lack of drainage pipes on the balconies of those flats. This falls within the responsibility of the management company as an external and structural issue - despite HAUS telling me I should contact the tenant to sort the problem. Again, I believe I have paid a service charge for a service not given. I believe this is once again going to be an ongoing issue since the cause is the lack of drainage on balconies. They are structurally prepared with fitting holes for the installation of drainage pipes and this needs to be rectified to avoid further damage to my flat and the waterfall effect to stop long term.

Poor management + Electricity outages

3. I have also now experienced the second weekend without any power due to the lack of organisation, management, and poor emergency response from HAUS. I do not believe (and also heard being spoken by contractors and concierge) that the tank cleaning was done with the necessary preparation, caution or expertise.

I have suffered financially, physically and emotionally due to the above and due to HAUS' lack of service.

I am severely concerned as to the organisation of HAUS and their main contracted company who is also part of board there. I believe there is a conflict of interest leading to problematic work in the interest of saving costs, or making profits, at the expense of myself and all residents.

As a property owner, I have had experiences with other block management companies in the past, but Haus block management is by far the best. They handle everything with utmost care and professionalism. I have no hesitation in recommending them to anyone in need of their services.

I have been a customer of Haus block management for over a year now, and I must say they provide an excellent service. The team is very professional and always responsive to any queries or concerns. Their website, h-bm.co.uk, is user-friendly and provides all the necessary information. I highly recommend their services!

I have nothing but positive things to say about Haus block management. Their team is knowledgeable, professional, and always ready to assist. From day one, they have been proactive in managing my property, ensuring everything runs smoothly. I am extremely satisfied with their services.

I am more than satisfied with the services provided by Haus block management. Their team is professional, efficient, and always available to address any concerns. They have made the management of my property hassle-free. I would definitely recommend them to anyone in need of block management services.

👍 Haus block management has been managing my property for the past six months, and I am very pleased with their services. They are prompt, reliable, and always go the extra mile to ensure everything is taken care of. I highly recommend them for anyone looking for a reliable block management company.

👏 I have recently started using Haus block management services, and I must say they have exceeded my expectations. Their team is incredibly helpful and knowledgeable. They have made the process of managing my property seamless and stress-free. I highly recommend their services! 👏

🔥 I have been using Haus block management services for a few months now, and I am highly impressed with their dedication and expertise. They go above and beyond to ensure customer satisfaction. Their attention to detail and prompt response to any issues is truly commendable. Highly recommended! 🔥

I recently hired a property management company for my building, and I am very satisfied with the level of service provided. The team is professional, efficient, and always available to assist me. They handle everything from maintenance to tenant communication seamlessly. I am grateful for their support and expertise.